# Immune مناعة — user reviews

> 95 indexed App Store user reviews of Immune مناعة by Ministry of Health - infrmation System Department, rated 3.27/5 from 475 ratings.

- Source: https://appshunter.io/ios/app/immune/id1558661183/reviews
- App overview in markdown: https://appshunter.io/ios/app/immune/id1558661183.md
- Rating breakdown: 5★ 218 · 4★ 44 · 3★ 25 · 2★ 24 · 1★ 164

## What do users think of Immune مناعة?

Overall sentiment: negative

**Pros**

- 💡 Wallet support
- 👍 Correct mobile number

**Cons**

- 🐛 App crashing
- 🐛 Showing not vaccinated
- 🐛 Wrong email address error
- 🐛 OTP authentication issues
- 🐛 Passport # not registered issue
- 🐛 App not working
- 🐛 Visitor vaccinated in Kuwait cannot register

**Commonly reported bugs**

- App not opening
- App keeps crashing
- Showing wrong email address error
- OTP not received
- Passport # not registered issue
- App not working
- Visitor registration not working

**Most requested features**

- Add email ID verification
- Option to change registered mobile number
- Connect to UK, USA and EU apps for vaccination proof
- Add PCR test history
- Combine Immune and Shlonik apps into one
- Add electronic medical record feature

## Newest reviews (14 of 95)

### 3/5 — رد على عبدالرحمن السعودي اللي وصف البرنامج بالفاشل

*2022-10-08, version 3.4*

بما انك سعودي مثل بلدك خير تمثيل بأدبك وأخلاقك أما اذا بمشي بمقاييسك انا شخصيا يوم بغيت اتزوج من السعودية ما اشتغل معاي لا ابشر ولا ناجز ولا نفاذ ولا شي ورحت وقالولي لازم تطق درب لي الرياض تقدم معروض للامارة ورقة مكتوبة تطلب فيها الموافقة على الزواج وتنطر على ما يجيك رد بصورة اشبه بالقرون الوسطى ومع ذلك قلنا حالة خاصة وما قلينا ادبنا بالعكس احترمنا البلد واهله يابو برامج وسهولة وراحة بال المواطنين لذلك اذا رمت ان تحيا سليما من الأذى ودينك موفور وعرض صيّن لسانك لا تذكر به عورة امرئ فكلك عورات وللناس ألسن

### 4/5 — ممتاز

*2022-06-24, version 3.2*

I wish if you combine immune and shlonik app to be as 1 app and please add PCR test History not just the recent test

### 4/5 — Showing not vaccinated

*2022-03-21, version 3.1*

The app now showing as not vaccinated 
Though i am fully vaccinated ,App showing as not vaccinated 
Earlier it was showing vaccinated

### 4/5 — OTP مصادقة

*2022-01-19, version 3.1*

ياريت يتم ربط مصادقة تفعيل البرنامج مناعة عن طريق تطبيق هويتي للموطنين والمقيمين لان رمز OTP لايصل على الرقم المسجل وانت خارج الكويت صعب

### 1/5 — صعب التعامل

*2021-12-12, version 3.0*

التطبيق فيه مشاكل للزوار لا يقبل الدخول ولا يغير الحالة زيارتي يومين وأبقاني في الحجر وانا محصن ومسحة المطار سلبية .. الدعم الفني غير متعاون ولا يتجاوب

### 1/5 — أرسل بيانات وما يوصل

*2021-12-08, version 3.0*

أرسل بيانات وما يوصل .

### 4/5 — App crash

*2021-12-06, version 3.0*

App is crashing on iphone 12
Tried to re-install several times and still crashing

### 3/5 — App Crash on iPhone 13Pro IOS 15.1.1

*2021-12-05, version 3.0*

Application is keep crashing on iPhone 13 pro with IOS version 15.1.1

### 1/5 — It's not opening

*2021-12-03, version 3.0*

Can you please fix bug

### 3/5 — Wrong email adress

*2021-11-24, version 2.7*

If we give capital or small that otp will came to our maill but in the case of get otp it was not working

### 1/5 — Urgent help needed

*2021-11-24, version 2.7*

This app keeps showing me wrong email address whereas i am typing the right one. This is really not manageable. I have a flight to kuwait today evening. My vaccination certificate has also got approved. But i am not able to login to immune help. Plz help urgently.

### 3/5 — How to change mobile number

*2021-11-02, version 2.7*

Hi sir I can't login in immune app due to kuwait number has closed please tell me what is possibility to change my number already approved my vaccination certificate by Moh Please suggest

### 1/5 — خطأ في الإيميل

*2021-10-27, version 2.7*

سجلت وجاني قبول واذا جيت ادخل يقول الايميل خطأ 
للأسف ان تطبيقكم لا يدعم الشرطة (-) في خانة الإيميل

سجلت مره اخرى بإيميل آخر ولم يأتي قبول او رفض منذ ثلاثة أيام !!! 

مواطن خليجي

### 1/5 — NOT ACCEPTING ANY EMAIL

*2021-10-21, version 2.7*

Tried several times after registration.However it shows that my email is wrong no matter what email I use it still shows that it’s wrong email. Please advice.

## Most critical reviews (10 lowest-rated)

### 1/5 — Not working anymore

*2024-04-02, version 3.5*

Maybe they removed server

### 1/5 — my vaccination data disappeared

*2022-07-15, version 3.2*

I just checked again the account and my vaccination certificate is disappeared also it saya im not vaccinated yet. but first it was appear before. i dont know why its gone .. please to fix it

### 1/5 — لايعمل

*2022-02-17, version 3.1*

التطبيق لا يعمل على الايفون ١٢ يرجى تطوير التطبيق

### 1/5 — Wrong e-mail address error showing upon clicking on visitor

*2022-01-30, version 3.1*

I am travelling for the first time to Kuwait 
I tried to register in Kuwait immune app.
I clicked the visitor option after that it’s showing to enter passport number and email I’d 
Even after typing correct passport number and email address and clicking to generate otp its showing wrong email address 
Please fix this issue

### 1/5 — Will not allow access

*2022-01-23, version 3.1*

The app keeps saying wrong email address even though I have gone back to all my other documents associated with the Kuwait government and it is the correct email. Very frustrating!

### 1/5 — كراش

*2022-01-12, version 3.1*

التطبيق يسوى كراش لا نستطيع الدخول

### 1/5 — App crashing التطبيق يطردني

*2022-01-04, version 3.1*

كل ماضغطت على الابلكيشن يطردني ما ادري شنو اسوي مسحته ورديته فوق 40 مره

### 1/5 — Asked to be fixed

*2021-12-27*

It’s hard to Catch and install plus making my phone crazy especially when I deleted the app one more thing it’s not helpful at all

### 1/5 — App  not working

*2021-12-20, version 3.1*

Trying to login the app says passport not found after several days. How do I resolve this? Should I still get on the plane?

### 1/5 — Passport   not registered issue

*2021-12-14, version 3.0*

I’m trying to long in but it says passport # isn’t registered and my flight to Kuwait is in 2 days. How to resolve this?

## Most praised reviews (10 highest-rated)

### 5/5 — Application is not opening

*2024-05-05, version 3.5*

Please can you fix the application, its not opening

### 5/5 — Error application

*2024-03-20, version 3.5*

Why I can’t open the application,pls fix the application,because it’s important

### 5/5 — سلام

*2022-01-05, version 3.1*

سلام عليكم انا غيرت جوازي السفر واهذت 3جرعات وشهاده التطعيم الي الان لم يتغير الي رقم الجواز الجديد

### 5/5 — it tells me wrong email address over and over

*2021-11-08, version 2.7*

please fix this, so i can get otp number

### 5/5 — Wallet support

*2021-11-03, version 2.7*

The option to add your vaccination card to the Apple wallet for easy access

### 5/5 — No option for visitor vaccinated in Kuwait

*2021-10-31, version 2.7*

Visitor vaccinated in Kuwait cannot register!!
And there is no e-mail search, MOH staff just randomly registered an e-mail and didn’t inform!!

### 5/5 — Correct mobile number why show please enter correct Mobile number registered in Covid-19 system

*2021-08-11, version 2.5*

Immune app

### 5/5 — خدمة الاكترونية

*2021-07-19, version 2.5*

اتمنا انكم تسون تطبيق خاص ملف حق المريض  وانه  يقدر طلع التقارير والاشعه ونتيجة التحليل بدال مايحمل الاوراق معه

### 5/5 — I can’t modify to add the certificate of second dose of COVID-19 vaccination

*2021-07-14, version 2.4.2*

I can’t modify to add the certificate of second dose of COVID-19 vaccination

If you registered for first dose and approved you can’t register for second dose

### 5/5 — After update it’s showing yellow

*2021-06-20, version 2.4.1*

Dears after updating app it’s showing yellow before it was showing green

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*