# IndSMART IndianBank Mobile App — user reviews > 110 indexed App Store user reviews of IndSMART IndianBank Mobile App by Indian Bank, rated 4.10/5 from 334 ratings. - Source: https://appshunter.io/ios/app/indsmart-indianbank-mobile-app/id6479515872/reviews - App overview in markdown: https://appshunter.io/ios/app/indsmart-indianbank-mobile-app/id6479515872.md - Rating breakdown: 5★ 198 · 4★ 57 · 3★ 25 · 2★ 14 · 1★ 40 ## What do users think of IndSMART IndianBank Mobile App? Overall sentiment: negative **Pros** - 👍 Intuitive design - 👍 Ease of use - 👍 Well-organized app - 👍 Smooth and seamless operation **Cons** - 🐛 App not working/loading issues - 🐛 OTP not received for international numbers - 🐛 Unreliable app performance - 🐛 Laggy and slow response times - 🐛 Unable to see all accounts after registration - 🐛 UPI issues on iOS **Commonly reported bugs** - Unable to update to newer version - App not working for NRI customers abroad - Issues with FD account opening - Technical issues during registration **Most requested features** - Add OTP via email/phone call option - Improve app stability and reliability - Enhance navigation and user experience - Optimize app for faster loading and smoother operation ## Newest reviews (11 of 110) ### 3/5 — Font size *2026-04-11, version 1.0.41* Need to make the font size a bit bigger and bolder as senior members find it very hard to read as there is no option to zoom in the page. ### 3/5 — Not very user friendly *2026-02-13, version 1.0.37* It is a royal pain to be not able to see your account balances unless you click show account balances. One already goes through several hoops to launch the application with nonsense like MPIN, MTPIN, TXN PIN, enabling Face ID ETC. Then once Face ID clears it why make the user go through additional clicks to show the account balances unless? Also all computer science research shows that making the user change passwords does not improve security but rather only decreases the security. When will the so called security czars keep themselves abreast on these and stop insisting on changing passwords. ### 4/5 — Improving *2026-01-31, version 1.0.36* Except for outages sometimes, the app has improved compared to couple of years ago. Keep improving 👏👏 ### 5/5 — Easy and friendly mobile bank App *2026-01-29, version 1.0.36* I have just started to use IndSMART app and find it very friendly and easy to use. Well done Indian Bank 👍 ### 5/5 — Good App *2026-01-23, version 1.0.36* App has been improved ### 4/5 — Works well in India. Outside India still has problems *2026-01-01, version 1.0.36* The new app is well designed and works very well in India for all Indian Bank activities. It’s an amazing improvement from the previous app. However, outside India, it still has bugs and limitations such as not being able to update KYC through app, delayed OTP delivery and occasional crashing (though it has become much less in the last few months). A very good effort by Indian bank where I do all my banking in India. ### 5/5 — Reporting *2025-12-27, version 1.0.36* Very good ### 2/5 — User unfriendly *2025-12-03, version 1.0.34* Very buggy. Extremely frustrating to use. Will close my accounts due to the poor quality of online banking and the app ### 5/5 — Quick Response okay *2025-11-06* Happy with it yes ### 5/5 — Quick Response *2025-10-26* Happy with it ### 5/5 — App Usage while in Overseas *2025-09-10, version 1.0.29* Easy for navigation from one application to another. MMD,s closing & opening could be done without any hassles of OTP ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst App ever build *2026-07-03, version 1.0.46* This is the worst banking app I have ever seen, I am still struggling to even register past 1 week …!!! I work in mobile software though. The first step, why the hell the app asking to enable our location services? It is our privacy issue, and still I am not getting the SMS to enable the service ( all other bank SMS are coming) worst app. ### 1/5 — Subject: Serious UI/UX Issues and Theme Reset Bug in the New IndSMART App - Urgent Fix Required *2026-05-20* Dear Indian Bank Development Team, I am writing to express my strong dissatisfaction with the recent UI/UX design of the new Indian Bank mobile application. As a regular user, I find the current color scheme extremely unprofessional and poorly optimized. A banking application needs to be clean, clear, and easy to navigate. Instead, the current vibrant and distracting color palette causes severe eye strain and makes it highly irritating to read essential financial details and transactions clearly. Furthermore, there is a frustrating technical bug regarding the app's theme settings: 1 Theme Reset Bug: Every single time I log into the app, it forces the messy custom color scheme. Even if I manually switch it back to the "Default Theme" for better readability, the choice is not saved. I have to change the theme manually during every single login session, which is highly annoying and exhausting. A banking app should prioritize functional clarity over unnecessary and poorly executed mobile UI experimentations. I request the UI/UX and development teams to look into this urgently and provide a fix in the next update by either: Reverting to a clean, minimalist, and professional color palette (similar to the older version). Permanently fixing the theme preference bug so that the user's choice of "Default Theme" remains saved after logging out. Looking forward to a swift resolution to this issue. Regards, ### 1/5 — bokka *2026-05-10, version 1.0.43* pedha bokka ### 1/5 — Theme *2026-05-04, version 1.0.43* I need My default theme. But, when I open, it opens up in Vibe Theme. Which is really don't like. The colour combination n al. Why a bank application such theme. Please keep it SIMPLE in colour. ### 1/5 — UPI option not workong *2026-03-09, version 1.0.37* Since last one year UPI app is not working. App crash when i click on UPI option. Needs to be fixed.. ### 1/5 — Internet Banking *2026-03-02, version 1.0.37* Worst service and worst branch who all use personal mobile phones to communicate and branch has no landline where we can call. When you call bank employee mobile numbers which they ask us to call when need help they don’t even answer phones. What a waste of time having account with such a big bank. ### 1/5 — Indian Idiot Bank *2025-11-28, version 1.0.34* The north Indian managers never respond to customers. When we call to branch or visiting branch in person no response also they don’t speak Tamil and impose Hindi on Tamil speaking peoples Sometimes they speak English in Hindi format So instead Indian bank we can rename it as Indian Idiot Bank. DMK is new puppet of BJP hope NTK would fight for this ### 1/5 — Repeated App Reinstallation After Every Update *2025-10-26* The Indoasis Bank iOS app requires users to uninstall and reinstall the app after almost every update, otherwise it stops working. This not only causes inconvenience but also forces users to go through the entire login and configuration process again each time. This issue has been recurring for several months, and it’s disappointing that it hasn’t been addressed yet. A smoother update process should be a priority for any banking application. I sincerely request the development and testing teams to review this problem thoroughly and release a stable update that allows users to upgrade seamlessly without losing access or settings. ### 1/5 — the worst bank and app *2025-08-25, version 1.0.29* limits. limited capabilities. tough to use app (try finding the SWIFT code), navigation is a nightmare. would be amazing if they hired a UC team instead of a bunch of freshers from a non human interface background ### 1/5 — Anandhi *2025-07-19, version 1.0.26* Keep getting time out error not able to do any transactions too bad. Poor service ## Most praised reviews (10 highest-rated) ### 5/5 — Mobile app use *2026-08-13, version 1.0.48* Super easy safe and convenient ### 5/5 — Government Bank App but Feels like international Bank app *2026-06-18, version 1.0.45* I was so surprised by tile setup of this app where most of daily use stuff are very well laid out . I was surprised that government bank app is so nice ### 5/5 — RK *2026-06-07, version 1.0.45* Very good app ### 5/5 — Easy beezy *2026-06-07, version 1.0.45* Finally an app from Indian bank that is very easy to use and get your banking work done in a breeze. Much better than net banking and surprisingly very well laid out with clear menu, information at once without drilling too much deep and excellent performance. ### 5/5 — Indian Bank Mylapore *2026-04-30, version 1.0.42* The Manager at Mylapore branch is so kind and customer friendly , most importantly, she knows what the system is and guides perfectly ### 5/5 — Excellent *2026-04-09, version 1.0.40* Works as expected and nice ### 5/5 — Best Banking App ever *2026-04-05* I am very happy with this bank app. The interface is simple, smooth, and easy to use. All banking services like balance check, fund transfer, mini statement, and bill payments are available in one place and work very fast. The app is secure and reliable, which gives me confidence while doing transactions anytime and anywhere. Overall, it saves time and makes banking very convenient. Excellent digital banking experience! 👍📱⭐ ### 5/5 — So easy to work on Indian Bank account from US using this app *2026-03-05, version 1.0.37* The bank manager and his staff at Alkapuri branch worked diligently to setup online banking for me while I was in US. Many thanks to them. Now using this app, I can bank from here in US like I am banking at the branch. There are quirks like it wont work if phone is connected to wifi network, will work if wifi is turned off and cellular network is used. But overall I am quite happy with its capabilities. Many thumbs up. ### 5/5 — Interface *2026-02-26, version 1.0.37* Great app/ interface ### 5/5 — 🗑️ *2026-02-05, version 1.0.37* I am in Canada and trying to register with my original online banking details by putting the Indian phone number that was linked to it but then it is telling me verify that my phone is registered with the same Indian phone number. As a result, it did not work and I would have to ask the person in India to do it from their hand since this is the issue. Very disappointed. Please remove all this bs and revert your changes back to the old website. That was much better than this app. Also I am trying to get in contact with you guys but you could won’t pick up. Even sent an email and haven’t responded. Very disappointed --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*