# Indigo Rent A Car — user reviews > 76 indexed App Store user reviews of Indigo Rent A Car by Indigo LLC., rated 2.70/5 from 7 ratings. - Source: https://appshunter.io/ios/app/indigo-rent-a-car/id1260517631/reviews - App overview in markdown: https://appshunter.io/ios/app/indigo-rent-a-car/id1260517631.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4 ## Newest reviews (10 of 76) ### 1/5 — Map issue *2024-10-26, version 7.6* Drop off map is not working. I have been trying the app for several times still the map always shows “we don’t operate at your location” even if I select their showroom location🤣🤣🤣🤣 ### 2/5 — The app doesn’t work *2024-08-09, version 7.6* Whenever I open the app it crashes immediately ### 1/5 — Time waste not work properly *2024-03-01, version 7.6* Very bad ### 1/5 — Bad recommendation :Unprofessional customer service and poor car quality *2023-12-24, version 7.6* I don’t know from where to start , but honestly a word of advise don’t go through this experience . There are plenty of options in the market way better ### 1/5 — Not reliable *2023-12-05, version 7.6* I rented a car for a month and paid for the whole month in advance. I returned the car after 27 days, and the employee confirmed everything was okay without mentioning any fines. the next day the company informed me that it had revised the price, saying I owed double price of the car because I returned the car three days early. They also categorically refused to provide a car for the remaining 3 days to avoid the penalty. No one informed me about this when I returned the car, and I only found out about the extra charges the next day. The company did not give me the option to either keep the car for three more days or pay a penalty. The employees either intentionally or accidentally hid the fact that there would be extra charges for returning the car early, and the customer support team was unhelpful, just telling me to read the contract. This is how they treat their customers. ### 4/5 — Great *2023-11-27, version 7.6* Good service with timely delivery and good supportive staff at JLT. ### 4/5 — good rental company *2023-08-21, version 7.6* I rented two times from them she they’re very responsive and helpful. The state of the cars are not bad at all. and they usually have promotions too. ### 4/5 — I GOT A 2 DAYS FREE VOUCHER *2023-08-19, version 7.6* I'm delighted with INDIGO for not only their great service but also for the unexpected bonus of a free voucher. A big shoutout to Wahid Ullah and Omar Ali for their fantastic assistance throughout the process. Their professionalism and helpfulness truly stood out. This gesture has definitely won me over as a loyal customer. Highly recommend their services! ### 5/5 — Great rental *2023-08-12* Rented a few times from them already. Never any issues. Thanks a lot to Wahid Ullah and Omar Ali! ### 5/5 — Good Experience *2023-08-12, version 7.6* Its a good experience with indigo rent a car..Staffs are very friendly and give response to the messages also and the vehicle assistance is also good..i especially thanks to wahid and omar. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst Experience ever *2026-03-25, version 7.6* I had the worst experience with this car rental agency and would strongly advise others to avoid it. The car I was given was not in good condition—there were already visible scratches and damages when I picked it up. Unfortunately, this turned into a major issue later. After returning the vehicle, the company unfairly charged me a significant amount for a minor dot on the windshield that was clearly pre-existing. Despite explaining the situation, they refused to take responsibility and did not provide any reasonable resolution. It felt like a deliberate attempt to extract extra money. They refused to accept the car and said they would charge for every extra day until I get the police report and until I pay them additional insurance charges. They made me to get a police report for a dot on the windshield which definitely did not happen from me. The police report cost me AED420 and they charged me additional AED1105 for insurance. They ripped me off. Overall, the experience was frustrating, stressful, and completely unacceptable. I would not recommend this agency to anyone. There are far better and more trustworthy car rental options out there. ### 1/5 — Worst company ever *2026-03-24, version 7.6* Check the points below before considering this company as they have lots of hidden fees 1- they are counting by 30 days not by month to take more money 2- if you deliver the car they will take money if the branch is not the same one they handed the car to 3- they take 5.6 DHA for each liter of fuel (imagine) instead of the price of 1.8 highest super local price 4- they might take more money for claiming that there is indentation which was not there at time of car handed to them. 5- they are having lots of numbers none of them is responding Run away for other companies ### 1/5 — Very poor experience – not recommended *2026-02-04, version 7.6* I had a very disappointing experience with Indigo Rent a Car. I booked a Nissan Kicks by phone after Dwight confirmed that one was available at the Al Quoz branch. When I arrived, the car was not available at all. When I called Dwight and his line manager, Tammy, neither of them apologized. Instead, they argued with me, and an apology was only sent later on WhatsApp after I asked for one. Despite this, I rented another car. When I got home, I discovered that the seat was full of water, which soaked my clothes while I was preparing for an important work meeting. Even worse, the seat continued leaking water. This shows a complete lack of basic vehicle inspection. To make matters worse, three days after returning the car, I was charged AED 72 for fuel without any justification or explanation. Unprofessional staff, poor communication, badly maintained vehicles, and unjustified charges. I do not recommend this company at all. ### 1/5 — Worst car rental company *2025-12-26, version 7.6* I wish I could give a negative star rating to show how unprofessional staff are, how bad customer service is, etc. I forgot my purse last time in the car I rented, called a staff to please collect and keep for me, none of them cared to help, they sent me contract pictures saying they couldn’t find the purse, later on said a client took the car already they would check when client returns the car at 2pm. 2pm became 8pm and 8pm became never responding to my messages. What unprofessionalism. Indigo Sahara centre branch is the worst branch to rent a car from. ### 1/5 — Very bad *2025-12-10, version 7.6* I can’t open the app ### 1/5 — Works app and website *2025-10-28, version 7.6* Worst app and website, only direct visit can book the car, lot of glitches in apps and website, iPhone app not working. Pls improve your online system. Really its very worst. ### 1/5 — Bad service *2025-09-05, version 7.6* Even if you book the representative at the branch will say sorryy sirrr we don’t have car please come tomorrow and even if you check with customer support they know nothing about the operation a complete waste n mess ### 1/5 — 👎 *2025-07-02, version 7.6* 👎 ### 1/5 — Big Rip Off *2025-06-21, version 7.6* They are sending free voucher for 7 days without paying deposit, after that they are charging 18 AED per day « as deposit fees » and they are delating the automatic discount, and the most DANGEROUS thing is you MUST sign document to give them the full autorisation to send your all details to a stranger company not in UAE to use all your details and you MUST pay by bank card even 10 AED (not big amount) so like that they have all your card details and also can share it to this MYSTERIOUS company outside UAE . IF I’M WRONG ANYONE FROM INDEGO RENT CAR CAN CLARIFY ME THOSE ILLEGAL THINGS (to share our personal details to another company that we don’t know). as no one in your Sahara Branch didn’t clarify to me those things so from my opinion it’s REALLY DANGEROUS to deal with your company again. ### 1/5 — Terrible Experience - Avoid at All Costs! *2024-11-28, version 7.6* I had a horrible experience with Indigo Rent Car. They have absolutely no respect for their customers or the confirmations made through the app. Despite booking a specific car in advance, they tried to force me to take a vehicle of their choice, completely disregarding my preferences. It’s clear they prioritize their convenience over customer satisfaction. Their unprofessional behavior and lack of respect for agreements make them highly unreliable. I would strongly recommend avoiding this company if you value your time and money. Completely unacceptable! ## Most praised reviews (10 highest-rated) ### 5/5 — Best car rental service in UAE *2023-12-13, version 7.6* Best car rental in UAE ### 5/5 — Quick good value rental *2023-11-27, version 7.6* Rented cars from the reem island branch 4 times in the last year. No issue with return or pick up. Very simple process ### 5/5 — Good service *2023-10-12, version 7.6* They are pretty reasonable and very convenient. I use them whenever I want a car. Wahid Ullah and Omar Ali are easy to talk with and understands what I want. I am their regular customer as well. Their staff at Sahara Center is really friendly ### 5/5 — Indigo Rent A Car - Sahara Centre Branch *2023-09-21, version 7.6* Indigo Rent A Car is a reputable car rental service here in dubai that provides a smooth and convenient rental experience for most customers. With its wide selection of vehicles, competitive pricing, and responsive customer service, it caters well to various customer preferences. It remains a reliable choice for renting cars. Before making a reservation, it's always advisable to read recent customer reviews and terms and conditions to ensure a satisfactory experience. Thumbs up to Indigo Rent A Car specially the Sahara Centre Branch. ### 5/5 — Excellent service *2023-09-13, version 7.6* I was served by indigo team at sahara center office. Clean car and nice service. Wahid Ullah and Omar Ali assisted. Keep up the good work. 5 ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Easy and budget friendly rentals *2023-08-30, version 7.6* I’ve used Indigo Rent a car from all their branches in Al Quoz, Business Bay and JLT depending on car availability and I’ve always had a pleasant experience. The process was very straight forward and they’re very responsive. Wahid Ullah and Omar Ali are great. ### 5/5 — Customer Satisfaction *2023-08-28, version 7.6* I’ve been frequently using Indigo as a car rental service for the last year and have found them to be super accommodating! Easily contactable and available for any queries. Special thanks goes to Wahid Ullah and Omar Ali! ### 5/5 — Trusted and friendly staff *2023-08-23, version 7.6* Indigo rent a car has been our preferred car rental service for a long time, and we are consistently impressed with their exceptional service. most especailly the team of Wahid Ullah and Omar Ali. They always provide us with complimentary benefits. We highly recommend a car for a fantastic rental experience🥰 ### 5/5 — Outstanding 5-Star Experience at Indigo Rent a Car *2023-08-19, version 7.6* I had a fantastic experience with Indigo Rent a Car, and I'd like to highlight the exceptional service provided by Wahid Ullah, Omar Ali, and Tahir Bhai. These staff members were professional, friendly, and made my rental process smooth and enjoyable. The car was in great condition too ### 5/5 — Excellent Team *2023-08-15, version 7.6* I am very grateful to meet with Mr. Bryan Mallari, Mr. Wahid Ullah and Mr. Omar Ali. They help me with the process. It’s the best Car Rental in Dubai, in my opinion. Thanks 🙏🏼 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*