# Included Health — user reviews > 440 indexed App Store user reviews of Included Health by Included Health, Inc., rated 4.90/5 from 34,160 ratings. - Source: https://appshunter.io/ios/app/included-health/id907304333/reviews - App overview in markdown: https://appshunter.io/ios/app/included-health/id907304333.md - Rating breakdown: 5★ 32,969 · 4★ 710 · 3★ 108 · 2★ 65 · 1★ 308 ## What do users think of Included Health? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 👍 Helpful customer service - 💡 Valuable second opinion service - 🚑 Provides access to virtual care - 🔍 Helps find in-network providers **Cons** - 🐛 App crashes and connection issues - 🤯 Confusing and unintuitive UI - ⏱️ Long wait times for virtual appointments - 🤔 Coordination of care issues - 🤷‍♀️ Missing key functionality **Commonly reported bugs** - Login and account issues - Appointment scheduling problems - Inconsistent app performance **Most requested features** - Ability to add insurance card to digital wallet - Improved notification system - More detailed claims and billing information - Better provider search functionality ## Newest reviews (17 of 440) ### 2/5 — Notifications are a mess *2026-08-23, version 2026.34.1* The notifications don’t line up. It’ll show I have notifications for a chat even after I’ve just read them all. Sometimes because it’s an error. Other times because it ACTUALLY failed to load the new message and I won’t see it until I’ve sent a message or DAYS later. When chats get long, the app will randomly open up to a message MONTHS in the past, forcing me to scroll all the way down to the present. There’s no “skip to latest” either. And the scroll is janky. This causes me to miss messages from providers. Also the constant canned “auto responses” whenever I send any message is so annoying. I can’t tell if it’s from a human. Sometimes it’s obvious I’m just responding to a provider/nurse but I get the full “hi I’m let me review your convo history” “oh I’ll send this message along” “is there anything else I can help you with?” 3 spam messages almost anytime I message anyone. This makes the chat unbearable when messaging actual Included Health staff or nurses which is the ONLY way to get in touch with them normally. Make it stop. Seriously. Also the second opinions and “find an expert/provider” services are extremely unreliable. More often than not the second opinion experts don’t fully answer my questions. I’ve only had one good experience with the second opinion. Please find better experts. As for the “finding an expert/provider” this is also hit or miss, sometimes the clinic/provider they give me doesn’t even offer the services I’ve asked for. Other times it’s spot on, like a 30% success rate. Please give us the ability to rate the provider found or the person we got an expert opinion from. ### 5/5 — Amazing concierge *2026-08-05, version 2026.31.1* Extremely helpful staff who will support you and are on your side. ### 2/5 — Update Issues *2026-08-05, version 2026.32.1* App was working great until the latest update. Nothing will load now. ### 2/5 — Keep me logged in *2026-08-02, version 2026.31.1* Logs me out if im away too long from the app(maybe 2 minutes minimum before logout) even when the wait times are 30-45 minutes (i waited for nearly 3 before seeing someone) . Even when i remained on the app it also logged me out after my phone turned off from waiting in queue for so long . ### 5/5 — Fast and amazing *2026-07-28, version 2026.31.1* Included health has made it easy and convenient to do any urgent care appointments or primary care appointments. They are quick to get you in and scheduled and on your way with your meds or any referrals needed ### 5/5 — Great *2026-07-27, version 2026.30.1* I love how easy this makes seeing my therapist ### 5/5 — Great first Perimenopause visit *2026-07-20, version 2026.29.2* Thank you, Karen, for a warm, helpful, and therapeutic visit! ### 5/5 — Better than sliced bread *2026-07-17, version 2026.29.2* NP Heather is the best! It took longer to answer the questionnaire than the appointment! I will recommend to my peers! I have referred 2 people so far! Thanks to my handsome hubby, who uses it, to have me use it! ### 5/5 — Beyond benefits *2026-07-16, version 2026.28.3* I am so thankful for this benefit offered through my husband’s employer. It gives us a place to start without having to call or chat. It helps us find benefits and services outside of what is provided by our medical insurance including receiving money back! If offered—take it!! ### 5/5 — Kelli Miller rocks! *2026-07-16, version 2026.29.2* She was so friendly and efficient!!! Very down to earth and sensible. So great to have this option! ### 5/5 — Dr visit *2026-07-12, version 2026.28.3* The visit was made easy to see a dr in no time. I really appreciate it. Thanks so much for seeing me on short notice. God bless you all 🙏🏾❤️ ### 2/5 — Used to be great, urgent care is a mess *2026-07-11, version 2026.28.2* I thought by making an appointment for later I’d be in a good place. I see some providers here monthly and that experience is awesome. They’re reliable, kind, and good practitioners. I made an appointment for 10pm, and the provider was seeing another patient for 25 minutes beyond my scheduled time which would have been fine. He just logged off, and there was no option to get help sooner for them canceling. I had to ‘talk to’ AI and upload photos all over again. 70 minutes later and it just says I’m next when it says 10-20 minutes wait times. Just be honest, and if a provider can’t make it, put the patient toward the top of the queue for your inconvenience. ### 5/5 — Easy *2026-07-09, version 2026.27.2* This is an easy to use and convenient app. I love being able to book different aero when needed and having my family’s care managed in one central location. ### 5/5 — Easy so far *2026-07-07, version 2026.28.2* Just getting started but it seems user friendly enough for any age ### 5/5 — Included Health is a Game Changer- Highly recommend *2026-07-05, version 2026.27.2* Included Health is a game changer. Having the ability to contact a provider over telehealth makes life so much easier. It saves time it helps me get my medicine in an efficient and effective way. Highly recommend using Included Health. All of their providers have been fantastic. ### 5/5 — Dr. Kennedy *2026-06-30, version 2026.26.3* Very helpful! I would have remained in pain today. ### 4/5 — Health Professionals Excellent very easy to set up phone for App. *2026-06-25, version 2026.26.1* Had Issues Setting up at first History and Normal things. App was being very Glitchy. Spent better part of early Morning trying to list Medications On and Confirm for Appointment. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible service that adds no value *2026-08-20, version 2026.34.1* Included Health has been an exercise in frustration. After more than three and a half months, they still haven’t managed to display accurate basic health insurance information, including claims and demographic data. Our benefit accumulators, including deductibles, simply don’t show up at all. Basic functionality is broken or missing. The link to request an insurance ID card just dumps you into the Messages section. We tried their provider recommendation service and received exactly one recommendation — a doctor more than two hours away. And even when the portal is technically working, it’s so bare-bones that it’s barely useful. There’s no meaningful search functionality for claims, no useful prior authorization status screen, and very little that I can’t get more reliably by going directly to my health plan. I genuinely don’t understand what value Included Health is supposed to provide. It has added another unnecessary layer between us and our health insurance while doing a worse job of presenting the information. Terrible service and completely unnecessary. ### 1/5 — Pray it works when you need it *2026-07-08, version 2026.28.2* Every single time we try to join an appointment the call ends immediately, and there is ZERO way to rejoin. Their support is absolutely useless. They’ve known about this issue for MONTHS and done NOTHING to address it. ### 1/5 — Completely useless *2026-07-03, version 2026.27.2* Complete sham app, doesn’t do much except redirecting you to install more apps. Prescriptions only show up after approval, medications requests require OptumRx app, managing health insurance requires blueprint portal. Current claims won’t be seen until they are approved. This app is a classic example of corporate greed that overtakes health industry ### 1/5 — Providers drop off or no show *2026-05-30, version 2026.22.1* This platform is as bad or worse than when I used it in 2021, especially for mental health services. Providers consistently no show or drop off appointments only to never reappear and it is so frustrating and a complete waste of time. My new insurance uses them again, so I decided to give them another shot and it’s just as bad. Absolutely no accountability for when providers just drop off appointment and waste an entire hour of your time. ### 1/5 — Horrible *2026-05-25, version 2026.21.1* Always says error , try again. Can not access even with the help of support. ### 1/5 — Provider missed two appointments *2026-05-23, version 2026.21.1* My doctor missed two appointments in a row. The first time I went to login to my appointment and noticed that my appointment had disappeared. Called into support and they said the doc called in sick. Cool thanks for the heads up or at least try to get me another appointment that day. Nope to either of those. Second time I logged into my appointment and waited for 30 minutes until it timed out and I got a message saying my provider couldn’t make. Oh but don’t worry we won’t charge you. Well what about MY time? It’s convenient but at what cost? If they can’t even make your appointment how good can they be at providing proper care? I’ll stick with Providence. ### 1/5 — Garbage Service *2026-05-19, version 2026.20.1* 5 minutes late means they’ll charge you 8x what you would’ve paid if you were on time. Trash service. ### 1/5 — Log in issues *2026-04-29, version 2026.16.1* I have continuously tried to log into this app after I’m creating my account like I was prompted to do so unfortunately every single time that I try to login, it kicks me back to the home screen prompting for me to login again this is a waste of time. This is a useless app. This is a useless service if you cannot use it unfortunately I believe that my company should just drop it all together and offer else instead. ### 1/5 — ERROR WHILE LOGGING IN *2026-04-21, version 2026.16.1* Trying to log into my account both via the app and on the browser but it’s not letting me log in. Tried calling support, they said it’s an error from their end as well. Please fix this asap. ### 1/5 — App sucks and the support if you chat/ call is useless *2026-04-15, version 2026.16.1* Had a baby and you have to go through them to get a breast pump. I had to call because the app didn’t do it then they said I had to be enrolled into some program to have a nurse on my account to check in in order to order it. I did so I could get the breast pump even tho I already had a team during my pregnancy I went through directly so I didn’t need another nurse over text/ phone they were very rude also so I didn’t like talking with them. Any time you call they never give the same information or follow the same process it’s like they all just make up their own rules so it’s incredibly frustrating when you are searching for a doctor in your area and they just don’t listen and the app doesn’t work to pull it up for you. Had to call in order to find care every single search I’ve done weather that be for physical therapy post birth or trying to find a pcp etc. very difficult for no reason there isn’t a point in having an app if I still have to call every time to get the information to then still have to call the doctors office to set up an appointment and verify if they take my insurance because the app or the car people couldn’t verify. Also my app constantly shows a notification but I don’t have anything showing a notification and it’s super annoying ## Most praised reviews (10 highest-rated) ### 5/5 — Functionality and layout *2026-08-25, version 2026.34.1* I would recommend that the chat features should be updated to include a read or unread option for the doctor or a more detailed layout of the conversation with the doctor and patient separated from the patient and included health associate but overall amazing ### 5/5 — They listened *2026-08-24, version 2026.34.1* Even though that made the doctor and I may not agree on the medication’s, we did explore options, but I went ahead and taking the medication because of the changes in my life under advisement I am doing better today, but we’ll be seeking counseling with this group instead of another group who I had a terrible experience with ### 5/5 — Didn't think my condition was serious *2026-08-22, version 2026.34.1* I'm so thankful that my brother encouraged me to call Dr On Demand because he said that I probably should go to the ER. And the doctor tonight told me to go to the ER right away. I didn't think it was as serious as it is. Very thankful for Included Health and Dr On Demand. ### 5/5 — So convenient *2026-08-20, version 2026.34.1* I saw a nurse practitioner named Lynette Baker. She was thorough. She looked at the rash on the phone. She took good care of me very quickly and was just wonderful to talk to. She also discussed follow up with me. ### 5/5 — Saved me a doctor visit!! *2026-08-17, version 2026.33.1* I was treated via Included Health with a very professional and knowledgeable nurse who asked the right questions and prescribed what my doctor would have prescribed. She also warned me to watch my A-fib and blood sugar call back if no improvement in 3 days for antibiotics. I am very happy. ### 5/5 — Wonderful service *2026-08-13, version 2026.33.1* Included health is a God sent in my time of need. I had an allergic reaction after a procedure and am so happy I could receive care from a Doctor outside of business hours without sitting in long lines. The doctor was thorough and caring and very helpful.🙏 ### 5/5 — Very helpful *2026-08-12, version 2026.32.1* When you need an advocate on your side Included Health does that! I’ve been having trouble getting a prescription and they took the time to help me get things solved or advised me where to go. Thank you! ### 5/5 — Gratitude *2026-08-11, version 2026.32.1* Thanks for your expertise & guidance! ### 5/5 — Great Resource! *2026-08-07, version 2026.32.1* Quality care, fast appointments. ### 5/5 — Easy to use *2026-08-06, version 2026.32.1* Really good app. Easy to navigate and find the care I need! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*