# Indiana Michigan Power — user reviews > 32 indexed App Store user reviews of Indiana Michigan Power by American Electric Power, rated 2.30/5 from 94 ratings. - Source: https://appshunter.io/ios/app/indiana-michigan-power/id1263465059/reviews - App overview in markdown: https://appshunter.io/ios/app/indiana-michigan-power/id1263465059.md - Rating breakdown: 5★ 24 · 4★ 4 · 3★ 4 · 2★ 6 · 1★ 56 ## Newest reviews (15 of 32) ### 1/5 — Login *2022-08-24* I can never login with your app. I have to go to the computer website and login to make a payment or see my bill. App always says unable to login please call us or improper login try again. Very frustrating ### 1/5 — Waste of time *2022-07-07* I log in to the website regularly. Used the same credentials on this app, only to receive “looks like you’re having trouble” error messages. Waste of time. Deleting. Zero stars. ### 1/5 — Needs update *2021-10-10* For some reason while I’m on WiFi it won’t log in because it says “connection failed” no internet connection?? I just got done with other stuff on WiFi, why doesn’t this app work on WiFi??? Fix this problem asap!! ### 1/5 — App is broken *2021-01-23, version 1.18.6* OOPS SOMETHING WENT WRONG with your app. Fix it ### 1/5 — Horrible *2021-01-21* I’m not sure if it’s just me but every time I use this app I login with the credentials that are the right ones and I always get a screen that says oops something went wrong on our end!!! Fix it ### 1/5 — Doesn’t work *2021-01-09* Last week we had power outages throughout Indiana. We lost power for 15 hrs and appreciated the very hard work of the crew. However, the app was of no use to us. Kept getting window saying Oops something went wrong. Try later or dismiss. Couldn’t get info where outages were so I had to rely on my brother who had power to check how long power would be out and estimates on having power back. Today I tried and finally gave up trying to pay my bill while on the road. Will have to wait till I get home to pay it on my laptop which will be in few days. Ugh!! Fix it please. ### 1/5 — What a joke *2021-01-02* This app has more issues than a crackhead without their fix. Constantly saying “oops! Something went wrong on our end, please try again.” I can almost never get into my account or even report an outage without that message popping up. Very very frustrating especially when the power goes out when it’s below freezing outside. ### 1/5 — Stopped working *2020-12-30* I’ve used this app for awhile now. At first worked ok. Now I can’t log in at all. For the last few (3-4) months I get “Ooops something went wrong on our end, please try again” I have uninstalled and reinstalled still same thing. Can you fix your app please? ### 1/5 — Horrible *2020-12-07, version 1.18.6* I go to edit payment types with new card which you can’t do. You have to delete the card completely when the only thing that changed is the expiration date. And instead of deleting just that card, you deleted every payment type in the system including my bank account. Absolutely ridiculous. Zero stars. 12.07.2020 - Every time I submit a payment, you change my alerts to sending me billing and payment alerts which I do NOT want. Every single month. Stop changing them!!! ### 1/5 — Very disappointed! *2020-11-23, version 1.18.6* We now have smart meters and they say you can see your daily usage on the app. Not true. Even called their customer service and they couldn’t help. ### 1/5 — Indiana Michigan power *2020-10-19, version 1.18.5* I & M lousy app you can’t even login ! Theses people can’t even fix their own app that they created ! ### 1/5 — Awful *2020-10-03, version 1.18.2* I’ve used this App for awhile now then all of sudden it doesn’t work at all..unbelievably inconvenient ### 1/5 — I should have read the reviews. *2019-06-25* Tried to pay my bill through the app. Apparently payment didn't go through. I was disconnected and charged a fee for reconnection due to this app's failure. Never had any problems on AEP's website. ### 1/5 — Can’t sign in *2018-07-23, version 1.8.0* This app worked great until recently, I can no longer sign in. The error I’m getting is “Sorry, something happened on our end. Please try again later.” ### 1/5 — Won’t connect *2018-03-17* The app worked well for the first couple weeks. I only intended to use it for bill amount and info on any outage that might occur at the house. It worked great for that. But now when I open the app, it just says that the network connection is lost. The phone is connected to the internet just fine. This renders the app useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix the app *2026-06-09* The app is broken. It keeps asking to be updated. Then when update it a few minutes later it says there is an update. I thought it was me but i guess not. ### 1/5 — Fake update!! *2026-06-09* This update has showed up every day! Same date same version. I’ve updated this over and over please stop sending it!! ### 1/5 — Continuous updates *2026-06-03, version 1.19.16* This app keeps requesting updates. What’s going on? ### 1/5 — Worst company *2026-06-02* Absolutely horrible company they make you pay all these random things that have absolutely nothing to do with your actual electric usage and their app is horrible. We should all do a class action lawsuit against them! ### 1/5 — App won’t load *2026-05-20, version 1.19.15* Fix your garbage app. Can’t even pay my bill. ### 1/5 — Awful *2026-03-19, version 1.19.12* The app and the company both suck. ### 1/5 — Worthless *2026-03-14* The only time I want this app is to see when power is coming back. It NEVER works when you actually need it. Not just the app but the website is always completely crashed anytime there’s a storm. Thanks for nothing ### 1/5 — I’m so tired of this *2025-09-11* I never liked this company because I feel they’re beyond greedy all these companies are. my bill randomly spiked to a 700 plus bill I am being charged a lot a month the only thing that has changed was the smart meter! As a indigenous person I don’t none of my descendants should ever have to pay for electricity when our ancestors were the one who invented electricity see the older I get the wiser I become to the system we are tired period! ### 1/5 — App no longer works after update *2025-08-26, version 1.19.6* App does not work after recent update. Definitely disappointing. ### 1/5 — not realtime *2023-10-09, version 1.18.21* doesn't help me see what my real time energy usage is how is that helpful you install smart meters in everybody's house. Will not allow us to be able to have access to the data.just you as the energy company making the money. I'm also making money working and I need to be able to see what my real time data is also to be efficient too. This app is only optimize around paying the bill and seeing how much is due ## Most praised reviews (6 highest-rated) ### 3/5 — Solid but not convenient *2020-01-28* It would be so nice to just use Apple Pay to pay my bill... ### 2/5 — App update *2026-06-03* The app says it needs an update. I update it. Then 5 minutes later, it once again says it needs to be updated. I repeat. Same result ### 2/5 — App not working *2021-01-25* I’ve used my app to pay my bill for quite a few months now with no problems until recently. I haven’t been able to even open the app in December and January. Need help please. ### 2/5 — Fix the APP!! *2021-01-21* I’ve always pay my bill thru the app. But lately I’ve been try to access the app to review or pay my bill, but every time I try to login, it keeps saying, “Oops, something went wrong. Please try again later” or something like that! Annoying! PLEASE fix this issue! Thanks. ### 2/5 — Started well *2020-10-24* First couple months this work really well - I was able to report outages, view my bills... now I can’t even log in without an error message ### 2/5 — Disappointed *2017-12-13* I have used the I&M web sight on all my devices and have been pleased. I was notified today of the app version and downloaded it to my phone. The problem I have with it vs. the web site version, is that you cannot not use it to see power outages other than your own. I may be missing something, but I can’t find anything. I have other properties that are of interest other than the one that is registered with this app. I will continue using the web site which I think is outstanding. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*