# Incident IQ > K-12 school district workflow management for IT, facilities, HR, and event support. (iPhone/iPad app by Incident IQ, LLC.) - Source: https://appshunter.io/ios/app/incident-iq/id1191272202 (this page in markdown: same URL + `.md`) - Developer: [Incident IQ, LLC](https://appshunter.io/developer/1459572823) - Category: Education, Business - Price: Free - Rating: 2.10/5 from 62 App Store ratings · 67 written reviews indexed - Age rating: 4+ - Requires: iOS 13.0 · 165 MB - Languages: American English - Released: 2017-06-03 - Data updated: 2026-08-26 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/incident-iq/id1191272202/reviews.md ## What is Incident IQ? Incident IQ users can manage help tickets and work orders with Incident IQ Mobile. Empower teachers and building staff to submit help requests in seconds from a mobile device. Support teams can log progress on work orders, scan asset tags using a device camera, and post updates on work in progress. IT teams can check assets in and out by scanning devices using Incident IQ Mobile’s Rapid Scan functionality. About Incident IQ: Incident IQ is a workflow management platform built for K-12 school districts. Incident IQ brings support operations to a unified platform with tools for K-12 IT, facilities, HR, and event management teams. **Note: An Incident IQ account is required to use this app.** ## Key features - Submit help requests - Manage work orders - Scan asset tags - Log progress updates - Check assets in/out - Rapid Scan functionality ## Recent user reviews (10 of 67) All indexed reviews: https://appshunter.io/ios/app/incident-iq/id1191272202/reviews.md ### 1/5 — No Landscape mode? *2026-08-21, version 3.9.8* So far the app does what I need. I wont be using it though. I’d like to. The biggest glaring problem, portrait only. With more and more iPads being used as laptop alternatives, this is a deal breaker. ### 1/5 — App DooDoo *2026-08-19, version 3.9.8* This app is bogus. The website is bogus too but this app is pure garbage. It helps with little things but that’s about it. I constantly have to uninstall it and reinstall it. When there’s an update you have to do it from the app. Big server issue, idk why the district even pays for this garbage. I could make a better one in my basement lol ### 3/5 — It’s ok *2026-08-18, version 3.9.8* Most days, it works for what I need. Other days, I’m in a hurry and a ticket won’t load or the app never even makes it to the dashboard, it just spins. At least once every two weeks I have to delete and reinstall the app. I can’t use a custom filter I created on the desktop version because there isn’t a way to actually filter from the app. But, again, most days I get by when I’m at sites. ### 1/5 — Not what you expect from a tech app *2026-08-17, version 3.9.8* Horrible loading time, always freezes. ### 1/5 — Not good *2026-07-22, version 3.9.8* For the amount of money IIQ charges, this app is a large waste. Usually it works, and even then it is limited in what you can do. Do not factor this app into consideration of licensing IIQ. UPDATE 7/2026 - now down to one star. It’d be nice if the app wasn’t such garbage. ### 1/5 — Why is the app so bad? *2026-07-06, version 3.9.8* It breaks every few weeks without fail and the only fix is reinstall which is a hassle mid busy day. Search works only if you know the exact serial number or asset tag or username etc. such a clunky and broken app to use ### 1/5 — Horrible app *2026-06-17, version 3.9.8* Has extremely limited features compared to the web version. When requesting features to be added to the app I am told just to use the web version on my phone by tech support and dev team. Half the time I open the app it says that there is a critical update that needs to be installed, I click okay, it says I’m actually up to date and then goes back to the need an update page for a never ending loop (been going on for years). The only fix I have found when it does this is to reinstall the app entirely. If you want a helpdesk with a good app I would recommend fresh service or fresh desk ### 1/5 — Doesn’t work *2026-05-18, version 3.9.8* Not sure what is up with this company. Maybe it went bad when PE took over. The app doesn’t work. Hard to believe that a company would allow itself to publish an app in with a one star rating. ### 1/5 — Please fix this app *2026-04-14, version 3.9.8* It won’t even get past the loading screen😭✌️ ### 1/5 — Loading Screen glitch *2026-04-14, version 3.9.8* Several times a week the app will fail to launch entirely and instead just get stuck on a loading screen. This requires me to uninstall and reinstall the app. ## Frequently asked questions about Incident IQ ### What does the Incident IQ app do? The Incident IQ app allows users within K-12 school districts to manage help tickets and work orders. It empowers teachers and staff to submit help requests quickly and enables support teams to track progress, scan assets, and post updates on ongoing work. ### What are the key features of Incident IQ Mobile? Key features include the ability for teachers and staff to submit help requests, for support teams to log progress on work orders, scan asset tags using the device camera, and for IT teams to check assets in and out using Rapid Scan functionality. ### Is Incident IQ free to use? The app itself is free to download and use, but an Incident IQ account is required to access its features. The monetization model is free, implying the core platform may have associated costs or be part of a district-wide solution. ### Who is the target audience for Incident IQ? The app is designed for K-12 school districts, specifically for IT teams, facilities management, HR, and event management. Teachers and building staff are also key users for submitting requests. ### What kind of support operations does Incident IQ manage? Incident IQ is a workflow management platform built for K-12 school districts that unifies support operations. It provides tools for IT, facilities, HR, and event management teams to streamline their respective support and operational tasks. ## Version history (last 5 releases) ### 3.9.8 — 2025-08-21 Fixed a bug that prevented some users to log in using SSO ### 3.9.6 — 2025-08-19 Minor updates ### 3.9.4 — 2024-04-14 minor internal updates ### 3.9.3 — 2024-03-02 iiQ Platform Enhancement: - Enhanced "Hold to Resolve" ticket experience by reducing duration of required time to hold and adding haptic feedback iiQ Facilities Enhancements: - View, Filter, and Search 2D Asset Maps from Locations - View a mapped Asset on a filtered Map view from a Ticket - View a mapped Asset on a filtered map view from an Asset's profile ### 3.9.1 — 2024-01-23 - New Ticket View Design in mobile - Added "Recently Accessed" tickets view - Added options for sorting tickets by priority and location - Added preservation of scrolling placement for select ticket views - Added ability to view and upload photos for Locations and Floor plans - Enhanced "Work Ticket" Experience - Added option to apply ad-hoc parts to tickets - Add support for older versions of iOS ## Apps similar to Incident IQ | App | Rating | Price | Category | | --- | --- | --- | --- | | [AdminVUE](https://appshunter.io/ios/app/adminvue/id447849457) | — | Free | Education | | [DeansList for Educators](https://appshunter.io/ios/app/deanslist-for-educators/id1181224511) | 2.3 (36) | Free | Education | | [CommHQ](https://appshunter.io/ios/app/commhq/id438464965) | 2.8 (43) | Free | Education | | [Destiny Back Office](https://appshunter.io/ios/app/destiny-back-office/id1598967386) | 2.7 (16) | Free | Education | | [Clear Touch Collage](https://appshunter.io/ios/app/clear-touch-collage/id1408865400) | 4.3 (14) | Free | Education | | [One to One Plus](https://appshunter.io/ios/app/one-to-one-plus/id1267723683) | 3.2 (6) | Free | Education | ## Related topics [incident iq](https://appshunter.io/ios/topics/incident-iq) · [gaggle incident management](https://appshunter.io/ios/topics/gaggle-incident-management) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*