# Indigo Neo — user reviews > 305 indexed App Store user reviews of Indigo Neo by Park Indigo, rated 4.40/5 from 264 ratings. - Source: https://appshunter.io/ios/app/indigo-neo/id1295670493/reviews - App overview in markdown: https://appshunter.io/ios/app/indigo-neo/id1295670493.md - Rating breakdown: 5★ 205 · 4★ 18 · 3★ 5 · 2★ 3 · 1★ 33 ## What do users think of Indigo Neo? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient parking payment - 🚀 Quick access and overall safe - 🚀 Excellent parking experience - 🚀 Straightforward transaction - 🚀 Intuitive and efficient - 🚀 Smooth functionality - 🚀 Precise and quick - 🚀 Helpful and easy to use - 🚀 Excellent app for parking **Cons** - 🐛 Unreliable app, often doesn't work - 🐛 Difficult to log in, app glitches - 🐛 Confusing UI, hard to navigate - 🐛 Aggressive in issuing tickets - 🐛 Terrible customer service - 🐛 Overcharges for parking - 🐛 Complicated sign-up process - 🐛 Doesn't allow extending time - 🐛 Defaults to wrong vehicle, causes tickets - 🐛 Lacks important features like Apple Pay **Commonly reported bugs** - App frequently crashes or doesn't load - Login issues, unable to reset password - Incorrect parking charges and expiration times - QR codes and location codes not working - Unable to select or change registered vehicles **Most requested features** - Allow paying for less than 1 hour - Provide option to extend parking time - Integrate with Apple Pay for faster checkout - Improve sign-up process and login experience - Add notifications for expiring parking sessions - Provide better customer support channels ## Newest reviews (12 of 305) ### 3/5 — Slow *2026-08-10, version 5.6* I don’t like how the app gives warnings of the parking lot closing for cleaning that occurred over a year ago, and also the two step verification to do a credit card payment every single day I park at work. Otherwise it’s fine. ### 2/5 — Don’t use Apple Pay *2026-08-01, version 5.6* App works ok but don’t bother using Apple Pay if you plan to be able to extend the parking - it won’t work (which they don’t tell you ahead of time.) it only works if you have a credit card directly saved in the app ### 4/5 — Useful *2026-07-29, version 5.6* Very useful, would be great if more parking spots would support reservation though ### 1/5 — STOP ASKING FOR ME TO RATE THIS APP EVERY TIME I USE IT *2026-07-12, version 5.5.1* I just want to park my car stop bothering me with ads and requests to change things and review the app every single time I use it ### 1/5 — Frustrating *2026-07-11, version 5.5.1* This app has no facility to check out as a guest and forces you to create an account. ### 1/5 — Higher price than the parking meter!! *2026-07-08, version 5.5.1* The app was .55 higher in price than the parking meter inside! Ridiculous. It should be less! ### 3/5 — Buggy *2026-07-08, version 5.5.1* It works sometimes, remembers my favorites, sometimes but it is not predictable when it will work and when it won’t. ### 1/5 — Glitching cost me a ticket! *2026-07-07, version 5.5.1* Typically good, but the combination of continual interruptions to rate this app and disconnecting mid workflow cost me $80 for ticket when it switched (without noticing) from full early bird to only 1.5 hours! I’ve parked in the same place for 2+ years paying full freight… ### 1/5 — Unwarranted ticket *2026-07-04, version 5.5.1* Got a ticket when I actually paid now in the process of disputing ticket ### 1/5 — DO NOT USE YOU WILL PAY TWICE *2026-07-04, version 5.5.1* I will never park in one of these lots or use this app ever again. I ended up paying 28$ TWICE because I paid on this app and it didnt register and I had to pay again upon exit or they wouldn’t let me out. SCAM. ### 1/5 — Parking options *2026-07-02, version 5.5.1* Only allow to pay for 1,3and 12 hour options ### 1/5 — App is horrible *2026-06-27, version 5.5.1* App doesn’t allow you to pay for parking as guest .. horrible !! ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible UI/UX *2026-08-26, version 5.7* Worst app experience ever seen ### 1/5 — Not worth the money doesn’t work *2026-08-26, version 5.7* The app doesn’t work at the parking garages couldn’t get in. Couldn’t leave. Spoke to the security guard who informed me that the apps never work at the Brookfield parking garage in downtown don’t waste your money ### 1/5 — Expensive *2026-08-16, version 5.6* Sooo expensive!! ### 1/5 — No Apple Pay and Give FALSE Tickets *2026-08-06, version 5.6* With all the scams with parking apps recently, you are still asking people for their credit card info? I want to pay with Apple Pay. Get with the times. And! They are scammers. I paid legitimately for my parking through the machine, have the receipt and STILL got a ticket asking me to pay a fine and threatening legal action if I don’t . They do this to fool people into paying for an illegitimate ticket. Avoid parking with them. ### 1/5 — Price Increases *2026-08-04, version 5.6* Watched as the price of the same lot I’ve been parking in for over 3 years has increased from $11 to $15 / day for no reason. The lot is FULL of potholes (it’s gravel get a rake), garbage, delapidated rubber wheel stops. It’s PURE EXTRACTION and it’s a joke - the joke is on us, this parking landlord is charging us unfairly. ### 1/5 — False advertising *2026-07-31, version 5.6* Says no app or signup required but when you scan the qr code posted, it directs you to the app store to download. Then after downloading you are unable to pay unless you add a car which requires you to sign up. Totally wasting my time. ### 1/5 — Got charged twice? And NO REFUND *2026-07-25, version 5.6* So the app I guess is not consistent with what location your parking at, had gone through customer service via email for 2 reasons. One I mistyped my license plate (my fault) and wanted to make sure that it was fixed properly so I didn’t get a ticket, it was never fixed and was charged 36.07 anyway. Two, the ticket I paid didn’t even work and had to pay at the parking lot machine anyway in order for it to let me out of the parking lot which in the end was cheaper anyway! Difficult to work the app, couldn’t get a refund because my transactions were at “two different locations” when they weren’t. On top of that it took over a month for them to be like “ya even though you provided everything including transaction numbers, banking info and suck we still can’t do anything” Pos app, save yourself time and your money that you won’t get back! ### 1/5 — Signup doesn’t work *2026-07-19, version 5.6* Signup doesn’t work ### 1/5 — Tricks into paying more *2026-07-16, version 5.6* The park again feature sometimes changes into a rate that you never selected/payed for, and if you’re in a hurry you can end up paying much more than you usually do. Customer service refuses to reimburse. Would be a good app except for that. ### 1/5 — Received an error signing up and can’t sign up *2026-07-15, version 5.5.1* Tried to sign up and received a cryptic error. ## Most praised reviews (10 highest-rated) ### 5/5 — Just visiting *2026-09-03, version 5.7* Rates are reasonable and parking is secure ### 5/5 — Fast *2026-08-17, version 5.6* Easy to use. ### 5/5 — Parking *2026-08-14, version 5.6* Very easy ### 5/5 — Nice app *2026-07-23, version 5.6* Easy to use ### 5/5 — Easy to use *2026-07-23, version 5.6* Quick and easy instead of standing on like to pay ### 5/5 — Intuitive, does what it is supposed to *2026-07-19, version 5.6* As the title says… ### 5/5 — Elbow casino parking *2026-07-08, version 5.5.1* Stayed here a few times for the Stampede Calgary worth the price a good central area to get around the city. ### 5/5 — Super easy to use *2026-06-25, version 5.5.1* Love it super fast once is set up ### 5/5 — Great app *2026-06-24, version 5.5.1* Great ### 5/5 — Easy *2026-06-22, version 5.5.1* App makes it super easy to pay no matter which lot you use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*