# Impressed Dry Clean & Laundry — user reviews > 38 indexed App Store user reviews of Impressed Dry Clean & Laundry by 中天科技系統有限公司, rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/impressed-dry-clean-and-laundry/id1048868193/reviews - App overview in markdown: https://appshunter.io/ios/app/impressed-dry-clean-and-laundry/id1048868193.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (10 of 38) ### 3/5 — Taking too long *2016-11-27, version 1.2* Service is good but need to shorten the wash and fold process. 4 days is too long when compare to normal 1-2hr shops. If it could shorten to 24hr to 48 hr would be perfect. ### 5/5 — Love it!! *2016-07-08, version 1.2* Creative good service. Support creative business in hk! ### 5/5 — 易用又方便 *2016-04-25, version 1.2* 員工服務好好，個App易落單同埋收衫送衫都好快，最好既係真係洗得好乾淨，絕對會推薦比朋友！ ### 3/5 — 新界地方唔知幾時有？ *2016-04-25, version 1.2* 希望盡快有 ### 5/5 — Love it! *2016-03-05, version 1.2* So easy to use and very reliable service I def recommend this! ### 5/5 — Very Impressed! *2016-02-29, version 1.1* Exceptional service! Love the app layout, user friendly, and timely delivery! Impressed Laundry brought the wash&fold game into the new millennium! Highly recommended! ### 5/5 — Efficient and affordable *2016-02-29, version 1.1* What a fantastic concept. The app is user friendly and the service is impeccable. I highly recommend Impressed Laundry!! ### 4/5 — Great service *2016-02-23, version 1.1* Used this app while traveling to hk for work. The app is well designed and easy to use. Fast convenient service. ### 5/5 — Amazing app *2016-02-17, version 1.1* This is the greatest app ever. Best laundry service. ### 5/5 — Mr *2016-02-13, version 1.1* This is the future ! Such a great and convenient thing for life !! ## Most critical reviews (10 lowest-rated) ### 1/5 — Charge for double! *2021-04-09, version 1.3.5* They couldn’t pick up on time and wanna charge for double after picking up your clothes. The worst services ever! ### 1/5 — Bad bad bad *2020-01-30, version 1.3.5* Slow, unorganised, hopeless. ### 1/5 — Worst service ever *2019-06-01, version 1.3.5* They lost all my clothes! And never response to my complain! Worst service ever ### 1/5 — Horrendous Experience *2018-12-05, version 1.3.1* If I could give 0 stars I would and would not recommend anyone to use this business. They picked up 4 full bags of my things and I never got my things back. After over a month they offered me a very measly compensation amount which I refused so I could tell everyone about how and they are and to stay away from doing any business with them. ### 1/5 — worst service ever *2017-03-29, version 1.3.1* u better try self service laundry or buy your own machine, unless u want your clothes being damaged and getting no response from the company ### 1/5 — Not impressed *2017-02-23* Couriers who come to pick up my clothes don't speak English and hang up on me. No reply on instant messenger facility. ### 1/5 — Absolute disaster of a company *2016-12-09, version 1.3.1* First time I used them they delivered someone else's laundry to me. Took them the whole day to finding somewhere. Gave them a second chance. This time someone else's laundry was mixed in with mine. To this day two expensive polo shirts are missing. Never heard from them again. Do not use! ### 1/5 — STAINED MY CLOTHES!! RUINED... WORST SERVICE! *2016-12-03, version 1.3.1* They stained my work shirts and all I asked for was to see if they could remove the stains. They would not even attempt to remove stains from brand new clothing!! DO NOT USE THIS COMPANY ### 1/5 — Poor *2016-04-19, version 1.2* I've leave msg in speak with us, but nobody reply me! ### 2/5 — I wouldn't recommend - go to a local dry cleaner instead *2024-12-11, version 2.2.1* I have been almost using this app for about 4 to 5 years but this grace period has stopped as of today. In the beginning, it was really good and very straightforward - I would send quite a few pieces to them. But over the last three years as I've been sending more pieces or even less, they either send back the WRONG clothes that aren't mind, or generally I'm missing half of my order or specific pieces. As a customer it can give a lot of anxiety or realize there is no basic trust with a business that should be straight forward to know whether your clothes come back or not. Especially if your clothes are going to be expensive and they need to be dry clean. I've also had pieces where they are not properly cleaned anymore over the last three years or the waistband of some of my clothes are completely stretched out when returned. At this point I would stick to a basic dry cleaner in Hong Kong. These people are not professional and rush the job without realizing what pieces you have. I do not recommend them and it's at your own risk. If you plan to use them do not send any expensive or mid tier brand names, and do not send multiple pieces (send max 1-3 garments max) ## Most praised reviews (10 highest-rated) ### 5/5 — 好方便 very convenient service *2022-04-12, version 1.3.5* 用app落單非常方便, 上門收衫服務都好好, 好有禮貌 ### 5/5 — Best dry cleaning & laundry service! *2022-02-12, version 1.3.5* The app is very user friendly and service quality is top notch. Highly recommended for others! ### 5/5 — Love it *2019-06-03, version 1.3.5* Convenient indeed. This should of been available long time ago! ### 5/5 — Excellent service *2019-02-25, version 1.3.1* Best laundry service in town! Efficient delivery, the staff are super nice! Must try! ### 5/5 — 5 star service!!! *2018-06-28, version 1.3.1* This is by far one of the best O2O apps I have ever used in Asia. Service was impeccable and staff was very friendly. Most importantly it all comes at an affordable price! ### 5/5 — Pick up with an hour! *2018-03-18, version 1.3.1* Easy to use app, I placed an order at 9:15 and they arrived to pick up at 10pm! The instant chat within app is very useful and convenient too! ### 5/5 — 5 star *2017-10-28, version 1.3.1* Great service! Very helpful customer service ### 5/5 — Best laundry exp!!! *2017-08-25, version 1.3.1* Love this app so much! Super easy to use and convenience! My fav dress got stained by accident. I arrange the pick up and they are available till 2400mid night!!! It saved my day! I'm truly impressed!!!! ### 5/5 — Best laundry service app in Hong Kong! *2016-11-15, version 1.3* Been using impressed for months, loved their professional services, on time pickup and delivery, definitely the best laundry app out there! Thanks for making laundry easy! ### 5/5 — Great service and easy to use *2016-11-15, version 1.3.1* Would recommend to friends --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*