# Industry Online Support > Siemens Industry product documentation, troubleshooting, and support tool. (iPhone/iPad app by Siemens AG.) - Source: https://appshunter.io/ios/app/industry-online-support/id478868966 (this page in markdown: same URL + `.md`) - Developer: [Siemens AG](https://appshunter.io/developer/394503271) - Category: Business - Price: Free - Rating: 4.70/5 from 322 App Store ratings · 22 written reviews indexed - Age rating: 4+ - Requires: iOS 15.6 · 77 MB - Languages: American English, French (France), German (Germany), Italian, Chinese (Simplified, China), European Spanish, Chinese (Traditional, Taiwan) - Released: 2011-11-11 - Data updated: 2026-08-26 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/industry-online-support/id478868966/reviews.md ## What is Industry Online Support? With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere. The app supports you, for example, in the following fields: • Problem solving during the implementation of a project • Troubleshooting of failures • Expanding or restructuring your system It also provides you with access to the Technical Forum and to further entries created for you by our experts: • FAQs • Application examples • Manuals • Certificates • Product notes, and many others The main functions at a glance: • Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑ • Send your product information or entries per e-mail in order to process the information directly at the workstation. • Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function. • Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage. • Transfer PDF documents to an external library. • The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English. More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video: https://support.industry.siemens.com/cs/ww/en/sc/2067 ## Key features - Access 300,000+ Siemens Industry product documents - Problem-solving and troubleshooting assistance - Technical Forum access - Scan product/EAN codes for data - Offline cache for saved favorites - Multi-language support ## Recent user reviews (10 of 22) All indexed reviews: https://appshunter.io/ios/app/industry-online-support/id478868966/reviews.md ### 1/5 — Login issues *2024-10-07, version 5.4.4* Used app for months with no issue but now, all of a sudden, I can’t login despite being able to on a web browser using the same login info ### 2/5 — Scanning qr isn’t the best *2023-11-15, version 5.4.4* The app really struggles to scan qr codes on the iPhone 15pro. There’s way to change to macro lense with the app so it can focus on the codes. There’s no way to import a photo with a we code either. ### 3/5 — Wow *2023-06-14* It’s okay ### 1/5 — OJ *2022-11-14, version 5.3.1* Won’t allow log in !!!! Just keeps saying missing fields but it isn’t! ### 1/5 — App *2021-07-07, version 5.1.0* Tried to use the support request but it didn’t work. ### 5/5 — SIEMENS *2021-07-07, version 5.1.0* Good morning :) ### 1/5 — Unusable *2021-04-07, version 5.1.0* Doesn’t show support request previously created. Can’t open any link on the forum. App gives message “Something is wrong, try again later”. App is not really tested & ready for widespread release. ### 2/5 — Siemens *2020-09-23, version 5.0.1* Needs PKI surport for employees ### 1/5 — Scan *2020-09-02, version 5.0.0* Scan does not work ### 3/5 — Bug Experienced *2020-09-02, version 5.0.0* When scanning the QR code’s it doesn’t automatically pick up on them as it did in the old app. Apple 8+. Always worked before the new update. Other than that I use this app daily at work. Fix the scanning bug and it deserves a 5/5 stars. ## Frequently asked questions about Industry Online Support ### What does the Industry Online Support app do? The app provides access to over 300,000 documents related to Siemens Industry products. It assists users with problem-solving during project implementation, troubleshooting failures, and expanding or restructuring systems. It also offers access to a Technical Forum with FAQs, application examples, manuals, and certificates. ### What are the main features of the app? Key features include scanning product codes for direct access to technical and graphic data, emailing product information, sending requests to Technical Support with added scan/photo details, an offline cache function for saved favorites, and the ability to transfer PDF documents to an external library. It also supports six languages. ### Is the Industry Online Support app free to use? Yes, the application is available for free. There are no in-app purchases or advertisements mentioned in the provided description, indicating it is a free service for users. ### What kind of support does the app offer for product issues? The app supports users in troubleshooting failures and solving problems during project implementation. It provides access to technical and graphic data by scanning product codes, and allows users to send requests to Technical Support with detailed information, including photos. ### Can I use the app without an internet connection? Yes, the app features an offline cache function. This allows you to save your favorite entries, products, and conferences to your device, enabling you to access them even without network coverage. ## Version history (last 5 releases) ### 5.5.4 — 2025-06-03 Bug Fixes ### 5.5.2 — 2025-01-09 Bug Fixes. Implemetation of Notifiactions ### 5.4.4 — 2023-05-22 Our latest app update is designed to enhance your experience! We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs. Enjoy the update and an improved app experience! ### 5.3.1 — 2022-06-30 Bug Fixes ### 5.3 — 2022-05-23 • Complete redesign of the Industry Online Support App • Development of the new feature "Customer Support Action" • Modifications to the Support Request • Share a link list of favorites as a .pdf file • Display of thanks & reviews in the forum • Many minor changes & bug fixes ## Apps similar to Industry Online Support | App | Rating | Price | Category | | --- | --- | --- | --- | | [Citrix Workspace](https://appshunter.io/ios/app/citrix-workspace/id363501921) | 4.3 (6,383) | Free | Business | | [SAS Visual Analytics](https://appshunter.io/ios/app/sas-visual-analytics/id511030524) | 5.0 (3) | Free | Business | | [Huawei O3](https://appshunter.io/ios/app/huawei-o3/id935114686) | 5.0 (6) | Free | Business | | [Synology Active Insight](https://appshunter.io/ios/app/synology-active-insight/id1483565192) | 2.3 (32) | Free | Business | | [Endress+Hauser Operations](https://appshunter.io/ios/app/endress-plus-hauser-operations/id556777232) | 3.4 (5) | Free | Business | | [SMM - Shanghai Metals Market](https://appshunter.io/ios/app/smm-shanghai-metals-market/id1247850478) | 1.5 (2) | Free | Business | ## More apps by Siemens AG - [Easy CNC](https://appshunter.io/ios/app/easy-cnc/id498326185) - [Manufacturing 360](https://appshunter.io/ios/app/manufacturing-360/id498450268) - [Combi Valve Sizer](https://appshunter.io/ios/app/combi-valve-sizer/id504270106) - [syngo®.via WebViewer](https://appshunter.io/ios/app/syngovia-webviewer/id606296061) - [SINAMICS SELECTOR](https://appshunter.io/ios/app/sinamics-selector/id608929594) All apps by Siemens AG: https://appshunter.io/developer/394503271 ## Related topics [siemens industry support](https://appshunter.io/ios/topics/siemens-industry-support) · [industry online support](https://appshunter.io/ios/topics/industry-online-support) · [industry safe](https://appshunter.io/ios/topics/industry-safe) · [siemens](https://appshunter.io/ios/topics/siemens) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*