# IMS Mobile (Merchant Point) — user reviews > 51 indexed App Store user reviews of IMS Mobile (Merchant Point) by FIRST DATA (INDIA) PRIVATE LIMITED, rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/ims-mobile-merchant-point/id1050152862/reviews - App overview in markdown: https://appshunter.io/ios/app/ims-mobile-merchant-point/id1050152862.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (13 of 51) ### 2/5 — Biometric login? Really? *2024-03-22, version 3.1.1* Why can’t the app remember the MID after successful login? ### 2/5 — No totals of daily transactions *2022-11-25, version 3.1.0* In this app total one day sale is not available. Pls give QR and swapping totals in single day means batch wise on day as other banks do ### 2/5 — Card and upi statement is not generating well please look into this *2022-11-15, version 3.1.0* Card and upi statement is not generating well and please look into this ### 4/5 — Recommended *2021-04-16, version 2.7.0* User friendly interface and easy to use ### 1/5 — Poor service *2020-08-11, version 2.6.1* Complain register on 20 july 2020 But no one come to visit yet 11 aug 2020 Third class merchant ### 1/5 — Worst *2020-07-11, version 2.6.0* Such worst service I every seen by any company ### 1/5 — 3rd class service *2020-06-11, version 2.5.1* If u want to get ur money stuck then use there service an wait till u die ### 1/5 — Non functional poor app *2020-06-03, version 2.5.1* First of all it does not lets logging in inspite of punching correct TID / MID / phone number. Secondly it always says TID or MID incorrect, although i have been ounching the same TID/ MID which comes out on the charge slip, its a total time waste app.... poor execution. ### 1/5 — Mr *2020-05-24* Horrible app Login is so clumsy.. Does not have face recognition for login. When mobile no login is there then again why ask MID and TID WORST APPP does not have service request raise facility for terminal related breakdown issue . Three three login facility why ? **Developer response:** Dear Valued Client, we sincerely regret the inconvenience caused! Request you to provide us more details by writing at merchantresponse@fiserv.com mentioning your MID, TID contact number and problem faced. Your concern will be taken up on priority. Regards, ICICI Merchant Services. ### 1/5 — Over charges *2020-04-08, version 2.5.0* I been charged for a second terminal which I never applied for moreover there have been monthly chargers which I was not mentioned before ### 1/5 — Poor Service *2020-03-25, version 2.5.0* I have not received the payment from POS to my bank account within 3 days POS terminal services very poor. I suggest to everyone to not to use ICICI First data services. ### 2/5 — Recent Transaction not visible properly *2020-03-07, version 2.5.0* It doest not show the transaction of the previous day when i try to see it on current day. I have to wait for another day to see the recent transaction.. ### 1/5 — Very bad service *2019-12-05, version 2.4.2* Bhool k bhi mat lena,kahi koi sunvai nahi he,bot ghatiya customer service he ## Most critical reviews (10 lowest-rated) ### 1/5 — Amount deducted *2024-12-05, version 3.1.5* Worst company ever i have seen in my life the deduct rs2000 from my settlement and not showing any statement and reason why they deduct and when I call to customer care and I entered my terminal id it shows invalid terminal id again and again Worst service ever I have experienced in my life Don’t trust on them ### 1/5 — Poor customer support *2024-04-06, version 3.1.2* These people keep money on hold and ask for documents which even they dont have. A very poor and uneducated staff on customer care. And no response for money stuck. False commitment for charges and no proper commitment ### 1/5 — Fraud Company *2023-10-01, version 3.1.0* This is a fraud company., Please do not purchase this swipe machine. Strongly oppose to everyone. They are always try to make money from customer account in different way - like different type of Value Added Services., Change the usage policy. They never follow their commitment & promises during first installation. Customer care people are very much disgusting people. They never follow your concerned. Last but not the least they will deduct the unwanted charges from your bank account/customer swipe account without your confirmation . ### 1/5 — Worst service provider *2023-07-23, version 3.1.0* I have used this pos at one merchant and need ro cancel the order merchant refunded the money but no money come to my account merchant shared the refund details but no refund yet scam service provider for POS ### 1/5 — Machine provided are of 1990s *2023-02-07, version 3.1.0* Dont open account in ICICI bank Edc machine provided are from 90s Dont work properly Worst customer service Even sbi bank is better than them ### 1/5 — Money suckers *2023-01-29, version 3.1.0* They are just trying to make money out of this in any way possible and they are trying to make all of us fool. ### 1/5 — Worst service *2022-05-02, version 3.1.0* Do not get this service in smaller towns. They wont help. They will keep charging unwanted fees and deduct your accounts . Please stay away unless you are a really big account. ### 1/5 — Qr not working *2022-04-26, version 3.1.0* No response ### 1/5 — Useless app *2021-03-02, version 2.7.0* Unnecessary they are activating service and deducting our money and then saying to download this useless app. This is worst app ever made, there is no zero star. 5 star are fake reviews ### 1/5 — Don’t go for this services *2021-01-01, version 2.7.0* I got swiped machine in October at that time they said one time charge no monthly payment and annual fee and I paid around 2600/- now with in three months they charged annual setup fee and upi ID fee and other charges and they don’t take our permission to activate the service , they simply put a mail that we are activating this service from this date and if you don’t require the service you have to mail that we don’t require you service otherwise they simple charge bill and deduct payment fee from your bank accounts. Customer service is worst at the time of call we cannot here what they’re saying and if we want a speak a RM they call back at Sunday and call immediately three times and if we don’t pick a call they simply said customer is not lifting phone hence case is closed. ## Most praised reviews (10 highest-rated) ### 5/5 — Reliable & Trustworthy *2024-09-23, version 3.1.5* Fiserv is reliable , honest and operate with integrity. I recommend to all use thier services. ### 5/5 — Commendable Service_New_ 01 *2024-08-09, version 3.1.3* All the service are at the fingertip, Digitalisation is the new version of service industry . Thank you 😀 and would recommend all to opt for IMS services ### 5/5 — Good Service *2023-01-17, version 3.1.0* Service provider by IMS is fantastic and would encourage merchants to use their services ☺️☺️☺️ ### 5/5 — Very Useful and Friendly *2022-11-08, version 3.1.0* I found this app very useful to initiate payments by multiple payment methods. Thanks. ### 5/5 — Very Happy with the Service *2022-11-04, version 3.1.0* I am very happy with the services provided by Icici merchant services . Thanks and would recommend all to use the same .☺️ ### 5/5 — Fabulous Service *2022-09-20, version 3.1.0* I have been associated with ICICI Merchant Services since 10 years . The improvement has been tremendous from calling to customer service to services at the tip of finger. I recommend everyone to use the services . ### 5/5 — Terminal break down option *2020-11-18, version 2.7.0* Terminal break down request option is removed from update why noise cannot request the same thru the app ### 5/5 — Recommended *2018-12-06, version 2.4.0* User friendly and has everything ### 5/5 — Good show *2018-12-03, version 2.4.0* Now this is called as differential experience...... ### 5/5 — Super helpful *2018-11-29, version 2.4.0* Good service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*