# Île-de-France Mobilités — user reviews > 442 indexed App Store user reviews of Île by Ile de France Mobilites, rated 4.70/5 from 4,347 ratings. - Source: https://appshunter.io/ios/app/ile-de-france-mobilites/id484527651/reviews - App overview in markdown: https://appshunter.io/ios/app/ile-de-france-mobilites/id484527651.md - Rating breakdown: 5★ 3,718 · 4★ 329 · 3★ 57 · 2★ 26 · 1★ 217 ## What do users think of Île? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Convenient for travel - 🚀 Quick to get and easy to use **Cons** - 🐛 Buggy and unreliable - 🚫 Not user-friendly for tourists - 🚫 Confusing and complicated - 💰 Charges money but doesn't deliver tickets - 🚫 Doesn't work as advertised **Commonly reported bugs** - App freezes during ticket purchase - Tickets don't load properly in wallet - Account creation issues - Inconsistent error messages - Incompatible with older iOS versions **Most requested features** - Allow account creation without French phone number - Improve ticket purchasing and loading process - Integrate with contactless payment - Provide better support and refund options ## Newest reviews (12 of 442) ### 1/5 — App did not work *2026-08-03, version 9.8.3* Wouldn’t even let me make an account, don’t know why it would have even locked me out and wouldent even go back a screen ### 2/5 — Use Google Maps to plan *2026-08-03, version 9.8.3* App doesn’t reflect current closures, and currently chooses horrible routes to “guarantee comfort and safety.” Well idk about you but I’d prefer a crowded train for 5 minutes vs 50% longer travel time. Google Maps also sends you to closed bus stops but it’s no worse than the app. ### 3/5 — When it works, it’s great *2026-07-26, version 9.8.2* I’m an Apple user which makes things easier. But nonetheless, this app is quite iffy. I never know if it’s going to work not…but when it does it’s so easy. ### 1/5 — Cannot create account from USA or with USA phone number *2026-07-19, version 9.8.2* So, we are planning trip from USA to France and we cannot create account either on app or on website because you do not allow USA IP address or USA phone number. So how we are supposed to use this or purchase tickets ??? ### 1/5 — Take this app down *2026-07-11, version 9.8.2* Tried multiple times to create an account by deleting the app and starting over using different email addresses. Each time it successfully validated my phone/email address, and each time it directed me to login it said invalid email address. Absolute junk ### 1/5 — Hire a design analyst! *2026-07-09, version 9.8.2* Look folks, you’re making it much too difficult. Why do I have to type in my email address? Why can’t I name each card in my Wallet? Why can’t I get the keyboard to disappear to I can tap the payment button (had to view Terms and Conditions to get it to go away)? So finally I decide to create an account, and guess what: “an error has occurred”. Brilliant! Get yourself a designer who has some experience, or at least one who knows how to capture an adequate error message. ### 1/5 — Not good *2026-07-07, version 9.8.1* Bought a pass to the airport, didn't work when I arrived there and was blocked at the gate 🙄 ### 1/5 — Broken and fraud too!! *2026-07-03, version 9.8.1* This app sucks, horrible experience to purchase a monthly Navigo pass. In addition to this, my previous pass only lasted one week as I purchased it one week before the end of the month, and nothing had warned me it does not work on sliding months, they clearly do that on purpose, fraud!!! ### 1/5 — Will Not Accept American Phone Number *2026-07-01, version 9.8.1* Cannot create an account, as the app does not offer US phone numbers as an available format. Use Bonjour RATP instead. Or better yet, avoid giving France your money. ### 1/5 — Super gay *2026-07-01, version 9.8.1* One of the worst and gayest apps I have ever encountered. Must have been programmed by the French. Full of bugs, repeated unexitable screens, and if you dare upgrade your phone, it needs a crack team of technicians to have it work again. Gay. ### 1/5 — Une application de transport qui n’arrive pas à donner un trajet *2026-06-30* Connaissant la régularité des transports en commun en Ile-de-France, une application qui peut nous permettre de nous prévenir en cas de suppression de train et nous donner un itinéraire alternatif aurait été parfait. Pourtant, ce n’est pas le cas de cette application. Tout d’abord, les suppressions de trains sont presque jamais indiqués. On peut regarder le matin même où le train est toujours présent et le temps d’arriver à la gare, train supprimé… Le pire est quand on a des correspondances où l’on la rate car on a suivi le trajet que IDFM nous a proposé. Mais on va arriver au point qui fâche mais cette application ne marche tout simplement pas. Une recherche de trajet met toujours une plomb à arriver. Et cela n’est pas dû à la connexion internet, juste d’une application mal optimisée qui n’arrive pas à me sortir une option de trajet d’un point A à un point B (ce qui est un comble pour une application de transport). Surtout ce problème arrive le plus souvent quand on a besoin d’avoir l’information vite à cause de tous les problèmes de transport qu’on peut subir. On nous dit qu’il faut s’adapter et regarder sur l’application quand il y a des problèmes de transports mais cette même application ne marche pas ou met un temps de fou avant de donner le trajet. Sérieusement, ce n’est pas normal ! Il faut régler ce problème car cela devient insupportable. Optimisé votre application même Plan et Google Maps font mieux que vous alors que vous êtes centré que en île de France. **Developer response:** Bonjour Amexoss, Merci pour votre retour. Je suis navré des difficultés rencontrées durant votre recherche d’itinéraire. Je suis également désolé des difficultés rencontrées avec les informations trafic. Sachez que nous travaillons activement sur le maintien de la qualité des données que nous recevons de nos partenaires afin d’assurer une information fiable. Notre algorithme calcule votre itinéraire en fonction des perturbations, travaux, ou toutes infos trafics susceptibles d’impacter votre trajet. Si vous jugez qu’il s’agit la d’une anomalie, n’hésitez pas à nous en faire part en vous rendant sur notre site dans la rubrique aide et contact, puis nous écrire. Puis dans Réclamation → Information voyageur → Application Votre demande sera étudiée avec attention afin de vous apporter une réponse adaptée. Bonne journée, Jack – Équipe Île-de-France Mobilités ### 4/5 — Appli très utile - quelques suggestions *2026-06-27* Application très utile et efficace pour les recherches de trajets en temps réel. Quelques points d’amélioration lors le la recherche de trajets : 1) depuis quelques semaines il n’est régulièrement plus possible de sélectionner le point de départ ou d’arrivée dans la liste de suggestions (aucun effet en appuyant sur une suggestion, testé sur différents téléphones) 2) les suggestions de lieux sont parfois étonnantes (taper « la def… » propose seulement « esplanade de la Défense » et d’autres destinations peu pertinentes mais pas « la Défense Grande Arche ») 3) quand on précise un horaire, si après les résultats on modifie cet horaire, l’heure remise par défaut est l’heure actuelle et non la dernière heure saisie pour cette recherche **Developer response:** Bonjour C_T_A, je vous remercie pour votre commentaire. Vos remarques ont été portées à la connaissance de notre service qualité pour étude. Bonne journée, Maja de l'équipe Île-de-France Mobilités. ## Most critical reviews (10 lowest-rated) ### 1/5 — RATHER NOT SPEAK *2026-08-27, version 10.0.0* RATHER NOT SPEAK ### 1/5 — App won’t let you log in *2026-08-26, version 10.0.0* I created an account, but was unable to log in and the forgot my password feature didn’t work. My wife couldn’t even create an account. This is a terrible app. ### 1/5 — Blocked!! *2026-08-25, version 10.0.0* Tried to establish an account, and for some reason I was blocked. Their AI support was no help. Said I needed to email the company, but no email address available. So guess I’ll be downloading Bonjour RAPD instead ### 1/5 — 問題を解決して *2026-08-24* アカウント作成がそもそもできない。最後のパスワード作成で何回試しても、別のメールアドレス、電話番号を用いても技術的な問題が発生したとなった。 **Developer response:** こんにちは、これらの困難をお詫び申し上げます。ただし、日本はアプリ上でアカウントを作成する権限を与えられている国の 1 つです。携帯電話の技術的特性と分析に使用されるオペレーティング システムを指定して、アドレス https://www。iledefrance-mobilites。fr/aide-et-contacts/nous-ecrire（請求セクション）に書き込むことをお勧めします。ただし、アカウントがなくても交通チケットを購入できることをお知らせします。良い一日をお過ごしください、イル・ド・フランス・モビリテチームのマヤさん。 ### 1/5 — Got scammed *2026-08-24, version 10.0.0* Ridiculous situation in France that this company scam my 2.55 euro.As I purchase the ticket for metro and load for a god forsaken time, after that I try to reload the page and the whole loading screen disappear. Then I try to look at the metro card in the apple wallet it show 0 ticket ### 1/5 — Stole my money *2026-08-20, version 10.0.0* If you have IDF Mobilite+, it still allows you to buy individual tickets, e.g. tickets to CDG. But those tickets can NEVER BE USED. The app will always bill you IDF Mobilite+ account, and there is no way to switch/select. Also, tickets purchased on your phone CANNOT be transferred to another phone. ### 1/5 — Cannot log on *2026-08-15, version 10.0.0* Terrible app cannot log on no matter how many times aI try ### 1/5 — Fui bloqueada erroneamente. Solicito ajuda . *2026-08-14* Sr, fui bloqueada qnd tentei me cadastrar. Sou uma turista q utilizarei o metrô na minha próxima viagem pra Paris. Esse foi o número de id da recusa Cloudflare Ray ID é a2b2facc08d3013d. Aguardo retorno. grata Fernanda **Developer response:** Olá, informamos que a criação de conta fora da zona Europa não é possível. No entanto, gostaríamos de informar que todos os bilhetes estão disponíveis para compra sem a necessidade de criar uma conta, com exceção dos pacotes Navigo Semanal, Mensal e Anual, que exigem conexão. Mina da equipe IDFM. ### 1/5 — Lost money twice *2026-08-10* Doesnt work well **Developer response:** Hello, can you tell me more about it at https://www.iledefrance-mobilites.fr/aide-et-contacts/nous-ecrire (claim section)? If you are talking about an account creation issue, it should be noted that this is reserved for countries in the European zone and certain specific countries (Brazil is not one of them). However, this will not prevent you from buying transport tickets. If a ticket fails to load, it will be automatically refunded within 24 hours. Have a nice day, Maja from the Île-de-France Mobilités team. ### 1/5 — USA travelers *2026-08-04, version 9.8.3* This app would not validate my email and at different times would not accept my phone number as valid, could not create an account after multiple attempts ## Most praised reviews (10 highest-rated) ### 5/5 — Navigo recharge *2026-08-09* Thres bien **Developer response:** Bonjour Harjinderkaur, je vous remercie pour votre message. Heureuse que l'app vous apporte satisfaction. Bonne journée, Maja de l'équipe Île-de-France Mobilités. ### 5/5 — Easy to use 💛 *2026-08-04, version 9.8.3* Very Useful ### 5/5 — Review Paris Metro *2026-07-25* Once you understand how the system work, it’s very easy. **Developer response:** Hello Roglen, thank you for your comment. I’m delighted if the app seems easy to use after all. Have a nice day, Maja from the Île-de-France Mobilités team. ### 5/5 — Gutes Tool für Paris *2026-07-23* Eine gute App um sich in Paris zu bewegen. Einmal einen Navigo Pass gekauft und die physische Karte aufgehoben. Beim nächsten Parisbesuch den Pass einfach über das Smartphone ( mit NFC ) wieder aufgeladen. Top **Developer response:** Hallo Castanho1975, vielen Dank für Ihren Kommentar. Ich freue mich, wenn die App Ihren Erwartungen entspricht. Einen schönen Tag noch, Maja vom Île-de-France Mobilités Team. ### 5/5 — Easy to navigate *2026-07-17, version 9.8.2* Excellent app, easy to navigate and intuitive. ### 5/5 — Easy to use *2026-07-16* Once you passed the registration process it was easy and it was nice to be able to save the tickets in my wallet but only for iPhones **Developer response:** Hello, thank you for your comment. I’m delighted if the app gives you satisfaction. The wallet will be available on Android soon. Have a nice day, Jack from the Île-de-France Mobilités team. ### 5/5 — Excellent *2026-07-15, version 9.8.2* This app is excellent !! Very useful, well designed and easy to use!! Well done to the whole Dev team ### 5/5 — Metro tickets *2026-07-01* Quick and Easy to use **Developer response:** Hello, thank you very much for your comment. Delighted to know that the app meets your expectations and provides you with satisfaction. Have a nice day, Maja from the Île-de-France Mobilités team. ### 5/5 — Absolute Brilliance *2026-06-21, version 9.8.1* Best navigating App ever! Top Tier! ### 5/5 — Easy access *2026-06-19, version 9.8.1* As a tourist this app is sweet! With Apple Pay, it’s load and go, Mercy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*