# IG: Stock Investing & Crypto — user reviews > 22 indexed App Store user reviews of IG by IG Group, rated 4.37/5 from 291 ratings. - Source: https://appshunter.io/ios/app/ig-stock-investing-and-crypto/id6702015912/reviews - App overview in markdown: https://appshunter.io/ios/app/ig-stock-investing-and-crypto/id6702015912.md - Rating breakdown: 5★ 206 · 4★ 26 · 3★ 13 · 2★ 6 · 1★ 26 ## Newest reviews (3 of 22) ### 1/5 — Unusable app, non existent customer service *2025-11-03* Nothing just a hassle, do. It transfer your money unless you want to keep yourself busy with becoming a tester and waiting for some one from customer service to ever to respond to you to resolve an issue **Developer response:** We’re sorry to hear you’ve had a frustrating experience and felt unsupported during the process. That’s not the level of service we aim to provide. Please reach out to us at helpdesk.uk@ig.com so we can review what’s happened and help resolve this for you. ### 1/5 — Terrible customer service and glitchy UX *2025-09-16* I opened my account yesterday and tried to contact support, which has been impossible. I can’t deposit any funds and it’s been a day without any confirmation, despite it claiming to only take a few hours. How can I entrust my money with a company like this? **Developer response:** Thanks for letting us know about your experience. We are really sorry you’ve had such a difficult start with your account, especially around deposits and not being able to get through to support. We’ll flag this so the team can look into the delays and ensure your concerns are addressed as quickly as possible. All the best, A.B ### 1/5 — New isn’t better *2024-12-12* Old app is so much better with better functions etc. I will be going back to the old one and hope this new one is radically upgraded until we are forced to use it. **Developer response:** We appreciate your feedback and understand that transitioning to a new app can take some time to adjust. Our team is continuously working on improvements to enhance functionality and user experience. If there are specific features you feel are missing or could be improved, we’d love to hear your thoughts. Your input helps us shape future updates. All the best, A.B ## Most critical reviews (10 lowest-rated) ### 1/5 — New App dreadful *2026-09-07* With much anticipation of a great new App, I am more than disappointed. Are the people who program this investors? I doubt it. Positions shows holdings in some random order. Ridiculous. You should be able to sort by Alphabetic, profit/loss, % profit/loss, current day's move and current days % move. That's just basic stuff for starters. These sane sorts should apply to watch lists. Charts are too basic. I won't be using this App. The old IG trading is better but needs a 100 improvements. **Developer response:** Thank you for sharing your detailed feedback. We’re sorry to hear about your experience with the app layout and functionality. We appreciate your suggestions on how the ISA section could be improved, and we’ll make sure to pass this along to our app team for review. All the best, A.B ### 1/5 — Annoying splash screen *2026-05-26* May you please remove the animated splash screen? It’s super distracting when I open the app. A simple loading indicator should work. **Developer response:** Thank you for taking the time to share your feedback. I'm sorry to hear that the animated splash screen has been distracting when opening the app. We appreciate your suggestion, and I can certainly see how a simpler loading indicator could provide a smoother experience. I'll make sure your feedback is shared with our Product team for consideration as they continue to improve the app. Thanks again for helping us improve IG. ### 1/5 — Too basic *2026-05-18* It’s lacking some basic functionality and features. I expect more from a firm that’s been around as long as IG. 212 is a far superior app - just ask your product team to copy it please. **Developer response:** Thank you for taking the time to share your feedback. I'm sorry to hear that the app hasn't met your expectations. We appreciate your honest comments regarding the functionality and features, and your comparison with the 212 app. Feedback like yours is valuable, and I'll ensure it's shared with our Product team for consideration as they continue to improve the app. ### 1/5 — 打也打不开的app你造了找死吗？ *2026-01-22* 打不的app ### 1/5 — Possibly the worst app I’ve ever used *2026-01-20* Easy to pay in money, much more complex to withdraw it. Totally unintuitive. Written to confuse. **Developer response:** Hi, thanks for your feedback. We’re sorry to hear you found withdrawals unclear. Please email helpdesk.uk@ig.com with more details on where you faced difficulty, and our team can assist and pass the feedback on for improvement. Best regards, A.B ### 1/5 — Avoid IG invest *2026-01-15* Useless app , no support at all , they never respond , glitchy , very dissapointed **Developer response:** Hi, thanks for your feedback. We’re sorry to hear about your experience and the issues mentioned. Please email helpdesk.uk@ig.com with a brief summary so our support team can review this further and assist. Best regards, A.B ### 1/5 — Dreadful *2026-01-05, version 1.1.110* I use IG for my ISA. I want to log in and see my holdings:- Quantity, Cost, Current Value, Profit/Loss in £s as well as market currency, Percentage Profit/Loss. I want to be able to sort by any column. I then want to click on any to Buy more or Sell. But No, everything is jumbled up. Nothing is easy to do. There should be big Buy Sell buttons to click. Whoever wrote this obviously never traded and has never used the App. Useless. So much so, I will be moving my ISA to another provider. And to top it all IG have two apps, IG Invest and IG trade !! Why? ### 1/5 — Customer service? *2025-12-06* No customer service at all. WhatsApp chat has not been replied to for over 2 weeks. Chatbot wont load. Dreadful app/customer service **Developer response:** We’re really sorry to hear about the lack of response and the issues you’ve faced with our support channels. This isn’t the experience we want for our clients, and we understand how frustrating this must be. Please reach out to us at helpdesk.uk@ig.com so we can look into this and assist you as soon as possible. All the best, K.N ### 1/5 — Avoid like the plague *2025-11-25* Utter incompetence shown at every single stage. CS non existent. Chatbot doesn't work. Whatsapp support left unread for weeks. No way to validate ID. App UI and UX designed by blind people. A hopeless company. **Developer response:** We’re truly sorry to hear about your experience and the difficulties you’ve faced across support, verification, and the app. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been. Your feedback has been passed to the relevant teams so we can work on improving these areas. If you’re open to it, please reach out to helpdesk.uk@ig.com so we can review your case and try to make things right. All the best, K.N ### 1/5 — App is laggy, CS slow *2025-11-14* App is laggy, which makes using it annoying. Sometimes seems to display incorrect share prices, and as of writing I can’t log in for no discernible reason - IG status page dates everything is up and running. *** Update *** After an 1hr 15mins on hold I was able to get them to change my email address - it seems their system has an issue with Proton Mail. So any password reset emails do not show (in the end my password was correct, their system simply refused to recognise the email I used to register with!). This is concerning as I can’t see any emails they may have sent before today. **Developer response:** Thank you for sharing your experience and the detailed update. We apologise for the lag and login issues you’ve encountered, as well as the email recognition problem with Proton Mail addresses. Your feedback highlights areas where our system needs improvement. If you encounter any further issues or need assistance, please contact helpdesk.uk@ig.com directly. We appreciate your patience as we work to enhance the platform’s reliability and communication. Best regards, A.B ## Most praised reviews (9 highest-rated) ### 5/5 — Good app *2026-02-05* Enjoy trading with IG **Developer response:** Thanks for your feedback—we’re glad to hear you’re enjoying trading with IG! Thanks, K.N ### 5/5 — Good But Needs Work *2026-01-06* Very nice app, easy to use. But the stocks and ETFs should have more detail. Stocks should have the bull and bear sentiments. ETFs should have the 5,10,15 year annualised performance. They should allow fractional shares and recurring buys. **Developer response:** Hi, thanks for your detailed feedback. We’re glad you find the app easy to use and appreciate your suggestions around stock and ETF details, performance data, and additional features. We’ll share this feedback with our teams for consideration. Best regards, A.B ### 5/5 — Great new app *2024-12-12* Love the new design, nice and clean. Makes it easy to invest **Developer response:** Thank you for your kind words! We're delighted to hear that you love the new design and find it easy to invest. Your feedback means a lot to us as we continue to enhance the app experience. If you ever have any suggestions or need assistance, feel free to reach out! All the best, A.B ### 4/5 — Limit orders *2025-11-26* No limit orders within the app **Developer response:** Thanks for your feedback. Limit orders are available, but availability can depend on the product and order type. If you’re unable to place them in the app, please contact us at helpdesk.uk@ig.com so we can check this for you. All the best, K.N ### 3/5 — needs work on it *2026-02-03* seems to be trapped between long term investing app or a trading app, could do with a bit more info, spreads , limit orders would be good i tend to toggle between the two apps. **Developer response:** Thanks for your feedback—we understand your point about the app feeling somewhere between long-term investing and active trading. We appreciate your suggestions around clearer information, spreads, and limit orders, and we’ll share this with our team as we continue to improve the experience. Thanks, K.N ### 3/5 — Good, but needs improving *2025-11-30* I like this app, but it will only be credible in my eyes once it has basic stop loss and take profits orders as options. Please consider adding these as soon as possible. Thanks. **Developer response:** Thanks for your feedback — we’re glad to hear you like the app. Stop loss and take profit orders are available on leveraged accounts, while availability on non-leveraged (share dealing) accounts can vary by product. We appreciate your suggestion and will share it with our product team for consideration. All the best, K.N ### 2/5 — Poor functionality and usability *2026-09-07* Brand new app but you can’t even change the portfolio view. Can sort by holding / P&L etc and can’t edit what you can see on the portfolio view. App is a long way behind the features and experience of competitors. ### 2/5 — Kicks me out and have to set up and verify again *2026-06-23, version 1.1.131* Occasionally face recognition does not work and I have to put in username password 2fa code and set up new access code again. Done this about 10 times so far. Also my isa and my investment tile swapped places so I put money into the wrong account. Having a value option when buying shares would be good as have to put in number of shares and adjust until get correct value. ### 2/5 — No limit orders in smartphone App *2026-01-22* I agree there are limit orders on the main platform, but none in the app, nor the ability to set up alerts in the App. Unlike Trading212 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*