# iGV — user reviews > 101 indexed App Store user reviews of iGV by Golden Village Multiplex Pte Ltd, rated 1.80/5 from 6 ratings. - Source: https://appshunter.io/ios/app/igv/id293615901/reviews - App overview in markdown: https://appshunter.io/ios/app/igv/id293615901.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 4 ## Newest reviews (17 of 101) ### 1/5 — Cannot view movie Timings *2024-11-04, version 6.5.2* After selecting a movie, I cannot see any of the movie Timngs or sometimes takes minutes to load. This is after the last update ### 2/5 — Useless app *2024-08-18, version 6.5.1* This app is incredibly useless—it's so laggy that it causes serious booking issues and wastes my money. Please do something to fix it. Thanks! ### 1/5 — App keeps logging out *2024-06-29, version 6.4.9* Why does your app keep logging out?! And then I have to search for my booking every time I login and add it back!! And maybe keep up with other apps in terms of biometric login?! ### 1/5 — Horrible. *2024-06-12, version 6.4.9* Cannot use apple ID to log in, cannot pay with credit card (keeps closing the payment window). Full of bugs. Stay away. ### 1/5 — Pls kindly do something with your App *2024-06-02, version 6.4.9* Cant use applepay and took forever to load using credit card at payment page. In the end had to rush down and left with undesired seats ### 1/5 — App is slow and inconsistent *2024-04-20, version 6.4.9* Have always struggled with this app from day one. Apple Pay doesn’t work. Log in is clunky and terrible experience. And even on the initial boot of the app at the start screen struggles to load. ### 1/5 — Login with Facebook crash on all my devices *2024-04-07, version 6.4.9* I used this for 6 years and last year it never lets me login with Facebook any more . It keeps crashing . Do something. People complaining about the app already. And most I see are all loyal customers complains . ### 1/5 — so terrible *2024-03-15, version 6.4.9* In 2024 you’d expect a big cinema company’s online products to be a lot better than what it is currently offering. Why am I paying $2 convenience fee even though I wasted 15 min waiting for the app AND site to load. Please take a portion of your profits and hire better developers. ### 1/5 — Design stuck at iPhone 4 era *2024-01-22, version 6.4.9* For the largest local cinema chain, the app design is an absolute embarrassment. It looked like they contracted the lowest priced app dev shop over 10 years ago and kept them on retainer to do the bare minimum maintenance over the years. Not sure why customers need to pay $2 convenience fee per booking but have to endure this hideous user interface both on the app and their website. ### 1/5 — Charging consumer more indirectly *2023-09-01, version 6.4.8* Every transaction charges $2 of convenience fees which i accepted to pay. I bought 5 e movie ticket from Klook but it only allow me to use 4 in one transactions. In the end I have to pay in 2 transactions of $4 in total. Feel cheated. They need to improve the app. ### 2/5 — Cannot pay via Apple Pay or One-click *2023-08-27, version 6.4.8* The app declined my ApplePay every single time 😠 so I set up one-click with credit card. Next time I still hv to input every card detail to purchase tickets when I didn’t hv my physical card with me, thinking it has already been set up. Unable to add e-ticket to my apple wallet after purchase directly when prompted also. Hv to go to my history page to add to wallet. Very frustrating. ### 1/5 — Cant order food *2023-06-25, version 6.4.7* Stressful! Watching a movie should be relaxing but how if you couldnt even order food? Errors at each step of the way I cant. ### 1/5 — So frustrating *2023-06-17, version 6.4.5* Why the most leading cinema company in sg has the worst security password login app is beyond me ? Can't even login with Facebook, can't have a proper fast clean password login process without being going few loops few times before the app actually let you login successfully ### 2/5 — Payment area unable to complete *2023-05-13, version 6.4.2* I just filled in my credit card details on the Guardian of Galaxy and filled my cc details but unable to proceed to complete. What’s happening to this app?😰 ### 1/5 — Worst IU UX Experience Right to Payment *2023-05-06, version 6.4.2* Most frustrating is after seat selection, no where to click next after filling in payment details, when port to OTP page, the screen distorts in size and I cannot move anywhere to input OTP. Gave up purchase in the end. ### 1/5 — Worst app ever *2023-05-04, version 6.4.2* I am a technical person and I can say that this is most unfriendly and buggy app I have ever used. I next button disappears on the payment page and reset password does not work. GV did not even bother to make good of the bugs that have be reported again and again and there is no update for 10 months now - in May 2023. GV: do you even care??? ### 1/5 — App not working *2023-04-28, version 6.4.2* Button missing after filling in credit card information. App is not working. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad UI with payment issues *2026-05-01, version 6.5.2* After selecting movies, seats and you want to make the payment it keeps failing not allowing to move to the next screen post adding credit card details. This is even so trying different cards. At this, they should just have an option for Apple Pay. If there is an option for Apple Pay, definitely do not see it. ### 1/5 — Really bad!! Don’t bother downloading 🤡🤦‍♂️ *2025-12-31, version 6.5.2* You’re logged in, authenticated, on your personal device.. but this cretinous app won’t even let you check the tickets you purchased without first entering your phone number and credit card number all over again, even though that information is held in your profile already 🤡 ### 1/5 — Worst app ever！ *2025-08-26, version 6.5.2* Please update your app! Want to buy ticket online end up failed to payment, not only one time, multiple times! ### 1/5 — Terrible *2025-07-13, version 6.5.2* Terrible system. Cant login and cannot retrieve forgotten password. Cant reregister as well since number is stuck in the system. Gave up and deleted it. ### 1/5 — Not working *2025-07-06, version 6.5.2* Always says error at payment stage regardless of payment options. If you want to keep the business alive, you have to fix your systems. ### 1/5 — Abysmally Disappointing *2025-07-05, version 6.5.2* How is it that a theatre chain that has a virtual monopoly in Singapore, that makes money handover face, that sells the most expensive theatre food, and continuously raises ticket prices, not even have a very basic, a very simple working app that can book tickets without crashing eight times??? is there no shame? Is there an end to the greed? Monopoly can only breed mediocrity. ### 1/5 — The apps is so terrible *2025-05-20, version 6.5.2* Why is terrible because this apps can’t update still using system need to login old password users phone number i keep trying login old account form my phone number or i click forget password still It doesn't work. Please solve this issue can anot i want create new password please pls respond my problem and your email team are so bad and useless too not ones respond to me back email ### 1/5 — Cannot login *2025-05-16, version 6.5.2* cannot login even when you key the password provided to your mail ### 1/5 — Useless app *2025-01-30, version 6.5.2* If zero star can be given, I will gladly do that. Can’t even get tickets. Unable to recognise Apple Pay and google pay and tickets get locked instead of releasing back to system for selection. ### 1/5 — Let’s be real this app looks like it was designed in 2018 *2024-12-04, version 6.5.2* It’s 2024 and this app has the UI of a 2018 app. I recently watched a movie in the US and their app is notches better than this. It’s almost unusable. If you are ordering tickets online you better fall back to your email confirmations. Please refresh your app. ## Most praised reviews (10 highest-rated) ### 5/5 — amazin *2008-12-18, version 0* really good but it is nearly the same as the imovies app but better and in singapore....... this owns ### 4/5 — Pricing *2025-03-25, version 6.5.2* Most of the seat are empty. Make it cheaper and let more people come see movies. Will be more fun. ### 4/5 — Let me continue my I completed purchase when restart *2023-07-21, version 6.4.8* Stuck when choosing paid by paylah. Restart the app and have to go through the purchasing progress from first step instead of continue from making payment. I don't think this function is impossible to make it cos I can do it when using other movie booking app ### 4/5 — Change/cancel bookings *2009-02-24, version 0* It'd be great if it had the ability to do the above. Otherwise, it's a great app; responsive & very convenient! Thanks GV! ### 4/5 — Great EFFORT *2008-12-30, version 0* Thanks GV for the the great app really wonderful to know showtimes and movie info at the fingertips. Improvements can always be made to make the app simpler, especially the home screen. Movie trailers on the fly was a wonderful idea. ### 3/5 — Laggy and slow *2024-04-23, version 6.4.9* Pls work on your app. It’s so slow, and can’t return to previous menu. At times even payment is an issue. ### 3/5 — Terrible experience *2021-12-23, version 6.4.1* Dear GV, I have been a GV member for past 4 years. I always had pleasant experience using click to pay or visa checkout feature, finding optimal price for the tickets, show times by cinema. Recently your app started showing movie ad for 10s every time user navigates to homepage. This is really frustrating because it doesn’t allow user to look for movies until the ad is complete. Another observation related to a movie for which theatres are not allocated user has to click on the movie name to realise that no shows are available for the movie. This often puts me off. Overall great effort is being put up on this app. Thanks to the dev team behind the experience. ### 3/5 — Needs regular updates *2021-12-12, version 6.4.1* I’ve been using this app for some time and this app is fine. However, the issue with this app is that this app takes a long time to load whenever I click on something in the app. From what I noticed, the last update this app had was 2 years ago!! That's a very long time. So my advice is, the developer of this app should update it regularly to fix the needs of its users. For example, maybe they can update it every once per month. I really do hope that Golden Village can do something about it to fix this issue. It will really help users like me and others a lot. Thank you very much.🤗 ### 3/5 — Date picker not showing on iOS while register *2020-10-10, version 6.4.1* Can fix for date picker not showing on iOS, even I manually key in still prompt out dialog Date of birth is required, thanks. ### 3/5 — Always logged me out *2020-03-01, version 6.4.1* Usually i will automatically logged in into the app, but after updating i always have to log in my account --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-02.*