# IMG Mobile — Manage your IMG insurance

> Mobile management for international health insurance plans and global provider search. (iPhone/iPad app by International Medical Group, Inc..)

- Source: https://appshunter.io/ios/app/img-mobile/id1628306666 (this page in markdown: same URL + `.md`)
- Developer: [International Medical Group, Inc.](https://appshunter.io/developer/1628306668)
- Category: Travel
- Price: Free
- Rating: 1.80/5 from 15 App Store ratings · 11 written reviews indexed
- Age rating: 12+
- Requires: iOS 14.1 · 29 MB
- Languages: English
- Released: 2022-12-29
- Data updated: 2026-07-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/img-mobile/id1628306666/reviews.md

## What is IMG Mobile?

Our new mobile app puts the power of your MyIMG Account in the palm of 
your hand. You can now access your IMG insurance and assistance plans 
from anywhere in the world, without having to find a computer. From the app
you can manage your account and username, reset your password, or 
change your email and other personal information on your MyIMG profile. 
Review payments and change payment methods at any time. If you need to 
review your plan documents or share them, you can view and download 
them on the go, with the ability to email them directly from the app. Some 
users will have access to travel intelligence to keep you safe while traveling 
the world. If you’re abroad and need to find a provider, search our database 
of qualified physicians and facilities across the globe with the click of a 
button. With the app, you can also access a list of frequently asked questions
about IMG plans and policies and find the contact information you need.

## Key features

- Manage MyIMG Account
- Access Insurance Plans Globally
- View and Download Policy Documents
- Update Personal Information
- Review and Change Payment Methods
- Search Global Healthcare Providers
- Access Travel Intelligence

## Recent user reviews (10 of 11)

All indexed reviews: https://appshunter.io/ios/app/img-mobile/id1628306666/reviews.md

### 1/5 — App won’t login

*2026-05-11*

Purchased coverage earlier today; registered then successfully logged-in on my desktop; downloaded the App but it refuses to login w/known good credentials on my iPhone 17 Pro. Uninstalled/reinstalled, reset to a different password, but still no joy. Customer “service” replied “the only help I can offer is a guide” (which gave no new info). I can login on my phone via the browser so that’ll be my main point of access when traveling. Terrible App!

### 1/5 — Don’t even bother with this app.

*2026-05-11*

I can’t even log in to the app to use it, as it won’t recognize my credentials. I even tried resetting my password to see if that would work, and no joy. Would leave zero stars if I could. I’ll just have to carry the company’s phone number with me when I travel, and hope that if I need to use it, they’ll be able to find me in the system.

### 1/5 — Can’t log in

*2026-03-17*

I created an account and went to login and it tells me I’m using the wrong combination of username and password, which are both cached and auto populate. So I’m not entering anything incorrectly. Then I’m stuck in a loop trying to reset password because it does t recognize my email address even though I received an email from them. I can’t determine the username (which I know) because I can’t access my member id, which is required and only accessible once logged in, to receive the user name. This is literally a maze of madness. Whoever designed it also invented the fun house, house of mirrors. Unbelievable.

### 1/5 — App shots off

*2026-02-07*

The app doesn’t perform well. It lets you log in but after making any selection it shots off. Not a good app and the same happens to their website. Information has been done only through phone call.

### 1/5 — Shameful app

*2025-12-21*

It’s total garbage. Big company can’t spend money for normal app

### 1/5 — Extremely Disappointed – Will Be Sharing Feedback with Prudential

*2025-07-12*

Prudential is our company’s vendor for multiple benefits, including emergency travel assistance through their partnership with IMG. This is my first time downloading the IMG app, and I’m extremely disappointed—it's essentially non-functional. You can’t even add a trip, which defeats the entire purpose of the app. This is a valuable service, and it's frustrating that IMG hasn’t put in the effort to make the app usable. I plan to share this experience directly with Prudential, as it reflects poorly on an otherwise meaningful benefit, and perhaps the need to revisit the partnership.

### 1/5 — Useless app.

*2025-03-27*

Whoever created this app should be fired. Just downloaded the app and cannot add any trips to this.

### 1/5 — Not Sure This App is for IMG Health

*2024-05-04*

This app appears to be associated with International Medical Group insurance; however, I cannot seem to log into the app using the MyIMG account. It seems to want to login to the account but immediately throws back a message that I am being logged out for security reasons and I should log in again. It also looks like the app was last updated a month ago according to the App Store information displayed. If I tap on App Support I am directed to a credit card shopping coupon serviced instead of a developer help site. Really odd and seems sketchy at this time. Cannot recommend at this time and who knows if it will be functional in time for our upcoming trip overseas.

### 1/5 — Horrible insurance

*2024-02-05*

I never reviewed in a app and the service. It’s just that I’m am very frustrated the service of this company. I have my card, all my information to use to register into teladoc, gives me a lot of error, also it’s connected to United Healthcare and try to register the account give me lots of error, tried to call each one of them and it all goes back to this IMG insurance. For 2hrs of talking and register just to have a phone visit. It’s giving me a headache. It’s like they do not want me to use their insurance when needed. Don’t give people a hard time using your service. This is not the first time happens to me. But this is the first time for all talking to customer service. Nothing happens.

### 3/5 — Bugs. Please fix!

*2023-06-23*

Bottom of dashboard shows alerts with a number and it looks like there are items underneath, but it don’t slide or allow you to click on it.   The number showing doesn’t equal what I see on the dashboard?  Perhaps a tour and no unnecessary things that appear like they SHOULD be click- able

## Frequently asked questions about IMG Mobile

### What can I do with IMG Mobile?

IMG Mobile allows you to manage your MyIMG account, access your insurance and assistance plans from anywhere, update personal information, review payments, and download policy documents. You can also search for global healthcare providers and access travel intelligence.

### Is IMG Mobile free to use?

Yes, IMG Mobile is available for free download and use. It does not require any payment to access its core features for managing your insurance plans.

### Does IMG Mobile have ads?

No, IMG Mobile does not contain advertisements. Users can manage their insurance information without interruptions from in-app ads.

### What devices support IMG Mobile?

IMG Mobile is currently supported on iPhones and iPods. The app is designed for iOS devices, allowing users to manage their insurance on the go.

### How often is IMG Mobile updated?

The latest version of IMG Mobile is 7.0, updated on June 30, 2025. While specific update frequency isn't detailed, this indicates ongoing development and support for the application.

### What is the age rating for IMG Mobile?

IMG Mobile has an age rating of 12+. This suggests the content and functionality are considered appropriate for users aged 12 and older.

### Can I find doctors abroad using IMG Mobile?

Yes, IMG Mobile includes a feature to search its database of qualified physicians and facilities across the globe. This helps users find necessary medical providers when they are abroad.

### What is the user rating for IMG Mobile?

IMG Mobile has a user rating of 2.3 stars based on 9 ratings. This indicates that while some users find it useful, there may be areas for improvement based on overall user satisfaction.

## Version history (last 5 releases)

### 8.1 — 2026-05-02

Bug Fixes

### 7.0 — 2025-06-30

Bug fixes
Redirecting claims to the web

### 6.0 — 2024-03-21

Authentication migration from OpenID to OAuth2
Improved error messaging for empty Policy list

### 5.1 — 2024-02-26

Fix: format of phone numbers.

### 5.0 — 2023-10-30

- Claims Router - depending on what type of policy the user will be directed to either the app workflow or the web 
- Claims - for certain policies the user can now submit their claim via the app 
- Crisis24 issue - caused users not to be able to see country, intel or alerts when searching for specific country 
- Contact\Send Message (to Support) now have indicators of required fields 
- Updated logout message so that it is now different when a user manually logs out vs. being timed out

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## Related topics

[img mobile](https://appshunter.io/ios/topics/img-mobile) · [img insurance](https://appshunter.io/ios/topics/img-insurance) · [img travel insurance](https://appshunter.io/ios/topics/img-travel-insurance) · [img](https://appshunter.io/ios/topics/img) · [img mobile app](https://appshunter.io/ios/topics/img-mobile-app)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*