# ID.me Wallet — user reviews > 58 indexed App Store user reviews of ID.me Wallet by ID.me, Inc., rated 4.62/5 from 5,024 ratings. - Source: https://appshunter.io/ios/app/idme-wallet/id1259470170/reviews - App overview in markdown: https://appshunter.io/ios/app/idme-wallet/id1259470170.md - Rating breakdown: 5★ 4,231 · 4★ 301 · 3★ 137 · 2★ 74 · 1★ 279 ## What do users think of ID.me Wallet? Overall sentiment: negative **Pros** - 🚀 Simple and easy to use - 🔒 Secure and safe - 👍 Great app - 👍 Intuitive and easy to use - 👍 Convenient way to store IDs **Cons** - 🐛 Verification issues - 🐛 Login and account management problems - 🐛 Unreliable customer support - 🐛 Buggy and crashes frequently - 🐛 Overly complicated and confusing **Commonly reported bugs** - Inability to update account information - Verification process not working as expected - App crashing on startup - Login issues and errors **Most requested features** - More ID options - Face ID support - Ability to add verified IDs to Apple Wallet - Offline functionality ## Newest reviews (13 of 58) ### 3/5 — Getting used to it. *2024-09-07* Have a password to unlock phone and a password to open app, is authentication needed every time? Maybe just don’t know how??? ### 2/5 — Support is nonexistent, don’t bother with this crapp *2023-09-06* Support takes a week to a month to reply and when they do it is never with anything helpful. You can only fill out a ‘contact us’ form to contact support, then they never get back to you. If you try to reply to the initial email asking them to follow up, they reply with an email telling you to fill out a contact form, but never reply to the initial support email, they ignore it. I have been waiting for a month to receive help regarding my account and still haven’t received it. ### 4/5 — Id’s *2023-07-01* There needs to be more types of id choices because I don’t fit into any of the categories listed here ### 4/5 — Face ID? *2022-08-15, version 2.0.10* Nice app though wondering why logging in with a Face ID isn’t part of it yet? ### 3/5 — Good app but annoying login prompts *2021-11-25, version 2.0.5* Downloaded the app for convenience, but it keeps prompting for logins with in-app browser pop-ups. Defeats the purpose. I understand if pop-ups occur for security settings change, but to logout, it even pop-ups for browser login. You can’t cancel, just keeps popping up login window over and over again. You can’t go back in the app even after closing the app; it goes right back to login window in the app. It seems like QA process was skipped, and causes doubt for a secure platform performing id verification to not pay attention to details. I will just use the web site for now if the product is still useful, but any configuration workflow within the app is not up to normal software standards. Hoping it improves! ### 3/5 — Bare bones app *2021-10-29, version 2.0.5* Unfortunately, the app is pretty lacking when it comes to features. In addition, I highly recommend NOT using two factor authentication because the app forces you to sign in again every time and there’s no way to turn two factor authentication off. This is an issue because cell service is often terrible at sporting events (because so many people are there) so it’s impossible to sign in to show one’s proof of vaccination. The app should be able to work offline without having to sign in every single time. ### 2/5 — Can’t establish a money account *2021-10-24, version 2.0.5* I don’t have a clue how to open a deposit account so how to do that. I am having trouble understanding the site. ### 1/5 — This app is a joke *2021-09-23, version 2.0.5* If u try to upload ID for unemployment instead of app allowing u to do that it dents you to help center how to do it. Is not helpful at all. Is also not possible to add address. It pull all out my Google account. What if I don’t want my personal address of phone number to be attached to Google account. This makes no sense. ### 1/5 — Trouble *2021-08-30, version 2.0.5* I’m having trouble getting everything verified because I just now moved a new address then the next day was a try again I have to start from the beginning and then he’s needing something else so I’m not really sure what’s going on or if this is even real I’ve spent a week trying to get him just to verify me and it’s going around in circles and I feel like you just getting my information so you can get into my accounts and when it happens it I will follow suit because I’ve heard about these places and I thought this was your night still think it’s legit but why is it so hard to verify Ma identity when you clearly have done a face scan I showed your bill with the address on it I’ve done everything I can do I’m not gonna keep doing it and it’s wasted my time the Mets name is Robert ### 1/5 — It’s dumb *2021-08-25, version 2.0.5* I have submitted my identification more than 20 times and the unemployment still can’t identify me or say it incomplete I’m tired and frustrated you can’t get a live person or nothin I can’t get my unemployment until this stupid thing identifies me. ### 1/5 — Something went wrong *2021-08-19, version 2.0.5* App kept crashing and would not open. Kept saying “Something went wrong” Try again later ### 2/5 — Contact support *2021-08-17, version 2.0.5* Takes for ever ### 1/5 — Assistance *2021-08-14, version 2.0.5* Hello I’ve been asking for help for 2 months but you keep sending me a “we apologize it’s taking so long” auto message. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst application ever *2024-09-10* If this account ever breaks, and you have an issue or if you ever get a new address and you have an issue you are host I have moved from Kansas to Colorado and had to and when requesting to update my ID and they won’t the people there don’t seem to understand I’ve called customer service. I did their verification and their picture and their video and I cannot get the assistance I need to go in and do what I’m required to do so I just turned down a job because I can’t get verified to this stupid platform so I will no longer apply at any job that uses this horrible system and that’s that you know you guys just don’t seem to figure it out yet. You know I don’t know what else to tell you horrible system, if you set it up your first account and you have no issues with setting up the first account it’s great. It works the way it’s supposed to but God forbid you move or God forbid you lose your phone number. If you do any of those you’re absolutely hosed. ### 1/5 — Cannot sign in on the app itself *2023-05-21* It’s unfortunately your company has a problem with your app that needs to be upgraded or updated to use operate correctly. Unfortunately, your app does not allow. Anyone to sign in unfortunately through the app it comes up with an air report. ### 1/5 — Review *2022-12-09, version 2.0.10* Customer service is level zero people are loosing out on benefit’s because there is no help. Oh and I need a nickname for this crappy review and they all been taken what a joke. ### 1/5 — I can’t delete my account *2022-07-23, version 2.0.10* This app wasn’t helpful at all and I don’t know how to delete it or the account that I created ### 1/5 — Identity Verification is expired *2022-04-15, version 2.0.8* My verification for my identity has expired and there’s no way to submit my new drivers license or any kind of documents to verify my identity. ### 1/5 — Unfortunate *2022-04-07, version 2.0.8* This app seemed to have tons of potential. But it’s unfortunate how the app carries such a “secure” philosophy for just a persons identity information. Can only carry one account across multiple devices if you’re using a single state identification card. I can’t have a card on one device without that credit card following on all my devices. Worthless. ### 1/5 — Overly complicated *2022-02-01, version 2.0.8* Using the app I find myself having to login about every other minute just trying to upload documents to verify my identity. And while using my PC, the front of my license uploads, but the back twirled for over ten minutes before I just quit and closed the page. I have used other security programs that are FAR more user friendly. Just who did you blow to become the chosen security protocol for the federal government??? ### 1/5 — Doesn’t work *2022-01-28, version 2.0.8* They don’t update your info even when you are validated. ### 1/5 — Terrible Customer Support *2021-12-02, version 2.0.5* It’s been days since I submitted a support request and have received no answer at all. It’s shameful they don’t even have a phone number. ### 1/5 — I.D *2021-09-29, version 2.0.5* It’s crazy that I put my email in an y’all so spell my name wrong ## Most praised reviews (10 highest-rated) ### 5/5 — Simple and easy *2024-09-28* Use for irs and other logins, seems very safe and secure. Extremely quick after verification ### 5/5 — Great App *2024-04-27* This App has been a Great Saving for me when buying GE Appliances for our home and Merrill shoes for myself and as gifts for family members. ### 5/5 — The best! *2023-06-22* Thank you for a wonderful resource. And thank you to all the companies who are offering such great discounts ### 5/5 — Id wallet *2022-08-12, version 2.0.10* I enjoy id wallet because it is another layer of protection from id theft **Developer response:** Thank you for your review! -ID.me Support ### 5/5 — Great App! *2021-10-28, version 2.0.5* I only wish it had Face ID. ### 5/5 — Needs Apple Wallet intergration *2021-10-10, version 2.0.5* Whenever I’m out and I have to show my VIC card it would be nice to not have to log into this app directly. I wish I could just go into my Wallet app on my iPhone where are all of my digital identification and payment methods are. It would definitely make my life a lot easier. ### 5/5 — The worst *2021-09-14, version 2.0.5* No direct contact phone number. They take for ever to reply back on email And they can’t even solve anything.. what’s the whole point of having customer service if they can’t help with literally nothing ### 5/5 — Great update *2021-04-14, version 2.0.5* This app is really easy to use ### 5/5 — Love it! *2021-04-14, version 2.0.5* Easy to see all of my credentials ### 5/5 — Nice update! *2021-04-14, version 2.0.5* Easy to use and has all my verified IDs in one place. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*