# IDTheftDefense — user reviews > 35 indexed App Store user reviews of IDTheftDefense by Pre-Paid Legal Services, Inc., rated 4.90/5 from 247 ratings. - Source: https://appshunter.io/ios/app/idtheftdefense/id1176208086/reviews - App overview in markdown: https://appshunter.io/ios/app/idtheftdefense/id1176208086.md - Rating breakdown: 5★ 226 · 4★ 14 · 3★ 3 · 2★ 0 · 1★ 4 ## What do users think of IDTheftDefense? Overall sentiment: positive **Pros** - 🔒 Peace of mind provided - 👍 Easy to use and navigate - 🚀 Fast and efficient notifications - 💡 Tracks credit score and history - 💡 Monitors personal information - 👍 User-friendly interface - 👍 Simple setup process - 🔒 Security is a great feeling - 👍 Great service - 👍 Reliable alerts - 👍 Visually appealing design - 👍 Affordable ID theft defense **Cons** - 🐛 Login issues and session timeouts - 🐛 App not fitting screen properly - 🐛 Difficult signup process - 🐛 In-app subscription issues **Commonly reported bugs** - App locks up on login - Session keeps timing out - Requires repeated login/Touch ID prompts - App not fitting iPhone XS MAX screen **Most requested features** - Improve app screen fit for larger devices - Provide clearer in-app subscription options - Allow in-app purchase via Apple ID/card ## Newest reviews (15 of 35) ### 5/5 — Great service but app needs work *2018-10-11* Switched over from Experian Credit Monitor and this is so much better! Signed up through Primerica and this is awesome stuff! I get more for my money and cheaper! The only downside of this app is that it needs more work. I have an iPhone XS MAX and it doesn’t fit the screen properly. Please update! Thanks! ### 5/5 — Very Pleased *2018-07-13, version 1.3.0* Very Pleased ### 5/5 — Love it *2018-06-27, version 1.3.0* Love it ### 5/5 — Amazing! *2018-04-17* Love this app! Simple to use and helps with peace of mind of the ID Theft Defense product in its self! ### 5/5 — Peace of mind *2018-03-10* Feel really secure knowing I’ve got this service. Protect yourselves in an age where you’re at risk more than just physically. ### 5/5 — Best Id Protection App *2018-02-12* Very simple and not confusing like other apps and services ### 5/5 — Awesome job *2017-12-07* They are awesome Alerted me right away when someone was trying to use my information for credit ### 5/5 — DeeDee *2017-10-06* Just had it for a short time but like it ### 5/5 — Peace of mind *2017-10-02* It feels great to know that one is doing the right thing by protecting ones families identity. But doing it with the best service available is even better. I had others in the past ID Theft Defense is the best hands down, going with anyone else is simply paying more for less. ### 5/5 — Peace of Mind *2017-09-20* I feel completely at ease knowing my information, my partners, and my children are all secure and protected! Thank you!! ### 5/5 — Incredibly well-designed *2017-09-18* This is a fantastic app as far as ease-of-use. The interface is very well designed and super easy to navigate! It's visually appealing as well. Honestly everything you're looking for in an app like this. Highly recommend it! ### 5/5 — Best Protection *2017-09-14, version 1.3.0* I have piece of mind knowing my identity is protected, especially after the Equifax hack! I was frustrated with the app not allowing login with Touch ID or username and password. I called support and they recommended uninstalling and reinstalling. Problem Solved 5 Stars! ### 5/5 — Great app *2017-09-13* Awesome app. Always keeping me updated on any and everything linked to me. I feel very safe and satisfied knowing that I don't have to worry about my information being stolen ### 5/5 — Best of the Best *2017-09-09, version 1.3.0* This is one of the best ID theft app I've got :) ### 5/5 — Great App *2017-09-01, version 1.2.1* Very useful ! Very easy to setup. User friendly. ## Most critical reviews (10 lowest-rated) ### 1/5 — No In-App Subscription Violation?! *2019-02-13* There’s no clear info on how to get a subscription, or even a way to purchase one through the app using your Apple ID, or card! The app must be updated with such content, should it wish to remain on the Apple App Store! ### 1/5 — Took a month to set up and now the app locks up when I try to log in *2017-08-13, version 1.2.1* I love having affordable ID theft defense! Pros: Affordable, easy to navigate, peace of mind for monitoring SSN, phone number, emails, driver's license, passport, bank accounts, credit cards, etc. Cons: It took almost a month to set up after calling almost every other day and now the app is having issues when I try to log in. No point in having a service if I can't log in when I need to. I'll keep it but I'm having a hard time recommending it to friends and family ### 2/5 — handy but session keeps timing out *2017-08-31, version 1.2.1* had no issues before, now i keep logging in, it asks for Touch ID, then says session times out. i keep thinking my password is incorrect, so i reset it, relog back in, and it still asks for Touch ID and then logs me out again saying my session expires ### 3/5 — Singing up *2023-06-13* Hello I tried to sign up but keep asking for membership number? How can I sign up? **Developer response:** Thank you for reaching out. Our Member Service Team is ready to assist you. Please get in touch with them at (888)-494-8519 between 7-7 CST Monday-Friday and a team member will be happy to help. ### 3/5 — Helpful *2017-09-13* Allows me to see my credit score regularly and monitors a lot my personal information including social media!! ### 5/5 — Excellent service *2022-12-30* Thankfully, I've never had any major theft issues, so I haven't had to rely on the full extent of this service. However, I get notifications of things I am actively doing on a regular basis. Open credit cards, see an email found on the dark web, that came from a site I did provide info to and then was hacked, all that. Those notifications I receive keeps me sane in knowing that I should know fairly quickly if I have a theft problem. Overall, great service. Easy to use and setup application. Keep it up! **Developer response:** Thank you for your kind words & review. We are happy to hear that you love the app! Thank you for being a valued member. ### 5/5 — Very satisfied *2022-09-15* I have been using this for the last couple of years and it has been amazing! We were notified about our sons SSN being used fraudulently and we would have never known! A few times we have been notified about people accessing our different accounts. It’s a huge peace of mind! **Developer response:** Thank you for the five-star review. We love hearing from our members, and we are glad that you are loving the app and services provided. ### 5/5 — Mr. Wall *2022-01-05* I love that I am able to keep track of my credit score and credit history. The app also has so many other features that allow me to track my identity and if there are any “creeps” in my area. I can go on and on. Overall great application. **Developer response:** Mr. Wall, thank you for your five-star review! We are happy to hear that you love our robust app features! You are correct; our members gain peace of mind knowing their family's finances, credit, identities, and reputation are being looked out for 24/7. And with our sex offender monitoring, members like yourself can rest a little easier knowing they will be alerted if any new offenders move into their neighborhood. Thank you for being a valued member! ### 5/5 — Thank you for bring me peace of mind. *2021-11-25, version 2.1.7279* One less thing to stress over.Every time I see a major breach happen I am so glad that I am protected!! ### 5/5 — Great company!!!! *2021-08-14* I love that all I have to do is turn on my notifications for the app and ID theft does all the rest. Couldn’t be happier!!! Keep up the good work!!! **Developer response:** Thank you for your kind words & review. We are happy to hear that you love the app! Thank you for being a valued member. ## Most praised reviews (5 highest-rated) ### 5/5 — Excellent Service. App is getting better. *2021-08-02* Love the features on the app. It’s super fast and great way to navigate **Developer response:** Sanjay, thank you for the five-star review. We love hearing from our members, and we are glad that you love the app. ### 5/5 — Frustrating *2019-03-24* I deleted and uninstalled and still can’t get logged in. ### 5/5 — Easy to use *2019-02-09* This is an easy up to use, I sign up through Primerica. I am satisfied with their services get alerts immediately. I would recommend to people I know. This gives me peace of mind. ### 5/5 — Security is a great feeling *2018-12-30* I am pleased with the app-I love that it lets me know when & if things are happening. It is also very user friendly, easy to use. I highly recommend! ### 5/5 — Hector b *2018-11-08, version 1.3.0* Very easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*