# iM뱅크 원격지원

> Remote support app for banking customers to troubleshoot and guide on iOS devices. (iPhone/iPad app by iM Bank Co., Ltd..)

- Source: https://appshunter.io/ios/app/im/id1492971426 (this page in markdown: same URL + `.md`)
- Developer: [iM Bank Co., Ltd.](https://appshunter.io/developer/484856086)
- Category: Finance, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 11.0 · 19 MB
- Languages: Korean, Dutch, German (Germany), Russian, Romanian, European Spanish, American English, Italian, Chinese (Simplified, China), Chinese (Traditional, Taiwan) and 5 more
- Released: 2020-01-05
- Data updated: 2026-08-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/im/id1492971426/reviews.md

## What is iM뱅크 원격지원?

DGB대구은행 원격지원은 iOS사용자를 위한 원격지원 앱입니다.
상담원은 고객의 iPhone, iPad를 고객의 동의하에 원격으로 연결하여 채팅, 화면공유를 하여 고객 iPhone, iPad의 문제를 원격으로 조치할 수 있습니다.
상담원이 URL공유를 통하여 대구은행의 상품 및 약관정보를 고객과 공유하여 상품 설명 및 가입등의 절차를 손쉽게 가이드 할 수 있도록 도움을 주는 앱입니다.

## Key features

- Remote device control with consent
- Screen sharing for troubleshooting
- Chat functionality for support
- Sharing product and terms information
- Guided customer assistance

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/im/id1492971426/reviews.md

### 1/5 — 아이폰 지원도 안되면서 왜 출사하나요

*2020-12-15*

화면 녹화 권한 설정하면 되는걸로 알고 있는데 
개발하기 귀찮으신가봐요

## Frequently asked questions about iM뱅크 원격지원

### What devices does iM뱅크 원격지원 support?

iM뱅크 원격지원 is designed for iOS devices, specifically supporting iPhone, iPad, and iPod. It allows bank staff to remotely assist users with these Apple products.

### How does iM뱅크 원격지원 ensure security during remote sessions?

The app requires explicit customer consent before any remote connection is established. This ensures that users are aware and agree to the session, maintaining control over their device access.

### Can bank staff access my device without my permission using iM뱅크 원격지원?

No, iM뱅크 원격지원 strictly operates on a consent-based model. Remote access and screen sharing are only initiated after the customer has given their explicit agreement.

### What kind of issues can be resolved with iM뱅크 원격지원?

The app is used to troubleshoot technical problems on customer iPhones and iPads, guide them through product applications, and explain terms and conditions. It facilitates a hands-on approach to customer service.

### How often is iM뱅크 원격지원 updated?

The latest version of iM뱅크 원격지원 is 2.0.3, and it was last updated on July 16, 2024. This indicates regular maintenance and updates from the developer.

### Is iM뱅크 원격지원 available for Android devices?

No, iM뱅크 원격지원 is specifically developed for iOS users. It allows DGB Daegu Bank to provide remote support for iPhones and iPads.

### Does iM뱅크 원격지원 have ads?

No, iM뱅크 원격지원 does not contain advertisements. As a free application focused on customer support, it provides an ad-free experience for users.

## Version history (last 5 releases)

### 2.0.3 — 2024-07-16

- 서비스 개선

### 2.0.2 — 2024-07-01

- 사명 변경에 따른 명칭 변경

### 2.0.1 — 2023-10-19

- 일부 문구 수정

### 2.0.0 — 2023-10-16

- 실시간 스트리밍 미러링 상담 기능 추가

### 1.0.0 — 2020-01-06

No release notes.

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## More apps by iM Bank Co., Ltd.

- [iM뱅크 기업](https://appshunter.io/ios/app/im/id966412270)
- [iM뱅크 - 아이엠뱅크 모바일뱅킹](https://appshunter.io/ios/app/im/id1067748687)
- [iM샵(#)](https://appshunter.io/ios/app/im/id1479028844)
- [iM 유니즈](https://appshunter.io/ios/app/im/id6478000254)

All apps by iM Bank Co., Ltd.: https://appshunter.io/developer/484856086

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*