# Illinois Tollway — user reviews > 946 indexed App Store user reviews of Illinois Tollway by Illinois State Toll Highway Authority, rated 4.40/5 from 150,113 ratings. - Source: https://appshunter.io/ios/app/illinois-tollway/id1583950147/reviews - App overview in markdown: https://appshunter.io/ios/app/illinois-tollway/id1583950147.md - Rating breakdown: 5★ 118,431 · 4★ 8,496 · 3★ 3,738 · 2★ 2,230 · 1★ 17,218 ## What do users think of Illinois Tollway? Overall sentiment: negative **Pros** - 🚀 Seamless - 🚀 Easy download - 👍 Nice overview of account **Cons** - 🐛 Doesn't work - 🐛 Crashes - 🐛 Glitches - 🐛 Inaccurate charges - 🐛 Confusing - 🐛 Difficult to use - 🐛 Unreliable - 🐛 Unresponsive - 🐛 Maintenance issues - 🐛 Incorrect license plate detection - 🔒 Security concerns - 💰 Expensive fees and fines **Commonly reported bugs** - Login issues - Incorrect credit card information - Delayed toll charge updates - Compatibility problems with newer devices **Most requested features** - Ability to filter activity by transponder - Improved notification system for tolls - Better integration between Pay by Plate and I-Pass - Streamlined payment process - Enhanced user interface and navigation ## Newest reviews (17 of 946) ### 3/5 — License plate recognition *2026-08-26, version 4.0.2* Took trip in an unregistered vehicle. Two days later added that vehicle plate in system. Back dated the plate into system so I could pay for tolls. Been 2 weeks and still don’t see that charge. Taking a long time. Will I get fined as well??? Trying to use system to no avail. ### 3/5 — Transponder and tollway in Indiana is awful. *2026-08-25, version 4.0.2* I take the skyway weekly. For some reason the toll once you enter Indiana from Illinois always has lines and it seems there’s some issue with that station. Anyway I was charged $47.23 for a toll ( as if I was driving t a semi truck) I’m driving a car. So I called. Twice. And wrote a complaint. After all that someone agreed it was a clear error and gave me the credit on my account balance for future tolls. Then yesterday I noticed it was taken back ! You people need to get your act together. Of course I’m now contacting my bank and refusing to pay that charge for auto replenishment. Also the app- you have to refresh every time to see your balance. That should just happen. And you should get a notifier when you’re running low. ### 1/5 — Won’t take debit card *2026-08-25, version 4.0.2* I’ve tried to add my debit card to this app so many times it just keeps denying and denying and denying the website doesn’t want you to add the card so you can pay more fees ### 2/5 — Works 25% of the time!! *2026-08-25, version 4.0.2* Randomly logs out of app; toll charges and balance is delayed ### 1/5 — Ripping people off *2026-08-24, version 4.0.2* Scam protected by it's own law ### 1/5 — Failed to update vehicles or transponders *2026-08-24, version 4.0.2* I tried to remove a transponder and replace it. App said “Something went wrong. Please try again.” Tried multiple times but always failed. ### 1/5 — How can an app be so bad! *2026-08-24, version 4.0.2* Wow this is a terrible app. Nothing works correctly. I just need to know my activities for my expense report! ### 1/5 — App *2026-08-24, version 4.0.2* The app on my phone won’t me edit anything. Keeps saying error and you can’t call anyone because they don’t answer either ### 1/5 — Not easy to use *2026-08-22, version 4.0.2* We traveled out west. All while paying each toll, when we got to Illinois we were encouraged to “keep driving” by the large advertisements posted on the signs. Thanks to all the other 13 states we traveled through for making our toll paying easy. Illinois, I hope to the money you collect from families like us is put to good use on tricking others. In the way home I lived in one week later “no tolls due”. Two weeks later I’m getting texts to pay . I’ve downloaded. Added bank card. You have not made this easy. For goodness sakes! 😳. With Chicago being a major transportation hub for the country - DO BETTER! Also. Is my toll paid ? Because I honestly have no idea. ### 1/5 — Keeps crashing *2026-08-21, version 4.0.2* Keeps crashing when I try to enter my email. I refreshed the app multiple times and turned my phone off and every time I get to this page it freezes. ### 1/5 — Very bad *2026-08-20, version 4.0.2* You can’t pay by plate before was better spcial out of state ### 1/5 — Login Problems *2026-08-19, version 4.0.2* Can only login on my Laptop. App doesn’t allow login. Tried Four times. 08/18/26-Update: Worked for a while then when App was updated again the login screen stopped working. Still works on laptop. ### 1/5 — Nope! *2026-08-18, version 4.0.2* What a user experience mess. It does not provide a clear picture on what has or has not been paid. Somehow the credit card information I entered disappeared after being saved. This app should make it simple for a traveler to pay the tolls incurred. So far that has not been the experience. ### 1/5 — Scam *2026-08-18, version 4.0.2* I keep receiving push notifications saying I have unpaid tolls and they’re escalating. When I try to pay in the app, it says I owe no tolls. ### 1/5 — Bad charges *2026-08-16, version 4.0.1* I have 2 charges to my card that are not mine. And I do not see any way to dispute it within the app. ### 1/5 — Not updating *2026-08-16, version 4.0.1* This app didn’t update so the awful state of Illinois decided to send a bill worth $43 to me for tolls worth $16. ### 1/5 — Changes *2026-08-15, version 4.0.1* The use of the application was easier before it is giving me a hard time ## Most critical reviews (10 lowest-rated) ### 1/5 — Either very corrupt or poorly managed *2026-08-27, version 4.0.2* It’s never ending issue with this program. I can’t pay my bill even tho there are cars on file. Then I call, get caught up, and am told nothing else to worry about. Then another toll hits and it’s been “pending” for awhile now. Now I’m getting those warning letters again. Vicious cycle. ### 1/5 — Technical problems *2026-08-27, version 4.0.2* They always have technical problems in the app ### 1/5 — Add vehicle not working. *2026-08-27, version 4.0.2* It won’t let me add the rental car information. ### 1/5 — Horrible Experience *2026-08-27, version 4.0.2* I have an old account. I try to log in, it says your account was deactivated. Has to send me a code to set a new password. It takes several try’s. I get a completed message on the screen. I log in then it says you have to switch to pay by plate. I want to activate a new pass. I try it says again switch to pay by plate. I try again and again it won’t let me set up my new pass. And you can’t get help at all. Horrible experience ### 1/5 — No option to dispute charges *2026-08-26, version 4.0.2* Application should have option to dispute charges ### 1/5 — App worse *2026-08-26, version 4.0.2* Illinois tollway app..have to make good security from scammers ### 1/5 — TRASH *2026-08-26, version 4.0.2* The app never actually shows any invoices. But it shows I have unpaid invoices and when I click them, it says there’s an error and it closes. I have not received anything in the mail and I have no ability to pay any invoices. So who knows what I have out there! The app, website and otherwise are all garbage. Just like the toll system itself. ### 1/5 — Get new politicians *2026-08-26, version 4.0.2* This app is easy to navigate but the tolls in Illinois are not going to anything worthwhile ### 1/5 — 👎🏻 *2026-08-25, version 4.0.2* This app is managed by 3 chimpanzees. ### 1/5 — credit card update *2026-08-25, version 4.0.2* Cannot update the card info ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2026-08-27, version 4.0.2* Works great! We travel a lot around the country and it’s great not having to worry about tolls. ### 5/5 — Tolls suck *2026-08-26, version 4.0.2* I thought we were stopping paying tolls once the road was paid for and installed. This is such a scam. ### 5/5 — Illinois selective road tax burden *2026-08-21, version 4.0.2* Want to see how much you are currently paying in tolls before they raise it about 50% and then automatically after? This is a must have app!!! Realize you already are paying taxes for all the free highways through the rest of the state, but if you live in select areas of the state you pay directly for your highways, and all the other highways and mass transit through your road and transportation taxes even though you may never use those. Selective Tax and no way to stop the desire for these tolls to indirectly assist non tolled transportation through the state. Keep hurting people who have to drive tollways (I commute out of state to my job and pay my Illinois tax and for the privilege of driving 90 miles each way to work). ### 5/5 — Drive to arrive alive!!! *2026-08-06, version 4.0.1* Good Times, Buster!!! ### 5/5 — Contact us *2026-08-03, version 4.0.1* Has to be easy inquiry. Tab where you can send it issues you have. On I pass while traveling to different cities states ### 5/5 — Illinois tollway *2026-08-03, version 4.0.1* Quick and easy sign up process ### 5/5 — Nice people working there *2026-07-31, version 4.0.1* Nice and polite people working at that office. Always îs a pleasure to talk with. ### 5/5 — Illinois selective road tax burden *2026-07-31, version 4.0.1* Want to see how much you are currently paying in tolls before they raise it about 50% and then automatically after? This is a must have app!!! Realize you already are paying taxes for all the free highways through the rest of the state, but if you live in select areas of the state you pay directly for your highways, and all the other highways and mass transit through your road and transportation taxes even though you may never use those. Selective Tax and no way to stop the desire for these tolls to indirectly assist non tolled transportation through the state. Keep hurting people who have to drive tollways (I commute out of state to my job and pay my Illinois tax and for the privilege of driving 90miles each way to work). ### 5/5 — Great *2026-07-23, version 4.0.1* Great ### 5/5 — Great *2026-07-21, version 4.0.1* Great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*