# IDrive Online Backup — user reviews > 365 indexed App Store user reviews of IDrive Online Backup by IDrive Incorporated, rated 4.30/5 from 4,953 ratings. - Source: https://appshunter.io/ios/app/idrive-online-backup/id427956708/reviews - App overview in markdown: https://appshunter.io/ios/app/idrive-online-backup/id427956708.md - Rating breakdown: 5★ 3,539 · 4★ 531 · 3★ 249 · 2★ 156 · 1★ 478 ## What do users think of IDrive Online Backup? Overall sentiment: neutral **Pros** - 👍 Simple and efficient - 🚀 Great backup solution - 🔒 Secure backup - 💰 Affordable pricing **Cons** - 🐛 Buggy app, crashes frequently - 🔍 Difficult to navigate and find backed up files - 🔋 Drains battery when running in the background - 🤖 Poor customer support **Commonly reported bugs** - App crashes when trying to access backed up data - Inconsistent backup progress reporting - Fails to backup all photos and videos - Sync issues between devices **Most requested features** - Add option to view backed up files in folder structure - Improve upload and download speeds - Allow background uploads without pausing - Add facial recognition and photo organization features ## Newest reviews (12 of 365) ### 4/5 — Private Cloud *2026-08-07, version 5.5.6* One of the few cloud storage that does not harvest your data ### 3/5 — Needs more fixes, very slow! *2026-07-19, version 5.5.6* We are still using this app which we pay for. It freezes, is really slow upon initially loading into the app viewing and opening photos and especially in video playback it’s really slow, lacks quality and precision. Very slow uploading as well. The App needs much more optimisation and fixes so it runs a lot smoother. This is a paid for service that is keeping our very important family, work and life content. Be nice to have a bit more from the software and company regarding the app. ### 2/5 — VERY limited use on iPad *2026-07-02, version 5.5.4* I have been a satisfied iDrive user for many years - it is my primary backup solution for my Windows desktops. I was looking for a whole-device backup for my iPad to replace iCloud+ which i have “outgrown” (i.e. not enough space - sure, I could upgrade my iCloud to more storage, but why pay for that when I already pay for 5TB on iDrive, and have lots of room there for my iPad files?) But is appears that iDrive for iPad only does backups of photos, videos, contacts, and calendar - NOT files!! At least, I can’t find a way to make that happen - “Files” doesn’t appear on the list of items to back up, and I couldn’t find any online help which explains how I might do that. So, pretty disappointed. ### 3/5 — Not a pleasant user experience *2026-06-08, version 5.5.2* The service is a good value, but the iOS app has several annoying issues: - It can get stuck in a loop trying and failing to upload media it already uploaded (clear the cache in the app settings). - IDrive separates “devices” and “computers”. From a billing perspective this makes sense, but not from a functional perspective. The iOS app should not be limited to “devices” when you also have “computers”. It all feels like an artificial segmentation that has nothing to due with billing. They just don’t have a cohesive and efficient solution across the device apps, web, macOS, Windows, etc. - the iOS app doesn’t back up documents, only media, contacts, and calendar. This may be Apples fault, I don’t know. ### 2/5 — Not user friendly *2026-05-14, version 5.5.2* I wanted to switch out devices to backup. I found no way to do that. ### 3/5 — Vids ? *2026-01-31, version 5.5.2* Just downloaded the app and it doesn’t automatically upliad videos for some reason ### 1/5 — Poor customer-oriented safety strategy *2026-01-23, version 5.5.2* Their whole security system hinges on an encrypted key. Key gone=all your data gone because there is no contingency plan for people being human. These young geeks think that everybody is perfect like them. But, are they perfect themselves? So, one has spare keys for contingencies when our keys are lost. Do these guys have a contingency plan for a lost key? Mind you the account was set years ago. Maybe an encrypted key wasnt required then? So, it is unusual that their system suddenly resets your domain, meaning that your data is ALL gone. I wouldnt even know how to reset the account. Yet, it was reset without my authorization. Attempts to log back in requires an encryption key… wtf… never needed one before. Of course, no idea what or where such might be, if there was ever one! This happened on my desktop. After exchanges with their cust svc, they proposed using “another machine” to log on, where iDrive was installed, since such would have the encrypted key. The interesting aspect is that the same problem popped up when attempting to log on with either of my two iPads and my iPhone. Now can someone tell why all of a sudden an iPhone or iPad from which I have logged on so many times without problems suddenly loose the encrypted key?! Interestingly enough, iDrive recognizes my iOS machines, but it only allows me to log on with a google acct, which I never used before for iDrive, and gives me the same amount of storage space I had contracted, but without paying, and, of course, there is no data stored at all… blank… But such is the case. The questions remain: 1) Who reset my account? 2) Will there ever be a human-oriented contingency plan for imperfect humans? 3) Since iDrive holds no data of mine, not by my choice, can I get my money back? 4) When was the last system update or hacker security violation? ### 3/5 — Slow and big *2026-01-20, version 5.5.2* It uses 7GB without doing anything. Takes ages to backup one photo. ### 1/5 — Held hostage! After your IDrive subscription ends you cannot access your IDrive external hard drive *2026-01-02, version 5.5.2* Horrible company! Read the most recent reviews in the Apple Store. ### 1/5 — Does not work with Google Drive *2025-12-21, version 5.5.2* Read the most recent reviews in the Apple Store. Endless error messages. Very frustrating. Unreliable. ### 1/5 — Terrible App *2025-12-20, version 5.5.2* For a few years the iDrive app on my iphone worked well. About a year ago while using the app it begin to crash unannounced right in the middle of a task without warning. I've tried everything, and I mean EVERYTHING to get the app to stop crashing. I contacted tech support and they determined that the reason for the app crashing didn't seem to be related to the app code itself but something with the iphone. Not knowing exactly what that meant or how to fix that I have simply stopped using the app. I can no longer get anything useful done with it before it crashes. ### 4/5 — Crashing! *2025-12-18, version 5.5.2* Iphone 17, ios26.2 Have loved this app for years. Now the app crashes at every launch rendering it unusable. Have reinstalled - no joy. 😫 ## Most critical reviews (10 lowest-rated) ### 1/5 — Uploads disappear *2026-08-19, version 5.5.7* Several attempts same result I have submitted requests and the error file etc and nothing. Very disappointed. Some updates great but every time I update I’m scared it’s gonna stop working again. ### 1/5 — Can’t even open it! *2026-08-14, version 5.5.6* Just downloaded macOS app and can see why 1 star, it crashes straightaway! I downloaded as I am trying to delete files out of browser window, but that just hangs when I do so, none of this too clever when informed over quota and being charged for it! ### 1/5 — Recent update problem *2026-06-26, version 5.5.4* Lately the app is constantly in the island with an error message saying “upload photos task failed” I always had that error but didn’t know why and now it’s constantly in the island. Please fix ### 1/5 — Slow *2026-05-23, version 5.5.2* It very slow going through the photo and video take sooooo take time to load wish it was fast. Soo can search photo ### 1/5 — Held hostage! After your IDrive subscription ends you cannot access your IDrive external hard drive *2026-04-19, version 5.5.2* Horrible company! Read the most recent reviews in the Apple Store. Don't make the mistake I and many others have made ### 1/5 — Doesnt back up anything *2026-03-16, version 5.5.2* says 190 gb of backup but i am unable to view or retrieve anything ### 1/5 — No files visible on my iPhone *2026-03-15, version 5.5.2* Since getting a new windows 11 pc, I am unable to see my files on my iPhone. What happened??? ### 1/5 — Deleting *2026-02-27, version 5.5.2* Paid for upgrade and now it’s saying you need to up grade . Then stop taking money out of my account 😡 ### 1/5 — Gahh! *2026-02-20, version 5.5.2* I just want to back up a given folder or SD card in a USB reader. The app won't let me choose a folder to back up! It insists on using Apple's silly media framework! Forget this, man. ### 1/5 — I made a mistake *2026-02-12, version 5.5.2* I may have to go back to iCloud. I can’t open a file in the app like I did with iCloud and have it saved so that it syncs across all my devices. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Backup!! *2026-05-01, version 5.5.2* Works well with overnight backup. Would LOVE to a DARK OPTION!!!! :) Great pricing! ### 5/5 — Support *2026-04-28, version 5.5.2* Support staff always helpful ### 5/5 — Best value back up *2026-04-28, version 5.5.2* I have used IDrive for many years, on all my devices, both Mac and Windows, and currently have the Mini package with 500gb storage which for $9.95 a year is unbeatable. I have never experienced any crashes as some have reported. It has proved to be 100% reliable in my own experience, and would never use any other online backup service. You have the option for two factor authentication, and to choose your own encryption code, so it’s very secure. Even if hacked, your encryption code is the only way to read the files. There is also an option to back up to an external drive should you prefer. I highly recommend this as a secure online backup service. ### 5/5 — Best in its class *2026-03-10, version 5.5.2* Easy and perfect replacement for standard google drive or ICloud. Highly recommended ### 5/5 — Alex *2026-03-08, version 5.5.2* The best in the game really easy to use ### 5/5 — Great App and service *2026-01-08, version 5.5.2* Great App and service ### 5/5 — IDrive is just great and works perfectly. *2025-12-30, version 5.5.2* I have the 5 TB not limit machines package. I backup 4 laptops, a desktop and 3 phones. 2 iOS and 1 Android. I got locked out of my iCloud and Apple told me to recover my account would be 30 days. I canceled iCloud and moved to this on the spot. Recovered everything easily. I love it also because it has options like do not delete if missing. In other words when Apple delete a bunch of music from my computer because it was from my CDs and not their store. IDrive will not delete it from their cloud, thus it is saved. I have restored 2 full computer a from this. I 100% recommend. ### 5/5 — Absolutely fantastic *2025-12-19, version 5.5.2* I don’t understand how this gem has been unknown to me for so long. There’s a bit of learning curve to fully understand how it works but once you get it-you will be surprised with the features it offers as well as the speed of backing up and restoring your data. One of the best out there. ### 5/5 — Use *2025-11-29, version 5.5.2* Very easy to use and have multiple devices backing up your the storage systems. ### 5/5 — Nice and cool *2025-11-19, version 5.5.2* I really like IDrive very nice I using from last 15 years --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*