# IHG One Rewards: Book Hotels — user reviews > 1,176 indexed App Store user reviews of IHG One Rewards by InterContinental Hotels Group, rated 4.90/5 from 800,836 ratings. - Source: https://appshunter.io/ios/app/ihg-one-rewards-book-hotels/id368217298/reviews - App overview in markdown: https://appshunter.io/ios/app/ihg-one-rewards-book-hotels/id368217298.md - Rating breakdown: 5★ 736,745 · 4★ 51,794 · 3★ 7,295 · 2★ 1,408 · 1★ 3,594 ## What do users think of IHG One Rewards? Overall sentiment: neutral **Pros** - 👍 Great location - 👍 Easy reservations - 👍 Excellent service - 👍 Good app functionality - 👍 Convenient for frequent travelers - 👍 Seamless booking process - 👍 Useful for tracking points and stays **Cons** - 🐛 Login issues - 🐛 Inconsistent app functionality - 🐛 Difficulty modifying or canceling reservations - 🐛 Inaccurate point tracking - 🐛 Lack of customer support - 🐛 Misleading information about hotel amenities - 🐛 Unreliable app performance after updates **Commonly reported bugs** - App crashes when trying to search for hotels - Unable to log in or access account information - Reservation details not syncing correctly - Inconsistent behavior when modifying bookings **Most requested features** - Ability to view room prices over a range of dates - Option to use points and cash for bookings - Better integration with Apple Wallet - More customization options for user preferences - Improved navigation and user interface ## Newest reviews (13 of 1,176) ### 3/5 — App Rvw *2026-08-31, version 5.106.0* Make the hold on to your selections regarding Included Taxes and Discounts, so we do not have to enter during each search. ### 2/5 — IHG holiday inn FLL airport *2026-08-26, version 5.105.0* We were 3 couples who spent last night August 24, at the holiday inn FLL airport. I cannot say how disappointed we were. First of all it’s not close to the airport and we couldn’t use the shuttle since our flight was early and we had to leave at 5:30 am and shuttle starts at 6 no accommodation could be made for us. 2. Our rooms had free breakfast included but that didn’t start until 7am. No grab and go, no coffee in the lobby. Not very hospitable. 3. Hotel smelled like mildew on the third floor. Again not acceptable but too late to change 4. The floor/carpet on the room was wet and cold. 5. More towels should e left in the rooms and washcloths should also be placed in shower rooms. All in all our stay were not comfortable and I would not ever recommend this hotel to anyone else who is looking for an overnight in FLL. Restaurant choices were poor and low class. Music in lobby was too loud. Softer music is a better choice My advice find something else. ### 5/5 — Professor *2026-08-24, version 5.105.0* Simple & great over all ### 5/5 — Stress Free Reservation *2026-08-23, version 5.105.0* Just booked my first trip to India with my IHG points and can not believe how easy and convenient it was to book my hotel. Thank you IHG. ### 3/5 — Unable to add reservation *2026-08-22, version 5.105.0* Always is unable to add any reservation to your account, and also if you try to add the reservation to the wallet. Too many glitches. ### 5/5 — Nowhere else *2026-08-19, version 5.104.1* I travel often & always choose Holiday Inn. The staff/associates are always pleasant & eager to assist with anything I need. I decided long ago that I just wouldn’t satay anywhere else. ### 5/5 — Best place to be in peace *2026-08-19, version 5.104.1* It is true always to enjoy your facilities and it’s location ### 5/5 — Stay *2026-08-18, version 5.104.1* Maria and Star was AMAZING!! I literally came in on a day after a long work ready to relax and that helped me book my stay. Phenomenal staff @ Indigo Hotel! Thank you Maher is the BEST!!! ### 5/5 — Great app *2026-08-18, version 5.104.1* App is terrific when booking again at the same hotel ### 3/5 — Point and cash *2026-08-18* The app didn’t tell me that points and cash facility is not available for this booking ### 5/5 — Multiple Stays *2026-08-18, version 5.104.1* IHG and its brand of hotels consistently provide great service and the staff only builds on the company’s reputation. My first choice if available. ### 5/5 — 我喜欢的酒店 *2026-08-16, version 5.104.1* 很好的快捷酒店 ### 5/5 — Great hospitality *2026-08-15, version 5.104.1* Always a great experience with IHG ## Most critical reviews (10 lowest-rated) ### 1/5 — Point Thieves *2026-08-28, version 5.106.0* I used to really enjoy IHG stays until they took my points from me when I had a period of time I couldn’t travel. Especially galling since I had purchased some of those points. Don’t plan to ever stay with IHG again until they change their perverse practice. ### 1/5 — Rude Booking Agent *2026-08-26, version 5.105.0* Booking agent is incompetent, be aware of not disclose cancellation fees before you give any card information. Previously spoke with an agent who was very rude and unprofessional with clear anger issues, slamming the phone. Agent booked me on two incorrect places, then cancelled, which I don’t understand as I was o my trying to add one more night to my existing reservation (where I got charge for the agents mistake) still waiting for my refund. Agent never mentioned anything about cancellation fees, I had to find out after charges went through my bank account. After trying to resolve this matter, no one was able to help me with the agent’s name for this review. ### 1/5 — Login error *2026-08-26, version 5.105.0* Already tried to reset my password 7 times. Contacted the customer service and they sent me the same link I was resetting my password. I might not be able to secure the rate I am seeing right now because their system is terrible ### 1/5 — I don’t care for it *2026-08-24, version 5.105.0* It should be a lot easier to use than it is ### 1/5 — Correct website *2026-08-23, version 5.105.0* Website states pet friendly, accepts dogs and cats. Booked a room, got here and they do not allow cats. ### 1/5 — Prices change without notice *2026-08-20, version 5.104.1* Very disappointed looked at hotels & narrowed down to two, when actually booking 7 hours later same day the prices trebbled !! Used my member chat & was told down to dynamic pricing without notice ! Messed up all plans. ### 1/5 — Lost my pillow *2026-08-19, version 5.104.1* I'm slightly more than slightly annoyed because I know I left my pillow in the room we stayed in. We called immediately after checking out to report it and were told someone would call us back. Several days later, we still hadn't received a response, so I called again. Unfortunately, I received the same level of service. No one took my details, and when I asked them to confirm the room number, it turned out they had not previously recorded on their system. I'm still waiting for a reply, and not being hopeful because I think I know it’s been thrown out. I can't help feeling as though I'm being fobbed off by people who are neither responsible for nor accountable for dealing with my issue. There appears to be no proper process in place. I wasn't given a reference number, no record seems to have been made of my original call, as none of my details were taken. At this point, I suspect my pillow has probably been discarded with the rubbish. That is simply not good enough. I know it was left in the room, and I reported it immediately after our departure. The fact that they can only tell me that nothing was handed in, without any meaningful investigation or follow-up, is extremely disappointing. I appreciate that, in the grand scheme of things, this may seem like a small issue. However, small things matter. Good customer service is often judged by how organisations deal with minor problems, and in this case I feel let down by the lack of ownership, communication and any clear process for handling a straightforward lost property enquiry. The item itself may not be of significant value, but it is a personal possession, which is why I reported it immediately and why I am disappointed by the way the matter has been handled. I would have expected a much more professional response and a genuine effort to investigate what happened. Moan over and score shared. ### 1/5 — No support *2026-08-09, version 5.104.1* There is zero support from the app or the hotels only automatic messages saying there too busy to reply back ### 1/5 — Don't bother completing stay details and notes *2026-08-06, version 5.104.0* The app makes you think they are very Customer Service thinking and wanting to help you have a good stayvby giving them information ahead of time. The information you provide in the app for the hotel is ignorrd. don't waste your time putting info in. My wife is all allergic to feathers so we put in the request to have only foam pillows no feather pillows when we got to the hotel the front desk person had not seen the request. But called someone in housekeeping and we were told that it was feather free, no pillows were feathers We went to the room. there were four pillows with feathers in them and 4 with foam ( 2 beds - 4 pillows each bed. We went to front desk and apparently they don't know that down is another name for feathers. Then were were told they had no foam pillows available? So paid for a room with only 1/2 the pillows we should have had. Also, in the request details I marked the spot that said request a 2 PM check up. I never heard back on whether or not we got it. so the morning to check out, went to the front desk and checked that I had a 2 PM checkout and said is that correct and they said no sir but we can give you until 1230. I said, but if you look at the request form on the app it's asked for 2 PM. She said we do not look at those things you need to come and ask us and there are not any rooms available to be able to give you a 2:00 PM. So entering anything in the app is useless. you can go and ask for a late check out in the morning at any hotel - why is this on the app? It makes no difference. So Why would they make me waste my time clicking a box on the app and putting in about wanting a late checkout and putting in about needing no feather pillows if they weren't even going to look look at it. The need to just remove those options from the app. ### 1/5 — I just want to check out fast *2026-07-30, version 5.103.0* I only downloaded this app because the hotel required it for check-out. Instead of simply checking out, I had to download the app, create an account, and provide my personal information. After going through all of that, the app displayed an error message saying it couldn’t check me out and instructed me to visit the front desk. The problem was that I had already left the hotel, and when I left, there was no one at the front desk to help. What should have been a quick, simple check-out turned into a frustrating waste of time and an unnecessary collection of my personal information. If the app isn’t reliable enough to perform such a basic function, guests shouldn’t be required to use it. I have no intention of keeping this app. I’ll be deleting it immediately, and every promotional or marketing email I receive from this company will be marked as spam. Overall, this was a terrible experience from start to finish. ## Most praised reviews (10 highest-rated) ### 5/5 — Great options *2026-08-31, version 5.106.0* Always good prices, sometimes better’s than others apps ### 5/5 — IHG great stays *2026-08-31, version 5.106.0* Great places to stay. The IHG hotels always provide everything needed for a great stay. ### 5/5 — App *2026-08-30, version 5.106.0* Easy app to use you can see the area of where the hotels are helps you plan your trips very well. Thank you for having an easy to use app ### 5/5 — Review *2026-08-30, version 5.106.0* Staybridge NEVER disappoints we love Staybridge the BEST!! Mrs. K Gates👩🏽‍⚕️ ### 5/5 — Easy to use *2026-08-30, version 5.106.0* IHG member booking site is quick and easy to use! ### 5/5 — iHG is awesome *2026-08-28, version 5.106.0* Good quality, great prices , comfortable hotels , clean rooms, I get points and free nights. What more can I ask for? ### 5/5 — Excellent app *2026-08-28, version 5.106.0* Excellent app and service ### 5/5 — Stays *2026-08-27, version 5.106.0* I love to read the reviews before chocking where to stay. ### 5/5 — GM *2026-08-25, version 5.105.0* Excellent ### 5/5 — Just Booked About 60th Night at HI Express Vermilion OH *2026-08-25, version 5.105.0* This hotel is located at almost the precise half way mark of a toad trip which I need to make frequently. I know it well and am very confident that I'll have another very enjoyable stay. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*