# Incident IQ — user reviews > 67 indexed App Store user reviews of Incident IQ by Incident IQ, LLC, rated 2.10/5 from 62 ratings. - Source: https://appshunter.io/ios/app/incident-iq/id1191272202/reviews - App overview in markdown: https://appshunter.io/ios/app/incident-iq/id1191272202.md - Rating breakdown: 5★ 13 · 4★ 1 · 3★ 3 · 2★ 10 · 1★ 35 ## Newest reviews (15 of 67) ### 1/5 — No iPad layout?? *2026-04-03, version 3.9.8* What are we even doing here? It’s just a stretched, similarly-bad version of the iPad app ### 1/5 — Constantly have to redownload *2026-03-20, version 3.9.8* Very disappointing that this app, even when updated to newest version stalls and just spins until deleted and redownloaded. I use it everyday at work on the go and every day I have to redownload. This goes for everyone in my tech department. ### 1/5 — Disappointing *2026-03-09, version 3.9.8* This app could be better as others have stated they do not have all the features that the web version has and this app constantly crashes. Please improve this app. ### 1/5 — Questionable updates *2026-03-04, version 3.9.8* Why are you people bypassing the App Store for updates? I launch this app and it has to download its own internal update before I can use it. ### 1/5 — This app is a joke *2026-02-19, version 3.9.8* If I tried to write a worse app, I’d probably fail. crashes, very limited functionality, always out of sync with the database. ### 1/5 — pretty useless *2026-02-05, version 3.9.8* does not even come close to comparing to the web version at all. You can barely do anything on this app and it is very difficult and cumbersome. not good at all and pretty useless for the most part. ### 1/5 — Terrible *2026-01-21, version 3.9.8* App barely gets updated and still has bugs from 3 years ago. They obviously do not care about this app and only fix when it won’t launch. ### 1/5 — Patch One Thing, Breaks Another *2025-12-18, version 3.9.8* I would give this 0 stars if it allowed. I cannot get over how infuriating this app is. Their online site is great, when it’s working. But because I travel and look to this for convenience it only slows me down. Info and data I rely on when using their website is not accessible through the app. Simple data points for assets can’t be viewed. It barely shows any relevant data when I try. The most recent crutch was scanning an asset then trying to open the ticket linked to it only to have it go back to my main dashboard. Like, why do ya’ll patch stuff but not test it? Waste of my time! ### 1/5 — Useful features broken *2025-11-04* The main feature I use the mobile app for vs the website is the ability to easily scan/type in a ticket # to look it up and apply quick edits. Currently you can’t select the view ticket option, it just kicks you back to the dashboard, which almost defeats the whole purpose of the convenience of the app. Also, at least once a week the app will fail to launch entirely but instead just gets stuck on a loading screen. This requires me to uninstall and reinstall the app. Overall an incredibly frustrating experience. ### 1/5 — Unreliable *2025-10-23* If you’re in the market for a ticketing system with an unreliable and buggy app this is it. You’d think after several years they would have this app at the very least working ok but nope. ### 1/5 — App not functioning IOS 26 *2025-10-17, version 3.9.8* I recently got an iPhone 17 Pro with iOS 26. The app won’t even load correctly with the new Apple IOS. Think your developers need to do another bug fix. ### 1/5 — They don’t care *2025-10-10, version 3.9.8* This app is horrible, for a company that uses this as a sales pitch, the ball was dropped. ### 1/5 — Bad *2025-10-03, version 3.9.8* Very bad ### 1/5 — Pure Trash *2025-08-20, version 3.9.6* This is the worst app I have ever had the displeasure of using. It crashes and breaks itself regularly. I have to uninstall and reinstall it multiple times a week and sometimes it still doesn’t work. Every update completely breaks the application. I literally cannot do my job because this app does not work 95% of the time. I cannot stress this enough—DO NOT PURCHASE THIS SERVICE ### 1/5 — Microsoft Azure login broken *2025-08-19* After installing the latest update from the App Store, mandatory updates are installed which actually regresses the version number. When trying to log in using Microsoft Azure, login fails. ## Most critical reviews (10 lowest-rated) ### 1/5 — No Landscape mode? *2026-08-21, version 3.9.8* So far the app does what I need. I wont be using it though. I’d like to. The biggest glaring problem, portrait only. With more and more iPads being used as laptop alternatives, this is a deal breaker. ### 1/5 — App DooDoo *2026-08-19, version 3.9.8* This app is bogus. The website is bogus too but this app is pure garbage. It helps with little things but that’s about it. I constantly have to uninstall it and reinstall it. When there’s an update you have to do it from the app. Big server issue, idk why the district even pays for this garbage. I could make a better one in my basement lol ### 1/5 — Not what you expect from a tech app *2026-08-17, version 3.9.8* Horrible loading time, always freezes. ### 1/5 — Not good *2026-07-22, version 3.9.8* For the amount of money IIQ charges, this app is a large waste. Usually it works, and even then it is limited in what you can do. Do not factor this app into consideration of licensing IIQ. UPDATE 7/2026 - now down to one star. It’d be nice if the app wasn’t such garbage. ### 1/5 — Why is the app so bad? *2026-07-06, version 3.9.8* It breaks every few weeks without fail and the only fix is reinstall which is a hassle mid busy day. Search works only if you know the exact serial number or asset tag or username etc. such a clunky and broken app to use ### 1/5 — Horrible app *2026-06-17, version 3.9.8* Has extremely limited features compared to the web version. When requesting features to be added to the app I am told just to use the web version on my phone by tech support and dev team. Half the time I open the app it says that there is a critical update that needs to be installed, I click okay, it says I’m actually up to date and then goes back to the need an update page for a never ending loop (been going on for years). The only fix I have found when it does this is to reinstall the app entirely. If you want a helpdesk with a good app I would recommend fresh service or fresh desk ### 1/5 — Doesn’t work *2026-05-18, version 3.9.8* Not sure what is up with this company. Maybe it went bad when PE took over. The app doesn’t work. Hard to believe that a company would allow itself to publish an app in with a one star rating. ### 1/5 — Please fix this app *2026-04-14, version 3.9.8* It won’t even get past the loading screen😭✌️ ### 1/5 — Loading Screen glitch *2026-04-14, version 3.9.8* Several times a week the app will fail to launch entirely and instead just get stuck on a loading screen. This requires me to uninstall and reinstall the app. ### 1/5 — Great site, useless app *2026-04-07, version 3.9.8* The service and website are amazing! It would sure be nice if the app worked, so I could easily add photos to tickets, and comment or close tickets out. But no - the app is riddled with bugs. I can’t even get the app to open anymore. Send like an abandoned product. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2024-01-26, version 3.9.1* Love that I can take my ticketing workflow on the go, and the scanning feature is a lifesaver! ### 3/5 — It’s ok *2026-08-18, version 3.9.8* Most days, it works for what I need. Other days, I’m in a hurry and a ticket won’t load or the app never even makes it to the dashboard, it just spins. At least once every two weeks I have to delete and reinstall the app. I can’t use a custom filter I created on the desktop version because there isn’t a way to actually filter from the app. But, again, most days I get by when I’m at sites. ### 3/5 — No longer useful *2024-02-01, version 3.9.1* Ever since the last update, I can no longer resolve and close a ticket from the iPhone app and must logon to a computer to close the ticket. The resolve button says hold to resolve but it doesn’t do anything. Very frustrating when I’m out on the field ### 3/5 — Don’t use it unless you absolutely have to *2021-08-05, version 3.7.0* The website is great, but the app is a whole other story. They might as well remove it. ### 3/5 — needs landscape orientation *2020-02-27, version 3.6.7* The app seems to work fine but it really needs landscape orientation for use with keyboards. ### 2/5 — “View Ticket” is broken *2025-10-15, version 3.9.8* After searching for a ticket number, then tapping “view ticket“, I’m immediately taken back to the dashboard. I have Incident IQ installed on a work phone and a personal phone and this problem happens on both of them. ### 2/5 — IIQ App still Lacking in 2025 *2025-09-18, version 3.9.8* Considering I have been using this app for nearly 3 years I’m still very disappointed with the minor improvements I have seen to an app in that timeframe. Like others have mentioned the app is extremely limited in what agents can do compared to the web version. I hope they hire some dedicated iOS developer considering how many schools are using this app. Even in a small school we have so many features that we would like to see in the app that just aren’t there. I hope in another 6 months we can see some improvements to the functionality and stability of this app. ### 2/5 — Frequent issues *2025-09-15, version 3.9.8* The app is limited in features that would be helpful. I’m having issues often that requires uninstalling and reinstalling ### 2/5 — Don’t purchase *2025-08-13, version 3.9.4* This is the worse ticketing app I’ve ever worked it. App crashes just about weekly and I have uninstall and reinstalled. Other team members have same experience. Lots of functions are not available on app as they are when you login to their portal. Only reason I use it is because our org purchased it. When the app doesn’t work we begin to use Google and that at times has issues with the SSO and throws us into a login loop. Safari won’t let you take photos or attach files. Duck duck go seems to work better at times. We submit tickets to them and responses take a while. ### 2/5 — pretty useless *2025-08-09* does not even come close to comparing to the web version at all. You can barely do anything on this app and it is very difficult and cumbersome. not good at all and pretty useless for the most part. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*