# IDnow Online-Ident

> Digital identity verification and electronic contract signing solution. (iPhone/iPad app by IDnow GmbH.)

- Source: https://appshunter.io/ios/app/idnow-online-ident/id918081242 (this page in markdown: same URL + `.md`)
- Developer: [IDnow GmbH](https://appshunter.io/developer/918081241)
- Category: Business
- Price: Free
- Rating: 4.60/5 from 1,501 App Store ratings · 353 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 56 MB
- Languages: American English, Croatian, Dutch, Estonian, French (France), Georgian, German (Germany), Hungarian, Italian, Korean and 6 more
- Released: 2014-09-24
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/idnow-online-ident/id918081242/reviews.md

## What is IDnow Online?

IDnow Online Ident allows you to digitally verify your identity or sign contracts electronically in just a few minutes. All you need is a mobile device, a stable internet connection, and a valid ID document. 
Save yourself the hassle of queuing up to show your ID card at a bank or postal office. IDnow Online Ident offers highly secure and officially accepted ways to digitally prove your identity or sign contracts online. And the best part is: It is completely free of charge and only requires a few minutes of your time.
IDnow VideoIdent: Our default identification method will connect you with one of our ident specialists via video chat. This expert will guide you throughout the entire process. Have your ID document ready and just follow the easy instructions. 
IDnow eID: Where applicable, you may have the option to quickly verify your identity via a German electronic ID card without the need for a video chat. All you need is an NFC-enabled smartphone that serves as a card-reader and securely transmits the encrypted data of your eID. 
IDnow eSign: You will also be able to digitally sign relevant documents at the end of the video identification process. The process can be completed in just a few minutes from the comfort of your home, avoiding any media mismatch or need of additional hardware.
Be assured that your personal data is safe with us as all our identification processes are being audited regularly and comply with the highest security standards.
IDnow Online Ident runs on iPads and iPhones with iOS 9 or higher.
IDnow is a market-leading provider for identity verification and electronic signature solutions. For further information go on our website https://www.idnow.io/ . 
In case you need support with the identity verification itself, directly go to https://help.idnow.io/hc/en-gb .
Please note that IDnow also offers the app IDnow AutoIdent for AI-powered identification. If your token is not accepted on the home screen, you may need to switch to the IDnow AutoIdent app.

## Key features

- Digital identity verification
- Electronic contract signing
- Video identification
- Electronic ID card verification
- Secure data transmission
- Officially accepted methods

## What do users think of IDnow Online?

Overall sentiment: negative

**Pros**

- 👍 Efficient and professional service
- 🚀 Fast and easy verification process
- 💡 Convenient remote ID verification

**Cons**

- 🐛 Unstable connection and app crashes
- 👎 Rude and impatient customer service agents
- 🕰️ Long waiting times to connect with an agent
- 🔒 Privacy concerns with camera access
- 👥 Lack of clear instructions and guidance

**Commonly reported bugs**

- Repeated disconnections during verification
- Inability to complete verification due to technical issues
- Incompatibility with certain devices and operating systems

**Most requested features**

- Improved network stability and reliability
- More empathetic and patient customer service
- Clearer communication of process and expectations
- Option to provide feedback on agent performance

## Recent user reviews (10 of 353)

All indexed reviews: https://appshunter.io/ios/app/idnow-online-ident/id918081242/reviews.md

### 1/5 — Too long waiting time

*2026-07-08, version 9.7.12*

Was announced 2min wait time was >1HR

### 1/5 — can not receive sms … in china

*2026-05-20, version 9.7.9*

baf

### 1/5 — Temperamental

*2026-04-09, version 9.7.9*

Every step of the process seems to be hit-and-miss. I’d been through the whole process twice, only for it to glitch and fail at the end. Absolute waste of time.

### 5/5 — KSK

*2026-03-04, version 9.7.8*

Sehr angenehme Mitarbeiterin von KSK Köln

### 1/5 — Relation client

*2026-02-19, version 9.7.6*

Nul - aucune politesse

### 1/5 — Fails at its single task

*2026-01-26, version 9.7.3*

The app crashes after entering the pin on iphone 13 mini with iOS 26

### 1/5 — Immediately crashes

*2026-01-26, version 9.7.3*

Crashes as soon as I paste in the identification reference. Useless.

### 1/5 — Worthless Garbage

*2026-01-22, version 9.7.3*

What a massive waste of time. Hope docusign cancels their contract ASAP.

### 2/5 — The process is broken

*2025-12-16, version 9.7.2*

(1) Website doesn’t work (2) They force you to agree to take photos of your ID (I’ll report theft and get a new one) (3) They force you to create account that doesn’t work! (I cannot log in or change the password)

Two stars instead of one, because the live verification part conducted by a person is very OK

To summarise - the less Docusign and IDnow in my life - the better

### 1/5 — Rude and impatient

*2025-11-14, version 9.7.1*

My Dad needs to use this service. He is over 90 and hard of hearing and his hands are unsteady. The agents refuse to talk slowly and simply hang up after a couple of minutes. Not just once, but three times. Have seen a lot of ID apps and this is the worst service by far.

## Frequently asked questions about IDnow Online

### What does IDnow Online-Ident do?

IDnow Online-Ident allows you to digitally verify your identity and sign contracts electronically. It provides secure and officially accepted methods for proving your identity online, saving you the need to visit a physical location.

### What are the main features of IDnow Online-Ident?

Key features include IDnow VideoIdent, which connects you with an agent via video chat for verification, and IDnow eID, which uses an NFC-enabled smartphone to verify German electronic ID cards. It also offers IDnow eSign for digitally signing documents.

### Is IDnow Online-Ident free to use?

Yes, the app is completely free of charge. You only need a mobile device with a stable internet connection and a valid ID document to use its services.

### What are the compatibility requirements for IDnow Online-Ident?

The app runs on iPads and iPhones with iOS 9 or higher. For the eID verification method, you will need an NFC-enabled smartphone that can act as a card-reader.

### When would I use IDnow Online-Ident?

You would use this app to quickly and securely verify your identity for online services, open bank accounts, or sign contracts without needing to be physically present. It's ideal for situations where a traditional in-person verification is inconvenient.

## Version history (last 5 releases)

### 9.7.14 — 2026-07-30

- Stability and UX improvements

### 9.7.13 — 2026-07-20

Bug fixes and stability improvements

### 9.7.12 — 2026-05-27

- Stability improvements and performance fixes

### 9.7.9 — 2026-04-01

- Significantly improved the call quality test reliability
- Stability improvements and bug fixes

### 9.7.8 — 2026-03-02

- Fixed an issue with the loading screen on iOS 18

## Apps similar to IDnow Online

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Lexware](https://appshunter.io/ios/app/lexware/id622526440) | 4.7 (3) | Free | Business |

## More apps by IDnow GmbH

- [identity](https://appshunter.io/ios/app/identity/id1133170000)
- [IDnow AutoIdent](https://appshunter.io/ios/app/idnow-autoident/id1437143249)
- [Passport NFC Reader](https://appshunter.io/ios/app/passport-nfc-reader/id1571930268)
- [identity online](https://appshunter.io/ios/app/identity-online/id1579534721)
- [IDnow](https://appshunter.io/ios/app/idnow/id1645071214)

All apps by IDnow GmbH: https://appshunter.io/developer/918081241

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*