# IndusDirect — user reviews > 55 indexed App Store user reviews of IndusDirect by IndusInd Bank Limited, rated 1.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/indusdirect/id1160641726/reviews - App overview in markdown: https://appshunter.io/ios/app/indusdirect/id1160641726.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (12 of 55) ### 2/5 — Re register *2025-12-15, version 5.2.2* Whenever I login from my phone , it asks to register repeatedly, ### 2/5 — Worst app *2025-05-31, version 5.1.9* Even I am unable make the credit card payment also, worst app. IndusInd team please rectify it ### 3/5 — Unable to login using password after mpin expired *2024-12-18* My mpin expired and now when i try to login using password, it says user registered on another device **Developer response:** Dear Customer, We regret the inconvenience caused to you. Please share the error details with us, along with your registered mobile number, on socialm@indusind.com, to enable us to address the concern. Regards, Team IndusInd Bank ### 1/5 — App related problem *2024-10-08, version 5.1.8* The worst internet banking application ever seen on iOS. The apps stops working in between and some of the features stops working automatically. ### 1/5 — Outdated app, dysfunctional UI, Resets password every time i open *2024-10-07, version 5.1.8* The worst of all the banking apps. It has outdated, slow, sluggish UI. The app is only for the sake of having an app on the app store. They reset password every time i use the app. It is stressful to use this app. ### 1/5 — Very bad application *2024-07-07, version 5.1.7* Third class application i ever seen in my life ### 1/5 — Worst Banking App *2024-04-13* I am frustrated with IndusInd bank . They have pathetic service and the user interface of the apps is poor too. It was my worst decision to open an account in this bank. I am not able to access my account either by user Id or Credit card. It Keeps showing error and asks to visit the branch office. ### 1/5 — Not up to date app *2023-12-26, version 5.1.3* This banking app is not up to market, it Doesn’t have features or UX like it should have, I don’t think They check their competitors, App feels like they just started net banking services for the first time ### 1/5 — Worst app *2023-11-08, version 5.1.0* Slow slow slow. Irritating app… change your developer or close your bank ### 1/5 — -5 star for this app *2023-10-07* Better to visit bank rather then wasting your time over this useless app and web portal. Ages old view and user experience which is of no use.. Surely need to reconsider my engagement with your bank. **Developer response:** Hi, We regret the inconvenience caused to your banking experience. Please upgrade to the latest version of the App as this issue has been fixed. If you face any issues, please send an email to Connectonline@indusind.com with the error details along with your Customer ID & User ID. You will receive a call from our technical team to resolve the issue ### 3/5 — App Performance Issues and Crashes on iPhone *2023-04-29* The app frequently runs slowly and crashes during various tasks. In addition to these issues, I have noticed that there is no Face ID login option, which is a standard feature in many other banking apps. The absence of this feature not only causes inconvenience for users but also raises security concerns, as Face ID offers an added layer of protection for account access. Moreover, upon checking the App Store, I realized that there has been no update for the app in over a year. Regular updates are crucial to ensure the app remains compatible with the latest devices, operating systems, and to address any bugs or performance issues. I kindly request that your development team prioritize investigating and resolving the performance issues, as well as consider implementing Face ID login functionality. Additionally, it would be greatly appreciated if you could provide a timeline for when we can expect an updated version of the app. Your attention to these matters is essential for maintaining a positive user experience and ensuring the continued satisfaction of your customers. **Developer response:** Hi, We regret the inconvenience caused to your banking experience. Please upgrade to the latest version of the App as this issue has been fixed. If you face any issues, please send an email to Connectonline@indusind.com with the error details along with your Customer ID & User ID. You will receive a call from our technical team to resolve the issue ### 1/5 — Worst App Ever seen *2022-11-22, version 5.0.3* As I feel its worst app ever used, worthless app, no synchronisation in any data, plz update it fast else I think to change Indusind Bank ## Most critical reviews (10 lowest-rated) ### 1/5 — Why I Wouldn’t Recommend IndusInd Bank for a Business Current Account *2026-06-26* Based on my experience, I wouldn’t recommend IndusInd Bank for a business current account. The business banking apps are not very user-friendly. Even basic tasks like viewing debit card details, enabling online/international transactions, managing UPI, or applying for a cheque book often involve complex flows or require assistance from customer support or the branch. Another challenge is the multiple apps - IndusInd Direct, IndusInd Business, and others which makes it confusing to understand which app should be used for which purpose. For business banking, especially in urgent situations, the overall experience feels heavily dependent on manual support rather than self-service. I believe there’s significant room for improvement in the digital banking experience. ### 1/5 — Poor experience *2026-03-18* Very poor experience with the Indus Direct app. The app keeps crashing or not working properly again and again. Sometimes it shows “Application Under Maintenance” without any prior notice, which makes it very difficult to manage important business transactions. I am already a registered user, but the app is again asking me to register instead of giving a proper login option. There is no clear way to log in, which is very frustrating. For a corporate banking app, this kind of instability and confusion is not acceptable. Please fix the login issue and improve app reliability. **Developer response:** Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank ### 1/5 — Worst app and worst customer service *2026-02-01* Never ever use this bank, customer service is extremely poor. The bank manager nehra arora is worst **Developer response:** Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank ### 1/5 — Worse banking app *2026-01-04* I seriously wonder - how a bank can have such messed up apps. 75% of the time app doesn’t work. Like how do you end up spending millions of $ to build apps that don’t work. The message states ‘Application is under maintenance - to improve user experience’. It keeps getting worse after each update. Get your Ssst together guys! **Developer response:** Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank ### 1/5 — Application not working since 3 days *2025-12-13, version 5.2.2* Application not working always asking for registration and it’s not supportive since 3 days ### 1/5 — Transaction payment history download option not available *2025-10-14* After making the payment in other banks, it can be downloaded and taken, but here we have to take a screenshot. Can you update this option ios **Developer response:** Hi! This is not the experience we want for our customers. Please email us the details at reachus@indusind.com with your registered contact number, so we can look into this on priority and assist you at the earliest. Regards, Team IndusInd Bank ### 1/5 — Worst app *2025-08-08, version 5.2.0* Says my device is jailbroken . Other banking apps are working fine . ### 1/5 — they need to learn from other bank *2025-06-28, version 5.2.0* They don’t know how to run the banking App , so pathetic ### 1/5 — Collaps during transaction *2025-03-28, version 5.1.9* Worst app ever seen for banking, even during transaction and any other opration suddenly collaps the app and need to re-enter password and login again and start from the 1st step. ### 1/5 — Worst app to use. *2024-10-10* Worst user interface, never logs inn on time, whenever I had to make a payment on spot I always get a popup while logging in saying, sorry something went wrong. “Quite embarrassing, isnt it?” Comparatively other banking apps have a much easier and fast acting user interface. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2024-11-15* Lot of improvement in functionality. ### 5/5 — App works fine *2023-04-20* App works fine and is simple to use **Developer response:** Dear Customer, We are happy to have created a good experience for you. We thank you for your valuable feedback. Regards, Team IndusInd Bank. ### 5/5 — Mansi *2023-04-10* User friendly and easy to use **Developer response:** Dear Customer, We are happy to have created a good experience for you. We thank you for your valuable feedback. Regards, Team IndusInd Bank. ### 5/5 — Superb! *2023-04-03, version 5.0.7* Works amazing and ease in initiating transactions. ### 5/5 — User friendly app *2023-03-28* User friendly app. **Developer response:** Dear Customer, We are happy to have created a good experience for you. We thank you for your valuable feedback. Regards, Team IndusInd Bank. ### 5/5 — Feedback *2023-02-21* Very much user friendly app and easy to use. **Developer response:** Dear Customer, We are happy to have created a good experience for you. We thank you for your valuable feedback. Regards, Team IndusInd Bank. ### 5/5 — Working really well with iPhone X and XR *2023-02-20, version 5.0.6* Seamless transitions throughout the app ### 5/5 — Indus direct *2021-10-08* This is a very good app …I must say that it is a user friendly and ease to use… ### 5/5 — Fabulous *2021-09-24* Has changed the way the team can bank and actually make payments / overseas remittances. User friendly and absolutely intuitive. ### 4/5 — Biometric and Face ID *2023-02-04* App is good at all side but for login with MPIN and fingerprint available but there is no option for Face ID for apple users. Please make it available for iPhone users thanks you **Developer response:** Dear Customer, We are happy to have created a good experience for you. We thank you for your valuable feedback for enhancing our app performance. Regards, Team IndusInd Bank. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*