# IDnow Online-Ident — user reviews > 353 indexed App Store user reviews of IDnow Online by IDnow GmbH, rated 4.60/5 from 1,501 ratings. - Source: https://appshunter.io/ios/app/idnow-online-ident/id918081242/reviews - App overview in markdown: https://appshunter.io/ios/app/idnow-online-ident/id918081242.md - Rating breakdown: 5★ 1,232 · 4★ 114 · 3★ 38 · 2★ 16 · 1★ 101 ## What do users think of IDnow Online? Overall sentiment: negative **Pros** - 👍 Efficient and professional service - 🚀 Fast and easy verification process - 💡 Convenient remote ID verification **Cons** - 🐛 Unstable connection and app crashes - 👎 Rude and impatient customer service agents - 🕰️ Long waiting times to connect with an agent - 🔒 Privacy concerns with camera access - 👥 Lack of clear instructions and guidance **Commonly reported bugs** - Repeated disconnections during verification - Inability to complete verification due to technical issues - Incompatibility with certain devices and operating systems **Most requested features** - Improved network stability and reliability - More empathetic and patient customer service - Clearer communication of process and expectations - Option to provide feedback on agent performance ## Newest reviews (16 of 353) ### 2/5 — The process is broken *2025-12-16, version 9.7.2* (1) Website doesn’t work (2) They force you to agree to take photos of your ID (I’ll report theft and get a new one) (3) They force you to create account that doesn’t work! (I cannot log in or change the password) Two stars instead of one, because the live verification part conducted by a person is very OK To summarise - the less Docusign and IDnow in my life - the better ### 1/5 — Broken and Unusable *2025-11-01, version 9.7.1* Shame on the moronic people behind this pathetic attempt at “authentication”- your disgraceful service doesn’t work, it’s an unending cycle of calls that are “broken up” (even when everything is fine on your end) or too slow (even when using a fibre optic internet service next to the router). Even when you do have the good luck to proceed past the needlessly long exposition each agent gives, they will not hesitate to cut you off the minute your connection falters for even a millisecond, as if everyone has 100% stable and constantly working internet at all times. SHAME ON YOU ALL! ### 3/5 — No an easy process *2025-10-21, version 9.7.1* It was not easy and hard to understand the id person ### 1/5 — Poor experience *2025-10-16, version 9.7.0* The reception was very poor, on the plus side the agent was very patient, thank you. ### 3/5 — Was difficult *2025-09-09, version 9.6.3* Was difficult to Connect and have stable Connection Website did not work ### 1/5 — The worst KYC app out there *2025-07-29, version 9.6.2* I wasted 3 hours today waiting to be connected with someone to verify my identity. The worst experience ever. ### 1/5 — Ужасный сервис *2025-07-23, version 9.6.1* Недоброжелательный персонал ... ### 1/5 — There are better ways to verify people *2025-06-05, version 9.3.0* I had to verify myself to sign a Docusign document. The experience was horrible. The agent was super rude! Like seriously, how do you let people talk to your customers like that?! ### 1/5 — Don’t use this *2025-05-13, version 9.3.0* I couldn’t verify using my IPhone Mini 13 because the application was not able to focus when moving it far from my ID and it would blur everything including my hand. This is not a problem when using the camera on the native app, however far I would go, it wouldn’t blur the writing on my id. ### 1/5 — Unprofesional *2025-04-23, version 9.3.0* I have the feeling the operator laughed at me asking to do weird movements of my hand in front of my face while I could see her laughing. It was extremely weird ### 1/5 — Doesn’t work *2025-04-14, version 9.3.0* That’s 20 mins of my life I won’t get back. Turns out it is quicker to make a photocopy and walk to the post office to get my ID verified. Didn’t work on my computer or via the app. ### 2/5 — Identification *2025-04-08, version 9.3.0* Bad connection ### 1/5 — Terrible app *2025-03-31, version 9.3.0* I gave up after several attempts and waiting times of 30 minutes each time with no agent connecting. This service is a joke. ### 1/5 — Horrible *2025-03-13, version 9.3.0* You will wait hours and nobody will ever answer… ### 1/5 — Schrecklicher Service *2025-02-19, version 9.2.0* 3 gescheiterte Versuche, zweimal ist die Verbindung abgebrochen. Beim dritten Mal ist jemand durchs Bild gelaufen, was dazu geführt hat, dass der Mitarbeiter die Verbindung beendet hat. Jedes Mal wartet man ewig ### 1/5 — Poor experience *2025-02-17, version 9.2.0* Extremely difficult to complete a simple verification. Had to wait a few days for a pending review. Customer support is slow and pretty much useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Too long waiting time *2026-07-08, version 9.7.12* Was announced 2min wait time was >1HR ### 1/5 — can not receive sms … in china *2026-05-20, version 9.7.9* baf ### 1/5 — Temperamental *2026-04-09, version 9.7.9* Every step of the process seems to be hit-and-miss. I’d been through the whole process twice, only for it to glitch and fail at the end. Absolute waste of time. ### 1/5 — Relation client *2026-02-19, version 9.7.6* Nul - aucune politesse ### 1/5 — Fails at its single task *2026-01-26, version 9.7.3* The app crashes after entering the pin on iphone 13 mini with iOS 26 ### 1/5 — Immediately crashes *2026-01-26, version 9.7.3* Crashes as soon as I paste in the identification reference. Useless. ### 1/5 — Worthless Garbage *2026-01-22, version 9.7.3* What a massive waste of time. Hope docusign cancels their contract ASAP. ### 1/5 — Rude and impatient *2025-11-14, version 9.7.1* My Dad needs to use this service. He is over 90 and hard of hearing and his hands are unsteady. The agents refuse to talk slowly and simply hang up after a couple of minutes. Not just once, but three times. Have seen a lot of ID apps and this is the worst service by far. ### 1/5 — Rude Agent, Unauthorized Camera Flip During Verification *2025-11-12, version 9.7.1* Very disappointed. The agent spoke in a curt, dismissive tone—no courtesy or respect. But the worst part: during verification the agent had the ability to switch cameras on my phone and did it without asking, flipping from selfie to rear camera with zero warning or consent. That’s a total violation of my personal boundaries and basic privacy expectations. This is not okay. Any camera action should happen only after clear, explicit opt-in from the user and be announced out loud. Train your staff and fix your scripts. Bottom line: terrible experience, trust destroyed. I won’t use this service again and do not recommend it. ### 1/5 — Identifier programme *2025-11-04, version 9.7.1* Only the last operator was helpful the other 2 German and English speaking were very unhelpful and just wanted to hang up . ## Most praised reviews (10 highest-rated) ### 5/5 — KSK *2026-03-04, version 9.7.8* Sehr angenehme Mitarbeiterin von KSK Köln ### 5/5 — Profesional *2025-07-19, version 9.6.1* Muy atenta y amable ### 5/5 — Very very good coomunication *2025-03-18, version 9.3.0* Its really good and very easy, ### 5/5 — Mikel *2024-12-25, version 9.1.1* Rápido, fácil y buena atención de la persona que lo realiza. ### 5/5 — Effizient *2024-08-26, version 8.4.0* Toller service einfach professionell und schnell. Sehr freundlich die Dame die das mit mir durchgeführt hat. ### 5/5 — Very good *2024-04-23, version 7.8.1* They spoke English and were very patient with my dumbass ### 5/5 — Identificazione ok !! *2024-02-25, version 7.5.0* Tutto bene. Operatrice gentilissima !!! ### 5/5 — ID Now *2024-02-21, version 7.5.0* Seems to work work ### 5/5 — Professionale *2024-01-27, version 7.5.0* Servizio molto professionale ed efficiente. ### 5/5 — Identificazione semplice e veloce *2024-01-19, version 7.5.0* Complimenti per la rapidità e la semplicità della procedura di identificazione. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*