# Imprint App — user reviews > 191 indexed App Store user reviews of Imprint App by Imprint Payments, Inc., rated 4.90/5 from 25,769 ratings. - Source: https://appshunter.io/ios/app/imprint-app/id1570296831/reviews - App overview in markdown: https://appshunter.io/ios/app/imprint-app/id1570296831.md - Rating breakdown: 5★ 24,171 · 4★ 968 · 3★ 261 · 2★ 82 · 1★ 287 ## What do users think of Imprint App? Overall sentiment: neutral **Pros** - 💳 Easy rewards redemption - 💳 Great savings - 👍 Easy to use app - 👍 Convenient and simple - 👍 Straightforward and seamless - 💳 Slick and smooth experience **Cons** - ⚠️ Limited account access - ⚠️ Lacking features compared to other cards - ⚠️ Unreliable app performance - ⚠️ Poor customer service - ⚠️ Misleading information and issues with payments **Commonly reported bugs** - App stuck in endless login loop - Unable to link bank account - Incorrect account information displayed **Most requested features** - Receive purchase notifications - Ability to link multiple bank accounts - Integrate with budgeting apps - Redeem rewards in-store ## Newest reviews (13 of 191) ### 2/5 — Issues after update *2026-08-26, version 3.33.0* Can no longer login to the app to pay or View credit cards after update ### 4/5 — fine app back downgrade *2026-07-01, version 3.31.0* My Shell Credit Card was moved to Imprint and it's been a huge downgrade. The Imprint app looks nice enough. Security of only a phone number and 4 digit PIN seems questionable. Imprint is trying to the be a cool, mobile-first fintech. They do NOT support any 3rd party aggregators, so no Plaid and no Quicken, which we relied on for our Shell cards from Citibank. Export options are also limited to a poorly formatted CSV. The app is fine and is required to manage the account, but I would personally avoid signing up for any card that uses Imprint instead of a real bank. ### 1/5 — Terrible customer service *2026-06-04, version 3.30.3* AI chats can’t help with nuanced issues and make it impossible to speak to a person. Once I finally got on hold I waited for almost an hour with no answer or update. ### 4/5 — perfectly fine app *2026-06-03* The app itself is fine. It looks nice. My complaint is Imprint itself. My card was switched to them, and I lost the ability to connect via Plaid and Quicken. They don’t want people accessing their cards without their app or website apparently, which is extremely inconvenient and a big downgrade from what I had previously. ### 1/5 — Sorry company *2026-05-29, version 3.30.3* I have already canceled my account. I tried for 3 weeks to talk about my problems with my account.Ai said over and over she could help. So after 3 weeks of trying I finally ai to allow me to cancel and immediately cut my new shell card to little pieces!! ### 1/5 — Literally the worst app/website/company ever *2026-05-29, version 3.30.3* The app doesn’t work at all, the website is screwy, and customer service doesn’t exist. Can’t wait to be sent to collection because the website and app refuse to let me pay! ### 1/5 — Shell credit card *2026-05-29, version 3.30.3* New financial company took over. Sent my mom a new credit card through them. This organization is one of the worst I’ve ever came across. My sister myself and my mom have spent hours.. I mean hours trying to activate this card to no end. My sister spent over an hour on the phone alone waiting for an agent. Which never answered. Ended up hanging up. I spent over two hours trying to get a validation code. I don’t know whatever else there is to do. I’ve tried calling them. I’ve tried starting a new app. I’ve tried everything it does not work. Needless to say she’s gonna have to let her Credit Card go to waste. It. It would’ve been helpful if they had actual agents that were there to help. I email him they sent me. Every time I email them they sent me to the exact same link to do the exact same thing. This company sucks. And they have the nerve to send her a delinquent balance on her credit card, which is going to go into collections. How in the heck is she supposed to pay something if she can’t get a Bill or activate her card? Answer that how is she gonna have a collection if they have not even sent her a final bill? ### 1/5 — HEB cc app is not very functional *2026-05-28, version 3.30.3* The HEB Imprint app doesn’t let me change my email (code page doesn’t being up the keyboard), the app and notifications don’t include pertinent information (like the balance and due date), it’s pretty poorly designed or functioning for such a large corporation. ### 1/5 — Review *2026-05-26, version 3.30.3* Awful to work with , representative was under qualified! Web site is difficult to navigate, not able to answer questions or provide support. Seriously considering switching to another company! ### 2/5 — Interest rates *2026-05-26, version 3.30.3* Why are the interest rate soooo high???? ### 2/5 — Security *2026-05-25, version 3.30.3* This app is way to easy to log in ### 1/5 — Waste of time *2026-05-18, version 3.30.3* As I am new to Imprint, this has been nothing but a waste of time and an unnecessary headache. For whatever reason, my account cannot be found based on my credentials. It’s useless. And calling in is pointless. The automated system doesn’t recognize the number from which one is using. ### 1/5 — Frustrating app *2026-05-17, version 3.30.3* My Citibank Shell credit card just moved their payment system to this new company. Instead of switching the payment information from Citibank they require the customer to waste their time trying to do it themselves. An impossible feat because the new app has its own bugs and problems. One problem is a deal killer, at various times during the process the app signs me out and I have to go to the beginning and start again. After the third time starting over, I’m finished and ready to get a different gas card. AI is a joke, just getting signed in becomes a chore to be avoided. ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor payment policy *2026-08-23, version 3.33.0* I paid off my account monthly as I always do. I only had this card for 2 months. I paid off the card and it immediately took the money out of bank account. A week later I tried charging and was denied. Called them and they say it takes 5 to 7 business days to accept the payment even though they already took it from my account. Not a good policy in today’s technology and especially if you travel internationally like I do. I closed my account immediately as I don’t trust them. ### 1/5 — Cannot log in *2026-08-13, version 3.32.1* Tried for months to log in. Cannot do it. Why amm ai charged interest when I use autopay to pay on due date?!?? ### 1/5 — Face ID sign-in option still doesn’t work! *2026-08-12, version 3.32.1* Despite being toggled on, you can’t use Face ID with this app. Have to log in with phone number and pin. Tried reaching out to support in the app but was forced to a useless bot and instructions to call in. No thanks. Just fix the app please. This has been an issue for MONTHS. ### 1/5 — Will Be Cancelling Card ASAP *2026-08-02, version 3.32.0* I just signed up for a credit card that utilizes Imprint a few days ago which I was pretty excited to have. However, within the last week of using this card, it has been declined several times for no reason. Today I just tried to use the card to make a purchase for groceries under $225 only for it to be declined. When I called the customer service team, I was in I would have to provide my drivers license and a selfie to verify and remove a block. Never within the 20 years of me having credit cards have I had to share a damn selfie with a company and I’m not going to start now. Neither Amex, Citi, Chase nor Bank of America asks for a selfie. If Imprint doesn’t have a reputable KYC base to confirm its customers are legit then they clearly are not credible to do business with. ### 1/5 — Does not give option to give extra payment *2026-07-21, version 3.31.1* I have to cancel my autopay in order to pay an extra payment to principal balance. This is not a friendly app! ### 1/5 — Useless *2026-07-08, version 3.31.0* This app never works it is always having issues. Fix it once and for all please. ### 1/5 — APP NEEDS FIXING!!!! *2026-07-07, version 3.31.0* The app literally has been having pop ups saying that the app is having issues, it’s been 2 months!!!!!!! FIX THE APP ALREADY!!!!!!! You can’t do anything or make any payments on it because of the “system issue”. ### 1/5 — Added card requested 2 weeks ago, NOT RECEIVED !!’ *2026-07-05, version 3.31.0* Poor response Imprint - ### 1/5 — What a joke *2026-06-08, version 3.30.3* This company and this app is a joke! I have never been late making a payment on my shell card but now that imprint is handling my account instead of Citi I can’t make a payment, I’ve been on hold for almost an hour just to make a payment over the phone. I refuse to give my bank username and password in order to make payments through this stupid app. A requirement that’s not even legal to request not to mention prohibited by my credit unions terms. THIS APP AND COMPANY SUCK ### 1/5 — Imprint is worthless *2026-06-05, version 3.30.3* Would give negative 100 if possible. You get a chat bot or virtual assistant who cannot understand or answer questions. My card has been “in shipping“ for several weeks. The answer I received is I can request a new card or activate my current card which I do not have yet because still being shipped somewhere in the nether!! ## Most praised reviews (10 highest-rated) ### 5/5 — Clear and easy, I recommend *2026-09-05, version 3.33.0* Clear and easy navigate in the account to management and make a payments also rewards are very good ### 5/5 — Pretty simple: even for 85 yo *2026-09-03, version 3.33.0* I haven’t run into any problems so far… pretty easy to navigate. Still can’t ‘keyboard’ with my thumbs, but my one finger ‘typing’ has been adequate. Pretty unbelievable….as I am pretty sure AI will be reviewing this review. Yikes ### 5/5 — Shell imprint Scam *2026-08-21, version 3.33.0* Do not use or keep this Shell card It was sent to me to replace my shell card of many years . Used it once for a 35 dollar gas purchase. It would not give me my rewards. I called to complain but they stopped giving gas rewards so I cancelled it , tried to pay balance but the person was unable to . Payed later over phone but person got something wrong. Received a bill finally with a 40.00 late fee. They would not remove late fee. The interest rate was 41%. Still speaking with them 6 weeks now and no one can help me. Very little English speaking. Cancel this card. Don’t use IMPRINT ### 5/5 — User friendly *2026-08-10, version 3.32.1* App works great. Easy to understand and navigate ### 5/5 — Great app *2026-07-16, version 3.31.1* App works great and I live HEB ### 5/5 — HEB *2026-07-09, version 3.31.0* The app is very user-friendly ### 5/5 — Use of card *2026-05-19, version 3.30.3* Card works well & rewards make it worth while. ### 5/5 — Service *2026-05-01, version 3.30.1* Great Service as always!!!!!!!!! ### 5/5 — I m HEB *2026-04-30, version 3.30.1* Every what HEB does is so profissional and helpful I ‘ll have just one credit card of course HEB credit card ### 5/5 — FLAWLESS USAGE *2026-04-14, version 3.29.2* Exceptional service and functions. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*