# IEHP Smart Care — user reviews > 73 indexed App Store user reviews of IEHP Smart Care by IEHP, rated 4.90/5 from 3,269 ratings. - Source: https://appshunter.io/ios/app/iehp-smart-care/id1089482148/reviews - App overview in markdown: https://appshunter.io/ios/app/iehp-smart-care/id1089482148.md - Rating breakdown: 5★ 3,055 · 4★ 116 · 3★ 38 · 2★ 17 · 1★ 43 ## What do users think of IEHP Smart Care? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient access to health information - 💡 Helpful features like doctor directory - 🙏 Great customer service - ✨ Simple and clean interface **Cons** - 🐛 Frequent crashes and bugs - 🔒 Login and authentication issues - 🤔 Limited functionality compared to website - 💤 Outdated and lacking updates - 🤯 Confusing navigation and UI **Commonly reported bugs** - App constantly crashing or freezing - Login credentials not working - Unable to view lab results or referrals - Incorrect or missing member information - Compatibility issues with newer devices **Most requested features** - Add support for multiple family members - Integrate with Apple Health - Improve doctor search and filtering - Enable printing of ID cards - Implement biometric login options ## Newest reviews (11 of 73) ### 2/5 — Keeps saying update but no update *2024-06-18, version 1.64240501* Every time I open up the app it says to update but when I go check for updates there are none. It won’t even let me access the app. ### 2/5 — Update? *2024-05-24, version 1.64240501* It’s always telling me to update the app every time I open it but there’s no update.. ### 5/5 — Appreciative. *2023-10-13, version 1.49230811* Since a child. Grateful, more so. ### 5/5 — IEHP app *2022-04-28, version 1.4.3220412* I love this IEHP app. I was always told that I could go to IEHP.org to find information that I was looking for, and it would save me the time and long holds on the phone. I did that a few times but that even became a pain because I’m an impatient person, and got frustrated with entering my information every single time. I thought to check out to see if there were any apps for this. Here it is. After the first initial steps of entering my information, it was all rolling downhill from there. It’s so easy now especially if you use the thumbprint authentication. ### 3/5 — Great *2022-03-30, version 1.4.2211230* Great app to save your time instead of talking on the phone. But you have to make account for each member in the family. To log in again u will need to put the member of. I wish if I can open the app just like my chart and fine me and the kids on the same account. ### 5/5 — IEHP *2022-03-21, version 1.4.2211230* Me encanto ### 5/5 — No complaints *2021-10-30, version 1.4.0210825* IEHP has done Nothing but HELP me!!! ### 5/5 — Can go to my account information in iPhone 12 mini *2021-01-23, version 1.3.9210108* I try several times to open my account but the send me back to the main page. They ask me to reset my password and I didn’t have any resume ### 5/5 — Great App *2020-02-26, version 1.3.5200225* I just download this app and it is good to have the information in hand when I need it. ### 3/5 — Doesn’t Support Dark Mode! *2020-02-13, version 1.3.4200212* At first, I thought the app was broken, but it was just the Apple setting that prevented the text from visibly showing. I do like the abilities of the app, but please fix this. I have to have crazy settings in order to prevent my migraines from occurring. Thank you. I’m currently on an iPhone 8 and up to date on iOS 13.3.1. ### 3/5 — Needs more work *2019-08-13, version 1.3.1190523* I find this very useful overall but I am having trouble with printing out a temporary ID card. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2026-02-27, version 1.8226022000* This app sucks donkey dicks. If I could give it negative stars I would. ### 1/5 — Payment *2025-09-20, version 1.7525073100* My app never loads the section to pay for my coverage ### 1/5 — The app is not working *2024-05-15, version 1.64240501* The app had an update a week ago and has not worked since. It keeps telling you to update app and when you do it takes you back to the app and it gives you a blank blue sign in page without the ability to sign in the page is blank other the the IEHP header. Don’t bother with the app it’s broken! ### 1/5 — Please fix this! *2023-05-16, version 1.48230515* Every time I close the app for one second to look for something, the app just resets itself and I have to enter everything again ### 1/5 — Not functional. *2022-08-12, version 1.4.3220412* It’s asking for input on my Iehp card that is not on my iehp card. There’s no way to sign up or sign in with my data I.e D.O.B, ssc. ### 1/5 — App won’t even accept valid credentials for login *2021-04-28, version 1.3.9210425* It’s impossible to comment on any other app functionality as it refuses to accept my legitimate credentials for login - the exact same credentials that work on the web site. It complains, incorrectly, that my password, the one that is already registered and working, does not meet the password length and complexity standard - it does. Why is it even checking complexity for login? It should only be checking for a hash match at login. Useless so far. ### 1/5 — Can’t even register *2020-07-27, version 1.3.6200602* What a terrible app this is, seriously. I can’t even give a proper feedback because I’m stuck on the registration page. I’m a member and when I type my ID number and create a password, it tells me that ‘authentication failed’. It’s also very worrying that this app hasn’t been updated in over a month, so my hopes of this app working for me are depressing. ### 1/5 — No updates yet??? *2020-02-17, version 1.3.4200212* Cant even see words, letters, numbers when signing up. Only good for ID. Cant read the lab results correctly and nothing showing on doctors report. Very basic. ### 1/5 — Frustrated *2019-06-12, version 1.3.1190523* Installed app got to the where you agree to terms of service won’t let me agree or accept terms so that I can continue the process? Seems the app is a crappy as the actual insurance ### 1/5 — App does not work correctly *2019-03-22, version 1.2.7* Last update was ten months ago, I can’t look at any of my information without the pop up to call the 800 number, the website works better than the app, it would make sense to integrate it to be useful. If it worked correctly it would be a great app to have and use. ## Most praised reviews (10 highest-rated) ### 5/5 — Emanuel Arévalo *2026-05-11, version 1.8326040200* App is super user friendly to use all information is automatically uploaded and available in it ### 5/5 — Excellent Health Service *2026-04-25, version 1.8326040200* I recommend IEHP to you and family members. ### 5/5 — CAYbarraSr66 *2026-01-04, version 1.7925120100* I love IEHP it makes perfect since to my handicap, thank you and God bless you ### 5/5 — Displeased *2025-08-20, version 1.7525073100* Every time I decide to go through the website I have issues signing on ### 5/5 — Thankfull *2025-07-22, version 1.7525071000* I thank God for all the help . I received great service today all my questions were answered very efficiently. ### 5/5 — Needs work *2024-12-15, version 1.7024100800* It’s so buggy to use, sometimes you see your info and sometimes you don’t, it’s a hit or miss on Android and IOS , come on Devs is 2024/25. Even the website is full of bugs sometimes. ### 5/5 — Me gusta *2024-11-01, version 1.7024100800* Es tan fácil de usar esta app estoy al pendiente de todo de mi hijo ### 5/5 — Súper *2024-10-18, version 1.7024100800* Un súper servicio y apoyo, gracias por el servicio prestado. ### 5/5 — Useful *2024-09-19, version 1.6824090100* Now I’m not lost on how to get checks dúo and my current status . All Your information is right here ### 5/5 — Satisfied *2024-07-02* Thank You for helping me with the information I needed to update my current information. Thank you for understanding me I appreciate your help. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*