# Individual HSA by WEX — user reviews > 67 indexed App Store user reviews of Individual HSA by WEX by WEX, Inc., rated 1.77/5 from 47 ratings. - Source: https://appshunter.io/ios/app/individual-hsa-by-wex/id486990969/reviews - App overview in markdown: https://appshunter.io/ios/app/individual-hsa-by-wex/id486990969.md - Rating breakdown: 5★ 4 · 4★ 2 · 3★ 2 · 2★ 0 · 1★ 36 ## Newest reviews (17 of 67) ### 1/5 — Blank screen *2020-12-22, version 7.5.0* First time using app and all so get is a blank screen ### 1/5 — Can’t login *2020-09-19, version 6.6.100* Tried many times to enter my username and password, always show “failed” ### 1/5 — Broken app *2020-07-26, version 6.5.700* Doesn’t even let you log in. ### 1/5 — Does not work *2020-07-12, version 6.5.700* The app doesn’t work and won’t let me login. Only logging in on my desktop works. ### 1/5 — Doesn’t work *2020-06-27, version 6.5.700* Never been able to login with app, only desktop. Called for assistance and was told it “doesn’t always work, try later”. Have never gotten it to work. Don’t bother with this. ### 1/5 — App not working *2020-06-15, version 6.5.700* Set up username and password on a desktop and then downloaded app to use. However, the app is not allowing me to login and keeps giving an error of “login failed.” I just set up the account and have no problem getting into it on a desktop computer. App is not functional! ### 1/5 — Login is not working *2020-06-03, version 6.5.700* Delete, As app is not authorizing me (login created through desktop. ### 1/5 — Bummer *2020-03-17, version 6.4.200* Why down load. Can’t log in no matter what. ### 1/5 — Waste of time *2020-02-27, version 6.4.200* Does not, has not worked since installing. Does not email to reset password. Can only access site thru link in their emails. ### 1/5 — Apple should pull this from AppStore *2020-02-23, version 6.4.200* The developer stopped supporting this App some time ago. It is no longer accepting user credentials which are validated with other methods (web browser). The developer does not care to maintain this app, and it should be pulled from AppStore until basic functions are enabled and corrected. ### 1/5 — Cannot even log in *2019-11-01, version 6.3.200* Cannot log in even used the correct password which works on website. ### 1/5 — Worthless *2019-10-23, version 6.3.200* How can a company see all these reviews saying the same thing and not fix their app. Really bizarre. ### 1/5 — DBI@DFW *2019-10-10, version 6.3.200* This app give negative results. ### 1/5 — Impossible to log in *2019-08-25, version 6.3.200* I attempted to use the same password as I use on my home computer to no avail. This app needs to be destroyed and redone. Very shoddy work. ### 1/5 — Do they even look at the reviews? *2019-07-28, version 6.3.200* You would think that the developers would monitor the reviews since there’s only one freakin star! Same issue as everyone else, credentials are “incorrect” even though they work fine online. Fix this junk! ### 1/5 — Does not work *2019-07-19, version 6.3.200* Can’t even log into this app. Website works. ### 1/5 — Can’t log in *2019-07-08, version 6.2.100* App is still broken. Looks like it has been since January. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even log in *2025-11-23, version 310.17.0* Total failure of an app. Not surprising because the Mac and PC versions are abysmally slow to the point that you have no idea if the programs are even working or dead. Really bad tech here. If i could rate it no stars i would. ### 1/5 — Can’t even log in *2025-11-13* Total failure of an app. Not surprising because the Mac and PC versions are abysmally slow to the point that you have no idea if the programs are even working or dead. Really bad tech here. ### 1/5 — Use WEX Benefits App *2023-02-06, version 14.0.0* This app does not work. Use the WEX Benefits app instead. ### 1/5 — App doesn’t work *2023-01-18, version 14.0.0* Don’t waste your time ### 1/5 — No Login *2022-12-25, version 14.0.0* Can not login via app. No problem logging into website. I think WEX was ripped off by whoever adapted their site to an app. ### 1/5 — Can’t login *2022-02-16, version 10.1.2* Literally cannot login despite having the right credentials. Don’t waste your time downloading this. 0 stars ### 1/5 — Trust the reviews, does not work zero stars *2021-12-28, version 10.1.2* Tried the main app then this one with no luck logging in.. guess I’m stuck using the website. ### 1/5 — Does not work! Company does not seem to care. *2021-01-16, version 7.5.0* Same as other reviews. App won’t let you log in. Worthless to have an app that does not work. ### 1/5 — Frustrating *2021-01-09, version 7.5.0* This app will only add to the frustration of having to deal with medical bills. I’ve only been able to log in on my desktop. The app is a waste of storage space on my phone. ### 1/5 — App doesn’t work *2021-01-07, version 7.5.0* For some reason, the app isn’t linked to your actual login. Read the reviews and decided it wasn’t worth spending any more time since others had the same issue and couldn’t get it resolved. ## Most praised reviews (3 highest-rated) ### 5/5 — Great HSA Company *2026-05-22, version 315.4.0* Love it! ### 3/5 — Transfer funds takes too long *2026-06-15, version 315.4.0* I don’t think that you should be able to hold onto my money for nine days when I transfer it to you from a bank account. The bank doesn’t hold checks for this long. Why should you get to do that? ### 3/5 — OK, but limited for investors *2025-05-01, version 20.4.0* I use the app to manage my wax account, but also use an external broker dealer to manage the assets in the account. I use Schwab. Unfortunately, you have to go onto the website to transfer management of the money to Schwab. It’s a weird relationship. So in the app, you can transfer it from your cash account to your investment account but then you have to go to the main website to do the next step. It’s probably great if you’re just using it as an HSA reimbursement account but if you’re using it as an investment vehicle, it’s probably not the best. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-10.*