# imagineGo — user reviews

> 23 indexed App Store user reviews of imagineGo by Imagine Sdn Bhd, rated 1.59/5 from 80 ratings.

- Source: https://appshunter.io/ios/app/imaginego/id1589791859/reviews
- App overview in markdown: https://appshunter.io/ios/app/imaginego/id1589791859.md
- Rating breakdown: 5★ 6 · 4★ 3 · 3★ 4 · 2★ 6 · 1★ 61

## Newest reviews (5 of 23)

### 1/5 — Like the previous apps but not this one

*2021-10-27, version 1.2*

Still prefer the previous apps where i can check my usage and pay my bill with no issues. But recently the apps didn’t work so i have to remove the previous apps and to see if it works after reinstall. Unfortunately, the apps is already updated and its even worst i can’t even login despite the reset and no email was received, really disappointed.

### 1/5 — What happened?

*2021-10-27, version 1.2*

I wanted to re-register online but there’s a problem. It says account number with 8 digits but all this while the account number only has 6 digits. When did this change? Is it our landline number? I tried that. Failed.

And the “Invoice number” from my recent billing statement. That would be August since I have not yet paid for September. But there is no such thing. Only “Bill number” which I keyed in but it does not work.

Please do not fix what is not broken next time, thank you.

### 1/5 — Great idea. Poor execution

*2021-10-26, version 1.1*

This was a terrible change out from the previous App. And as you could clearly see from your Instagram feed, many users are experiencing challenges trying to get their new account activated. We were shocked by how clunky, disintegrated it is; why should we need to create different emails for different accounts now, when previously it was working just fine with one account? And why did you decode to erase our past quota history and history? These are critical things in ensuring our businesses would run seamlessly and efficiently. 

I hope you will improve on this app. It is sad to see a digital institute like Imagine delivered a supposedly upgraded app so poorly, especially with the amount of hype you created around the launch. 

Also, please please please improve on your customer service. Do listen to people’s reaction and address them. 

I think you guys can really learn something from UNN.

### 1/5 — Pointless.

*2021-10-24, version 1.1*

The previous Imagine Broadband app had no issues and was fine as it is. There was no point of merging both the Mobile and Broadband app, unless it works. 

Firstly, the registration/login part was very annoying. Existing customers shouldn't have to reregister and use a different emails when all this while we have used the old one. Not only that, the announcement was so sudden and unexpected that the customer did not have time to check the bill number (for those who dont get them through email) and account no (due to asking 8 digits). You should have informed everyone through the email that the app is going through an upgrade and to take note of the necessary and relevant information that your comaony needs from us. Reregistering for a new user account is completely unnecessary for existing customers.

Secondly, the moment I login into the new ImagineGo (both app and website), everything was clearly buggy, laggy and not ready to be launched. It was clear that you rushed the process and just wanted the hype from the audience. The data usage wasn't shown properly, the upgrade option was confusing, the boost/add-on doesn't even work. The whole app is unfriendly and confusing towards the customer, which is the reason why so many are angry and disappointed with your company. Even the website version is just a bunch of things that nobody cares for. An app that's supposed to be for the users ease should be simple and straightforward with no nooks and crannies for them to find as if like a maze. I despise the new app.

Finally, if you wanted to upgrade your apps and websites by merging and make it rasy for us customers to use one app. Make sure that everything is simple to navigate through everything by having the same functions as the old one. DST had several services in one app and theirs was working fine and everything is simple and easy for navigation. Yet you added unnecessary options and menus that confuses people who are not tech savvy. It was a pointless attempt of upgrading something that had no issues.

### 1/5 — buggy

*2021-10-22, version 1.1*

app crashed. imagine have an already good apps previously, dont understand the need of a new app.

## Most critical reviews (10 lowest-rated)

### 1/5 — g

*2023-02-12, version 1.2*

uselesss

### 1/5 — Please fix

*2023-02-04, version 1.2*

Rata-rata semua feedback inda memuaskan. Usai tah deh apps kmu ani . View usage pun nada function antah kenapa kah ia kna buat disana macam perhiasan saja kli…mala lagi tecrash antahhh~

### 1/5 — Progress for us

*2022-10-08, version 1.2*

Please fix..thanks..

### 1/5 — Barebones app

*2022-08-30, version 1.2*

The app is as barebones as it can get and only focuses on what’s important… MONEY. Want to check your data usage? Nope you can’t do that. For some reason it’ll just show there’s no decrease in usage even if you’ve used up all the data. You can pay your bills and purchase a booster plan just fine. As long as people have an easy access to spend more money, screw our needs to check our data usage right? As long as it’s convenient for us to pay our bills.

How can we go from the Telbru app, which is a million times better by the way, to this waste of storage. Even the website is basically what you see in this app. It’s ridiculous there have been no improvements since the merger. Don’t get me started on the services I’m PAYING for.

### 1/5 — please do better

*2022-01-02, version 1.2*

wifi still lagging and very dissapointed i cannot see how much gb left. all i can do is i have received email like 90% already used but cannot see how much gb already use. please upgrade for brunei better

### 1/5 — Terrible UX Design

*2021-12-17, version 1.2*

The new app doesn’t have nearly the amount of features the old app offers.

UI is terrible and doesn’t flow well - the same repetitive buttons on most pages. Why do we need the same “Add Booster” button everywhere?? Where is the Support or Upgrade package page? Disappointing.

### 1/5 — Horrible

*2021-12-16, version 1.2*

An absolute nightmare to deal with, one time they charge me without it showing that my bills had been settled. Most of the time it won’t even process my payment

### 1/5 — Apps

*2021-12-01, version 1.2*

Previous apps more much better than this version. Require batter improvement pls

### 1/5 — Need to fix

*2021-11-13, version 1.2*

I cannot see my usage data, still same as per plan. Better previous apps that can see the usage and remaining.

### 1/5 — Horrible

*2021-11-07, version 1.2*

I needed the assistance for days! For four (4) days of trying to reach but none of them ever managed to be reached! 

By the time I can access the app, I can’t pay my bills. You phoned me to request for me to make payments when I make a late payment and when I’m trying to pay, your app crashed. 

There’s too much for me to complain. My data usage stays at 800GB and I’m at the middle of the month now. Can’t track my data usage, can’t pay my bills online & the app hangs. Congratulations! I have NO IDEA why you wanted us to re-register for this un-functioning app!

## Most praised reviews (8 highest-rated)

### 4/5 — Fix bug

*2024-09-17*

Its great to use but I need fix literally right now because of the updates IOS 18, so please I would like to see my balance..

### 4/5 — Ios 18

*2024-09-09*

Your apps dont support ios 18

### 3/5 — Ios 18

*2024-09-17*

Please update your apps i need to pay bill. When i launch the apps. Screen unresponsive.

### 3/5 — Data balance ghoib

*2023-09-26*

Kajap ada ia balance data ani . Most of time inda ia ada. Urmmm payah diri kan mencheck balance data bh.

### 3/5 — Password

*2023-07-31*

Where do you get your password in login?

### 2/5 — Crashes on iOS 15.4.1

*2022-04-04, version 1.2*

After updating iPhone 13 Pro Max to iOS 15.4.1 the app launches to the Imagine Go screen then crashes.

### 2/5 — Disappointing, can do better.

*2021-11-29, version 1.2*

The registration was a bit of a hassle. It asked for 8 digit number which somehow disregards the 6 digit number of broadband users. Although entering the 6 digit will work, the instruction is just bad and confusing.

For the performance, it seems that the quota left for the month has been fixed(used to be stuck at max quota). However it is annoying that I cannot see the statistics of previous month usage. In the old app, I can see how much data I used for the previous month, and what the data are used for (streaming, browsing, etc.). Although there is the “usage” section in the new app, it is always empty.

Good thing about this app is the improved ePayment method and the aesthetic is kinda fresh but in terms of how user-friendly it is, it can do better. No. It NEEDS to do better. I hope this will be improved in the future updates.

### 2/5 — previous app seem better

*2021-10-24, version 1.1*

I cant see my usage, its still stick at 800gb

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*