# IGP: Gifts, Flowers & Cakes — user reviews > 171 indexed App Store user reviews of IGP by Intermesh Shopping Network Private Limited, rated 4.80/5 from 3,278 ratings. - Source: https://appshunter.io/ios/app/igp-gifts-flowers-and-cakes/id1470378219/reviews - App overview in markdown: https://appshunter.io/ios/app/igp-gifts-flowers-and-cakes/id1470378219.md - Rating breakdown: 5★ 2,932 · 4★ 210 · 3★ 65 · 2★ 18 · 1★ 53 ## What do users think of IGP? Overall sentiment: negative **Pros** - 🚀 Quick delivery - 👍 Good product quality - 💡 Convenient way to send gifts - 🚀 Prompt services **Cons** - 🐛 Delayed deliveries - 🐛 Poor customer service - 🐛 Order issues and missing items - 🐛 Unreliable and unprofessional - 🐛 Fake coupon codes - 🐛 Unresponsive to complaints **Commonly reported bugs** - Add to cart feature not working - Inconsistent product images and descriptions - Payment issues and double charges **Most requested features** - More gift options for smaller cities - Improve app usability and stability - Better tracking and delivery updates - Streamline checkout process ## Newest reviews (18 of 171) ### 1/5 — Buggy app *2026-06-07, version 4.0* Buggy app. Have saved addresses but keeps asking me to complete address when trying to order 🙄 ### 3/5 — Their costumer service needs improvement *2026-05-19, version 3.29* Their customer service needs little improvement, they helped me after 2-3 days of date of order. Their whatsapp customer care doesn’t respond for few days better send them mail. I wish they improve the customer service because it’s a great app. ### 1/5 — Worst customer service service. *2026-05-17, version 3.29* Ordered a cake. They did not process the order, missed the delivery and when i checked with them after a week they refuse to take any complaint saying it is 48 hours after requested delivery date. Unbelievable. This is for an order they did not wven move to prepare status. And they expect their customer to track if the order is delivered or not and if not tracked, then customer fault ### 1/5 — Worst service *2026-05-15, version 3.29* Ordered Mother's Day gift which promises to deliver next day. Been 5 days and still not delivered. Customer care knows nothing. All are saying next day from last 3 days ### 1/5 — Scam *2026-05-11, version 3.29* They do not reply on WhatsApp, or any other means. No ways to reach out to them if you have some issues with the product ### 1/5 — Very pathetic customer service *2026-05-11, version 3.29* I had placed 2 orders for Mother’s day but mistakenly chose incorrect delivery date. IGP customer service is so pathetic that there is no way to reach out to customer support for help. They do not have any helpline number and the only way we can reach out to them is the WhatsApp chat. After sending multiple chats, their assistant confirmed that my order will be canceled and I will have credits added in my IGP wallet. I accepted the cancellation terms and confirmed it to be canceled. Even after all this my order shows out for delivery and it really makes no sense in receiving the order when the special day has passed. I have sent multiple emails, chats but it is very frustrating to see that they have poor cystomer support. Their app doesn’t even allow to resched the orders. ### 1/5 — Worst SLA *2026-05-10, version 3.29* Never use this app. They are fraud. ### 1/5 — Not trustworthy *2026-03-06, version 3.27* I order 2 bouquet for my anniversary and this guys falls to deliver on my preferred day and no response on WhatsApp there is no option to attach screenshot otherwise, I would also post all the proof that this guys are not trustworthy ### 1/5 — Very disappointing experience with IGP *2026-02-26* I booked a Pinata cake 4–5 days in advance for my child’s birthday, trusting that everything would be delivered properly. While the cake was delivered on the expected date, it was delivered without the hammer, which completely defeats the purpose of a Pinata cake. The delivery person told me he would return with the hammer within 30 minutes, but he never came back. I then contacted customer care multiple times, and each time I was told that the hammer would be arranged in another 30 minutes. I waited for almost 4 hours, but nothing was delivered. Because the birthday party could not be delayed any further, I had no choice but to order another cake from Zomato at the last minute. Shockingly, around 10 PM, instead of resolving the issue, the support team started blaming me, saying that since I had ordered another cake, they would no longer deliver the hammer. This was extremely unprofessional and unfair. After the party was already over, they continued to shift the blame onto me, rather than taking responsibility for their failure to deliver a complete order. This experience caused unnecessary stress and spoiled an important family occasion. Very poor service, false assurances, and zero accountability. I do not recommend IGP, especially for important events like birthdays. **Developer response:** Hi Rajshree, we sincerely apologize for the disappointment caused by your recent experience with us. We have shared an email with the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us. ### 1/5 — Fraud *2026-02-22, version 3.27* Doesn’t matter how the app interface is!! I ordered 2 gifts for 2 different addresses… around $20 and one of them was not delivered on time… I don’t really hope it would be delivered at all. The customer service sucks big time. If you wanna order be ready for bad customer service and with no guarantee of even if the gift would be delivered at all!! The customer service is unprofessional, not empathetic, rude and unresponsive after they feel they have no answers to our legit complaints. I would have rated zero if possible. ### 1/5 — Extremely Disappointing experience- Ruined anniversary surprise *2026-01-01* I had a terrible experience with IGP for an anniversary order. I ordered a cake (which already had "Love You" written on it) and an LED photo frame for same-day delivery. My experience was a series of failures: Delivery Issues: At 12:30 AM (past the delivery deadline), I received a call stating no delivery person was available and it would arrive the next day. Though frustrated, I agreed since it was late. Wrong Product/Message: When the cake finally arrived the next day, it was completely wrong. Instead of an anniversary cake, it had "Happy New Year" written on it. This level of negligence is unacceptable for a special occasion. Defective & Dangerous Electronics: The LED photo frame was poor quality and arrived without an adapter. When I used my own adapter to test it, the unit literally burnt out. Poor Customer Service: When I reached out for a refund, they offered a meager 10% credit. Why would I want a discount for a service I will never use again? They ruined a special day with late delivery, the wrong message, and a hazardous product. I do not recommend IGP if you want your celebrations to go smoothly. **Developer response:** Hi there, We apologize for the inconvenience and disappointment caused by your recent experience. Please share the order ID here and we will do our best to rectify the situation and ensure your satisfaction. Thank you for your patience and understanding. ### 1/5 — Way below the worst app, never trust this people for your special day *2025-12-11* I have preordered and gift online, gave delivery time of between 5-9pm, i have also confirmed by contacting their executive through WhatsApp, i asked for time where it will be approximately delivered? And i got answer stating that i can’t give definit answer but it will be delivered on time, it passed 9.15pm but order wasn’t delivered i have tried to contact them through email through WhatsApp through call but no response from anywhere, after waiting like forever they assigned a person who told me that there was an issue from vendor side about a cake i have ordered, but i didn’t get notified about anything until i contacted them, they literally ruined my special day, never trust this people. **Developer response:** Hi There! We are extremely sorry about the experience you had with us. It was never our intention to disappoint you in any way. Please help us with the order ID number here so that we can check and assist you accordingly. ### 1/5 — Order missed placed *2025-11-13, version 3.22* I order 2 gift sets(DIFFERENT), they delivered same product twice and really poor customer service first agent didnt respond second want understand he was telling me this is the same product you ordered but my simple question was that I got same thing twice instead two product????? Sucks, need to improve you customer service 2000% and for the product and delivery I would give 5 star, but the end ruined my gfs birthday thats why I am giving 1 ### 1/5 — Scam *2025-10-22, version 3.22* Third class delivery service. I have booked Diwali gift for my family but it’s already delayed 2 days and still I didn’t get Diwali gift ### 1/5 — Avoid *2025-10-13, version 3.22* No customer service and product delivered doesn’t resemble the photos of the product. ### 1/5 — A Complete Scam – False Promises, No Delivery, No Refund! *2025-10-05* I usually don’t write reviews, but my experience with the IGP app has been so frustrating that I had to warn others. I placed an order through this app, trusting their delivery date and service promises — but the order never arrived. What’s worse is that even after waiting for days and contacting their support multiple times, there was absolutely no proper response or solution. Their app and website show attractive delivery options, promising “same-day” or “guaranteed delivery,” but in reality, it’s all fake. Once you make the payment, there’s no tracking update, no follow-up, and no accountability. They don’t even bother to inform you that your order won’t be delivered. You just keep waiting, hoping for an update that never comes. IGP completely ruined my experience, wasted my money, and disappointed me deeply. I would strongly advise everyone to stay away from this app. Don’t fall for their fake delivery promises or attractive offers — it’s a scam that only cares about taking your money. I hope this review helps others avoid the same mistake I made. IGP needs to be held accountable for misleading customers and providing such terrible service. **Developer response:** Hi there, We apologize for the inconvenience and disappointment caused by your recent experience. Please share the order ID here and we will do our best to rectify the situation and ensure your satisfaction. Thank you for your patience and understanding. ### 4/5 — Unprofessional and unethical *2025-09-25* Pathetic experience with IGP. I ordered a cake that arrived completely damaged. When I complained, instead of taking responsibility, their so-called “support” dragged the issue for days with no resolution. Finally, they shamelessly offered to refund only 30% of the amount, and that too in the IGP wallet — not even to my original payment method. This is nothing short of a scam. They ruin special occasions, deliver damaged products, and then try to trap you into using their services again by forcing wallet refunds. Completely unprofessional and unethical. Save your money and avoid IGP at all costs. **Developer response:** Hi there, We're sorry to hear about your recent experience and we apologize for any inconvenience caused. We would appreciate the opportunity to make it right. Please share the order details here or at support@igp.com so that we can gather more information and work towards a resolution. We value your feedback and thank you for bringing this to our attention. ### 1/5 — Scam *2025-09-10, version 3.21* Fraud ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad experience *2026-08-26, version 4.6* Worst delivery, worst packaging and worst customer service. If the product is damaged, no matter how many times you will contact you have to state the issue every single time. Even if you are promised for the re delivery of a damage product. They will not do that until and unless you will text them 100 times. I hate it i would always go for fnp over this. ### 1/5 — Disappointed with them. *2026-08-22, version 4.6* Really disappointed with their service. Not trustworthy at all. ### 1/5 — bad service *2026-08-20, version 4.6* Very bad service from customer support ### 1/5 — Please do not order . Adding $1 to single item after adding into cart. Customer Support is horrible. *2026-08-18, version 4.5* I recently ordered Rakhis from IGP. I have been ordering from past 10yrs. I reached out to customer support after 5mins of ordering to cancel my Order and they refused. Also, IGP adds $1 to every single product without informing user . Please be aware, they are scamming consumers . This was last order . NEVER BUYING EVER AGAIN. ### 1/5 — Pathetic Service *2026-08-16, version 4.5* Don’t trust them they are team of Fraudsters they take payments showing many things on their website, but don’t deliver on time at all, I placed an order for my friend’ birthday, a day in advance and but their customer support not only lies but also shows wrong real time data on line, I have reported them to National Cyber Crime, India 🇮🇳 ### 1/5 — IGP — WORST & MOST UNPROFESSIONAL EXPERIENCE EVER😡😡😡😡 *2026-08-11, version 4.2* IGP — WORST & MOST UNPROFESSIONAL EXPERIENCE EVER I am extremely disappointed and frustrated with IGP and the way they have handled my order. I placed a Rakhi order well in advance from the UK to India for my brother. I specifically selected his birthday as the delivery date because I wanted the gift to arrive on that special day and make him happy. My brother even stayed at home the entire day, waiting for the delivery. Instead, at the end of the day, he received a message/call saying that the order could not be delivered due to some issue. Now it has been a week, and every single morning I have had to waste my time having pointless conversations with their customer support team. The same copy-paste responses are given repeatedly, but nobody actually resolves the problem. After all this frustration, today they finally agreed to provide me a refund — but only in their IGP wallet. This means that even if I no longer want to use their service after this terrible experience, I would apparently be forced to keep my money within their platform. Still, because my brother’s happiness matters more to me than anything else, I thought, fine, I’ll reorder the gift anyway. I was willing to give them another chance just for him. But after about an hour, they came back with another excuse. They told me that they had checked with their team and that they could no longer even provide the wallet refund. Instead, they would “try to deliver the order within 24–48 hours.” At this point, I genuinely don’t know what to say. One week. Multiple conversations. No proper resolution. No accountability. Just the same copy-paste replies every day. What makes the situation even worse is the lack of proper customer service. There is no accessible phone number for customers calling from abroad. My brother even tried calling from India, and the number was disconnected. This is not how a professional company should treat customers, especially when people are ordering gifts for important occasions and trusting you with something meaningful. I ordered this Rakhi with love and planned it around my brother’s birthday because I wanted to make him feel special. Instead, this company has turned what should have been a happy occasion into a week of frustration, stress, wasted time and disappointment. I have completely lost my trust in IGP. I will be sharing my experience across review platforms and social media so that other customers can make an informed decision before placing an order. Customers deserve transparency, proper communication, accountability and actual solutions — not endless copy-paste responses and excuses. IGP needs to seriously improve its customer service and delivery operations. This experience has been absolutely unacceptable and, in my opinion, one of the worst online gifting experiences I have ever had. DO NOT TAKE YOUR CUSTOMERS’ TRUST FOR GRANTED.😡😡😡😡 ### 1/5 — Fraudulent app, pathetic support - Do NOT use this app! *2026-08-11* I feel completely cheated by IGP. I ordered a cake for a special occasion on August 7 at 4:43 PM. The app showed a rider was assigned and estimated 1 hour and 5 minutes for delivery. Fast forward five hours later, the cake never arrived, and the app was miraculously still stuck on "1 hour 5 mins." The worst part is the app design itself—there is no cancellation button. Once they take your money, you are completely trapped. I reached out to their WhatsApp support and got zero response. I’ve sent emails that have been ignored for over 24 hours. They completely ruined a special day, kept my money, and now refuse to process a refund or even acknowledge the issue. This was my first and absolutely last time using IGP. Zero accountability, zero customer care. Save your money and order from somewhere else! **Developer response:** Hi there, We sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest. ### 1/5 — Horrible *2026-08-05* This has been one of the worst online shopping experiences I have ever had. I ordered a birthday cake well in advance on 3 August for delivery on 5 August between 1:00 PM and 5:00 PM. I trusted IGP because birthdays are time-sensitive occasions, and I expected them to deliver as promised. Instead, I spent hours waiting for the cake, checking for updates, and hoping it would arrive. It never did. A birthday comes only once a year. A cake is not just another product—it is the center of the celebration. Because of IGP’s failure to deliver on time, my birthday celebration was completely spoiled. My family and I kept waiting instead of celebrating, and what should have been a happy day turned into hours of disappointment, frustration, and stress. The most upsetting part was the lack of communication. If you know you cannot deliver within the promised time slot, the least you can do is inform your customer. Leaving someone waiting on their birthday without any proper update is extremely unprofessional and disrespectful. IGP accepted my payment, promised a delivery window, and failed to fulfill that promise. When customers pay for a scheduled birthday delivery, they are paying not only for the cake but also for reliability. Missing the delivery window defeats the entire purpose of ordering a birthday cake in advance. I am deeply disappointed with the service and would not recommend IGP for any important occasion. If you value your special moments and want a company you can rely on, I would strongly advise looking else **Developer response:** Hi there, We sincerely apologize for the inconvenience and disappointment caused by your recent experience. It was never our intention to disappoint you in any way. Please share your order details here or write to us at support@igp.com, and we will investigate the issue and assist you further at the earliest. ### 1/5 — Order not delivered and no refund *2026-06-24, version 4.1* Placed a Father’s Day gift for delivery on June 21st. The order was never delivered and after complaining they offered to give a IGP wallet credit. I wanted the refund to my original payment method which is my bank account. They didn’t respond back to my request and basically stole my money. I will not recommend shopping with them. ### 1/5 — SCAMmm *2026-06-19, version 4.1* I am from canada and I ordered a gift for my sisters birthday. They did not deliver it and on top of that customer seevice is sooo bad bad they take all the information from you only to say it was delivered (it was not) worst app ever do no fall for this. ## Most praised reviews (10 highest-rated) ### 5/5 — IGP is amazing *2026-08-22, version 4.6* You guys always bring long distance relationships closer! Thank you ### 5/5 — Reliable, thoughtful and perfectly delivered *2026-05-08, version 3.29* Even though I stay abroad and the delivery was in India, the entire experience felt incredibly smooth and personal. The team kept me updated at every stage — from order confirmation to preparation and final delivery — which honestly made me feel so reassured despite the distance. The cake arrived fresh, beautifully made, and exactly as promised. What stood out the most was the care and professionalism in handling an international order. It’s not easy coordinating across countries and time zones, but they managed it flawlessly. Highly recommend them if you’re trying to surprise loved ones back home while living abroad. They truly make long-distance celebrations feel special. ### 5/5 — Scam *2025-08-10, version 3.20* Worst app they charged me twice for the same order and when i sent them e mail they never replied back. Its a scam ### 5/5 — Exceptional service!! *2025-08-07, version 3.20* My order was supposed to be delivered on Friday but it was delivered on Wednesday. Very fast service and quality of product is excellent. ### 5/5 — Rakhi hampers *2025-08-01, version 3.20* Very fast delivery ### 5/5 — Rakhi *2025-07-31, version 3.20* Thanks igp for such a wonderful service I send rakhi and birthday cakes,flowers to india since last 6 years from UK🇬🇧 for my family and friends I really appreciate it because of this services we are connecting with each others on our special days ### 5/5 — Rakhi hamper *2025-07-17, version 3.19* I have used igp multiple times to send rakhi and it always turned out good and my cousins always loves it. The only thing i do not like is the igp team as my cousins to come to city or near by area instead of dropping the parcel to their place as I pay to get drop off service ### 5/5 — Amazing!! *2025-03-28, version 3.17* This app is absolutely a blessing!! Thankyou for your perfect services. ### 5/5 — Awesome experience *2024-12-23, version 3.14* I can’t tell you that how much I love this app. I always miss that how I used to buy a cake and everything when I was there in India with my loved ones but with your app it makes me so easy to send a cake. Thank you so much. Keep going I’m your permanent customer. ### 5/5 — The products are just amazing *2024-11-09* I cannot begin to express how lovely the cake and the flowers were. Thank you so much so much for IGP for this lovely service and the uniqueness that you are maintaining and have developed and have started over everyone else we feel that we are ordering or having cake from a place which is not in India because we have not seen these kind of services ever from anywhere else online in India thank you so much. I am extremely happy and thank you so much for being there **Developer response:** Hi, we really appreciate you taking the time to leave us a review, Shilpa. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*