# IHOP — user reviews > 442 indexed App Store user reviews of IHOP by DineEquity, Inc., rated 4.80/5 from 60,551 ratings. - Source: https://appshunter.io/ios/app/ihop/id572284095/reviews - App overview in markdown: https://appshunter.io/ios/app/ihop/id572284095.md - Rating breakdown: 5★ 56,679 · 4★ 1,494 · 3★ 405 · 2★ 289 · 1★ 1,684 ## What do users think of IHOP? Overall sentiment: negative **Pros** - 🚀 Easy ordering process - 👍 Customization options - 🚀 Convenient mobile ordering **Cons** - 🐛 Buggy and unreliable - 🔍 Limited customization options - 💰 Lack of payment options - 🔍 Difficult to track orders - 🔍 Inconsistent pickup times **Commonly reported bugs** - App crashes when selecting certain menu items - Delivery location reverts to default without warning - Unable to reset password or create new account - Payment information not saving properly **Most requested features** - Add ability to tip delivery drivers - Improve order customization options - Implement Apple Pay and other digital wallets - Add order tracking and status updates - Allow scheduling orders for future pickup/delivery ## Newest reviews (17 of 442) ### 3/5 — No options to change menu items. *2026-08-23, version 4.73.0* Disappointed with the IHOP app and the recent menu changes. The app makes ordering frustrating because you can’t make simple substitutions to your food. Everyone has different preferences or dietary needs, and something as basic as swapping an item shouldn’t require placing a complicated special request—or calling the restaurant. I’m also not a fan of some of the recent menu changes. Between fewer options and the lack of customization in the app, the overall ordering experience feels like a step backward. Hopefully IHOP improves the app and brings back more flexibility for customers. ### 2/5 — Update the App! *2026-08-03, version 4.46.0* I’ve been trying to update the App and the IHOP App won’t let me update? My phone is functioning normal. I can update ALL my other Apps except the IHOP App? I have received to add to my account. ### 4/5 — Mobile pickup order *2026-08-02, version 4.71.0* Why don’t you show my name and order number etc in the app like other apps so that when I show my order to the waiter/waitress they can easily tell which order is mine ### 3/5 — More *2026-07-07, version 4.70.0* I need more customization because I hate hash browns and I can’t swap it on the app. I want an order where I can swap out the nasty hash browns for like an extra thing of bacon or eggs. Yall do it in store why not on the app? ### 1/5 — Forced to update iOS if you want to use the app *2026-06-19, version 4.70.0* IHOP is forcing customers to update their iOS system in order to continue using the app. I have pan coins that can’t be used because of this. It is unfair and unrealistic to think everyone wants to update their phone taking up additional storage and slowing their service down. We should have an option to still add our points to our account. This is not how you treat loyal customers. Ridiculous ### 1/5 — Reward system *2026-06-19, version 4.70.0* Really confusing coin system. Not intuitive. Cant find where to add silverware. Had to enter in make/model for car several times. ### 1/5 — Please read the room. *2026-06-18, version 4.70.0* IHOP forcing you to update to iOs 26 is a complete failure to read the room. If you understood the landscape you'd know that plenty of users, myself included, did not install iOs 26 because we don't like the liquid glass garbage and the battery/ performance issues that come with it. How bad is it? Dexcom was also going to force users to upgrade but backtracked because of the friction this would've created. What's worse? IHOPs website is also terrible and takes forever to do anything and never loads. It's always mind blowing when you hear about companies like IHOP that are just scratching their heads at why the business is failing and they have all these theories about consumer behavior etc but the simple stuff like - can end users even load your website is beyond them - it's the proverbial tier one - have you tried power cycling it when you SHOULD actually be asking the question. Update: not sure if you’re doing any testing but it’s very apparent you’re not reading reviews. People can’t even place orders and you’re doing things to create even more friction with an already broken process. I can’t use the app because I refuse to update to iOS 26. Every other major restaurant - Chick Fil A, Starbucks, Cracker Barrel has figured this out and are running laps around you - hmm wonder why? Can’t use Safari because it doesn’t let you use coupon codes - the keyboard pops up and closes - what is that even? So we don’t even test the web version of what customers are able to access? iPad app the payment interface doesn’t load - it has you enter all the card details and then gets stuck on choose a payment method - there is no list shown to choose from. For a company Dine Equity’s size this is just really bad. Hopefully a shareholder is scrolling thru here and reads these reviews and you can ask them on the next earnings call when they plan on trying to get back all the customers they’ve ran off with poor QC/UA testing and implementation. Update 2: Got a survey from iHop and provided all of this in feedback. At the end it asks if I want a free breakfast when you spend $40 dine-in only? Bruh? How out of touch can you be? 1) my order today was take out and I haven’t dined in in years. 2) my order today and event last recent orders have been nowhere near $40 - that’s like dining out with a family which is super targeted and won’t apply to most people. 3) You completely shat the bed and you think someone’s gonna spend $40 MORE dollars with you. Definitely see why iHops are failing. ### 1/5 — Not everyone wants iOS 26 *2026-06-15, version 4.60.0* Nice update. I have 100 pancoins I can’t touch through this app anymore unless I download an update that wasn’t made with my iPhone 13 in mind. ### 1/5 — They deleted my account *2026-06-13, version 4.70.0* I had my account for about a whole year or somewhere around there and I used it frequently. I had up to 30-35 pancoins and I stopped going to ihop for a month. When I wanted to use my app again I found out that my account just disappeared or got deleted. I emailed customer service said they couldn’t find my account then ghosted me. ### 1/5 — Horrible *2026-06-11, version 4.70.0* Horribly Made. Will Continuously log you out then fail to get you back in. I go to go pay and it will also fail. What’s the point of having the app ? ### 3/5 — Have to sign in almost every time using app, no option for biometric sign in. *2026-06-10, version 4.70.0* Have to sign in almost every time using app, no option for biometric sign in. ### 1/5 — Cannot use old versions anymore *2026-06-05, version 4.65.0* Being forced to upgrade my old phone to use software that will make it slower than grandma in the left lane. Never going to ihop again. ### 1/5 — Refuses to stay logged in *2026-06-04, version 4.70.0* I mean just how poorly is this P.O.S. coded that I have to use an in-app browser to log-in each time I open the app? why even have an app at that point? are they dumb? ### 1/5 — IHOP losing their hop *2026-06-01, version 4.70.0* The menu on app is wrong restaurants for 2 ihops I got to. Worst points scanner ever doesn’t work and the receipts don’t have a bar code or code for rewards last time go ihop. It bad enough all ihop go to don’t make cinnamon stack pancakes like they use as a kid. Now put cinnamon on pancake call a day lazy company I love that pancake they ruined it. Back day they had red velvet pancakes as well cinnamon stack now junk pancakes with creativity or good classics like double chocolate pancakes. Anyway uses diffent scanners app for points not ihop ### 1/5 — No way to refund *2026-05-31, version 4.70.0* I order delivery on this app all the time. This time I ordered delivery my order got cancelled. I called the store & was told the driver stole my food. Fine , I just wanted a refund or my food actually sent but I was told to file a dispute with DoorDash when I didn’t order thru DoorDash. So that wouldn’t be possible ,then was told to email corporate.theres no way to dispute or file a claim thru the app. All I was told was to call the store, the the store told me to email corporate. All in all a wasted of 20$ and no food. ### 1/5 — All The Best With You’re Tech Team *2026-05-28, version 4.70.0* All The Best With You’re Tech Team. It is definitely not a scam but your OAuth needs to revisited and I am confident that you will never this message until you get realized ### 1/5 — Another excuse to get your data *2026-05-19, version 4.70.0* App is unusable unless you sign up for their rewards. You cannot place an order or even look at the menu unless you join or sign in. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login *2026-08-21, version 4.73.0* App not allowing login too many login issues ### 1/5 — Fix your App *2026-08-19, version 4.72.0* I’m not signing into a bank account. It should not be this convoluted to get into a restaurant app that kicks you and makes you resign in everytime. Just fix the darn app. ### 1/5 — Muy mal servicio *2026-08-02, version 4.71.0* La orden que pedí vino incompleta la pedí en el IHOP de la 3315 west 80 St Hialeah FL 33018 muy mal servicio porque llamé y no lo enviaron había que ir a buscarlo le doy una estrella por cortesía porque no se merece ninguna muy mal servicio ### 1/5 — Cannot stay logged in *2026-07-30, version 4.71.0* If you want to open the app more than once a day maybe to check if the points from the receipt you scanned have landed in your account you have to completely log in again like you have never logged into the app. What is the point when even a website can remember your login info ### 1/5 — Useless for dine-in *2026-07-19, version 4.71.0* Why does this app even exist? If it doesn’t speed things up for dine in, why even bother with this app? ### 1/5 — Lost all of my points *2026-07-16, version 4.71.0* Not only did that, but also it made me a new account so I can’t log into the old one anymore. I spent good money on IHOP and I deserve compensation!!! ### 1/5 — The app that signs you out *2026-07-09, version 4.70.0* thank you so much IHop, you’ve finally figured out how to make an app that always signs you out of your account ### 1/5 — Mal servicio *2026-06-28, version 4.70.0* Nunca da lo que ordenas. ### 1/5 — Why the F does this app need iOS 26? *2026-06-22, version 4.70.0* What in the F is that requirement ### 1/5 — Card keeps declining *2026-06-21, version 4.70.0* This is app is super inconvenient and broken, each time I input my card it says my address is wrong for the card and it declines my account. I drove 25 minutes to the location for nothing. DO NOT USE THIS APP. ## Most praised reviews (10 highest-rated) ### 5/5 — Naomi *2026-07-12, version 4.71.0* Breakfast ### 5/5 — THANK YOU PAUL! *2026-06-18, version 4.70.0* The milkshake is heaven I recommend trying it. Also, everthibg is SOOO good! Worth the money. I hope you’re doing good Paul! ### 5/5 — AMBER *2026-05-24, version 4.70.0* AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER AMBER ### 5/5 — Won’t let me log in! *2026-03-28, version 4.67.0* Fix your damn app IHOP. It wont let me log in! Ive seen a lot of people with the same issue! ### 5/5 — Excellent service *2026-03-23, version 4.67.0* I come to the one in kyle pretty often and get the same server Everytime. Aida is a phenomenal server, she is kind and patient and ive had no troubles Everytime I go, it is always a pleasant experience. Would recommend! ### 5/5 — Always wonderful *2025-12-30, version 4.65.0* Mateo at the IHOP in San Jose on Curtner was exceptional. My family loves IHOP! ### 5/5 — I love their pancakes. *2025-12-28, version 4.65.0* I love their pancakes. ### 5/5 — Wednesday’s Breakfast *2025-12-03, version 4.65.0* Value Breakfast was a GREAT deal!! ### 5/5 — Great experience *2025-11-06, version 4.64.0* I had a down to earth server name blu just awesome didn’t forget anything made sure I was good and the food was great fresh and hot ### 5/5 — Pumpkin pancakes *2025-10-29, version 4.64.0* The best --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*