# iiNet Support

> Mobile app for managing iiNet internet and mobile accounts. (iPhone/iPad app by iiNet Limited.)

- Source: https://appshunter.io/ios/app/iinet-support/id860414953 (this page in markdown: same URL + `.md`)
- Developer: [iiNet Limited](https://appshunter.io/developer/408597343)
- Category: Utilities
- Price: Free
- Rating: 1.30/5 from 298 App Store ratings · 90 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.4 · 7 MB
- Languages: English
- Released: 2014-07-06
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/iinet-support/id860414953/reviews.md

## What is iiNet Support?

We’ve been looking for a way to give our customers a simple-to-use and snazzy-looking way to control their account from the palm of their hand and the result is our brand-new smartphone app.
 
With the latest and greatest iiNet app you can stay up to date with all things iiNet, such as;
 
· Check your monthly usage for a range of services (broadband, mobile, mobile broadband, Netphone and more!)
· Call our award-winning support teams with the simple touch of a button
· Check current support wait times
· Scroll through your past 5 invoices
· View and update your contact details.
 
And that’s just the tip of the iceberg! We’re always looking at ways to improve the app, so keep an eye out for regular updates, each with better ways to stay in control.
 
Like the app? Got suggestions at future improvements? We’d love to hear from you. Drop us an email at mobileapps@staff.iinet.net.au today!

## Key features

- Check monthly service usage
- Contact support with one tap
- View current support wait times
- Access past invoices
- Update contact details

## What do users think of iiNet Support?

Overall sentiment: negative

**Pros**

- 👍 Works fine for some users
- 👍 Provides necessary information
- 👍 Accurate data usage graph

**Cons**

- 🐛 App is clunky and unusable
- 🐛 Outdated interface
- 🐛 Constantly crashes
- 🐛 Login issues
- 🐛 Slow performance
- 🐛 Poor customer support
- 🐛 Not a native app experience
- 🐛 White text on white background
- 🐛 Doesn't remember login details
- 🐛 Requires 2FA every time
- 🐛 App is abandoned/not updated
- 🐛 Blank page on opening
- 🐛 Does not fill full screen
- 🐛 Web-wrapped interface
- 🐛 Inconsistent usage display
- 🐛 Graphical bugs
- 🐛 Frequent app crashes

**Commonly reported bugs**

- Won't log in
- Code not auto-filled in 2FA
- Cannot save password
- App crashes
- Login credentials displayed in white text on white background
- Button for downloading invoice PDF does not work
- App won't open after update
- Graphical bugs on graphs
- Page items off-screen are scrambled
- Usage bars get scrambled
- Freezone data included in metered data graph
- Sign in error through app, but not website
- Callback service does not work
- Not showing all usages
- App no longer works on iOS 10
- Incorrect conflicting usage information displayed
- Internet stops working after using the app

**Most requested features**

- Implement Face ID/biometric login
- Save login details
- Improve 2FA implementation (auto-fill, paste)
- Develop a proper native app
- Update app for modern devices/screen sizes
- Improve data usage display (peak vs. off-peak)
- Add dark mode
- Allow downloading invoice PDF
- Fix callback service

## Recent user reviews (10 of 90)

All indexed reviews: https://appshunter.io/ios/app/iinet-support/id860414953/reviews.md

### 1/5 — Application

*2026-08-25, version 1.5.2*

This app is such a troublesome and doesnot logged in when needed. I regret using this service.

### 1/5 — Doesn’t work?

*2026-06-24, version 1.5.2*

Why doesn’t it work at all?

### 1/5 — Outdated, clunky, and frustrating to use

*2026-05-28, version 1.5.2*

The app feels years behind where it should be. Basic account management should be simple, but the whole experience feels slow, messy, and poorly designed. It needs more than a few small updates – it needs to be completely rebuilt from scratch.

Unfortunately, the app reflects the same frustrating experience I’ve had with iiNet overall.

### 1/5 — Dreadfull

*2026-04-11, version 1.5.2*

Doesn’t recognise my usage and the rest is not fit for purpose. No use at all

### 1/5 — Hard to believe it can be so bad

*2026-03-30, version 1.5.2*

Useless.. just error message after message

### 2/5 — Update needed

*2026-02-17, version 1.5.2*

Please update the app completely with a redesign so it is much easier to use and intuitive like other big telcos are doing…
Very much appreciated :)

### 1/5 — Hopeless

*2025-12-17, version 1.5.2*

One of the worst if not the worst app I have ever used how embarrassing it must be to be iiNet lol they are actually the worst internet company I’ve ever used and I once was with tangerine and that says it all good luck if you are getting you will 100% need it

### 1/5 — Absolutely useless

*2025-10-05, version 1.5.2*

I want to set parental controls on my modem and there are no options. Absolutely useless app that does nothing.

### 1/5 — Last update 2 years ago??

*2025-07-06, version 1.5.2*

Really? No updates in over 2 years?? Updating an app icon 11 months ago is not really an update is it? 

No Face ID, you have to input your username and password each time as details just don’t register and that annoying 2FA…it’s 2025. You make enough money from customers to pay a real app developer to build a proper app!

### 1/5 — Disappointed

*2025-02-24, version 1.5.2*

Clunky, pretty much unusable!

## Frequently asked questions about iiNet Support

### What can I do with the iiNet Support app?

The app allows you to manage your iiNet account from your smartphone. You can check your monthly usage for various services like broadband and mobile, view past invoices, update your contact details, and easily contact their support teams. It also provides information on current support wait times.

### Is the iiNet Support app free to use?

Yes, the iiNet Support app is available for free download and use. There are no charges associated with downloading or using the core features of the application.

### What services can I track usage for in the app?

You can monitor your monthly usage for a range of iiNet services. This includes broadband, mobile, mobile broadband, and Netphone services, among others.

### How can I get help if I have issues with the app?

If you encounter any issues or have suggestions for future improvements, you can contact the iiNet support team directly through the app by tapping a button. You can also send an email to mobileapps@staff.iinet.net.au.

### Can I view my billing information in the app?

Yes, the app allows you to scroll through and view your past 5 invoices. This provides a convenient way to keep track of your billing history without needing to log into a website.

## Version history (last 5 releases)

### 1.5.2 — 2024-07-24

App Icons updated

### 1.5.1 — 2023-05-12

Multi factor Authentication

### 1.4.9 — 2020-10-28

* Bug fixes

### 1.4.3 — 2018-05-30

* Support for new products
* Minor UI updates
* Bug fixes

### 1.4.0 — 2015-09-10

* Forgotten password/login recovery, accessible from login screen.
* External login accessible via menu.
* Minor UI updates.
* Bug fixes.

## Apps similar to iiNet Support

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [My Exetel](https://appshunter.io/ios/app/my-exetel/id1277481571) | 5.0 (2) | Free | Utilities |
| [Kindyhub](https://appshunter.io/ios/app/kindyhub/id919838834) | — | Free | Utilities |
| [Simply Energy](https://appshunter.io/ios/app/simply-energy/id1171627284) | 4.4 (12) | Free | Utilities |
| [AGL](https://appshunter.io/ios/app/agl/id979410553) | 4.7 (52,092) | Free | Utilities |
| [Amber Electric](https://appshunter.io/ios/app/amber-electric/id1483444781) | 5.0 (4) | Free | Utilities |
| [Origin Energy Gas Internet LPG](https://appshunter.io/ios/app/origin-energy-gas-internet-lpg/id1201586468) | 4.7 (45) | Free | Utilities |

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*