# IMB Bank Mobile Banking — user reviews > 81 indexed App Store user reviews of IMB Bank Mobile Banking by IMB Ltd, rated 4.20/5 from 5 ratings. - Source: https://appshunter.io/ios/app/imb-bank-mobile-banking/id456594865/reviews - App overview in markdown: https://appshunter.io/ios/app/imb-bank-mobile-banking/id456594865.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of IMB Bank Mobile Banking? Overall sentiment: mixed **Pros** - 👍 Easy to use and navigate - 👍 Friendly and helpful staff - 🚀 Quick transfers and transactions - 👍 Good for older users - 👍 Convenient online service - 👍 Simple and efficient - 👍 Great customer service - 👍 Reliable when it works - 👍 Good functionality - 👍 User friendly interface - 👍 Secure banking **Cons** - 🐛 App crashes frequently - 🐛 Login issues and errors - 🐛 Slow to open or load - 🐛 Untrusted connection errors - 🐛 Inconsistent performance - 🐛 Outdated technology - 🐛 New UI is janky - 🐛 Payment issues - 🐛 Not user-friendly for all - 🐛 Keyboard covers login button - 🐛 Difficult to navigate new UI **Commonly reported bugs** - App crashes on launch - Cannot log in - Untrusted connection errors - Keyboard covers sign-in button on smaller screens - Error message during transfers - Scrolling back to the top of transaction lists - Payments not processing correctly - Balance showing current but not available - App not working after iOS updates - App not supported on older iPhones - Unexpected error when resetting PIN/password **Most requested features** - Pull down to refresh - Notifications for transactions/payments - Ability to view previous sessions with receipt numbers - Set default payment method (e.g., not defaulting to PayID) - Chatbot for feedback - Apple Pay integration - Categorization of spending - Dark mode ## Newest reviews (13 of 81) ### 4/5 — Decent app but missing pull down refresh? *2026-08-18, version 2512.9.0* Only started using today and found everything I need easily. But there is no way to pull down and refresh account? Seems to be the only thing missing so far ### 3/5 — Slow *2025-12-02, version 2504.0.3* Very Slow to open but still a OK app ### 5/5 — Great app *2025-11-07, version 2504.0.3* Simple and easy to use ### 2/5 — Keeps scrolling back to top *2025-10-27, version 2504.0.3* I have updated this app each time and nothing helps. I want to look through my past transactions for the last few days or weeks and it gets to a point where it just brings you back to the top of the list of transactions. Like it’s faltering. Can someone please fix this issue. Waiting for a statement isn’t something I want to do each time. We get paid monthly and I need to check to see what has come out of the account and what still needs to. It’s driving me mad nit being able to see our transactions. ### 5/5 — IMB Bank YES ! *2025-08-11, version 2412.2.3* Quality banking safety meets user friendly APPS works really good ### 4/5 — almost perfect *2025-04-10, version 23.12.3* the app is great, i can access everything i need, but i would love for it to have notifications for transactions/payments into your accounts like other banking services. ### 5/5 — IMB app *2025-01-27, version 23.12.3* Simple quick and efficient ### 5/5 — Prasannath Mahendran *2025-01-23, version 23.12.3* Very good and fast service ### 5/5 — Great app. *2025-01-22, version 23.12.3* Great app, simple, easy, looks good. Everything I need and nothing I don’t. ### 4/5 — Easy *2025-01-18, version 23.12.3* So easy to use ### 4/5 — Session history *2025-01-04, version 23.12.3* I would like to be able too pull up previous sessions with all the details including receipt numbers. ### 5/5 — Excellent banking service *2024-11-19, version 23.12.3* I have transferred my all loan with IMB bank . Very convenient online service . Once you have to open an account and that’s it . All online account in one place and very secure bank . Online service is amazing and very happy to see my all accounts in one place . I have 4 loans account and all transactions history I can see at one place and get statements every month when require online . No need to call customer care. Loving it. ### 5/5 — Gary *2024-11-17, version 23.12.3* Love IMB Mobile banking ## Most critical reviews (10 lowest-rated) ### 1/5 — Need More Updated Banking app *2026-08-17, version 2512.9.0* Ok ### 1/5 — Doesn’t work! *2025-10-17, version 2412.2.3* Can’t login to the app once again with a new iPhone update! Looking elsewhere for a better bank that can work no matter what!! IMB should be ashamed of themselves… ### 1/5 — iOS 16 *2025-08-30, version 23.12.3* And now it doesn’t work. Thanks and get stuffed. There is no update option to iOS 16 on this iPhone 7. So your statement in your response was incorrect. Obviously your organisation does not support inclusiveness for all members. In a time we’re people live out of there phones. I find this unacceptable. Ironically my other banking app from the big 4 still works like a charm. IMB already told me to just use a web based pc. I will try to plug my desk top into the cigarette lighter when I’m on the move. Fairdinkum. ### 1/5 — Don’t bother *2025-06-23, version 2412.2.1* I spent 25 years as a loyal customer for them to refuse to take my business at a critical moment in my life. Another bank took my business no problem. The app is very generic and doesn’t hold a flame to modern banking apps. ### 1/5 — Change to app *2025-06-20, version 2412.2.1* Since the app has been updated I haven’t been able to pay any bills online. When the screen comes up I put in the account name and the persons b pay info but I am not able to put any amount in that box. I have tried deleting the app and reinstalled it but made no difference. ### 1/5 — Can’t access my balance *2025-04-09, version 23.12.3* Why is my balance showing in current balance but not in available balance ### 1/5 — App doesn’t work at all, crashes when I click the app logo instantly *2024-11-12, version 23.12.3* Can’t check what I’m owing with ease. ### 1/5 — Osko doesn’t work *2024-11-06, version 23.12.3* Osko must be paid to another account within seconds but when you transfer from IMB it take 24 hours ### 1/5 — App crashing *2024-07-13, version 23.12.1* Can’t open the app at all. It immediately crashes when I try to open it. ### 1/5 — Does not work *2024-02-06, version 23.3.51* I have not been able to get past the dreaded white screen to even attempt to use the app. Like others I have uninstalled and reinstalled only to find the same thing. Totally useless app! ## Most praised reviews (10 highest-rated) ### 5/5 — Knee high to a grasshopper *2026-08-07, version 23.3.51* I have been with IMB since I was knee high to a grasshopper and in all that time ( I am 76 now) only once did I have a problem and that was years ago. And that was my sisters fault! They have fantastic staff, always willing to explain things when I feel out of my comfort zone and I have very little finances but they still treat me with kindness and respect. If anyone out there needing to get back to old fashioned customer service then change over to IMB. AND I GET TO TALK TO PROPER English speaking humans and none of this hanging on the line to force you to hang up. They answer their phones, they listen, they hear and they help, always. Something very special in this day and age. And if you mention my name, well I am not certain if that would help or hinder but you never know, at least I may get a thank you! Love IMB, been around for years, make time to check them out. 💕🦘 Diana ### 5/5 — Ebony was great *2026-08-04, version 2512.9.0* Ebony wash great ### 5/5 — Banking made easy *2026-07-31, version 2512.9.0* IMB has made banking very easy for me. ### 5/5 — Banking made easy *2026-07-08, version 2512.9.0* IMB has made banking very easy for me. ### 5/5 — Very professional and easy to follow *2026-06-30, version 2512.9.0* Very professional and easy to follow you don’t need to do a computer course to use it. It is good for us oldies to follow thank you very much. One very satisfied customer Warren Snodgrass ### 5/5 — Customer Service *2026-04-23, version 2504.0.6* Staff are very friendly. They go out of their way to help you. It is old fashioned banking at its best. Thank You Sylvania Branch 🙏 ### 5/5 — IMB Banking app *2026-03-06, version 2504.0.6* So very easy to use. Much quicker than using the bank website, too. ### 5/5 — Fantastic *2025-12-15, version 2504.0.4* IMB is a great bank, highly recommend. ### 5/5 — Online banking *2025-11-20, version 2504.0.3* Very easy to navigate the site great job ### 5/5 — Happy Customer *2025-11-10, version 2504.0.3* Have been with IMB for over 40 years and have been very pleased They rang me when someone tried to use my card overseas And could not thank them enough . --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*