# Indego Bike Share — Official Philly Bike Share App

> Official mobile app for Philadelphia's Indego bike share system. (iPhone/iPad app by Bicycle Transit Systems.)

- Source: https://appshunter.io/ios/app/indego-bike-share/id1071466134 (this page in markdown: same URL + `.md`)
- Developer: [Bicycle Transit Systems](https://appshunter.io/developer/1071466133)
- Category: Navigation, Travel
- Price: Free
- Rating: 4.20/5 from 1,005 App Store ratings · 102 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.4 · 16 MB
- Languages: American English, French (France), Korean, Brazilian Portuguese, Chinese (Simplified, China), European Spanish, Vietnamese
- Released: 2016-03-08
- Data updated: 2026-08-27
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/indego-bike-share/id1071466134/reviews.md

## What is Indego Bike Share?

The official app for Indego, Philadelphia's favorite bike share! Indego offers a variety of affordable pass options to access over 1,600+ bikes (including electric bikes) and 200+ stations throughout the city - and is still growing! 

With the Indego app, you can: 
• Purchase a pass or access your account
• View real-time bike type and dock availability
• Unlock a bike
• Check your ride history and trip duration
• Manage your payment method
• Track billing history
• Rate your ride or report a trip issue
• Contact customer service
• Earn free days using IndeHero
• Receive system notifications and updates

With Indego you get round-the-clock access to public transportation on your schedule. Riders can choose between three different pass types to fit their needs. Discounts are available for riders with a PA ACCESS card. 

You must be 14 and over to ride Indego classic bikes and 16 or over for Indego Electric. Visit rideindego.com for more information. 

Indego is sponsored by Independence Blue Cross and an initiative of the City of Philadelphia.

## Key features

- Purchase and manage passes
- View real-time bike/dock availability
- Unlock bikes
- Track ride history and duration
- Manage payment methods
- Earn free rides

## Chart rankings

- #148 in Top Free · Navigation (US App Store)

## What do users think of Indego Bike Share?

Overall sentiment: negative

**Pros**

- 🚀 Great service
- 👍 Easy to use
- 👍 Convenient location
- 👍 Useful for commuting

**Cons**

- 🐛 Unreliable bikes
- 💰 Expensive pricing
- 🔋 Battery issues
- 🔒 Poor customer service
- 🗺️ Inaccurate station information

**Commonly reported bugs**

- Bikes not docking properly
- Billing issues and hidden fees
- App login/account problems
- Inconsistent bike availability

**Most requested features**

- More non-electric bikes
- Pay-per-ride option
- Real-time station updates
- Improved app functionality

## Recent user reviews (10 of 102)

All indexed reviews: https://appshunter.io/ios/app/indego-bike-share/id1071466134/reviews.md

### 3/5 — Don’t get annual pass

*2026-07-25*

Annual pass allows you to ride classic bikes on a subscription basis. Only problem is, half the time stations have only electric bikes which you have to pay for like anyone else. Today, I wanted to bike somewhere and the 3 nearest stations had 0 classic bikes. When I wanted to return from my destination, all 4 classic bikes mysteriously were having errors but the electric bikes, which I have to pay extra for, didn’t. Feels like they just want us to pay more. Don’t get a subscription, you’ll end up riding electric bikes mostly anyways.

### 1/5 — Customer service is the worst

*2026-07-02*

I tried to make an account and got an email from “ITadmin” saying they needed some info from me to authenticate my account and to respond to this email. I respond to the email and don’t get an answer for 5 months until I, again, try to use this service. I call customer service number who are the most inadequate, unprofessional people I have ever had to deal with. First Lady hung up on me after telling me to respond to the email again. The next day I call back and get a man and he tells me that I still haven’t responded to the email, which I just responded to again the day prior. Then it turns out I shouldn’t have been replying to “ITadmin” even though it says to do so in the email, but I should use the support email which no one ever told me to use. The whole ordeal to rent a $5 bike is ridiculous and the customer service people are rude and do nothing to help the situation.

### 1/5 — cancel

*2026-04-29, version 4.0.4*

Wouldn’t let me end my ride and then when i was trying to report the issue the app wouldn’t allow me to send a report.

### 1/5 — Inaccurate Dock Maps

*2026-03-11, version 4.0.4*

Great quality bikes but low quality app. Took 4 stations before I found one with an available dock, despite the map showing availability. Ended up being slower than walking.

### 1/5 — Debit card + Apple Pay no good in 2026?

*2026-03-10, version 4.0.4*

Title

### 1/5 — Least intuitive app to rent bike

*2026-03-09, version 4.0.4*

This app is so absurdly bad that it makes me want to take an uber to get home in the time it takes to figure out how to login and renew a pass

### 5/5 — Great service. If you want better expect to pay more :p

*2026-02-01*

People here complain about anything. App is very stable and you can always get a classic or e bike when needed or wherever in center city and surrounding areas. Just realize that some amount of classic bikes have broken shifters and some e bikes don’t have stated amount of batteries. But for $20 a month (1 hr unlimited classic rentals) what more do you want to ask for.

### 1/5 — Indego doesn't care about their customers

*2026-01-30, version 4.0.4*

I've been using Indego for over a year now, and they charged me a $500 fee over docking my bike partially. I could not dock it fully as there was snow/ice frozen over the bike station. The customer service is usually understanding, but clearly not this time.

Additionally, most days the Ebikes have very little to no charge, and you'll be lucky to find a station to dock your bike when you get to your destination. Their quality of services has seriously been going down.

Happy to say that I won't be using Indego again. 
Tldr: AVOID THEM IF YOU DONT WANT RANDOM FEES CHARGED TO YOUR ACCOUNT

### 1/5 — Experiência ruim

*2025-11-24*

Não gostei, extremamente difícil para devolver, minha primeira e única experiência não foi boa, só me atrapalhou.

### 2/5 — Very expensive unreliable e-bikes

*2025-11-18*

If you want to bike in Philadelphia this is the only game in town.  And you can tell it has no competition because of the poor condition of the bikes.  

There is an annoying button that you have to press to turn on the e-bike, it is not automatic when you pedal.   A couple of my bikes would never turn on or only for a short time.  You have to push this button also to see how much charge before you select the bike there is no continuous display and you can’t tell in the app. 

For sure this is the most expensive e-bike I have ever ridden at $0.30 a minute, or even with a “day” pass you pay 0.20 a minute AND if you are just sightseeing then over an hour you get extra fees on top of that. 

Ultimately our few logout sightseeing having to swap out several bikes with a day pass cost over $50 PER rider. 

Philadelphia needs some competition on e-bikes 

If you want to bike use the standard bikes. A day pass is $25 as long as you swap it out every hour then $15 is the cost.

## Frequently asked questions about Indego Bike Share

### What does the Indego Bike Share app do?

The official app allows you to access Philadelphia's Indego bike share system. You can purchase various pass options, view real-time availability of bikes and docking stations, unlock bikes, and manage your account details.

### What are the key features of the Indego app?

Key features include purchasing and managing passes, checking real-time bike and dock availability, unlocking bikes, reviewing ride history and trip duration, managing payment methods, tracking billing history, and earning free days through the IndeHero program.

### Is the Indego app free to use?

The app itself is free to download and use for accessing the bike share service. However, users will need to purchase passes or pay for individual rides to use the bikes, which are considered in-app purchases.

### Who can use Indego bikes?

Users must be 14 years or older to ride classic Indego bikes and 16 years or older for Indego Electric bikes. Discounts are available for riders with a PA ACCESS card.

### How can I find available bikes and stations?

The app provides real-time information on both bike availability and dock availability at various stations throughout Philadelphia. You can view this information directly within the app to plan your ride.

## Version history (last 5 releases)

### 4.0.8 — 2026-07-10

Bug fixes

### 4.0.7 — 2026-06-09

We've updated our app to include French & Portuguese language support!

### 4.0.4 — 2025-04-16

Bug fixes and improvements

### 4.0.3 — 2025-03-18

Bug fixes and improvements

### 4.0.2 — 2025-02-13

Fix a bug that can prevent you from disabling the ride reminders shown before you unlock a bike.

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## More apps by Bicycle Transit Systems

- [BCycle](https://appshunter.io/ios/app/bcycle/id371185597)
- [Metro Bike Share](https://appshunter.io/ios/app/metro-bike-share/id1121738367)
- [RTC Bike Share](https://appshunter.io/ios/app/rtc-bike-share/id1631161595)

All apps by Bicycle Transit Systems: https://appshunter.io/developer/1071466133

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*