# igloohome — user reviews

> 255 indexed App Store user reviews of igloohome by Igloohome Inc., rated 4.70/5 from 357 ratings.

- Source: https://appshunter.io/ios/app/igloohome/id1026667345/reviews
- App overview in markdown: https://appshunter.io/ios/app/igloohome/id1026667345.md
- Rating breakdown: 5★ 309 · 4★ 18 · 3★ 7 · 2★ 5 · 1★ 18

## What do users think of igloohome?

Overall sentiment: mixed

**Pros**

- 🎯 Exceptional customer service and support responsiveness
- ⚡ Quick and intuitive app interface
- 🔐 Remote access and PIN sharing capabilities
- 🛠️ Reliable hardware quality and durability
- 📱 Easy setup and installation process
- 🔋 Good battery life performance
- 🎁 Generous warranty and replacement policies
- 🏠 Perfect for Airbnb and rental property management
- 📲 Seamless remote lock control from anywhere
- 👥 Ability to create multiple access codes for different users

**Cons**

- 🐛 Frequent unexpected logout issues
- 🔌 App crashes and freezes regularly
- 🌐 Persistent network and connectivity errors
- 🔑 Login credentials not saved by password managers
- ⚠️ Confusing and counterintuitive UI design
- 🔄 Lack of real-time lock status visibility
- 📊 Unreliable Airbnb and home automation integration
- 🔋 Excessive battery drain in some models
- 🚫 Removed functionality in recent app updates
- ⏰ Inconsistent time synchronization issues
- 🔐 Bluetooth pairing difficulties on some devices
- 📱 iOS-specific setup and calibration bugs

**Commonly reported bugs**

- App continuously logs out users without warning
- Login screen stuck on loading indefinitely
- Network error 14.1.502 during device pairing
- App crashes when selecting lock from device list
- Password manager integration fails on login screen
- Face ID failure disables biometric login entirely
- Bluetooth connection drops and reconnection issues
- Firmware update errors leaving locks inaccessible
- Battery compartment safety lock triggers permanently
- App stuck on splash screen after updates
- Inconsistent access code creation and deletion behavior
- Weekly unlock codes show 'unknown' user in logs
- Bridge shows connected but fails to save new codes
- App doesn't sync with real-world time accurately
- Search functionality requires unpredictable pull-down gesture
- Lock/unlock button labels reversed in interface
- Temporary access codes not functioning properly
- Auto-logout after weeks of inactivity

**Most requested features**

- Time-bound access settings with recurring schedules
- Ability to edit existing access codes without deletion
- Real-time lock status display at a glance
- Face ID or biometric login support
- Home Screen widget for quick access
- Apple Watch app integration
- HomeKit and Matter protocol support
- Bulk code management across multiple locks
- Activity log export and printing functionality
- Auto-save login credentials with keychain support
- Disable/suspend access codes without permanent deletion
- Improved Alexa and home automation bridge reliability
- Better Airbnb integration with automatic scheduling
- Customizable recurring PIN options (monthly, weekly, etc.)
- PIN sharing via text/email with all details included
- Visual confirmation of unlock status in app

## Newest reviews (10 of 255)

### 2/5 — Range

*2026-07-11*

Only works close to the house. It’ll be better if it can be used from far away to be able to open it to family members.

### 3/5 — Bon produit, mais manque d'intégrations et durabilité à revoir

*2026-07-04, version 3.3.0*

J'apprécie beaucoup le produit Igloohome, qui est fiable et pratique pour les arrivées autonomes. En revanche, il reste pour moi un gros point à améliorer : les intégrations avec les plateformes de réservation.

Aujourd'hui, seuls quelques channels sont compatibles. Comme la majorité des miens ne le sont pas, je dois créer chaque code d'accès manuellement pour chaque réservation. Lorsque l'on gère plusieurs logements, cela représente un temps considérable et fait perdre une grande partie de l'intérêt de l'automatisation.

Autre point décevant : après seulement 3 ans d'utilisation, l'écran de ma serrure est complètement craquelé. Heureusement, elle fonctionne encore, mais je m'interroge sur sa durée de vie. Pour un produit destiné à rester en extérieur, je m'attendais à une meilleure résistance dans le temps.

Si les intégrations étaient plus nombreuses et la durabilité de l'écran améliorée, ce serait un excellent produit. Aujourd'hui, je lui mettrais 3 étoiles sur 5.

### 2/5 — Cannot set codes remotely using WiFi

*2026-06-05, version 3.3.0*

I bought the bridge hoping that would give me remote access to the lock 24/7. It doesn’t. 

Also I hate that the algo pin that I have to manually program is a NINE digit code and I cannot change it to four.  Why??????

### 2/5 — Missing entries

*2026-05-08, version 3.2.4*

A lot of missing entries in the log.

### 4/5 — App good

*2026-05-08, version 3.2.4*

它的APP容易使用，蓝牙功能很丝滑

### 3/5 — Some functions are working as they’re supposed to

*2026-03-25, version 3.2.3*

The remote unlock function which is supposed to unlock the door when I’m within a pre-set distance was working initially when I turned it on but then after a few weeks, it stopped working and as remained as such for many months since.

### 5/5 — Smart lockbox

*2026-01-01*

Igloo Homes delivered truly exceptional customer service from start to finish. Their team went above and beyond to make sure every detail was handled professionally and thoroughly. What really set them apart was the follow-up—they didn’t just sell the lockbox and move on, they personally checked in to make sure everything was working perfectly. That level of care, communication, and accountability is rare these days. If you’re looking for a company that genuinely cares about their customers and stands behind their work, Igloo Homes is it. Highly recommend!

### 5/5 — Easy to use and highly responsive support team

*2025-12-14, version 3.2.1*

Simple, reliable, and easy to use. The app connects quickly, works smoothly, and makes managing the smart lock effortless. Very convenient and highly recommended. I was really surprised by the prompt response by support team.

### 3/5 — No offline mode

*2025-12-12, version 3.2.1*

Tres bien mais ne fonctionne qu'avec une connexion internet.

### 5/5 — Easy to use

*2025-12-08, version 3.2.0*

Stable and able to connect padlock easily.

## Most critical reviews (10 lowest-rated)

### 1/5 — The least intuitive app I’ve used in years

*2026-07-14, version 3.4.0*

I cannot stress enough how poorly this app is designed.
This app could be used as an example of what not to do when making an app.

So many features missing and it wants full access to all your mobile data which is completely unnecessary for this app.  10/10 would not recommend

### 1/5 — pitting a password

*2026-06-05*

have to call customer service

### 1/5 — Lock is great app is terrible

*2026-06-03*

The app RARELY opens the lock. You need to be connected to the internet to use the app to unlock the lock, even though they talk to each other only via Bluetooth. We just never use the app anymore, it’s better to manually do it

### 1/5 — Terrible

*2026-05-25*

Getting codes to the device never works.

### 1/5 — Derek

*2026-05-22, version 3.2.5*

Igloohome locks of my home and my office are slow in response and frequently require login again, inefficient system

### 1/5 — Igloohome

*2026-05-01*

Not good have works even within range

### 1/5 — L’app ne fonctionne pas bien

*2026-03-04, version 3.2.2*

L’app ne fonctionne pas bien, beaucoup de bugs, je suis obligé d’installer et désinstaller l’app et même avec cela ne marche pas trop.
App pas très fiable

### 1/5 — Broken setup, poor app experience

*2026-02-10, version 3.2.2*

Mysterious error codes, unreliable customer service and broken API

### 1/5 — Not worth it

*2026-01-27*

I bought these locks for my rentals thinking they would be so convenient since my rentals are in a different state. I thought, oh how convenient I can keep track of who opens the lockboxes, etc…  they have been nothing but a headache. Every time I try to login to the app I get an error message. 

Now apparently they’re trying to make me pay for a subscription to use their system 

Battery life is good so far though. 🤷🏻‍♀️

### 1/5 — Vraiment pas top

*2026-01-03, version 3.2.1*

Ne fonctionne pas bien, actuellement impossible de se connecter à l’application, rien ne s’affiche.
Le lien entre la boîte à clé et le bridge saute très régulièrement… hyper pratique quand on est à distance..
Application compliquée, peu fiable.

## Most praised reviews (10 highest-rated)

### 5/5 — Great support, great product

*2026-08-23*

It just works.  Had a little hiccup after not using the device for more than a year.  Angele helped me get things working again in just a couple of minutes - on a Saturday night.  Thanks!

### 5/5 — It’s just amazing

*2026-08-04, version 3.4.1*

It’s just prefect

### 5/5 — igloohome 🙏

*2026-06-27, version 3.3.0*

Il ne manque plus que la synchronisation automatique avec les réservations effectuées par le BOOKING et igloohome serait THE GOAT 💪

### 5/5 — Très bien

*2026-06-12, version 3.3.0*

Cependant les demi-heures en programmation  seraient un petit plus

### 5/5 — Customer service

*2026-05-08, version 3.2.4*

I had an issue changing my PIN code and making changes on my app. The representative (Dave) walked me through every step slowly and took time to tell me how to access things. It took about 30 minutes but he was patient and I got my app and lock back working!!! I’m so thankful!!

### 5/5 — Súper útil

*2026-04-26, version 3.2.3*

Tengo un Airbnb y ha sido súper útil poder generar códigos a distancia. Me ha permitido tener control total de mi propiedad y eso se agradece infinitamente

### 5/5 — Top

*2026-04-20, version 3.2.3*

Top 👌👍, impeccable. Merci

### 5/5 — Exceptional service.

*2026-03-03, version 3.2.2*

I’ve had an excellent experience with Igloohome. Their customer service is truly exceptional every single time I reach out. Support is available 24/7, and I consistently receive responses within minutes — which is incredibly impressive and reassuring.

In a recent incident, my lockbox was accidentally cut by building administration. I contacted their support team expecting to purchase replacement parts, but they went above and beyond by providing me with a brand-new lockbox instead.

That level of service speaks volumes about their commitment to customers. I highly recommend Igloohome to anyone looking for a reliable product backed by outstanding support.

### 5/5 — Quick and easy unlock!

*2026-02-24*

Can’t believe how quick and intuitive the app is! The AlgoPIn is a game changer.

### 5/5 — Satisfied Customer

*2026-02-10, version 3.2.2*

Best lock and easy to use. Customer Support are fast and reliable.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*