# Index: Business Phone Number — user reviews > 112 indexed App Store user reviews of Index by Pinger, Inc., rated 3.90/5 from 375 ratings. - Source: https://appshunter.io/ios/app/index-business-phone-number/id1609695129/reviews - App overview in markdown: https://appshunter.io/ios/app/index-business-phone-number/id1609695129.md - Rating breakdown: 5★ 242 · 4★ 18 · 3★ 21 · 2★ 22 · 1★ 72 ## What do users think of Index? Overall sentiment: mixed **Pros** - 🚀 Great business features - 👍 Easy to use - 💡 Helpful tools for small businesses - 🚀 Streamlines communication - 💡 Convenient appointment scheduling - 👍 Organized customer interactions **Cons** - 🐛 Unreliable service and connectivity issues - 🔍 Poor customer support - 🤔 Confusing migration from Sideline - 🤔 Unexpected price increases - 🐛 Bugs and glitches - 🤔 Lacking key features from previous app **Commonly reported bugs** - Delayed or missing text messages - Caller ID not working - Account restrictions without clear explanation - Sync issues between app and phone contacts **Most requested features** - Search function for templates - Do Not Disturb mode - Improved broadcast messaging - Better integration with external calendars ## Newest reviews (13 of 112) ### 2/5 — Losing its value *2026-05-22* I depend on this app to handle all my business communications, and the quality of the app is dying out. Now my customers that I send texts to are telling me they aren’t receiving my texts… which can’t happen for a business. Also I don’t know why I’m limited to a max of 10 people for group texting, which is a pain. I also many times don’t get notified that someone has called me or texted until I open the app, which has caused many issues. And a big issue is that when people call, the call doesn’t fully ring through. Been using for years and I don’t know what happened but definitely not what it used to be. **Developer response:** Hey there, we're sorry to hear about these issues using Index. We understand how frustrating it can be not to receive messages on time. If you could please reach out to us with an example text including the date/time as well as you and your contact's number at reviews@getindex.com. We'll investigate this further from there. ### 2/5 — Poor customer services *2025-04-28, version 1.91* I’ve been using this for my business for years. When they make changes I have to fight with customer service to get things addressed. My number was blocked a month ago and they never told me. I just had to call them to get it set back up, but it shouldn’t have happened in the first place and I have no idea how much business I lost because of this. After it was set back up, it took 2 weeks for me to realize my text messages weren’t working. I’m still trying to get this corrected. This is unacceptable and can kill a small business when you depend on your phone. ### 2/5 — No customer service or support *2025-03-19, version 1.88* This app goes down frequently. This is my second time reviewing this app and I made the mistake of not finding an alternative app to this. I’ve lost client messages (never went thru to me or from me to them) which means lost money for me. I do not recommend This app. There is no phone support only chat bot answers. ### 2/5 — Unreliable *2025-02-10, version 1.85.1* Great when it works. But keeps breaking. Texts not going through. Couldn’t even log in for a while. Support takes days to reply. ### 1/5 — Don’t migrate from Sideline *2025-02-06, version 1.85.1* This app requires that you include your business details. I used sidelines as a personal additional number - not for a specific business. Very frustrating that all of my old texts are lost after migration because I don’t have a business to register. ### 1/5 — A shady app that will frustrate you and customers *2025-01-11, version 1.83* Had index for my barbershop and the service decided to ban me when i reached out to customer service they said , “ you’re banned because you’re banned .” Ok i would let by gones be by gone if this app didnt reply to my customers , “STOP.” And “ DONT TEXT .” All which i have screenshots from multiple customers very SHADY! Avoid this sham of a service if you value your customers! ### 1/5 — Annoying app *2025-01-04, version 1.83* Had sideline then they changed it to index . I’ve had since 2019 never had any real issues until now , I think they need to loosen the settings on the fraud filter , never had a issue until 2 weeks ago in which my account has been blocked 2x . Apparently if you send the same message repeatedly or same messages to multiple numbers they block the account . Well with a business line most responses are going to be repetitive . Now I could understand if was sending same message to hundreds of people but when it’s 6-10 it’s just ridiculous to be flagged . Please send filters back to what they were previously because this is getting ridiculous. ### 1/5 — This will ruin your business! *2024-12-27, version 1.83* This app goes down regularly which causes you to be unable to send and receive calls and texts! Imagine spending thousands on Google ads for your business only to find the app is not allowing calls and texts to go through! Yea this happened and keeps happening to my business. They keep saying “oh it’s out fraud filters” - I have been in business for ten years! This app has cost my business thousands of dollars! Do not get this - you will be sorry! ### 1/5 — Disappointed *2024-12-25* I’m really upset. I have used Index for just over a year. I’ve create a brand and my Index business number is associated with my brand. One time before, my number was being blocked and I couldn’t send or receive messages or phone calls. They fixed it, but in the time it happened, I’m losing business. Then it happened again, lost business. Then I couldn’t send images, then messages were not sent because they were too long. Now, on Christmas…my number is inactive and if you text or call it, it says the number is no longer in service. Sorry, but I’m doing business on Christmas and I can’t get anyone from Index because I am sure they are not working today. Basically it seems like my number has been hacked. As soon as I get this cleared up, I’ll just use my phone carrier and hope I can port this number over. **Developer response:** Hey there, we're sorry to hear about this. We want to apologize for any headaches this may have caused you. We'd love to help investigate this further, so please reach out to us at reviews@getindex.com. We'll see what we can do to help. ### 1/5 — There's no customer service *2024-12-10* The company used to be sideline, but changed their name to Index. Now I'm being billed by both. In addition to the $9.99/mo I pay through Sideline, I was just charged a limp sum of $200 for the year by Index without warning. When I reached out twice asking if the Sideline monthly charges would stop, I was told: "Hi. This is Sideline Support. All subscriptions on iOS are handled directly via Apple. This means you need to cancel them on your end, unfortunately, as Apple does not allow us to cancel it on your behalf." But I don't want to cancel - I need to keep the number. Nobody will answer my question, even though a "customer support" person emailed me the same thing without answering my question. When I replied to that email there was no response. Moral of the story: don't ever use this company for a phone number you'll be stuck with. **Developer response:** Hey Rob, we apologize for the confusion. Sideline and Index are two separate apps. Based on the information you've provided, we believe you have two subscriptions (one for each app). For assistance with determining which subscription to cancel and request a refund (this will not impact your account), please reach out to us at reviews@getindex.com. ### 1/5 — Awful *2024-12-08, version 1.80* I was using the Banned in my phone and my account got locked when I opened Index. I’ve been a customer for many years and now they are telling me that they cannot unlock my account to access the numbers of messages and they don’t allow me to use the account anymore this is awful. ### 1/5 — Stay away, not recommended this company *2024-11-21, version 1.80* Please stay away from this company, I have a issue since 4 days ago and I’m still waiting for solution, only promise that they will fix it and nothing yet, I’m in the middle of the process to move away to another company because this company don’t offer solutions to their issues ### 1/5 — Service not working for 3 months not supported *2024-11-19, version 1.80* Service not working for 3 months not supported and I have been paying for 3 months service not working ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolutely horrible *2026-05-28, version v13.18* The support is not existent , lack of professionalism and help to the client, I wish I’ve seen the past reviews about exactly that same issues still the same level of crappiness in 2026 when there are way much better options out there , be aware this app is a waste of your time and money . ### 1/5 — Payment collection despite blocking usage. *2025-11-19, version v13.6* Ive had this app for a while. They blocked its use but continued to bill my account despite the inability to use it. They finally resolved the issue but did not refund the money. Please note if you travel internationally beware as they may block its use despite lack of use overseas ### 1/5 — Terrible *2025-08-26, version 1.99* Often fails, can’t understand people on the other end due to poor connection and sometimes will call the wrong person. I was trying to use it for a business number but I think the old cup with a string would be more reliable. ### 1/5 — Restricted account. *2025-07-13, version 1.96* Originally had sideline then they switched me to Index. All of a sudden my account is listed as restricted and looks like they want me back to sideline. I suppose I’ll lose the number I’ve had for several years. ### 1/5 — Major Issue unresolved *2025-07-09, version 1.96* Cannot add TEAM and no one can help without bouncing us back and forth between INDEX and old SIDELINE account. Error message “Existing Account Found” when team was on Sideline, successfully removed yet this app has no answer. Terrible app ### 1/5 — Inefficient and Often Malfunctions *2025-05-27, version 1.93* Save your time and money and stay away. Had this app for a while now and it’s often malfunctioning, signing you out, cant log in, echo during calls, delays during calls, other side of call cant hear you, etc. the list goes on! Horrible app, stay away!! Oh and their customer service is the worse I have seen. No phone support and whoever is texting to “help”, is texting several other customers simultaneously. YOU are NOT their priority! ### 1/5 — Years of Loyalty — Blocked Without Explanation *2025-04-26* I’ve been a long-time user of this app, originally with Sideline and then transitioned into Index, relying on it consistently for business operations. But after years of stable use, my account was suddenly blocked without clear explanation. When I reached out to support, I was given vague responses like “please be mindful of our Terms of Service” — yet no one could specify what terms were supposedly violated. After submitting multiple reviews and asking directly what part of the policy I breached, I was met with canned, unhelpful replies. Even worse, they told me to log into my account to cancel my subscription… despite the fact that my account was blocked and inaccessible (which I had already explained multiple times). The level of incompetence and dismissiveness from the support team was astonishing. This service has not only failed to provide transparency, but their careless approach has directly impacted my business. Communication was robotic at best, and there seems to be little regard for customer experience or accountability. If you rely on a business line for your work, I highly recommend looking elsewhere. The inconsistency and lack of clarity here simply aren’t worth the risk. **Developer response:** Hello David! We're very sorry to hear about this frustrating situation and we've followed up with you via your open support inquiry. We'd really like to reach a better resolution for you and your business - for further questions, comments, or concerns, please follow up with us there. ### 1/5 — Not worth it *2025-04-17, version 1.90* Business line missed a lot of inquires, numerous times I’ve had customers not receive my text messages. Not to mention the customer service does not even have a number to call. ### 1/5 — Disappointed *2025-03-21* Initially, I had been using Sideline for the second phone number, but then was told that Index had superior options and recommended to switch over as it was a sister app. However, just in the last six weeks to two months, I have had the worst experience with this app/company. Reading the reviews further confirms, and at least provides me with some relief, knowing that I wasn’t the only one who has had poor communication with representatives through their support chats or emails. I even wonder if the apps response to the negative reviews on here will do anything at this point. I know for a fact that I have lost business and job opportunities because my phone number was not receiving calls or text messages and the deadlines had passed. It upsets me to know that I have thrown away money at this app and am being taken advantage of and given the run around. They “fix” my issue and then within one day or two it’s on the fritz again. They tried to blame my cell phone service provider with filtering these calls/text, but I contacted my cell phone provider and they informed me that they have no filtering on these texts as it is all routed through Index’s own servers/number. It is embarrassing that I have had to give my personal number to clients to avoid telling them that my number isn’t working. It makes me look like I couldn’t afford to pay my phone bill and overall it just seems so unprofessional. Unfortunately, I have to keep this phone number because all my advertisements and merchandise contain it and would cost me thousands to replace it. Hopefully I’ll be able to find a way to keep my phone number and transfer it for use on another app/service that can actually help prevent this issue… not just temporarily. At this point, I am at their mercy and it is a horrible feeling. **Developer response:** Hey there, we're sorry to hear about your negative experience with Index. We do apologize for the delay in response. We’ve been experiencing higher-than-normal outreach volumes on our app's, and we are addressing inquiries as swiftly as we can. If you would like to reach out one more time, we'd love to help investigate this further at reviews@getindex.com. ### 1/5 — NoGo *2025-03-20* I never leave reviews so this comes with passion I was with sideline for many years and recently they were having all kinds of texting issues sending and receiving messages so they moved me to index. The issues would last nearly a week which is un acceptable for businesses. Once I moved to Index the problem still occurred for a while. They registered me with the registry which is now a requirement for businesses. The service started working again. But now we are completely getting no messages and we are unable to send no messages. It is now day 13 and still nothing this has been detrimental to our company as our whole company runs off of text messaging. We have made plans to switch services because we see no end insight. I do not know who’s fault it is but we have been given a Port out date 10 days from the date we initiated it that is way too far out and way too long to have the wait without text messaging Services. And all of my life of running businesses I have never seen a company with an outage that lasted this long. One note I must make is that they have a customer service chat and email and they are very responsive on that with quick turnaround however, that’s pretty much all it is is chitchatting back-and-forth with no outcome and still lack of texting service abilities. While I am waiting until my port out date I am hoping they can either move my port out date sooner and or fix my text message abilities come and give me one or the other. It has been a half of a month with no texting service: index and sideline have a wonderful concept and great system when it is working but when they have issues it is a very long time to fix. If they can fix the down times and create more reliable service i would come back **Developer response:** Hey there, we apologize for any headaches this has caused you. If you continue to have any issues properly using Index, we'd love to help investigate this further so please reach out one more time to us at reviews@getindex.com. We'll see what we can do to help. ## Most praised reviews (10 highest-rated) ### 5/5 — Best business texting app *2025-05-29, version 1.93* Perfect for separating business and personal communications. ### 5/5 — BEST app ever *2025-05-29, version 1.93* Made my business functionality easier ### 5/5 — So so simple *2025-05-29, version 1.93* Index makes it so simple to keep all of my business needs in one place, and I am absolutely loving all of the features! Thank you so much Index! ### 5/5 — Best and Useful app *2025-05-29, version 1.93* The best app ever!!! Love it, using it everyday for texting, calling ❤️❤️❤️ ### 5/5 — Great tool *2025-05-09, version 1.92* Just what I needed with exceptional features. This will be the beginning of the third, yes third year, of consistent service. Thank you ### 5/5 — I use this app every day *2025-05-07, version 1.91* I love the Quick Text feature. I send the same message to people everyday as a reminder. Love that it store it so that I don’t have to type it everyday. ### 5/5 — Great! *2025-04-03, version 1.89* Using Index has been great for me as a makeup artist, and has made communicating with my clients much more streamlined! ### 5/5 — Compared to other 1 *2024-03-04* I’ve tried several competitors and this has won. Sending out blast, text payment links, special text sound and keeping my personal number private was my 1st, goals. I’ve been around several years and it keeps getting g better. When I’ve had a problem, the response time is quick! Thanks for features I’ve not used yet too. Plus when you send group text, the response is directly to you, so others don’t see it! Another great feature and list goes on!!!!!😊 **Developer response:** Hey there, thank you so much for the wonderful review, we truly appreciate your kind words. It's always our goal to provide the best second number and features that we can for users like yourself. If you ever need assistance with our app, please don't hesitate to reach out to us at reviews@getindex.com. ### 5/5 — Side hustle is no hassle *2023-12-14, version 1.57* This app has saved me soo much time! Enjoying my new app and excited to explore more of the time and cost saving features ### 5/5 — Great for a business line *2023-11-29, version 1.56* Index has helped our business to run so smoothly. I’ve used for three years and discovered the templates this year - simple and made my life so much easier!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*