# Imou Life — user reviews > 465 indexed App Store user reviews of Imou Life by Huacheng Network(hk) Technology Limited, rated 4.30/5 from 4,737 ratings. - Source: https://appshunter.io/ios/app/imou-life/id1071165451/reviews - App overview in markdown: https://appshunter.io/ios/app/imou-life/id1071165451.md - Rating breakdown: 5★ 3,299 · 4★ 634 · 3★ 255 · 2★ 178 · 1★ 371 ## What do users think of Imou Life? Overall sentiment: negative **Pros** - 🚀 Excellent image quality - 🔒 Reliable security features - 👍 Easy to set up and use - 👍 Great value for money **Cons** - 🐛 Frequent disconnections and offline issues - 🐛 Unreliable notifications and motion detection - 🐛 Playback and recording problems - 🔒 Poor customer support and lack of troubleshooting options - 💰 Subscription model and hidden costs **Commonly reported bugs** - App crashes and freezes after recent updates - Inability to log in or access cameras remotely - Incorrect time stamps on recorded footage - Unresponsive or missing controls in the app **Most requested features** - Improved motion detection and activity zones - Continuous recording option without subscription - Two-way audio support - Ability to disable ads and subscription prompts ## Newest reviews (14 of 465) ### 3/5 — Playback *2026-08-06* Overall the camera quality for my dual cruisers is great. However when it comes to video play back it all falls down. My cameras are not even a week old and one of my cameras hasn’t had playback at all! My second camera had playback and now suddenly dosent ? Both cameras have 256gb sd cards in them and are both formatted correctly, the app shows that someone has been detected but I can’t wait it back as it pops up with “play error, tap to refresh”. I’ve rebooted the cameras and re formatted the cameras again but I still have no play back. Could this be a software issue? ### 3/5 — My camera *2026-07-26, version 10.1.6* Why does it keep going off and on on my pc ### 4/5 — Problème avec les notifications *2026-06-27* Plus moyens de recevoir de notifications lors d’une détection. Pourtant tout est correctement activé… ### 3/5 — Used to be great before updating *2026-06-21, version 10.0.6* Such a shame… if it ain’t broke, don’t fix it… !!! My cameras used to turn on alerts automatically when I left my house. Now it has to be done manually… which I never remember to do… apparently can set it up with Siri, but after several attempts and NOTHING happening, I’ve given up the idea 🤷‍♂️. Hope they sort this soon. ### 2/5 — Something changed *2026-06-15, version 10.0.6* I believe the latest update ruined the possibility of arranging the cameras in the order you want them! No matter what I do I can not rearrange the order they are in. Also it was working fine and all of a sudden it stopped working and reverted to some random order. This happened last week and the latest update happened around the same time! Another problem is the cameras don’t overwrite the storage cards like most other cameras so you must manually format and delete the card every few days, a total pain in the butt! ### 3/5 — Device goes offline frequently *2026-06-05, version 10.0.6* After last update the devices go offline frequently. Lookalike loosing WiFi connectivity. ### 1/5 — New update is very disappointing. *2026-05-22* New update is very disappointing. The old version was much better and more practical. Main issues: Home page layout is bad and oversized Cannot easily see how many cameras are online/offline Important information is missing from the home screen Thumbnail/grid view looks poor and less user-friendly I am using 14 cameras, so the online/offline status feature is very important for daily monitoring. Kindly bring back the older version or add these features again. ### 1/5 — bug after update *2026-05-21, version 10.0.0* after update do not work disarm or all disarm ### 1/5 — Latest update v10.0.0 ruined everything *2026-05-20* The most recent update has adversely affected the layout of the home page cameras display. I’m currently utilizing 13 cameras, and navigating through them has become significantly more challenging. Previously, it was relatively straightforward to configure the layout, such as thumbnails or grid view, among other options. I request Imou to release an update that reverts the application to get back its previous feature, thereby minimizing its size. ### 2/5 — Clips never load *2026-05-17, version 9.6.2* 90% of the time the video clips don’t load and even when they do they take FOREVER. Never used to be this glitchy. ### 4/5 — Need dark icon for iphone 17 *2026-05-12* Please support dark icon theme for iphone 17 ### 1/5 — Lost the ability to delete daily alarm events *2026-05-07, version 9.6.2* Dont take the latest update if you like being able to review and delete daily alarm events….. ### 1/5 — SCAM!! *2026-04-20, version 9.6.1* This is a scam. I stopped my plan 2 years ago. I ended the subscription. I even changed the card info. They still take my money every month. I’ve chat with so many support teams and they say it’s nothing they can do. ### 1/5 — Slow on Mobile Network *2026-04-18* The cameras open quickly when phone is on wifi but as soon as you shift to 4G/5G mobile network cameras take 10 to 15 seconds to open which is very frustrating. It’s not that the network is slow it is same in other phones too. Need to improve mobile network compatibility. ## Most critical reviews (10 lowest-rated) ### 1/5 — Không nghe được cam *2026-09-01* Tự nhiên điện xem đc nhưng không nghe thấy gì dù loa bật hết cỡ và k tắt loa trong ứng dụng ### 1/5 — Too technical *2026-07-25, version 10.1.6* If you don’t pay subscription monthly camera doesn’t work ### 1/5 — Sd card *2026-06-27, version 10.0.6* Wants you to buy cloud storage but offers SD card memory but never works even formatted them and changing them. 6 cameras don’t hold memory Real shame they would of been best cameras on the market if this worked ### 1/5 — New update is rubbish *2026-06-16, version 10.0.6* Since the latest update my video and audio aren’t in sync with eachother. We got this camera to capture memories of our little one and the footage is pretty much useless :( ### 1/5 — Bad update *2026-06-01, version 10.0.2* After update this option was removed in Home Page (all camera and small picture ) now only ( Show less ) , before was 2 pictures in Gird mode for each line ### 1/5 — Estafa *2026-05-28, version 10.0.2* Compré un espacio para una cámara por un año solo duró dos meses ### 1/5 — Unable to connect to the camera after the latest update *2026-05-27, version 10.0.0* The latest update has bugs ### 1/5 — 新版本不好用 *2026-05-26, version 10.0.0* 离家按钮等于没用，按了也不会打开摄像头，有什么用？还跟我自己设置的一键布防冲突了，建议离家按钮加一个添加摄像头功能。 ### 1/5 — Alarm *2026-05-25, version 10.0.0* Doesn’t work correct ### 1/5 — If it ain’t broke, don’t fix *2026-05-23, version 10.0.0* I don’t know what’s happened in this update but the app is unfathomable. Why change so much?? So annoying and frustrating ## Most praised reviews (10 highest-rated) ### 5/5 — Imou *2026-06-15, version 10.0.6* So wonderful ### 5/5 — Best CCTV in the Philippinea *2026-05-22* Easy to access. CamerA Definition is superb ### 5/5 — Camara *2026-05-17, version 9.6.2* Great, functional camera with night vision. Never let me down👍🏻 ### 5/5 — I love it 🥰 *2026-05-02, version 9.6.2* Excellent quality, the images are great ### 5/5 — 🥳 *2026-04-13, version 9.6.1* Exelente calidad las camaras y la app recomendada 100x100 la nueva camara 4g y wifi magnifica 👍🏽 ### 5/5 — Дунди *2026-04-09, version 9.5.2* Перфектни ### 5/5 — Good build quality *2026-03-13, version 9.5.2* Its really good apps and camera ### 5/5 — Really pleased *2026-03-12, version 9.5.2* Great product with an amazing phone app ### 5/5 — Great Security Camara. *2026-02-25, version 9.5.0* Great Camara, never had a problem with it, Everything works exactly as it should. Easy to set up. ### 5/5 — Súper *2026-02-23, version 9.5.0* Todo ok --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*