# Included Health — formerly Grand Rounds > Employer-provided healthcare benefit for finding doctors, managing claims, and accessing expert advice. (iPhone/iPad app by Included Health, Inc..) - Source: https://appshunter.io/ios/app/included-health/id907304333 (this page in markdown: same URL + `.md`) - Developer: [Included Health, Inc.](https://appshunter.io/developer/907304336) - Category: Medical - Price: Free - Rating: 4.90/5 from 33,919 App Store ratings · 440 written reviews indexed - Age rating: 17+ - Requires: iOS 18.0 · 295 MB - Languages: American English - Released: 2014-08-23 - Data updated: 2026-08-30 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/included-health/id907304333/reviews.md ## What is Included Health? Included Health is a healthcare benefit provided by employers to help members track healthcare spending, find a high-quality doctor, get 24/7 health advice, and more. We’re not an insurance company, but a team of healthcare experts available over the phone, in the app, or online. Why use Included Health? It’s free to activate. – You don’t have to pay a cent to access your benefits because your employer has already footed the bill. Primary, urgent and mental health care – See a board-certified doctor, licensed psychiatrist, or therapist in person or virtually with best-in-class care available 24/7. Unbiased insurance and claims support – For billing issues, we work directly with your insurance to resolve problems for you. Experts opinions from leading specialists – With access to 4,000 of the nation’s leading specialists, get the best doctor in the country to review your current care. Experts available around-the-clock – With an on-call care team answering any healthcare questions, you get treated the way you deserve without having to wait on hold for answers. Welcoming care for every community – We ensure every member from every community has access to high-quality care that’s safe, welcoming, and inclusive. How It Works: Download the app. Enter your employer information. Get access to amazing benefits offered at no cost to you. Common healthcare needs Included Health supports - Insurance and benefits questions - Access to in-network, high-quality care - Expert second opinions from leading specialists - Support for chronic conditions - Advocating for the healthcare needs of Black and LGBTQ+ patients - Deductible, healthcare spending, and claims tracking - Mental health support - Prescription refills & lab orders via virtual care Frequently Asked Questions Who has access to Included Health? Included Health is available to members and their covered dependents enrolled in an employer-sponsored benefits plan that includes coverage of Included Health. Top employers, including one third of the Fortune 100, provide this service so that employees have access to the best medical care possible. When is Included Health available to help? While availability depends on your specific package, for millions of members, our team is available 24/7, 365 days a year, including weekends and holidays. Who are the doctors and specialists Included Health offers access to? Included Health contracts with experts based on many indicators of quality, including their education and training, patient outcomes, and institutional affiliation. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs. What can your virtual care providers treat? Our urgent care doctors can treat hundreds of issues, including cold and flu, urinary tract infections, allergies, headache, sprains, and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions. Is Included Health my insurance? We’re not your insurance. We’re a health benefit offered by employers that works directly with your insurance on your behalf. So, instead of having to resolve claims issues on your own, we do the hard work for you. We have built extensive experience working with major insurance companies and can get claims processed and questions answered accurately. *Not all benefits described above are available to all Included Health members. Services vary depending on your employer benefits package. Your Privacy is Our Priority We adhere to strict HIPAA guidelines to protect your health data and personal information. Our providers are unable to prescribe controlled substances. Get Started Today Join millions of members who use Included Health to get healthcare designed to treat you better. Download the app now to activate for free! ## Key features - Track healthcare spending - Find high-quality doctors - 24/7 health advice - Unbiased insurance and claims support - Expert second opinions - Virtual primary, urgent, and mental health care ## Chart rankings - #156 in Top Free · Medical (US App Store) ## What do users think of Included Health? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 👍 Helpful customer service - 💡 Valuable second opinion service - 🚑 Provides access to virtual care - 🔍 Helps find in-network providers **Cons** - 🐛 App crashes and connection issues - 🤯 Confusing and unintuitive UI - ⏱️ Long wait times for virtual appointments - 🤔 Coordination of care issues - 🤷‍♀️ Missing key functionality **Commonly reported bugs** - Login and account issues - Appointment scheduling problems - Inconsistent app performance **Most requested features** - Ability to add insurance card to digital wallet - Improved notification system - More detailed claims and billing information - Better provider search functionality ## Recent user reviews (10 of 440) All indexed reviews: https://appshunter.io/ios/app/included-health/id907304333/reviews.md ### 5/5 — Functionality and layout *2026-08-25, version 2026.34.1* I would recommend that the chat features should be updated to include a read or unread option for the doctor or a more detailed layout of the conversation with the doctor and patient separated from the patient and included health associate but overall amazing ### 5/5 — They listened *2026-08-24, version 2026.34.1* Even though that made the doctor and I may not agree on the medication’s, we did explore options, but I went ahead and taking the medication because of the changes in my life under advisement I am doing better today, but we’ll be seeking counseling with this group instead of another group who I had a terrible experience with ### 2/5 — Notifications are a mess *2026-08-23, version 2026.34.1* The notifications don’t line up. It’ll show I have notifications for a chat even after I’ve just read them all. Sometimes because it’s an error. Other times because it ACTUALLY failed to load the new message and I won’t see it until I’ve sent a message or DAYS later. When chats get long, the app will randomly open up to a message MONTHS in the past, forcing me to scroll all the way down to the present. There’s no “skip to latest” either. And the scroll is janky. This causes me to miss messages from providers. Also the constant canned “auto responses” whenever I send any message is so annoying. I can’t tell if it’s from a human. Sometimes it’s obvious I’m just responding to a provider/nurse but I get the full “hi I’m let me review your convo history” “oh I’ll send this message along” “is there anything else I can help you with?” 3 spam messages almost anytime I message anyone. This makes the chat unbearable when messaging actual Included Health staff or nurses which is the ONLY way to get in touch with them normally. Make it stop. Seriously. Also the second opinions and “find an expert/provider” services are extremely unreliable. More often than not the second opinion experts don’t fully answer my questions. I’ve only had one good experience with the second opinion. Please find better experts. As for the “finding an expert/provider” this is also hit or miss, sometimes the clinic/provider they give me doesn’t even offer the services I’ve asked for. Other times it’s spot on, like a 30% success rate. Please give us the ability to rate the provider found or the person we got an expert opinion from. ### 5/5 — Didn't think my condition was serious *2026-08-22, version 2026.34.1* I'm so thankful that my brother encouraged me to call Dr On Demand because he said that I probably should go to the ER. And the doctor tonight told me to go to the ER right away. I didn't think it was as serious as it is. Very thankful for Included Health and Dr On Demand. ### 5/5 — So convenient *2026-08-20, version 2026.34.1* I saw a nurse practitioner named Lynette Baker. She was thorough. She looked at the rash on the phone. She took good care of me very quickly and was just wonderful to talk to. She also discussed follow up with me. ### 1/5 — Terrible service that adds no value *2026-08-20, version 2026.34.1* Included Health has been an exercise in frustration. After more than three and a half months, they still haven’t managed to display accurate basic health insurance information, including claims and demographic data. Our benefit accumulators, including deductibles, simply don’t show up at all. Basic functionality is broken or missing. The link to request an insurance ID card just dumps you into the Messages section. We tried their provider recommendation service and received exactly one recommendation — a doctor more than two hours away. And even when the portal is technically working, it’s so bare-bones that it’s barely useful. There’s no meaningful search functionality for claims, no useful prior authorization status screen, and very little that I can’t get more reliably by going directly to my health plan. I genuinely don’t understand what value Included Health is supposed to provide. It has added another unnecessary layer between us and our health insurance while doing a worse job of presenting the information. Terrible service and completely unnecessary. ### 5/5 — Saved me a doctor visit!! *2026-08-17, version 2026.33.1* I was treated via Included Health with a very professional and knowledgeable nurse who asked the right questions and prescribed what my doctor would have prescribed. She also warned me to watch my A-fib and blood sugar call back if no improvement in 3 days for antibiotics. I am very happy. ### 5/5 — Wonderful service *2026-08-13, version 2026.33.1* Included health is a God sent in my time of need. I had an allergic reaction after a procedure and am so happy I could receive care from a Doctor outside of business hours without sitting in long lines. The doctor was thorough and caring and very helpful.🙏 ### 5/5 — Very helpful *2026-08-12, version 2026.32.1* When you need an advocate on your side Included Health does that! I’ve been having trouble getting a prescription and they took the time to help me get things solved or advised me where to go. Thank you! ### 5/5 — Gratitude *2026-08-11, version 2026.32.1* Thanks for your expertise & guidance! ## Frequently asked questions about Included Health ### What does Included Health do? Included Health is a healthcare benefit provided by employers. It helps members track healthcare spending, find high-quality doctors, get 24/7 health advice, and receive support with insurance and claims. It acts as a team of healthcare experts available via phone, app, or online. ### What are the key features of Included Health? Key features include access to primary, urgent, and mental health care (in-person or virtual), unbiased insurance and claims support, expert second opinions from leading specialists, and 24/7 access to a care team for health questions. It also supports chronic conditions and advocates for specific communities. ### Is Included Health free to use? Yes, Included Health is free to activate and use for members. Your employer has already covered the cost of this benefit, so you do not have to pay anything to access its services. ### Who can access Included Health? Included Health is available to members and their covered dependents who are enrolled in an employer-sponsored benefits plan that includes coverage of Included Health. Many top employers, including a third of the Fortune 100, provide this service to their employees. ### What kind of medical issues can virtual care providers treat? Virtual care providers can treat hundreds of issues, including common ailments like colds, flu, urinary tract infections, allergies, headaches, sprains, and skin conditions. They can also order labs and screenings to support preventative care. ## Version history (last 5 releases) ### 2026.35.1 — 2026-08-25 We’ve made stabilization and performance improvements to make the app work better for you. This includes enhancements to our home page, messaging, and overall reliability. If you have any feedback or experience any issues, please reach out to member-services@includedhealth.com ### 2026.34.1 — 2026-08-19 We’ve made stabilization and performance improvements to make the app work better for you. This includes enhancements to our home page, messaging, and overall reliability. If you have any feedback or experience any issues, please reach out to member-services@includedhealth.com ### 2026.33.2 — 2026-08-19 We’ve made stabilization and performance improvements to make the app work better for you. If you have any feedback or experience any issues, please reach out to member-services@includedhealth.com ### 2026.33.1 — 2026-08-11 We’ve made stabilization and performance improvements to make the app work better for you. If you have any feedback or experience any issues, please reach out to member-services@includedhealth.com ### 2026.32.1 — 2026-08-04 We’ve made improvements to the app’s performance, stability, and overall user experience. This release includes enhancements to messaging and other behind-the-scenes updates to help the app feel more reliable. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*