# IHSS Help — user reviews > 14 indexed App Store user reviews of IHSS Help by United Domestic Workers of America (UDW)/AFSCME Local 3930, rated 2.40/5 from 58 ratings. - Source: https://appshunter.io/ios/app/ihss-help/id1342835769/reviews - App overview in markdown: https://appshunter.io/ios/app/ihss-help/id1342835769.md - Rating breakdown: 5★ 13 · 4★ 5 · 3★ 4 · 2★ 9 · 1★ 27 ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken *2023-07-15* When prompted to enable location services the app freezes. Tried on multiple devices and it looks like the app is broken. ### 1/5 — Buggy… or not user friendly *2023-07-05* Once redirected to website login, is there any reason why user name defaults to first letter as capital and the password defaults to a low case? From user prospective, it would be good to stay consistent in both fields. I see this got fixed!!! Now both defaults to capital, and are inconsistent wit IHSS EVV that defaults both to a low case. Once logged in web part, and using the Timesheet arrow in the upper left corner , the app logs you out. Should it be re-named to LOGOUT? Or ask if I would like to log out at least? ### 1/5 — It’s frustrating *2023-07-02* Why do they want providers to use this app? Or have a new clock in policy when the system not working. The clock in and out not even working!!! This is so unprepared. I give up clock in and try to clock out at my recipient location. I’m stress and frustrated of this issue. ### 1/5 — As a provider *2023-06-01* As a provider, this application is very very under developed vote for us, and for our recipients I don’t even want to mention our recipients, because all of them are disabled or old or have a medical condition which prevents them from being able to use this app. it’s already hard for us as a provider to use this app it has many bugs and issues ### 1/5 — App doesn’t work *2023-01-23* The app has not been working for a long time. I deleted the app and downloaded again to see if will work- DOES NOT WORK!!! ### 1/5 — Constantly have to shut down my iPhone *2022-08-24, version 1.3.5* Ever since I click on the Union tab there is no way to get back to the time sheets it opens to the Union page. I finally deleted it and will go back to accessing the timesheets on my laptop. At least there is no tab to get to the Union site on the webpage. ### 1/5 — Can’t find my county *2022-01-07* Can’t find Santa Cruz county. ### 1/5 — Hours *2020-10-24* I tried to change my weekly hours from 67 I started to hit the 7 than it just goes back to the Home Screen ### 1/5 — Not at all helpful.... *2020-08-30* Seems to be just one big huge union commercial. With the upcoming changes on "clocking in and out" for timesheets, it looks like there's going to be a lot of unhappy UDW members trying to figure out how to submit timesheets. So far this app has been a total waste of time. ### 1/5 — Doesn’t work *2020-02-28* It doesn’t open, waste of time ## Most praised reviews (4 highest-rated) ### 3/5 — App not working *2019-04-12* The app was working perfectly now in the last couple days the app won’t open and I can’t get in please fix the problem thanks ### 2/5 — Time sheet unable to submit *2019-09-17* I have been trying to submit my timesheet it took 2 days then to get my timesheet approved my client couldn’t approve my time for 2 days. The sight was having problems which now caused my check to be delayed ### 2/5 — Not working *2019-08-12* Can’t get onto anything on the app ### 2/5 — Change max weekly hours *2019-08-01* Canny change clients max weekly hours when I click on it to enter new or correctly weekly hours as soon as a botton is pressed it goes dark and takes u out of app and to your phone screen --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*