# InBank Mobile — user reviews > 30 indexed App Store user reviews of InBank Mobile by International Bank NM, rated 3.70/5 from 201 ratings. - Source: https://appshunter.io/ios/app/inbank-mobile/id1449777190/reviews - App overview in markdown: https://appshunter.io/ios/app/inbank-mobile/id1449777190.md - Rating breakdown: 5★ 105 · 4★ 26 · 3★ 14 · 2★ 13 · 1★ 43 ## Newest reviews (11 of 30) ### 1/5 — Mixed up and can’t pay my bills *2023-07-31, version 5.0.20.2795* I have this app on my home computer, a laptop and my phone. It will not work with Face ID and will ask for username and password. I have had this problem in the past (I had this account for years) that it locked me out. I am trying to pay bills so I went to the bank and the officer couldn’t get it to open. I called the help number IN Bank sent but they ask for a phone number to call back and they haven’t. That happens when there is no human on the other end answering. The app offers limited service with very poor editing features such as trying to change a date to pay a bill. There are so many problems with this app I may switch banks to see if their apps work better. ### 1/5 — Worst banking app EVER *2023-03-02* This app doesn’t work 75% of the time. Constantly telling me I need to authenticate, with no information on how to do it. Refuses to work with Face ID correctly. Worst banking app I’ve ever used. ### 1/5 — Is this app not compatible with zelle? *2022-12-23* Zelle says it should be available through the app but there’s no option for me to pay through it ### 1/5 — Disappointing *2022-10-13* Hands down the worst mobile app I’ve ever had to use. As the other reviews state, you are constantly logged out and unable to authentication who you are. I eventually just gave up on using the app and now have to either call or go by an ATM to check my balance. ### 1/5 — Horrible *2022-08-25* This is by far the worst banking experience I’ve ever had! Mobile app rarely works. And calling the bank is futile. You end up leaving a voicemail which never is returned. My advice is to save yourself from extreme frustration and find another bank! ### 1/5 — Can’t log in *2021-06-25, version 5.0.0.787* I can’t log in it asks for security code sends to my phone number then asks to enroll with phone number and says phone number already in use!!! ### 1/5 — Terrible App *2021-05-11* This app is so terrible. You can never get anything done it always kicks you out of the app or logs you out of your account. ### 1/5 — Horrible *2020-07-01* This app is truly horrible. I had more luck on the old app from International Bank. Not “InBank”. At least once a day, I can’t log into the app. I have my thumb print enabled and a passcode. And I always keep my password handy. And still, it will tell my password is wrong. And that I need to “authenticate”. So then, I have to go to the InBank webpage, do all the “steps” to verify it is me. And change the password. And by the next day. Same thing happens again. Truly thinking about switching banks just because the app is soo horrible. ### 1/5 — Garbage *2020-03-06, version 4.4.13.1056* Your log in will always require authentication and your authentication will always be invalid. You can’t save your login info. The app enables Face ID or Touch ID by default every time you open it and doesn’t work with either of them. When all of this doesn’t work they will deny your account access like it is your fault that their app is junk. On the rare occasion when everything works like it should, it is fine for checking balances but not much else. ### 1/5 — Can’t log in *2019-02-26, version 4.4.10.266* I keep putting in my login and it’s not working but when I get on it through the actual website my username and password are fine. ### 1/5 — Won’t let me log in *2019-02-25, version 4.4.10.266* I even got onto classic banking and changed my password just in case and it keeps sayin invalid username or password... I tried emailing support and the email was kicked back stating the banks email was misconfigured. ## Most critical reviews (10 lowest-rated) ### 1/5 — Could use some work *2026-06-26* This app updates and resets things without giving the user notice. I appreciate the security with it all. However, not allowing me to access my finances via face id because it needs my password is dumb ### 1/5 — Yikes *2026-01-10, version 6.0.0.12228* Not good ### 1/5 — This app is terrible. *2025-12-24* It locks you out with one wrong password, attempt and it even locks you out when you try to reset your password making you have to call the bank. Not convenient at all. And that doesn’t work on a weekend. ### 1/5 — Have to keep entering passwords *2025-11-28* You have to keep changing your password too much should be a better way. ### 1/5 — Logging in *2025-09-17* I preferred the pin for logging in. The password process is more time consuming ### 1/5 — One horrible app *2025-06-23* It took the customer service bank lady over an hour get the app and information to synchronize . I cannot rely on it now to work now with inputting the same information in again and again. Horrible horrible customer experience! ### 1/5 — The new app *2025-06-11* Each week I have to re-submit all my credentials in order to log in. It doesn’t remember me from week to week. ### 1/5 — One horrible app *2025-03-12* It took the customer service bank lady over an hour get the app and information to synchronize . I cannot rely on it now to work now with inputting the same information in again and again. Horrible horrible customer experience! ### 1/5 — Flat out doesn’t work *2025-03-09* InBank needs to stick with banking, not app development. Simply cannot get past the login screen. I put in my ID, hit continue, and… nothing happens. Just pull this thing from the App Store. ### 1/5 — Terrible *2024-04-17* Please go back to legacy. This app is awful ## Most praised reviews (9 highest-rated) ### 5/5 — Awesome *2026-01-02* Just like being at the bank. ### 5/5 — Local Banking *2025-12-01* Checking Account ### 5/5 — The Best *2025-06-21* Wonderful guys that are so kind and helpful. I feel so blessed to have them. ### 5/5 — InBank mobile app *2025-06-14* Works great! ### 3/5 — It’s just ok *2025-06-24* Doesn’t load right now and then. Needs to be in landscape mode also. ### 3/5 — App *2025-06-09* Does fine, however I don’t use the phone app but rather my IPad. Not having the app rotate to landscape mod is a major inconvenience. Thanks. ### 2/5 — Review *2025-08-25* Hate having to keep changing my password! - I have a strong password and changing it all the time just makes it harder for me to remember so I make them easier which is not safer ### 2/5 — App friendly *2025-07-09* It’s hard to navigate and figure out how to use the app as the indicators aren’t very clear to first time user ### 2/5 — Horrible *2025-06-08* This is by far the worst banking experience I’ve ever had! Mobile app rarely works. And calling the bank is futile. You end up leaving a voicemail which never is returned. My advice is to save yourself from extreme frustration and find another bank! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*