# ID.me Authenticator — user reviews > 200 indexed App Store user reviews of ID.me Authenticator by ID.me, rated 4.33/5 from 99,656 ratings. - Source: https://appshunter.io/ios/app/idme-authenticator/id1446335066/reviews - App overview in markdown: https://appshunter.io/ios/app/idme-authenticator/id1446335066.md - Rating breakdown: 5★ 76,837 · 4★ 5,469 · 3★ 2,900 · 2★ 1,955 · 1★ 12,492 ## What do users think of ID.me Authenticator? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Comprehensive identity verification - 👍 Clean and straightforward interface **Cons** - 🐛 Frequent technical issues - 🕰️ Slow and unresponsive support - 🤯 Confusing and frustrating workflow - 🔒 Privacy and security concerns - 🙍‍♀️ Poor user experience for non-tech-savvy individuals **Commonly reported bugs** - Repeated login failures - Inability to upload documents successfully - Inconsistent error messages - Compatibility issues with certain phone models **Most requested features** - Improved customer support with live agents - Simplified identity verification process - Compatibility with more device types - Ability to reset passwords and accounts easily ## Newest reviews (18 of 200) ### 2/5 — 23 hours *2026-05-29, version 1.5.17* I am trying to get a referee.i have been in the waiting room for 12 hours for the last 2 days. Says 24/7. I try 9am and 11pm. I get 2hr 45 min wait and in 6 hours latter I get 3hr 15 wait. Is this a scam? I tried to schedule an appointment. I tried seven different days five different hours. All are taken. None available terrible terrible terrible terrible I’ll give it two stars. ### 3/5 — Update bricked *2026-05-09, version 1.5.17* Last update bricked the app on iphone 5s. It opens and restarts. Worked great before the update ### 1/5 — Doesn’t open *2026-05-07, version 1.5.17* Was great until the recent update and now t won’t even open, locking me out of some apps that require a TOTP. ### 1/5 — my ssa login is inaccessible *2026-05-04, version 1.5.17* and unserviceable due to circular logic requiring signing in to reach customer support. ### 1/5 — DO NOT DOWNLOAD *2026-04-16, version 1.5.15* Spent 40 minutes trying to delete an account I used once and I got no where. Can’t login, can’t use the app, cant authenticate my account, can’t get help from customer service ### 1/5 — Very disappointed *2026-04-12, version 1.5.15* I’ve tried several times now to give them the information they want and all I get is a runaround just like everybody else said !!! ### 1/5 — Code generator failed *2026-04-09, version 1.5.15* Code generator failed ### 3/5 — Government websites *2026-04-08, version 1.5.15* Unable to review my account; tried multiple times. Stated I was in, however never was. ### 2/5 — 4evertrying2reachirs *2026-04-04, version 1.5.15* It keeps asking the same stupid question ### 1/5 — Terrible *2026-04-04, version 1.5.15* I can’t figure out how to use it and no one will help it’s been over a month ### 1/5 — Waste of time *2026-04-01, version 1.5.15* I would write a detailed description of how horrible ID.me is but after explaining a million times to their stupid AI bot and to customer support emails that just respond back with an automated email that does not help you with your issue, I think I’d rather not. All I can say is, do NOT waste your time like I did. ### 1/5 — Junk *2026-03-26, version 1.5.15* Where do I send the invoice for you wasting everyone’s time? ### 1/5 — It could all be so simple *2026-03-18, version 1.5.15* Complicates authentication to the max. ### 1/5 — Complicated *2026-03-12, version 1.5.15* There is no way anyone over 55 would ever figure this app out. Very complicated and time consuming. A real unnecessary app. ### 1/5 — Trash *2026-03-07, version 1.5.15* Trash ### 1/5 — Same problem. Over & Over & Over *2026-03-05, version 1.5.15* I am completely verified. Many times over. But NO MATTER WHAT—when it says, “you may now close this window” (after verifying), nothing happens. I am asked to sign into I’d, over & over & over. It’s a “doo loop.” For IRS, SSA, & other gov sites. It’s maddening. ### 2/5 — No multi user makes it suck *2026-03-02, version 1.5.15* Needs to be able to support more then one user I had mistakenly tide my number to my mothers account now I cant use IDme for myself ### 1/5 — Horrible Customer Support *2026-02-25, version 1.5.15* I find it really challenging that my government has made me work with this organization. I’m waiting on important funds to arrive to me and this company is conflating accounts that are not mine. All of their support is in app so good luck if you forget your password. I am currently waiting over an hour for an issue that’s on their side and they created. This is unacceptable treatment by my government via ID.me ## Most critical reviews (10 lowest-rated) ### 1/5 — Hope this gets their attention *2026-08-05, version 1.5.17* If you ever need help, forget it. This app had phone support at first, now they just collect money. Really frustrating when you need help. They don’t care at all ### 1/5 — Not working *2026-08-02, version 1.5.17* I’m trying to get into my account and it’s not letting me continue ### 1/5 — Worst App Ever *2026-07-28, version 1.5.17* Tried on my iPhone and iPad with no success scanning face ID…how can this be linked to access IRS information? ### 1/5 — horrible *2026-07-27, version 1.5.17* most annoying verifcation app ever. i beentrying to verify myself for hours ot gets stuck u guys have no phone number i we in live chat u guys ended it without connecting me to anyone. ### 1/5 — Garbage *2026-06-22, version 1.5.17* Garbage ### 1/5 — Want to transfer to a new device? Too bad. *2026-06-18, version 1.5.17* It never occurred to the dev team that people get new phones. On competently designed authentication apps, there’s an easy method: on the old device, you tap export. On the new device, you tap import. One of the devices generates a QR code that you point the other device at, then boom. Everything's transferred. This concept never occurred to this s dev team, apparently never encountered competently-designed authentication apps. Instead, you have to go to a desktop platform, which the instructions hopefully omit. ### 1/5 — Horrid *2026-06-12, version 1.5.17* Hard to use. Requires tons of supposedly protected personal information and still won’t work … except now it generates sales emails!!!!! ### 1/5 — Tech support is completely unqualified *2026-06-02, version 1.5.17* I had a problem with the app when the IRS website did not recognize the code generated by the ID.me app. After being in the chat room for over an hour and a half, and being kicked out there (3) times from one agent/department to another, the third agent sent the “reset” instructions that basically disabled the app all together. The IRS website now simply requires sending text message to the phone which is considered to be the least secure method. The ID.me app is no longer an option for MFA. The support team should have qualified people to assist users. ### 1/5 — Horrendous *2026-05-22, version 1.5.17* There is no help on this app. No possibility of phone calls or emails. They only have a ridiculous AI agent help through their help center that doesn’t work. It’s absolutely ridiculous that we can’t get help and have to depend on on this pathetic app ### 1/5 — Changing phone numbers *2026-05-21, version 1.5.17* I have changed phone numbers before now I am told they can’t do that. I was refused when I asked for supervisor several times. This developer does not protect your identity because they won’t let you change phone numbers. ## Most praised reviews (10 highest-rated) ### 5/5 — Geolkiijhn *2026-08-12, version 1.5.17* 5588NancyMadre@90 ### 5/5 — It doesn’t work *2026-05-08, version 1.5.17* Can’t get it to work and can’t get ahold of anyone to help fix the problem ### 5/5 — Great site! *2026-02-04, version 1.5.15* Simple & quick to use! 5 stars! Great for dumb no techies like me at age 71! ### 5/5 — iOS 26 Update Blocked Me from All Gov access (SSA, VA, DFAS, DoD) *2025-09-19, version 1.5.15* Since update to iOS 26, id.me stopped working. Now, I cannot access critical government services like Medicare and Social Security! ### 5/5 — good *2025-06-04, version 1.5.12* ohya ### 5/5 — Safeguard peace of mind *2025-05-14, version 1.5.12* ID.me is a versatile identity verification service designed to enhance security across digital platforms. Here’s a deeper look into its features: Multi-Factor Authentication (MFA):Strengthens security by requiring multiple forms of verification, such as passwords, biometrics, or codes sent to a mobile device. User-Friendly Interface: Simplifies the verification process with intuitive design, making it accessible even for users with limited technical skills. Wide Integration Compatible with numerous platforms and services, allowing users to securely access government, healthcare, and financial services with ease. Enhanced Privacy: Utilizes secure encryption methods to protect personal information, ensuring user data remains confidential and safeguarded against breaches. Comprehensive Verification: Offers thorough identity checks that help prevent fraud, making it a trusted tool for organizations that require high levels of security. Community Focus: Provides special services for specific groups, such as veterans and students, ensuring their unique needs are met efficiently. ID.me is ideal for anyone prioritizing security and privacy in their digital interactions, offering peace of mind in an increasingly connected world. ### 5/5 — Paire *2025-04-30, version 1.5.12* Rpto Ojeda ### 5/5 — Works fine - easy to set up *2025-04-08, version 1.5.11* I had to use it to access certain agencies, but it works and there is online support too ### 5/5 — Great. *2025-02-20, version 1.5.11* Nice. ### 5/5 — Why Criminals Ilegally got access to mine account *2024-11-22, version 1.5.11* Help to secure --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*