# illy App — user reviews > 35 indexed App Store user reviews of illy App by illy, rated 2.60/5 from 14 ratings. - Source: https://appshunter.io/ios/app/illy-app/id6740539107/reviews - App overview in markdown: https://appshunter.io/ios/app/illy-app/id6740539107.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 8 ## Newest reviews (11 of 35) ### 1/5 — L’app Non funziona *2025-06-13, version 1.9.9* Non riesco ad accedere. Sta sempre in carica, nn va oltre ### 1/5 — bezahlung funktioniert nicht *2025-05-18, version 1.9.4* Die Bezahlung über PayPal funktioniert nicht. Somit ist diese App unbrauchbar. ### 1/5 — Why not test this app? *2025-04-18, version 1.9.2* The last app was awful, it forgot you each time you log in making heart collecting futile, shopping was not possible and kicked you out to the website , logging you out in the process. I was hoping that these issues were resolved, but they are not. Really not worth downloading, just head to the website for capsules. Great coffee, terrible IT. ### 1/5 — I always end up calling them direct *2025-04-17, version 1.9.2* Fuzz ### 1/5 — Funktioniert nicht *2025-04-13, version 1.9.2* Unmöglich zu bestellen, die App ist nur noch ein Layer zur Webseite und der Paypal Flow funktioniert nicht , somit kann ich nicht bestellen da trotz der erfolgten Paypal Autorisierung die App davon nichts mitbekommt und die Bestellung nicht abgeschlossen werden kann. Bestehende Treuepunkte sind auch verfallen . Schade. ### 1/5 — Lost all my reward points I have gained for last 2 years *2025-04-06* I lost all my points and put me on the beginner level. I will contact the customer service and see if they can fix the issue. ### 1/5 — Historical data loss *2025-04-04* Lost my rewards and ambassador status! **Developer response:** Please excuse the delay in responding. We apologise for the inconvenience. Please contact our customer service team at customer.service@illy.com. They will be able to assist you in resolving the situation and restoring your previous level. ### 1/5 — Peggio che andar di notte *2025-04-03, version 1.9.2* Per migliorare una cosa che funzionava poco avete inventato qualcosa che non funziona. Bravi ### 1/5 — Imbarazzante *2025-04-02, version 1.9.2* È inversamente proporzionale alla qualità del caffè ### 1/5 — New App *2025-04-02, version 1.9.2* The app just doesnt work….. ### 1/5 — Current Account Information didn’t migrate to new app *2025-03-07* Horrible process. My account didn’t migrate to the new app. Lost my rewards for 3+ years, subscriptions, account payments and payment information, address profile gone. App opened up welcome beginner. If a product hasn’t been tested don’t release the update. Just a common sense suggestion for any business making updates. Sent an email to customer service….crickets. I’ll be surprised if anyone responds at this point. **Developer response:** Hello Joey, sorry for the delay in responding. We are sorry to hear about what happened. We wanted to make sure that you received the necessary assistance to maintain your status from the old programme to the new one and that you did not lose any personal data. See you soon! ## Most critical reviews (10 lowest-rated) ### 1/5 — Lost my status *2026-01-29* I lost everything with the new app. I complained to customer service and all they said was, lucky you, you get to be a rewards member starting from the beginning again! When I had reached top status. And had perks and hearts and all of it. Ugh. ### 1/5 — Non è migliorata *2025-12-27, version 2.1.2* Nonostante esista la nuova versione e io l’abbia aggiornata ad ogni apertura il mio iphone chiede di ri-aggiornarla. Non funziona bene. Mi spiace. ### 1/5 — Terrible *2025-11-03, version 2.0.11* One of the worst Apps I have ever used. ### 1/5 — Just doesn’t work *2025-10-16, version 2.0.2* One of the worst apps I’ve come across for many years. Just doesn’t work at any level. ### 1/5 — Awful *2025-10-15, version 2.0.2* Go through the process, will not let you review order on PayPal, so then abort. ### 1/5 — Useless *2025-08-08, version 2.0.2* I have been using the apps for a few months, it works well but there is an issue when trying to pay with PayPal, I can login in in my PayPal account but your app won’t let me finish , and I have to go on the website to place an order , very very frustrating and that make the app useless ### 1/5 — Funktioniert nicht… *2025-08-02, version 2.0.2* …. auf meinem Smartphone. Warum wird das nicht endlich behoben? ### 1/5 — Dämlichkeit *2025-07-29, version 1.9.9* Das ist wirklich die dämlichste App, die ich seit Jahren gesehen habe. Wie man es schaffen kann mit einer Marke eines solchen Renommee einen solchen Bockmist zu produzieren, ist wirklich außerordentlich. Man kann weder seine Maschine hinterlegen. Noch kann man in irgendeiner Art und Weise Kaffee bestellen man kann Herzchen sammeln, aber mit denen kann man dann auch gar nichts anfangen, weil man eben gar nichts bestellen kann. Man wird auf die Website weitergeleitet. Da wiederum findet man in dem entsprechenden Fenster seinen Warenkorb gereinigt eine Katastrophe ### 1/5 — Disappointing app *2025-07-10* This app provides no value. I cannot order food / beverage items for pickup in advance and there is no rewards program for in-store food / beverage purchases. I deleted this app. **Developer response:** We’re sorry to hear that the app did not meet your expectations. We strive to offer the best experience possible and would love to understand what could make it more useful for you. If you’d like to share more details, our team is here to help - please contact us at customerCareUK@illy.com We’ll do our best to assist you! 😊 ### 1/5 — Compliqué *2025-07-05, version 1.9.9* Malgré les mises à jour, faite sur votre application, il est toujours aussi compliqué d’accéder aux commandes et aux abonnements en cours. ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect *2025-06-02* Logged in and everything was as it should be. Not sure why some had issues. Did they start a new account? ### 5/5 — Funzionamento *2025-04-22, version 1.9.2* Vorrei segnalare che l’applicazione non funziona bene nel momento in cui si individua una punto e si seleziona l’opzione delle indicazioni per arrivarci. Praticamente non si collega a mappe come accadeva in precedenza! ### 5/5 — Codice Amico New *2025-02-10, version 1.8.0* SDQGE35H - sconti e accumulo punti ### 5/5 — Codice amico *2025-02-06, version 1.8.0* NAZT2PWP - 500 punti omaggio e 15% sconto primo acquisto ### 4/5 — Ottima la nuova versione *2025-02-21, version 1.8.1* Più veloce e pratica ### 3/5 — Ottima e pessima insieme *2025-11-07, version 2.0.11* L’App è attraente e - per quel che l’ho usata - facile da usare: molto comoda per caricare gli scontrini degli acquisti fatti nei negozi Illy. Però pessima se vuoi vedere il saldo cuori: il mio era inchiodato da oltre un mese su 700, mentre ho scoperto - grazie all’assistenza via WhatsApp - di aver superato quota 4000! :-D ### 3/5 — Mise à jour *2025-07-21, version 1.9.9* Application très bien présenté et utile, mais elle manque cruellement de mise à jour, beaucoup de bug et de latence. Si vous faites une grosse mise à jour digne de ce nom vous serez à la hauteur de nespresso ! ### 3/5 — Ancora non va *2025-06-18, version 1.9.9* Si blocca quando si tenta di rispondere ai questionari e non è sempre comoda per monitorare ordini ### 3/5 — Va un po’ meglio *2025-04-02, version 1.9.2* La nuova app è un po’ più usabile rispetto alla precedente ma SANTA PAZIENZA, possibile che non riuscite a realizzare un’app che per fare gli acquisti non si collega al web? Vedi Nespresso… Dai, ce la potete fare 💪 ### 2/5 — App al di sotto delle aspettative *2025-03-20, version 1.8.1* App mediocre, rimanda al sito web per ogni operazione significativa richiedendo un’altra autenticazione e offrendo un’interfaccia disomogenea sugli smartphone. Non permette di vedere e modificare il proprio abbonamento né gli ordini passati. Poco utile. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*