# Ikeono - Messaging & Reviews — Business Texting and Reviews

> Unified business communication, reviews, payments, and feedback for retailers. (iPhone/iPad app by Dru Lang.)

- Source: https://appshunter.io/ios/app/ikeono-messaging-and-reviews/id1477765027 (this page in markdown: same URL + `.md`)
- Developer: [Dru Lang](https://appshunter.io/developer/879939412)
- Category: Business, Productivity
- Price: Free
- Rating: 4.75/5 from 109 App Store ratings · 6 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 52 MB
- Languages: English
- Released: 2019-09-12
- Data updated: 2026-08-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ikeono-messaging-and-reviews/id1477765027/reviews.md

## What is Ikeono?

Ikeono is an all-in-one communication tool designed for independent retailers, integrating essential business communication channels and text messaging into a single platform.  The business phone number you already use is text-enabled to bring the power of text messaging to your business – yes, we can text-enable landlines!  Ikeono empowers over +2,000 businesses across the U.S. and Canada. 

All-In-One Inbox

  − Manage text messaging, web chat and Facebook Messenger all in one place.
  − Create auto-responses to never leave customers hanging when they contact you outside of your business hours.
  − Accomplish tasks faster and more easily with text messaging—a communication channel that strengthens the relationship between your business and customers.

More Reviews, More Customers

  − Connect your Google Business Profile to Ikeono to manage, track, and reply to reviews. 
  − Make it easy for potential customers to find you by increasing your review volume via text message-based review requests.
  − Schedulereviews to be sent at the optimal time, whether after a sale or service interaction, giving customers ample time to reflect on their product or experience.

Get Paid via Text Message

  − Every text conversations becomes an opportunity for a sale with text-to-pay.
  − Ikeono Payments is powered by Stripe providing a secure and PCI compliant method of capturing payments and deposits via a payment link.
  − Accept all major credit cards (Visa, Discover, Mastercard, and American Express) and provide Buy Now, Pay Later (Klarna, Affirm, and Afterpay) options to your customers.

Feedback Loop With Net Promoter Scores (NPS)

  − Use the convenience of text messaging to gather feedback from customers about their experience through NPS, and measure customer satisfaction and loyalty.e
  − With text message-based NPS, you can be proactive about checking in on customers and address any issues before they escalate to public complaints or reviews.
  − Use the power of customer data to fine-tune your business processes, and spot inefficiencies. 

A New Way of Doing Web Chat

  − Web chat to text message makes it easier for businesses to introduce a new communication channel by giving you the flexibility to easily reach customers via text message.
  − Turn conversations into customers with a tool that lets you reach customers even when they leave your website, giving you the freedom to answer at your convenience.
  − Works with most content management systems and eCommerce websites including Lightspeed, Shopify, Squarespace, Wordpress, and Workstand (previously Smartetailing).

Combine the Power of Your POS With Text Messaging

  − Ikeono brings a deep level of integration with Lightspeed R-Series, Lightspeed X-Series, and Lightspeed Golf.
  − Start using text receipts, send text messages for special order notifications, provide real-time updates with work order status automations, and much more.
  − Bike retailers can also leverage Ikeono's integration with Ascend RMS to maximize the benefits of text messaging with their expanding customer base.

## Key features

- All-in-one inbox for texts, web chat, and Messenger
- Text-enabled business phone numbers (including landlines)
- Automated responses and scheduled review requests
- Secure text-to-pay with major credit cards and BNPL options
- Net Promoter Score (NPS) for customer feedback
- Web chat to text message conversion
- Integrations with Lightspeed, Shopify, WordPress, and more

## Recent user reviews (6 of 6)

All indexed reviews: https://appshunter.io/ios/app/ikeono-messaging-and-reviews/id1477765027/reviews.md

### 5/5 — Ease of use

*2026-01-06*

The app helps me stay in constant communication with customers and helps build trust in our brand. Thank you

### 5/5 — Absolutely Awesome

*2026-01-02*

We have been using IKeono for a couple of years now and it works great. I would highly recommend

### 5/5 — Community

*2025-12-26*

The app helps me stay in constant communication with customers and helps build trust in our brand. Thank you

### 5/5 — Best ever!

*2024-08-22*

Love ikeono so much.

### 3/5 — New update needs dark mode!

*2024-08-16*

Nice new update, but it’s too bad you don’t offer dark mode with it.

Please bring back the ability to use dark mode soon!

Thanks

**Developer response:** Hey RC3755!  

We just wanted to let you know dark mode is now supported, along with some other cool features!  We got a little too excited about the brand new app and released it before finishing that up but appreciate it's importance.

### 5/5 — Really Useful

*2024-06-09*

Really useful honestly was surprised there was an App with Ikeono

## Frequently asked questions about Ikeono

### What is Ikeono?

Ikeono is a business communication platform that consolidates text messaging, web chat, and Facebook Messenger into one inbox. It also facilitates review management, payment processing via text, and customer feedback collection through Net Promoter Scores.

### Can Ikeono text-enable my landline?

Yes, Ikeono can text-enable your existing business landline number, allowing you to use it for text messaging with customers.

### How does Ikeono help with customer reviews?

Ikeono connects to your Google Business Profile to manage and reply to reviews. It also allows you to send automated, scheduled review requests via text message to increase your review volume.

### What payment options does Ikeono offer?

Ikeono Payments, powered by Stripe, allows you to accept payments and deposits via a secure payment link sent through text messages. It supports major credit cards and Buy Now, Pay Later options like Klarna and Affirm.

### Does Ikeono have ads?

No, Ikeono does not contain advertisements. It is a free application designed to enhance business operations without ad interruptions.

### What devices does Ikeono support?

Ikeono is available on iPhone, iPad, and iPod devices, making it accessible for most Apple users.

### How often is Ikeono updated?

The latest version of Ikeono is 3.1.4, and it was last updated on October 19, 2025. This indicates regular updates to improve functionality and reliability.

### What is the user sentiment for Ikeono?

Ikeono has a high user rating of 4.7 stars from 81 ratings, suggesting a positive overall user experience and satisfaction with its features.

## Version history (last 5 releases)

### 3.1.8 — 2026-05-21

Ikeono v3.1.8 release notes:

 - Fixed inbox unread badge rendering as a full-screen purple blob

### 3.1.6 — 2026-04-29

Ikeono v3.1.6 release notes:

 - Cleaner, tighter chat layout 
 - Dark mode now sticks across restarts
 - Inbox and mark-as-unread reliability improvements
 - Various polish and bug fixes

### 3.1.4 — 2025-10-19

Ikeono v3.1.4 Release Notes:
 - Shop inbox improvements

### 3.1.3 — 2025-08-05

Ikeono version 3.1.3 Release Notes:
 - Inbox improvements

### 3.1.2 — 2025-07-25

Ikeono v3.1.2 Release Notes:
 - Inbox loading improvements

## Apps similar to Ikeono

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Lightspeed CFD (L & R)](https://appshunter.io/ios/app/lightspeed-cfd-l-and-r/id1209940812) | 2.7 (3) | Free | Business |
| [Lightspeed Retail POS (R)](https://appshunter.io/ios/app/lightspeed-retail-pos-r/id848366907) | 2.1 (176) | Free | Business |
| [Giant Retailer](https://appshunter.io/ios/app/giant-retailer/id1518182790) | — | Free | Business |
| [Lightspeed Pocket (S)](https://appshunter.io/ios/app/lightspeed-pocket-s/id458068095) | 4.7 (6,530) | Free | Business |
| [Lightspeed eCom (E-Series)](https://appshunter.io/ios/app/lightspeed-ecom-e-series/id1616497563) | 4.4 (17) | Free | Business |
| [Zidy](https://appshunter.io/ios/app/zidy/id1668582985) | 4.8 (226) | Free | Business |

## More apps by Dru Lang

- [Habit Chain - Don't Break the Chain!](https://appshunter.io/ios/app/habit-chain-dont-break-the-chain/id953783645)
- [Rep Counter with rest timer](https://appshunter.io/ios/app/rep-counter-with-rest-timer/id1205729230)

All apps by Dru Lang: https://appshunter.io/developer/879939412

## Related topics

[kimoby](https://appshunter.io/ios/topics/kimoby)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*