# IID Customer Connect

> Utility account management for energy customers. (iPhone/iPad app by Smart Energy Systems LLC.)

- Source: https://appshunter.io/ios/app/iid-customer-connect/id1207760404 (this page in markdown: same URL + `.md`)
- Developer: [Smart Energy Systems LLC](https://appshunter.io/developer/1062247242)
- Category: Business, Utilities
- Price: Free
- Rating: 4.80/5 from 6,407 App Store ratings · 49 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 36 MB
- Languages: American English
- Released: 2017-03-04
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/iid-customer-connect/id1207760404/reviews.md

## What is IID Customer Connect?

The IID Connect app provides quick and easy access to IID energy account information. Log in to view or pay bills, enroll in programs, monitor or compare usage and check for outages in your area.  

Features include: 
•	View and / or pay your bill online
•	Review and compare usage history
•	Schedule move-in or move-out services
•	Sign-up for paperless billing
•	Check for outages in your area
•	Sign-up for Average Bill Payments
•	Learn about programs and services available to IID customers

## Key features

- View and pay bills
- Monitor energy usage
- Schedule service changes
- Sign up for paperless billing
- Check for outages
- Enroll in programs

## What do users think of IID Customer Connect?

Overall sentiment: negative

**Pros**

- ⭐ Easy
- ⭐ Great

**Cons**

- 🐛 Inconvenient
- 🐛 Signing in is a pain
- 🐛 Payment issues
- 🐛 Buggy/Faulty
- 🐛 Crashes
- 🐛 Outdated
- 🐛 Impossible to reset password
- 🤑 Charges extra to pay
- 🐢 Slow performance

**Commonly reported bugs**

- Can't login
- App not available
- Infinite error loop
- Typing issues
- Crashes often

**Most requested features**

- Schedule a payment
- Allow paying any amount
- Improve usage tracking
- Add street light outage reporting

## Recent user reviews (10 of 49)

All indexed reviews: https://appshunter.io/ios/app/iid-customer-connect/id1207760404/reviews.md

### 3/5 — Auto Save

*2026-08-17, version 2.12*

It would be nice for my information to stay saved that way I didn’t have to fill out the same information over and over

### 5/5 — Great App

*2026-07-28, version 2.12*

I enjoy the easy flexibility to use the app anytime and also share reports of established prices for the months and past years comparisons.

### 1/5 — Confusing

*2026-07-22, version 2.12*

We moved and now I have 2 accounts attached to the same app. The first account I see is the old one and it’s confusing when I’m trying to pay the bill.

### 5/5 — Grateful

*2026-07-18, version 2.12*

Thanks for a valuable power recurse for all of us to enjoy the a/c in our homes…

### 1/5 — Error messages

*2026-07-09, version 2.11*

This past month the app has been declining any payment card i try to add. Or error on the current card i have assigned. “Payment cannot be processed at this time”

### 1/5 — App

*2026-06-29, version 2.11*

The app is not user friendly

### 1/5 — Useless app

*2026-06-03, version 2.10*

I still have to call to make payments! Agents tell me to pay a certain amount in our agreement and when I try to pay that In the app it doesn’t let me. App only gives two options, to pay FULL AMOUNT OR MINIMUM AMOUNT and nothing else. I wish it would let us pay what we can whenever we want. Especially if we have a payment agreement with IID! This app is useless because I still have to call IID TO MAKE MY PAYMENTS! And the call waits are 30-80minute wait and sometimes the calls get disconnected! If this app worked properly then IID would have less calls

### 2/5 — App/Website Need More Data Options

*2026-05-30, version 2.10*

This app and website are pretty bare bones these days in terms of energy management.  There is not place to get up to,the minute consumption and generation data. This makes it difficult to understand when to use certain alliances and charge EV’s.  I would be more than happy to develop my own solar monitoring station if IID could assist with some basic information that would allow me access to MY DATA.

### 5/5 — Nice website

*2026-05-29, version 2.10*

The only improvement would be to have available a 24 or 36 month history of charges and usages.   As when you install new equipment, I like to see improvements over time.

### 1/5 — ACH

*2026-05-14, version 2.10*

Doesn’t let you save ACH payment methods!

## Frequently asked questions about IID Customer Connect

### What can I do with the IID Customer Connect app?

The app allows you to quickly access your IID energy account information. You can view and pay your bills, monitor and compare your energy usage history, schedule move-in or move-out services, sign up for paperless billing, and check for outages in your area. It also provides information on programs and services available to IID customers.

### Is there a cost to use the IID Customer Connect app?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees associated with accessing its core functionalities.

### How does the app help me manage my energy usage?

The app enables you to review and compare your energy usage history. This feature allows you to understand your consumption patterns over time, which can help you identify opportunities to conserve energy and potentially reduce your bills.

### Can I get notified about power outages?

Yes, the app allows you to check for outages in your area. This feature provides real-time information about any disruptions to your energy service, helping you stay informed.

## Version history (last 5 releases)

### 2.12 — 2026-07-12

This update includes bug fixes and a few small performance improvements.

### 2.11 — 2026-06-26

This update includes bug fixes and a few small performance improvements.

### 2.10 — 2025-12-19

This update includes bug fixes and a few small performance improvements.

### 2.7 — 2025-02-25

This update includes bug fixes and a few small performance improvements.

### 2.6 — 2024-01-03

This update includes bug fixes and a few small performance improvements.

## Apps similar to IID Customer Connect

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Ambit Energy Customer](https://appshunter.io/ios/app/ambit-energy-customer/id6447534712) | 1.3 (385) | Free | Business |
| [My Amigo Energy](https://appshunter.io/ios/app/my-amigo-energy/id875454464) | 1.6 (96) | Free | Business |
| [MySnoPUD](https://appshunter.io/ios/app/mysnopud/id1610594306) | 3.3 (34) | Free | Business |
| [PECO - An Exelon Company](https://appshunter.io/ios/app/peco-an-exelon-company/id1274171957) | 4.7 (50,054) | Free | Business |
| [Connecticut Natural Gas](https://appshunter.io/ios/app/connecticut-natural-gas/id1490254401) | 4.7 (2,189) | Free | Business |
| [TXU Energy](https://appshunter.io/ios/app/txu-energy/id439791100) | 2.5 (1,446) | Free | Business |

## More apps by Smart Energy Systems LLC

- [Smart H2O](https://appshunter.io/ios/app/smart-h2o/id1017852468)
- [My NL Hydro](https://appshunter.io/ios/app/my-nl-hydro/id1097471334)
- [Simply Energy](https://appshunter.io/ios/app/simply-energy/id1171627284)
- [MyWater MNWD](https://appshunter.io/ios/app/mywater-mnwd/id1190259281)
- [MyWaterSD - City of San Diego](https://appshunter.io/ios/app/mywatersd-city-of-san-diego/id1202281723)

All apps by Smart Energy Systems LLC: https://appshunter.io/developer/1062247242

## Related topics

[iid](https://appshunter.io/ios/topics/iid) · [iid customer connect](https://appshunter.io/ios/topics/iid-customer-connect) · [imperial irrigation district](https://appshunter.io/ios/topics/imperial-irrigation-district) · [ismart connect](https://appshunter.io/ios/topics/ismart-connect) · [iidcontrol](https://appshunter.io/ios/topics/iidcontrol) · [insight energy systems](https://appshunter.io/ios/topics/insight-energy-systems) · [unisource energy services](https://appshunter.io/ios/topics/unisource-energy-services)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*