# iHome Clean — user reviews > 136 indexed App Store user reviews of iHome Clean by Silver Point Innovations LLC, rated 3.02/5 from 432 ratings. - Source: https://appshunter.io/ios/app/ihome-clean/id1527684704/reviews - App overview in markdown: https://appshunter.io/ios/app/ihome-clean/id1527684704.md - Rating breakdown: 5★ 163 · 4★ 37 · 3★ 33 · 2★ 44 · 1★ 155 ## What do users think of iHome Clean? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 User-friendly app - 🚀 Straightforward setup - 👍 Helpful for cleaning - 🚀 Convenient control of vacuum **Cons** - 🐛 Buggy app updates - 🐛 Unreliable mapping and navigation - 🐛 Frequent disconnections - 🐛 Slow and unresponsive app - 🐛 Inconsistent feature functionality **Commonly reported bugs** - Map resets and boundaries disappear after updates - Inability to create custom cleaning areas - Vacuum ignores set schedules and cleaning zones - App freezes and crashes frequently - Connectivity issues between app and vacuum **Most requested features** - Ability to save and load custom maps - More granular control over cleaning zones and schedules - Integration with smart home platforms like Alexa - Night mode for reduced light disturbance - Improved mopping functionality ## Newest reviews (20 of 136) ### 2/5 — Thumbs down *2026-02-18, version 4.1.5* I dislike this app a lot just got my robovac and it took me forever to get it to connect and nothing saves in the schedules ### 3/5 — App has some major glitches *2026-02-16, version 4.1.5* Device and app are both generally reliable. After sometime away from home, I discovered that the vacuum no longer appeared in the app and I was unable to add it back. Furthermore the support page in the app is blank. For a while, I felt very upset. I came to the App Store to leave a scathing review and that’s where I found a link to app support. Once I filled out the request for support and texted them, they came back to me right away and was able to get it working again after the first troubleshooting step which was simply to uninstall and reinstall the app from the App Store ### 4/5 — PLEASE ADD THIS *2025-12-05, version 4.1.5* I wish I could set the suction power for the schedule instead of it always defaulting to standard. ### 4/5 — App works better *2025-11-24, version 4.1.5* The new update significantly improved things and everything works like it should. ### 4/5 — Easy to Use but Buggy *2025-10-19, version 4.1.5* The overall app is great. It works well with the robot and allows for a much easier time cleaning. You should definitely have the app paired with the cleaning bot. However, there are some issues that occur frequently when I use the app. My map resets completely at times, disconnects the bot, and has never made any regions besides one time before the map reset again. The biggest issue is the map resetting. The map auto resets if the bot loses its position, you reconnect the bot, or you move the bot somewhere far away from the recorded map. But those conditions don’t even have to be met for the bot to just reset my map for no reason. It was cleaning at one point, gets stuck, so free it from where it was stuck, move it maybe 3 inches away from the place it got stuck at, and resume the cleaning. And then the map reset. This was at a point where literally every spot in my house was mapped out, so it shouldn’t have been lost at all. Good app, but it bugs out pretty often for me. ### 2/5 — Okay *2025-09-26, version 4.1.5* The app and the robot stop working frequently and it’s a pain to get them up and running again. ### 3/5 — Good but some glitches *2025-05-28, version 4.1.5* When I first got my vacuum the app worked well. In the last year the app now has a few issues. The map acts weird and will not load correctly. This makes it difficult to make boundaries. If this was fixed app could have 5 stars ### 4/5 — Great but needs adjusting *2025-04-21, version 4.1.5* Everything‘s good I love the I love that it’s live with the vacuum. I love that it’s that it’s on time. It’s please update word because every time I want to adjust the suction is vacuuming. I usually get it on edge cleaning and I don’t want it on edge cleaning and then I have to redo all the all the cleaning so and plus can you please update the app for where it’s more live and it’s faster because it’s so slow to load and can you make it more live or more live ### 1/5 — Trash literally *2025-04-04, version 4.1.5* Vac firmware doesn’t recognize vac is fully charged and won’t update ### 1/5 — Always broken *2025-04-02, version 4.1.5* Ever since this one update it’s like they have been slowly and intentionally taking away the functionality of my product. Now I can’t even login. The vacuum mechanically is fine it runs. I think they’re breaking it with there software on purpose. ### 2/5 — App isnt great. Kinda awful *2025-03-30, version 4.1.5* Vacuum is ok. The app at times becomes unusable. Like it’s freezing up and can’t close it and come back to it to fix. You reopen it and still is freezing up. Takes forever to go between pages etc ### 1/5 — Horrible app *2025-03-21, version 4.1.5* Please fix the app. Simply will not connect. Even small things like attempting to go to settings will route you to the wrong location ### 1/5 — Password creation *2025-03-02, version 4.1.5* Can’t get passed trying to create password. The create button or continue button disappears when I type in my password. Can’t use the app if I can’t create a password to do so ### 1/5 — Device removes itself *2025-03-02, version 4.1.5* I’ve had to add my vacuum to the app 7 times now. I set it up, it runs for 2 days, it gets stuck somewhere - and in the morning it’s gone from my list of devices. It takes about 20-45m to setup depending how much zoning/scheduling I build in, so if I don’t have time it just sits there. I can’t even find posts online from others with the same issue. ### 1/5 — Two years in it has never worked right *2025-02-27, version 4.1.5* I have the ihome Luna and can honestly say this is the worst $299 I have ever spent. I realize this review was supposed to be about the app, well the app is a good indicator of how horrible their product is . The app is just as clunky and hard to operate as the unit The unit will never charge correctly. You have to hold it down with a brick, unless the sensors are perfectly aligned and most of the time it stopped charging. Yes I’ve called customer service I gave up on them a year ago I will never buy another iHome product ### 1/5 — Robot works software doesn’t. *2025-02-11, version 4.1.5* Robot cleans good but it doesn’t self empty for some reason anymore. Only a few months old. It self emptied the first few times and then suddenly said there was no dust bag installed. There is though and it has debris in it, so I don’t know what happened there. Upgraded to iPhone 16 and the app is just a blank grey screen. It doesn’t show anything any more. It was a gift so I’m glad I didn’t pay for this junk. ### 1/5 — App could be better *2025-01-06, version 4.1.5* The vacuum cleaner is nice but the app is lack luster. I’ve been attempting to update the do not disturb time from 10 pm to 8 am for over an hour. App is too stupid to accept the time I am entering. ### 4/5 — i home V9 *2025-01-03, version 4.1.5* It’s great is just that when it goes back to Chartr is a little bit complicated. I think it get confused? Well is my first day with it ### 2/5 — Can’t upgrade *2025-01-02, version 4.1.5* I just set up my vacuum and it requires a firmware upgrade, however, despite being fully charged, it still prompts me to charge the device before it will update. I beg that this is fixed soon ### 1/5 — Terrible App *2024-12-31* Has all the basics but every month or so, the map gets overplayed with another map, but at a 45° angle. So there are two of the same maps pasted on top of each other, one being on a slant. This causes the robot to be completely lost and it’s frustrating mapping out the house every month ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-03-28, version 4.1.5* My vacuum won’t even show up $150 down the drain. ### 1/5 — Do not buy anything from this company do not waste your money do not waste your time this is a scam *2025-11-09, version 4.1.5* Broken products getting shipped out to customers no Customer Service to help I wish no one the stress I went through $200 down the drain never again ### 1/5 — This App is Trash *2025-10-26, version 4.1.5* I’ve had this vacuum for over five years, and the app has always been garbage and continues to be garbage. The newest feature to be released in a “bug fix update” allows me to never run my vacuum in my house because the map always fails to load. Other notable features when I do manage to get it to load, is the vacuum does not respect the regions I’ve built and scheduled the clean, and will instead clean whatever room it feels like. The vacuum itself is good, but it needs the app and its absolutely useless Stay away from this product, you will only receive disappointment. ### 1/5 — The App is Terrible *2025-10-06, version 4.1.5* The app is so terrible it should not even be a feature. My robot use to be controlled using the app. Then the app did an update and now my robot doesn’t even follow the commands from the mapping I created using the app. I can’t see the maps I created anymore. Not worth downloading ### 1/5 — New update is terrible *2025-09-27, version 4.1.5* My main issue is with area clean. Now it’s almost impossible to setup area clean. I loved the way it was before. PLEASE FIX IT. Thanks, Herb ### 1/5 — App is so slow *2025-09-01, version 4.1.5* Takes forever for me to pull up cleaning history and settings ### 1/5 — Mostly useless *2025-06-11, version 4.1.5* This app regularly doesn’t work. The vacuum disconnects, it doesn’t run routines, you can’t get it reconnected unless you offer your firstborn as a sacrifice and it accepts. Overall terrible app and a mediocre vacuum when it works at best. ### 1/5 — HORRIBLE HORRIBLE APP *2025-05-26, version 4.1.5* The vacuum works fine if all you’re interested in is using the remote. Forget the app! I’ve never worked with an app so FRUSTRATING!!!!! Everything everyone is commenting on about how horrible this app is, is true. From being slow and sluggish, to maps loading and then just disappearing. Creating boundaries to clean or not clean is so hard and then if you do get a boundary created, the vacuum still wants to clean everything. I’ve spent so much time emailing support, telling them they need to read these comments. Bottom line…CUSTOMER SUPPORT DOESN’T CARE!!!! To sum it up, the last email I received from them, they were trying to blame my iPhone for the reason the app wasn’t working. I have a iPhone 14 Pro Max with 512 GB of memory and my iPhone is only using about 1/3 of that memory. ### 1/5 — Nothing but problems *2025-05-13, version 4.1.5* The app is completely useless. Pixelated map makes separation of regions impossible. The map management function only saves 1 map. Vacuum is constantly losing the WiFi connection. When it does work it gets confused and rotates the map 20 degrees and then remaps over the top of the old map so nothing is in order. Save your money and buy a normal vacuum cleaner, you will be a lot happier and have a lot less frustration. ### 1/5 — Can’t connect to Nova S1 Gen1 *2025-05-08, version 4.1.5* I can’t connect to my Nova S1 Gen1. I get to the WiFi part, connect to the WiFi network, and the app never registers it. Impossible. ## Most praised reviews (10 highest-rated) ### 5/5 — Can not say enough *2024-10-13, version 4.1.5* I did my research before I bought her and I’ve been so surprised at how great it is above and beyond the other popular and expensive models. I was thinking about painting eyes on her a making her part of the family. ### 5/5 — Revised review for revised app - 5 star *2022-09-05* Thank you iHome for listening to your customers. I originally rated the app 1 star because of all the lost functionality from v1 to v2. But v3 and the updates have brought back the original functionality plus more. It’s definitely a better app than before with even more features. Well done. Changing my rating to 5-star! **Developer response:** Hello, while some of the features changed slightly, the app is now on a more stable platform. However we hear you loud and clear. We are working diligently to add functions. We will have a new update in the coming weeks. ### 5/5 — Excellent customer service *2022-08-11* I had trouble after the new update to the app. Customer support kept constant contact with me and helped me figure out the problem. I had to update my iPhone software and then the app worked perfectly. The app and vacuum both work like they should and I’m very impressed with the vacuum and the support team. This vacuum works better and is a lot quieter than the Roomba I previously had. ### 5/5 — Easier to manage cleaning *2021-11-23, version 2.0.2* Cleaning is one of the worst things for me. I like having this app and device to help me get a cleaner house. The app installed just fine on my iphone 7+. It has been working great since I downloaded. ### 5/5 — Easy to navigate *2021-11-21, version 2.0.2* Set up was easy for the tech challenged girl. Runs smoothly with out any issues. Nice to have the controls all in an app. No crashing issue either like ones I’ve used in the past. ### 5/5 — Easy setup *2021-11-19, version 2.0.2* App install and set up was super easy. No issues. My only issue I have, is I want to buy more things in the linked store. ### 5/5 — Works great *2021-11-15, version 2.0.2* I love having an app to use my I clean product. Very easy to set up and use. I can control how and when I want to use which is nice when I’m not home. Vacuum works great on my hardwood floors ### 5/5 — Love This App! *2021-11-15, version 2.0.2* Easy to install and works well with Ihome devices. Hooks up very easy to the devices so setup was equally easy. Makes cleaning so much easier when you decide where traffic areas are. Love it! ### 5/5 — Liking this app, easy to use *2021-11-08, version 2.0.1* I’ve been using this app for a while now. It’s very easy to set up your devices, so many things you can program. Very helpful in making tasks more simple. ### 5/5 — Easy Peasy! *2021-11-04, version 2.0.1* This app was super easy to install and create an account. It’s great to link your devices. I also appreciate the link to the store for any additional products that may be needed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*