# Idira Identity — user reviews > 81 indexed App Store user reviews of Idira Identity by Idaptive, LLC, rated 2.30/5 from 200 ratings. - Source: https://appshunter.io/ios/app/idira-identity/id499910663/reviews - App overview in markdown: https://appshunter.io/ios/app/idira-identity/id499910663.md - Rating breakdown: 5★ 54 · 4★ 5 · 3★ 5 · 2★ 10 · 1★ 126 ## What do users think of Idira Identity? Overall sentiment: negative **Pros** - 👍 Works every time for MFA - 🚀 Quick MFA with variety of methods - 👍 Works fine for notifications - 👍 Working fine for 1k users - 👍 One app for launching apps and OTPs - 👍 Stable and MFA token - 👍 Makes signing into apps a breeze - 👍 Great one-stop-shop for corporate apps - 👍 Quick access to work apps - 👍 SSO for all app logins - 👍 Excellent identity management - 👍 User friendly SSO experience - 👍 Full functionality after update - 👍 Best MDM app - 👍 Easy management for mobile devices **Cons** - 🐛 Navigating is a nightmare - 🐛 Unenrolling randomly - 🐛 Access doesn't work on the go - 🐛 Difficult to uninstall - 🐛 Push notifications not functioning - 🐛 Doesn't work on iOS 18 - 🐛 Not working on iPad Pro M4 - 🐛 Notification never prompts - 🐛 Needs Face ID when not used - 🐛 Difficult to work with - 🐛 Glitchy and requires multiple sign-ins - 🐛 Name changes confusing - 🐛 Geolocation almost never works - 🐛 Blank screen - 🐛 Terrible app performance - 🐛 Malísima aplicación - 🐛 Unusable - 🐛 Terrible programming - 🐛 Frustrating on iPad - 🐛 Completely useless - 🐛 Horrible authentication system - 🐛 SSO error 401 unauthorized - 🐛 Shares location information - 🐛 Unusable after update - 🐛 Disappointing appearance and reliability - 🐛 Crashes every time - 🐛 Problems with logins, won't load - 🐛 Horrible and unfriendly to use - 🐛 Worst app ever used - 🐛 Crashes all the time - 🐛 Practically unusable in multi-tenant - 🐛 Gets worse day by day - 🐛 Notification 3D Touch menu broken - 🐛 Notifications broken - 🐛 New app not working - 🐛 Apps un-clickable - 🐛 Consistently out of whack - 🐛 Does not work anymore - 🐛 Crashes whenever opened **Commonly reported bugs** - Unenrolling randomly - Push notifications not functioning - Notification never prompts - Blank screen - Geolocation almost never works - App crashes every time - SSO error 401 unauthorized - Notification 3D Touch menu broken - Notifications broken - Apps un-clickable - Consistently out of whack - Does not work anymore - Crashes whenever opened - App is unusable after update - App is slow and takes multiple tries to connect - App requires multiple sign-ins - App glitches and erases deliveries - App redirects to a new site - App is difficult to uninstall - App requires Face ID when not used - App is difficult to work with - App is not consistent - Approved services not displayed - Employees can't sign in - Clients not showing - App states staff not in allowable service areas - App does not mark exact location - App does not close service properly - App gives error when entering - Location is sometimes wrong - Authentication process not working - Support has no reasonable solution - App shares location information - App gets notifications but never loads prompt - App processes each step slowly - Apple Watch app never loads - App appearance looks like 2010 - App is unreliable - App is glitchy - App requires too many steps to authorize - App prompts show up on Apple Watch but nothing happens - Text is cut off on iPhone XS screen - Lock screen and Apple Watch notifications don't work - Cannot approve from notification directly - Cannot approve via Apple Watch - App is consistently inconsistent - App rarely works - App website rarely works - App crashes after opening - App enrollment takes multiple tries - App fails to install a simple certificate - App dims apps making them un-clickable - App has bugs - App does not work anymore - App crashes when trying to open **Most requested features** - Fix push notifications - Allow access on the go - Improve unenrollment issue - Fix Face ID requirement - Improve geolocation accuracy - Allow app usage without Face ID - Simplify the app interface - Fix iPad Pro M4 compatibility - Fix iOS 18 compatibility - Improve notification reliability - Enable direct approval from notification - Enable direct approval from Apple Watch - Improve multi-tenant environment support - Add feature to add/remove/change devices - Automatically activate Face ID scanning - Improve Apple Watch app functionality - Fix notification 3D Touch menu - Fix banner notification approval - Improve app stability and reduce crashes - Improve login process speed - Fix SSO error 401 unauthorized - Option to disable location sharing - Improve app loading speed - Make app more user-friendly - Improve app appearance and reliability - Fix app crashing issues - Improve app loading times - Fix authentication system - Improve multi-tenant login process - Fix device management features - Improve web authentication - Fix notification loading - Improve app performance on older devices - Fix app compatibility with new OS versions - Improve app stability on new hardware - Fix app unresponsiveness - Improve app navigation - Fix app uninstall issues - Fix app enrollment issues - Fix certificate installation issues - Fix app un-clickable issues - Improve app contrast for accessibility ## Newest reviews (11 of 81) ### 2/5 — Terrible app *2026-05-03, version 26.6.201* Navigating is a nightmare ### 2/5 — Doesn’t work *2024-11-14, version 24.11.101* It says it works for ios12 and later but hasn’t been able to open up since I updated to ios18 on iPhone 16. ### 1/5 — Why the name changes? *2022-04-23, version 22.4.110* Centrify, Idaptive, Cyberark? Why so many name changes? ### 1/5 — Zero Stars *2022-03-27* I have to use this for work every single day and it’s horrible. Geolocation almost never works even thought my location is on for safari. When I try to approve a job it does not register correctly. So I don’t get an option to sign out. Have to call my boss and give them my hours and it’s a mess. I can’t track my hours at all and always have problems with authentication and logging in. And It opens 100s of tabs open on safari for the app. I hate this. ### 1/5 — Just get a blank screen *2022-03-23, version 22.2.105* All I get is a blank screen. ### 1/5 — App is terrible *2022-03-20, version 22.2.105* I’ve been trying to sign on for over a week now. The app works terribly and even cyberark can’t seem to figure out the issues relating to my problems. I wish my company didn’t use them. U ### 1/5 — Horrible *2022-03-16, version 22.2.105* Nunca marca el lugar exacto de localización, marca la localización en el mismo lugar todos los días y te da 10 mil direcciones diferentes menos la dirección donde realmente te encuentra es puro estrés. ### 1/5 — Trash *2022-03-02, version 22.1.106* No work!!!! You can waste all your life waiting for your message to sign in and it NEVER comes… it’s the worse app for work!! ### 3/5 — Unable to login on iPhone 7 *2022-01-31* Scroll bar is not working on iPhone 7 screen while logging into the application at time time push notification is being send for authentication. Issue: Submit button is not available ### 1/5 — Passcode too zoomed to read *2022-01-25* Hello After latest revamp of the app, passcode is too big to fit and not viewable. Can this be fixed asap?? ### 1/5 — impressively useless *2021-12-15, version 21.12.108* the developer should be ashamed ## Most critical reviews (10 lowest-rated) ### 1/5 — Auto logo off issues post recent update *2025-12-31* I have recently observed that after the recent update apps is auto log off every 4 or 5 days wherein I have to re enter the credentials , this app I am using for official purpose where I am getting the authentication to this app, if app gets frequently log offs what is the point in using this application ### 1/5 — Unenrolling randomly *2025-12-29, version 25.13.200* This app is useless. It keeps unrolling me and I have to call my Helpdesk to reenroll every day. Fix this issue ASAP. ### 1/5 — Access doesn’t work on the go *2025-09-03, version 25.7.205* I can no longer access apps on the go. It used to be a brilliant app, but it no longer is a viable option on the go. ### 1/5 — Trash *2025-09-02, version 25.7.205* App worked for a week and then somehow changed to a new program, that redirects to a new site. Also, incredibly difficult to uninstall from phone ### 1/5 — Push notifications not functioning *2025-05-09, version 25.4.207* Since one of the most recent updates in the past months, the app has not been sending me push notifications. I have to into the app to approve logins. Annoying! ### 1/5 — Not Working on iPad Pro M4 (2024) *2024-06-12, version 24.5.100* Come on! People rely on this app to be able to work remotely. App is a complete FAIL on the new 2024 iPad Pro M4 ### 1/5 — Avoid like the plague. *2023-09-12, version 23.9.103* Half the time the notification never prompts ### 1/5 — Doesn’t work *2023-03-22, version 23.3.104* Keeps coming up that I need to add a Face ID for it to work, when my work doesn’t use Face IDs. ### 1/5 — Horrible *2023-02-11, version 22.10.110* Es la aplicación más difícil para trabajar Por qué no hacen las cosas para simplificar en vez de complicarle el trabajo a la gente? Horrible! ### 1/5 — If my company didn’t have to use it I would use another app! *2022-06-26* This app is awful! It’s glitchy, it requires you to sign in more than once if you’re trying to use it and it’ll glitch and erase your deliveries before you’ve had the chance to sync them. It’s given me nothing but issues since I’ve started using it. If it wasn’t required I’d use something else!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Innovation and improved experience *2026-06-17* Has come a long way - much better UX & smooth access experience. Interested in tighter integration with Prisma Browser and modern privileged access management. ### 5/5 — Intuitive system *2026-06-16* This app works seamlessly and allows me to get to the things that matter most, my work. ### 5/5 — Best app *2026-06-16* Very smooth and easy to use ### 5/5 — Improved and stable *2026-06-14* I’ve been using this app for years, and it has become very reliable. I especially love the MFA support on Apple Watch - it makes authentication quick and convenient. ### 5/5 — Stable and improved *2025-07-27* After using over the years this app improved a lot and stable now. Thanks to the team for making it happen. ### 5/5 — Best Provider!!! *2024-12-18* I use this app everyday for work and it works every time. Quick to MFA with a variety of auth methods. Love it! ### 5/5 — The Best *2024-04-12, version 24.3.105* I love this app ### 5/5 — Works fine *2022-09-09* I’m not sure why the reviews are so negative. This works just fine for me and pushes notifications to the Apple Watch just fine. ### 5/5 — Working great *2022-08-19, version 22.7.111* We are using this app in our company for about 1k users with iPhone and android. All confirmed working fine and have no issues. Thanks ### 5/5 — Great app! *2020-08-28, version 20.3.118* Works great for all of my corporate apps --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*