# Independent Bank Mobile — user reviews > 50 indexed App Store user reviews of Independent Bank Mobile by Independent Bank, rated 4.82/5 from 968 ratings. - Source: https://appshunter.io/ios/app/independent-bank-mobile/id423042201/reviews - App overview in markdown: https://appshunter.io/ios/app/independent-bank-mobile/id423042201.md - Rating breakdown: 5★ 819 · 4★ 48 · 3★ 10 · 2★ 8 · 1★ 18 ## What do users think of Independent Bank Mobile? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 👍 Convenient mobile app - 👍 Secure and reliable banking - 👍 Easy to use and navigate - 👍 Helpful features like mobile deposit and bill pay **Cons** - 🐛 App crashes and errors - 🐛 Delayed transaction updates - 🐛 Inconsistent mobile deposit functionality - 🔋 Slow app performance **Commonly reported bugs** - Account access issues - Frequent login problems - Delayed or missing transaction history **Most requested features** - Real-time transaction updates - Fingerprint/biometric login - Dedicated iPad app - Car payment integration ## Newest reviews (12 of 50) ### 5/5 — Log on *2018-12-08, version 5.11.27* Why do I have to keep putting my username and password in? I used to be able to use my thumb to access my account. Why can I know longer use that method? ### 5/5 — Great App! *2018-08-01, version 5.9.1.24* I love being able to check my on my accounts with this app! It’s so easy, and convenient. Definitely worth the download!! ### 5/5 — Worst Banking App Ever *2016-03-20, version 5.0.0* It takes sometimes up to a week for you to be able to see your transactions. You never know how much you actually have in your account. Everyone else I know has real time technology with their bank not sure why ibank can't get the same. ### 5/5 — Perfect App *2015-02-01, version 4.2.0.0* Fast, allows me to pay bills from my phone, and easy to navigate. Would be nice to see what pending charges you have. UPDATE: Continues to be a very reliable app that allows me to check on balances fast and even deposit checks! Now they just need to integrate Touch ID and give me a way to quickly find my checking account# & routing#. ### 5/5 — VERY Useful! *2014-11-18, version 4.2.0.0* I just wish that we had an iPad version as well. That's what I run it on the most. ### 5/5 — So convenient and user friendly! *2014-11-06, version 4.2.0.0* Love having my banking right at my fingertips. I work a busy schedule and this app helps me still stay on top of my accounts. ### 4/5 — Acct *2013-04-08, version 3.3.0.0* Super easy to use but I think there should be a secure way to see your acct number. ### 5/5 — Car payment *2013-04-03, version 3.3.0.0* Will there be a car payment app? ### 5/5 — Great app!! *2013-01-30, version 3.0.0* The app is easy to use and very diverse. Sometimes I use the app over the website just because it provides everything I need to do. ### 5/5 — Love love love! *2013-01-30, version 3.0.0* Just the right amount of on-the-go functionality. ### 5/5 — Love it *2012-10-30, version 3.0.0* Love this app- it always works correctly. ### 4/5 — Good design *2012-09-25, version 3.0.0* Well designed interface. Easy to navigate and intuitive. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst App Ever *2020-01-28, version 6.0.1.29* Every time I tried to login, an error occurs. I also ended up with my account locked and I have to call costumer service to unlock it! ### 1/5 — App down for 2 weeks *2020-01-24, version 6.0.1.29* My app has not been able to show any transactions for weeks. I’ve called, live chatted, emailed, and am told they’re “working on it”. Also was told I wasn’t the only one. Able to log in but then shows error message. Absolutely unacceptable. ### 1/5 — Badd *2011-12-12, version 1.0.3* Don't work. ### 1/5 — App not thought out yet. *2011-10-29, version 1.0.3* When I downloaded this app and fire it up from the home "account access" screen, I get an error message that "we can't display your information at this time. Try again later." It was only when I went to the Contact Us>Go to Website screen that I got to a login screen that works (it's different from the app start up screen). The support link in iTunes goes to the main bank home page, with no obvious links to app support. When I finally tracked down mobile banking FAQ under customer service, the link to the sign in page in the instructions also takes you back to the main bank home page: "From your mobile device simply open a browser and enter Independent Bank's homepage by clicking here to access the bank mobile web banking home page." It's an app. You shouldn't have to open a browser. The correct sign in screen should come up on opening. I think the online banking instructions are mixed up with the mobile banking instructions. It's very confusing. ### 2/5 — Truck payment *2025-01-12, version 2024.4.0.10* I can’t get to the confirm part to make the payment ### 2/5 — Poor Quality *2015-02-06, version 4.2.0.0* For depositing checks, the camera function is the worst I've experienced. Needs more work. ### 2/5 — It's ok *2012-09-10, version 3.0.0* I transferred from bank of America because of all the fees. I like the feel of this bank, but it's a bit behind the times. I thought in 2012 everyone would be on the same page as far as how debits and deposits are reconciled in your accounts. When I had bank of America and I used my debit card, the debit showed up immediately. Not at I-bank. I have used my debit card on a Monday and not seen the debit for almost 10 days! It's insane! I don't record my debit card transactions. It's 2012, I don't have that kind of time. Wake up independent bank. Also if you transfer from one account to another it's not an immediate transfer. You have to wait, also make sure it's before 5pm! ### 3/5 — Needs faster updating *2016-01-20, version 4.6.3.0* App balance doesn't reflect in real time. ### 4/5 — Good not great *2014-12-16, version 4.2.0.0* Useful application. The mobile deposit aspect could be improved for ease of use, however. It takes several tries to line up the photo properly. I've used USAAs online deposit for several years, so that is what I'm comparing my experience to. ### 4/5 — Good enough *2013-07-06, version 3.3.0.0* The current version is miles ahead of what this app used to be. No more lagging while trying to transfer funds. ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-02-13, version 2025.10.1.2* Absolutely love my bank. I honestly couldn’t ask for better customer service from any branch that hasn’t been the kindest or most helpful people. Thank you. ### 5/5 — My app *2025-12-06, version 2025.7.2.1* I live my bank😘😘 ### 5/5 — Love my bank *2023-04-19, version 2022.09.1* Have been with Independent for a number of years. Could not be happier after being with my previous bank. ### 5/5 — Quick and Easy *2023-03-09, version 2022.09.1* Enjoy the secure email feature, they’ve addressed all of my random concerns quickly! ### 5/5 — Great full *2022-11-03, version 2021.11.0.45* Love this app because it gives real time transactions and balance. Therefore able to tract and react to any errors or fraudulent activity. ### 5/5 — No complaints here. *2021-12-02, version 2021.6.0.39* Indy is MY bank. Never any issues and the staff at my branch is super friendly and helpful. Thanks Indy team!!! ### 5/5 — Strong Local Bank *2020-09-27, version 6.4.1.33* We have been I-Bank customers for years and they have always been responsive to our needs. They have been vigilant to keep all our accounts safe. All three of our children are now customers as well!! ### 5/5 — Top Notch *2020-01-22, version 6.0.1.29* Keep up the good work . ### 5/5 — Independent bank *2019-12-16, version 6.0.1.29* Best bank in the world ### 5/5 — Love it! *2019-02-11, version 5.11.27* Love it! Super convenient. Mobile deposit and the transfer feature saves me soooo much time! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*