# Igoe Mobile — user reviews > 71 indexed App Store user reviews of Igoe Mobile by Igoe Administrative Services, rated 4.60/5 from 2,542 ratings. - Source: https://appshunter.io/ios/app/igoe-mobile/id784842883/reviews - App overview in markdown: https://appshunter.io/ios/app/igoe-mobile/id784842883.md - Rating breakdown: 5★ 2,142 · 4★ 121 · 3★ 57 · 2★ 34 · 1★ 188 ## What do users think of Igoe Mobile? Overall sentiment: negative **Pros** - 🚀 Straightforward to use - 💡 Helpful in-app messaging - 👍 Easy to submit claims and receipts **Cons** - 🐛 Frequent crashes and login issues - 👎 Slow and sluggish performance - 🔒 Overly complex security measures - 💬 Lack of communication and customer support options - 📄 Confusing and outdated UI/UX **Commonly reported bugs** - Unable to add or edit payment methods - Incorrect categorization of claims (medical vs. dependent care) - Receipt scanning functionality not working **Most requested features** - Ability to delete or dismiss in-app notifications - Improved direct deposit validation process - Push notifications for important account updates ## Newest reviews (16 of 71) ### 2/5 — Impossible to add a direct deposit account *2026-08-26, version 26.08.00* It keeps telling me to login and verify the account but there is no verification prompt. Useless ### 2/5 — App consistently crashes *2026-04-02, version 26.02.00* I love being able to file claims and submit receipts using an app. However, I repeatedly tried to do that today and it crashes every time I select the option to take a photo of my receipt. ### 1/5 — App Doesn’t Work *2025-12-25, version 25.11.00* I can use the website but the app doesn’t let me login. It’s so inconvenient to have to find my laptop and login there when everything is moving onto your phone. ### 1/5 — Terrible UX *2025-12-11, version 25.11.00* The login experience alone makes it increasing and difficult to login, and it logs you out so quickly you end up having to login several times to complete the task you are attempting. Everything about this app is unnecessarily difficult, but the primary functions are the worst. Users should be able to add receipts immediately upon making payments even if they are pending. ### 1/5 — Lack of communication *2025-12-05, version 25.11.00* There’s no way to get customer service. You’re pretty much screwed if you have any questions. ### 1/5 — Horrible service *2025-11-22, version 25.11.00* The staff is nasty no help ### 1/5 — pain in the neck to deal with.. never approves legitimate medical expenses. Need to ditch this comp *2025-09-05, version 25.08.00* Trying to get my company to use ANYONE else for Flex ### 1/5 — Terrible *2025-08-18, version 25.08.00* For iOS UI just to put in a code to access, must switch keyboard witch each character. Do more UI testing please. ### 1/5 — . *2025-07-26, version 25.05.00* I hate submitting receipts for approval. Never had to with iFlex. ### 1/5 — Difficult to use *2025-04-30, version 25.02.00* It won’t let me add a direct deposit account. The app keeps sending me in circles. Wasted lots of time trying to figure it out. ### 1/5 — they do everything for trying ineligible your medical bills *2025-02-12, version 24.11.02* They do everything for trying ineligible your medical bills. No matter how many receipts you provide! ### 1/5 — You can’t add a payment after down the app *2025-02-11, version 24.11.02* It’s the worst medical app I’ve ever had the displeasure of using! ### 1/5 — Worst *2025-01-21, version 24.11.02* Not only is IGOE a terrible company, their app is clunky and seems like it’s from the early days of technology. Hard to navigate and get things accomplished. ### 1/5 — Horrible Company *2025-01-17, version 24.11.02* Constantly asking for receipts from one vendor where I get my diabetic supply from. I send the receipt and the emails continually come. Incompetent operations ### 1/5 — Director of HR *2025-01-12, version 24.11.02* The app is barely intuitive and hardly accessible. ### 1/5 — Horrible functionality *2024-12-04, version 24.11.00* Every time I log in it has me re-enter my direct deposit information. It takes multiple verification codes to do anything. I simply don’t have all the time it takes just to see if an expense went through. I wish my company didn’t change to this FSA system! ## Most critical reviews (10 lowest-rated) ### 1/5 — Contact my biller instead of blocking my money *2026-09-03, version 26.08.00* Horrible experience with regards to my card. Can’t even understand the agents. Very thick accents, keep repeating and apologizing. Ugh ### 1/5 — Terrible. *2026-07-09, version 26.05.02* Should not be this hard. ### 1/5 — Can’t even beat inflation *2026-06-10, version 26.05.01* High yield savings is .15% on the cash they force you to hold before investing. ### 1/5 — Hate it this company. *2026-05-22, version 26.05.01* It’s as if the only purpose of this company is to people off. ### 1/5 — Annoying *2026-04-28, version 26.02.01* App sucks for the constant security codes to do anything. Constantly asking for security codes is annoying ### 1/5 — Lack of communication *2026-03-31, version 26.02.00* There’s no way to get customer service. You’re pretty much screwed if you have any questions. One way transaction. Only what you pick goes. I’m a Dr. I know what is covered. ### 1/5 — Not user friendly *2026-01-16, version 25.11.00* Not user friendly wast of time ### 1/5 — Bad *2026-01-10, version 25.11.00* Horrible ### 1/5 — Lack of Customer Communication Options and Poor Functionality *2026-01-06, version 25.11.00* No email feature to submit questions especially if you cannot call during IGOE office hours. Added IGOE benefits card to Apple Pay but cannot process. Payment terminal reads, “Not Authorized” ### 1/5 — “Validation” impossible *2026-01-01, version 25.11.00* So there I am, adding my bank info for direct deposit. Done, and now I need to validate it. I have 5 days. No problem, even with the holidays I should be able to do this in the app… but where is the link? Or the “validation” tab…? Or anything to to with it? Oh… and those holidays that should have been no problem…? Yeah… I wish. ## Most praised reviews (10 highest-rated) ### 5/5 — Too slow *2024-08-20, version 24.08.00* All the functions are useful but the loading time for each content is too long. User experience will be much better if the app becomes faster ### 5/5 — Sushi Roll *2024-01-06, version 23.11.00* This is worst FSA/HSA app company has been pushing to download and use. There are 3 things this app is forcing you to do: 1. Must always turn on your phone location. You change phone setting location on while using the app, it will bug you change back to “Always” and I don’t understand why it always wants to keep tracking your location 2. Must add your personal banking account to your fund in this app. The company would suppose to add fund and contribute your assigned money to it directly, not from your personal bank, I don’t get it 3. Asking you to select healthcare provider and giving an option to find care giver. No thanks I will look into my healthcare provider directly. Why do they want to know so much information about your health? And what type of medicine you want to store in the app cabinet? Other apps I used to have in the past were they only manage your FSA/HSA balance, contribution, and tax information. ### 5/5 — One in-app messaging is obnoxious *2023-07-12, version 23.04.01* I appreciate being able to receive communication in the app, but it is always showing I have a new message, an “opportunity” to find providers in my area. There is no way to delete this message, and it’s a service I’m not interested in using. Please allow me to either unsubscribe from “opportunities” or at least to delete them so I don’t have a constant “1 new message” on my Home Screen. Thanks! ### 5/5 — Zero Support *2022-07-13, version 22.05.00* Zero support for this app. Good luck getting your money. ### 5/5 — straight forward *2020-03-22, version 12.0* It’s easy to navigate and it’s easy to submit claims and receipts once u understand it’s logic. However, I wish it would go berserk with warnings when you are about forget money in last years account. Oh, it IGOE sends an email, bravo! how about push notification? it’s revolutionary new in 2020!!! ### 5/5 — Great tool *2017-03-06, version 5.0* Great tool!! Helps keep track of balance and transactions. ### 5/5 — Works now *2016-12-11, version 5.0* New version is functional. Go for it! ### 3/5 — Account activity page GUI shows all approved when not *2026-01-14, version 25.11.00* App works well otherwise. It’s just harder to see what is approved, in process, or denied. ### 3/5 — Just 1 problem *2025-04-20, version 25.02.00* I really like Igoe my only issue is they stay suspending my card. I upload receipts as soon as I get them & they want a detailed receipt or a super receipt etc. idk bc sometimes it’s needed other times it not. Otherwise great premise just needs better processes. ### 3/5 — I bet the “Rate App” button not working is intencional *2025-03-09, version 25.02.00* This app is so slow, I hate when I have to use it. In addition, it has so many flaws that I don’t feel comfortable having this company managing my HSA. Even something basic like marking notifications as read, does not work! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*