# iKhokha — user reviews > 52 indexed App Store user reviews of iKhokha by Emerge Mobile (RF) (PTY) Ltd, rated 4.20/5 from 10 ratings. - Source: https://appshunter.io/ios/app/ikhokha/id1325073911/reviews - App overview in markdown: https://appshunter.io/ios/app/ikhokha/id1325073911.md - Rating breakdown: 5★ 6 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 1 ## Newest reviews (16 of 52) ### 5/5 — Query resolved *2025-02-08, version 3.0.2* Sabelo sorted my query out quickly and efficiently. ### 5/5 — Customer support *2025-01-30, version 3.0.0* Excellent service received from Bongani ### 5/5 — Customer service *2025-01-28, version 3.0.0* Great Service from Arifa ### 5/5 — Arisa *2025-01-22, version 3.0.0* The service was good as my machine was transacting and I was assisted very well by Arisa. ### 5/5 — Consultnat *2025-01-17, version 3.0.0* Bongani was a good consultant, I was satisfy with the service given, especially when he called to confirms if everything is in good standing ### 5/5 — Great service *2024-12-10, version 2.0.4* Austin was much of a great help , we struggled at first but the issue was sorted ### 5/5 — Amazing Service *2024-12-09, version 2.0.4* Thanks to Austin for the amazing. Keep it up king🙏 ### 5/5 — Service *2024-10-01, version 2.0.2* Tameran has given us excellent service! ### 5/5 — Mr *2024-08-23, version 1.13.2* Austin was very excellent and very patient with me He is a valuable member of your team ### 4/5 — Very helpful *2024-08-13, version 1.13.2* Claudel was very helpful in assisting me with the difficulties I had today. ### 5/5 — Easy yo use *2024-07-23, version 1.13.1* Simple and straight forward. ### 5/5 — Service *2024-07-18, version 1.13.0* Service is great ### 5/5 — Tamia *2024-07-17, version 1.13.0* Wonderful app, makes things easy for my business ### 5/5 — Kevashan Pillay *2024-05-16, version 1.12.0* The app is very user friendly. Thank you for the efficient service IKhokha ### 5/5 — Card Machine Miracles *2024-04-04, version 1.11.0* There is no better!! Home grown technology of iKhokha is outstanding to say the least. I moved my business from Yoco to Ikhokha and never looked back. Bottom line, this is by far the best card accepting technology in South Africa. Security, sales and profits have been upgraded since I’ve used this service! Well done guys!!! ### 3/5 — Device compatibility *2023-07-04* There's no iPhone app for iK Tap on Phone product. Seems like iPhone is left behind again. Support from iKhokha is not the best but for a rapid growing fintech company it's probably expected. Recommendations would be to 1.) drastically improve support as that is what will cause iKhokha to fail and to 2.) make it possible to make online payments via iK Pay Gateway via web post or other methods. Limiting payments online via WordPress and Wix only reduces the ability for 3rd party developers to integrate iKhokha for custom built systems that produces a lot more transactions than free CMS systems. ## Most critical reviews (10 lowest-rated) ### 1/5 — Tap option *2025-03-17, version 3.0.3* I’m deeply disappointed that the App doesn’t support iPhone tapping on card. Sending a link is not for everyone. Please create the option for us Apple phone users ### 1/5 — Ik Dashboard & iK Flyer device *2024-08-01, version 1.13.1* Lack on seamless integration of the iK Dashboard and the Flyer payment device. It seems the developers wants the users to manage two software application for daily business transactions. What is the business case here. I expect to see product and service catalogue created in iK Dashboard auto synched to iK Flyer device. Will provide easy tracking of invoicing and payment. Further, iK support channel could do with some improvement. I am new to the service, but am already unhappy. So, new buyers Do Your homework prior. ### 1/5 — Unacceptable service and no payouts *2024-07-11, version 1.13.0* It has now happened 3 times in the last 2 weeks, twice between yesterday and today, that I am told there are problems with being paid. I am at the point now where I cannot keep just accepting this. I am so upset that I am considering switching to yoco as I can’t keep waiting for payments for extra days. I am a small business and need the money to feed my family. I am seriously unhappy with the shocking lack of service. By the end of this month I will need to decide if it is worth staying or moving to another option. As it stands, I am extremely unhappy and frustrated. No iKhokha, this is not how business is done. If I treated my clients this way I wouldn’t even have a business anymore. ### 1/5 — Unprofessional onboarding team *2023-09-26, version 1.9.11* Bought the machine on Friday, I explained before paying that I need the system to work by Sunday due to an event we where hosting, they said it would be possible, I sent all needed docs and sent emails, nothing, on Saturday I most probably called more than 10 times, spoke to someone who sent an email saying she would fast track my staff, she sent the email, but never responded to any email I sent, she never called back no matter how many times I called begging to talk to her. Sunday I called again, had someone assisting, who understood my frustration, but needless to say, it’s Tuesday afternoon and this thing still doesn’t work, should have gone with the other providers. Really not impressed. ### 1/5 — Irritated and disappointed *2023-02-04, version 1.9.5* They should just leave the pay point businesses and focus on this prepaid business. I still can’t swipe two weeks after submitting every document they have requested. Activating this rubbish is a mission and a half. Don’t buy this thing if you are in a business where you services clients at their own comfort. ### 1/5 — After update not working *2022-08-22, version 1.9.4* Used to work on ky phone, now not anymore. I have to use a different phone. Very frustrating! ### 1/5 — Not working *2022-08-03, version 1.9.3* Since the last update i cant use my app! Keep in knocking me out really frustrating ### 1/5 — Connection issues *2021-09-01, version 1.8.3* On the worst possible times, the machine won’t connect to the phone, it projects a very unprofessional image whilst the customer stands and waits and it refuses to connect, time to change I think ### 1/5 — Disappointed!!! *2020-12-05, version 1.6.3* Pairs with my device but as soon as I press(ok) to exit , it disconnects 😤😤😤. Can’t even charge my customers because when I select their payment option it says I need to connect to my Bluetooth device. ### 1/5 — Re-view: machine processing takes too long. *2020-02-19, version 1.4.3* I fell so embarrassed in front of my customers due to ill functioning of my machine. I purchased this speed-point to help my business. It’s called a speed point but it’s not answering to it’s name as it is supposed. ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2025-03-20, version 3.0.3* Excellent assistance by Cadence ..professional patient and very helpful ### 5/5 — Uncle Big Some *2025-03-20, version 3.0.3* Hi our business has thrived for 2 years since we started using Ikhokha, the cash advance option is one of the best inventions so far, we are able to bulk stock and even do minor upgrades to our business by this back, transaction by transaction, what a time it is to be a day time trader under Ikhokha thank you so much. ### 5/5 — Sabelo *2025-03-17, version 3.0.3* Sabelo was helpful helpful he assisted me with every query that I had and what I appreciated the most is that I called in my airtime was depleting and he did not waste time getting back to me.A very helpful individual. ### 5/5 — Helped on woo commerce *2025-03-10, version 3.0.3* Sabelo helped me out with my woocommerce ikhoka plugin ### 5/5 — Cadence *2025-02-15, version 3.0.2* Hi there, the agent was very helpful in fact she returned my call twice to ensure my issue was sorted. And when I asked to update my email, she did it whilst on the call with her and called me back in 10min to inform me it’s all sorted. Thanks for your promptness❤️ ### 5/5 — Call centre *2025-02-14, version 3.0.2* Sabelo helped me sort out the transaction error quickly and efficiently. Thank you 🙏🏼 ### 5/5 — Claudel *2025-02-13, version 3.0.2* I got great service from this lady on iKhokha thank you so much claudel ### 5/5 — Help centre *2025-02-12, version 3.0.2* Sabelo was very knowledgable and patient - sorting out my issue promptly and professionally! ### 5/5 — Customer support *2025-02-11, version 3.0.2* Sabelo Helped with name changing of the business, the email and phone number. He was very helpful and nice. The way he handled the conversation was very professional and I was so impressed. ### 5/5 — Cadence *2025-02-10, version 3.0.2* Cadence gave me exceptional service! Thank you ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*