# Index: Business Phone Number — Organize Your Communication

> Business phone number and communication tools for small businesses. (iPhone/iPad app by Pinger, Inc..)

- Source: https://appshunter.io/ios/app/index-business-phone-number/id1609695129 (this page in markdown: same URL + `.md`)
- Developer: [Pinger, Inc.](https://appshunter.io/developer/299102705)
- Category: Business, Productivity
- Price: Free with in-app purchases
- Rating: 3.90/5 from 376 App Store ratings · 112 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.0 · 195 MB
- Languages: American English
- Released: 2022-08-03
- Data updated: 2026-08-30
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/index-business-phone-number/id1609695129/reviews.md

## What is Index?

Index helps small businesses improve customer communication with powerful tools like instant auto-reply, texting shortcuts, customer notes, and more.

GET A DEDICATED BUSINESS PHONE NUMBER

Index gives you a local number that you can use alongside your existing business number or as a replacement for it. Your Index Number powers all of your Index communication tools and features.
 
RESPOND TO MISSED BUSINESS CALLS AUTOMATICALLY

Turn missed calls into opportunities with Auto-Reply. Index immediately sends a custom, branded text message to keep customer conversations going when you can't pick up the phone. Share hours, important links, and anything else that might help you win new business.

HELP CUSTOMERS INSTANTLY WITH TEXTING SHORTCUTS

Access shortcuts for interacting with customers right from your text thread using Index’s Texting Toolbar. Create reusable templates for common questions, book appointments, request payment, collect reviews, and more—all with a tap. 

CAPTURE AND ORGANIZE IMPORTANT CUSTOMER INFORMATION

Save important details about your customers easily, and reference them quickly to add a personal touch to every conversation. Organize customers into lists for sharing updates, offers, and more.

REACH CUSTOMERS THE WAY THEY PREFER TO BE REACHED

89% of customers prefer texting businesses over any other mode of communication. Index’s suite of simple, text-based features empowers businesses to reach customers on their terms.

Index gives you powerful tools to manage your customer interactions with the convenience of text.

Download Index today to start your risk-free 7-day trial. Cancel anytime.

Note on Subscriptions:

Index is a paid service. Subscriptions are automatically billed monthly or annually to your iTunes Account and auto-renew unless you turn off auto-renew at least 24-hours before the end of the current period. Payments are charged to your iTunes account upon confirmation of purchase. You can turn off auto-renew or manage subscriptions in your iTunes & App Store account settings. Cancellations take effect at the end of the active subscription period. Any unused portion of a free trial period (where available) is forfeited when purchasing a subscription.

Terms of service:
https://www.pinger.com/terms

Privacy Policy:
https://www.pinger.com/privacy-policy/

## Key features

- Dedicated business phone number
- Instant auto-reply to missed calls
- Texting shortcuts and templates
- Customer notes and organization
- Local number for business communication

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| Index - Monthly Plan | $24.99 | per month |
| Index - Yearly Plan | $199.99 | per year |

**One-time purchases**

| Purchase | Price | Type |
| --- | --- | --- |
| Port Out | $49.99 | one-time |


## Chart rankings

- #124 in Top Grossing · Business (US App Store)

## What do users think of Index?

Overall sentiment: mixed

**Pros**

- 🚀 Great business features
- 👍 Easy to use
- 💡 Helpful tools for small businesses
- 🚀 Streamlines communication
- 💡 Convenient appointment scheduling
- 👍 Organized customer interactions

**Cons**

- 🐛 Unreliable service and connectivity issues
- 🔍 Poor customer support
- 🤔 Confusing migration from Sideline
- 🤔 Unexpected price increases
- 🐛 Bugs and glitches
- 🤔 Lacking key features from previous app

**Commonly reported bugs**

- Delayed or missing text messages
- Caller ID not working
- Account restrictions without clear explanation
- Sync issues between app and phone contacts

**Most requested features**

- Search function for templates
- Do Not Disturb mode
- Improved broadcast messaging
- Better integration with external calendars

## Recent user reviews (10 of 112)

All indexed reviews: https://appshunter.io/ios/app/index-business-phone-number/id1609695129/reviews.md

### 1/5 — Absolutely horrible

*2026-05-28, version v13.18*

The support is not existent , lack of professionalism and help to the client, I wish I’ve seen the past reviews about exactly that same issues still the same level of crappiness in 2026 when there are way much better options out there , be aware this app is a waste of your time and money .

### 2/5 — Losing its value

*2026-05-22*

I depend on this app to handle all my business communications, and the quality of the app is dying out. Now my customers that I send texts to are telling me they aren’t receiving my texts… which can’t happen for a business. Also I don’t know why I’m limited to a max of 10 people for group texting, which is a pain. I also many times don’t get notified that someone has called me or texted until I open the app, which has caused many issues. And a big issue is that when people call, the call doesn’t fully ring through. Been using for years and I don’t know what happened but definitely not what it used to be.

**Developer response:** Hey there, we're sorry to hear about these issues using Index. We understand how frustrating it can be not to receive messages on time. If you could please reach out to us with an example text including the date/time as well as you and your contact's number at reviews@getindex.com. We'll investigate this further from there.

### 1/5 — Payment collection despite blocking usage.

*2025-11-19, version v13.6*

Ive had this app for a while. They blocked its use but continued to bill my account despite the inability to use it. They finally resolved the issue but did not refund the money. Please note if you travel internationally beware as they may block its use despite lack of use overseas

### 1/5 — Terrible

*2025-08-26, version 1.99*

Often fails, can’t understand people on the other end due to poor connection and sometimes will call the wrong person. I was trying to use it for a business number but I think the old cup with a string would be more reliable.

### 1/5 — Restricted account.

*2025-07-13, version 1.96*

Originally had sideline then they switched me to Index.  All of a sudden my account is listed as restricted and looks like they want me back to sideline.  I suppose I’ll lose the number I’ve had for several years.

### 1/5 — Major Issue unresolved

*2025-07-09, version 1.96*

Cannot add TEAM and no one can help without bouncing us back and forth between INDEX and old SIDELINE account.  Error message “Existing Account Found” when team was on Sideline, successfully removed yet this app has no answer. Terrible app

### 5/5 — Best business texting app

*2025-05-29, version 1.93*

Perfect for separating business and personal communications.

### 5/5 — BEST app ever

*2025-05-29, version 1.93*

Made my business functionality easier

### 5/5 — So so simple

*2025-05-29, version 1.93*

Index makes it so simple to keep all of my business needs in one place, and I am absolutely loving all of the features! Thank you so much Index!

### 5/5 — Best and Useful app

*2025-05-29, version 1.93*

The best app ever!!! Love it, using it everyday for texting, calling ❤️❤️❤️

## Frequently asked questions about Index

### What does Index: Business Phone Number do?

Index provides small businesses with a dedicated business phone number and tools to enhance customer communication. It offers features like instant auto-replies to missed calls, customizable texting shortcuts for quick responses, and the ability to capture and organize important customer information.

### What are the key features of this app?

Key features include obtaining a dedicated local business phone number, setting up automatic text replies for missed calls, utilizing a texting toolbar with pre-made templates for common customer interactions, and organizing customer details for personalized communication.

### How much does Index: Business Phone Number cost?

Index is a paid service that offers a risk-free 7-day trial. Subscriptions are billed monthly or annually and automatically renew unless turned off at least 24 hours before the current period ends. You can manage your subscription in your iTunes & App Store account settings.

### What are the common use cases for this app?

This app is ideal for small businesses that want to improve customer engagement through text messaging. It can be used to respond to inquiries instantly, manage appointments, request payments, collect reviews, and provide customer support efficiently, all from a dedicated business number.

### Is this app compatible with my device?

The application is available for download and use on mobile devices. Subscription details and billing are managed through your iTunes Account, indicating compatibility with iOS devices. Specific version compatibility is typically found in the app store listing.

## Version history (last 5 releases)

### v13.25 — 2026-08-25

Index - Simple, powerful customer management tools.

This release includes minor bug fixes and enhancements.

### v13.24 — 2026-08-12

Index - Simple, powerful customer management tools.

This release includes minor bug fixes and enhancements

### v13.23 — 2026-07-28

Index - Simple, powerful customer management tools.

This release includes minor bug fixes and enhancements.

### v13.22.1 — 2026-07-22

Index - Simple, powerful customer management tools.

This release includes urgent bug fixes.

### v13.22 — 2026-07-15

Index - Simple, powerful customer management tools.

This release includes minor bug fixes and enhancements.

## Apps similar to Index

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [OnPhone: Second Number & eSIM](https://appshunter.io/ios/app/onphone-second-number-and-esim/id1564051387) | 4.6 (51,947) | Free | Business |
| [Quo (formerly OpenPhone)](https://appshunter.io/ios/app/quo-formerly-openphone/id1241817309) | 4.4 (10,775) | Free | Business |
| [SmartLine Second Phone Number](https://appshunter.io/ios/app/smartline-second-phone-number/id1161533637) | 4.7 (44,037) | Free | Business |
| [LinkedPhone—Pro Business Line](https://appshunter.io/ios/app/linkedphonepro-business-line/id1304985788) | 4.7 (3,782) | Free | Business |
| [Second Phone Number ™ 2nd Line](https://appshunter.io/ios/app/second-phone-number-2nd-line/id1462292880) | 4.5 (5,053) | Free | Business |
| [SwitchUp - Second Phone Number](https://appshunter.io/ios/app/switchup-second-phone-number/id1527598796) | 4.5 (4,929) | Free | Business |

## More apps by Pinger, Inc.

- [Text Free: Second Phone Number](https://appshunter.io/ios/app/text-free-second-phone-number/id399355755)
- [Pinger: Call Plus Texting App](https://appshunter.io/ios/app/pinger-call-plus-texting-app/id444741112)
- [Sideline: Private 2nd Number](https://appshunter.io/ios/app/sideline-private-2nd-number/id1012032539)

All apps by Pinger, Inc.: https://appshunter.io/developer/299102705

## Related topics

[index](https://appshunter.io/ios/topics/index) · [business line text](https://appshunter.io/ios/topics/business-line-text) · [business phone communication](https://appshunter.io/ios/topics/business-phone-communication) · [2nd line business](https://appshunter.io/ios/topics/2nd-line-business)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*