# IndyGo Mobility

> Manage paratransit trips, view details, and make reservations. (iPhone/iPad app by Ecolane USA, Inc..)

- Source: https://appshunter.io/ios/app/indygo-mobility/id1563022004 (this page in markdown: same URL + `.md`)
- Developer: [Ecolane USA, Inc.](https://appshunter.io/developer/1275719559)
- Category: Travel
- Price: Free
- Rating: 1.00/5 from 5 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 75 MB
- Languages: American English, European Spanish
- Released: 2021-06-02
- Data updated: 2026-06-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/indygo-mobility/id1563022004/reviews.md

## What is IndyGo Mobility?

IndyGo - Open Door

- Flexibility to manage paratransit trips
    - View upcoming and completed trips
    - Easily cancel trips (At least 90 minutes prior to scheduled pick up window)
    - Ability to make reservations during Open Door’s normal reservation hours. (1 to 3 days in advance)
    - If requested time is not available, you will be directed to customer service.
    - If address is not in your data base, you will be directed to customer service.

- Convenient Trip Details View
    - Passenger notifications with accurate vehicle ETAs

- Simple Mobile Interface
    - 24/7 access to account profiles, settings, and scheduled trip information.

## Key features

- Manage paratransit trips
- View upcoming and completed trips
- Cancel trips
- Make reservations
- Receive vehicle ETAs
- 24/7 account access

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/indygo-mobility/id1563022004/reviews.md

### 1/5 — Sucks

*2026-03-01*

The ETA’s are not remotely accurate, you can barely see on the map where the ride is and customer service is full of rude people. Do better, Indianapolis.

### 1/5 — It’s 2023 shouldn’t have to call to setup account

*2023-08-26*

In what world are we in trust that we have to in 2023 call to have an account set up everything is done online. I don’t need nobody to help me put in my information. All this does is slow me down when I’m in a hurry trying to catch a bus, seriously need to consider allowing us grown adults to be able to create our own account and not only that since I have to call to set up the account maybe provide a telephone number that we would need to call that might be real helpful

## Frequently asked questions about IndyGo Mobility

### How do I cancel a trip with IndyGo Mobility?

You can cancel a trip through the IndyGo Mobility app at least 90 minutes prior to your scheduled pick-up window. The app provides a straightforward option to manage your existing reservations.

### When can I make new reservations with IndyGo Mobility?

New reservations can be made using IndyGo Mobility between 1 to 3 days in advance of your desired travel date. If your requested time is unavailable, you will be directed to customer service.

### What information does IndyGo Mobility provide about my trip?

IndyGo Mobility offers a convenient trip details view, including passenger notifications with accurate vehicle Estimated Times of Arrival (ETAs). This helps you stay informed about your ride's progress.

### Is IndyGo Mobility available on all devices?

IndyGo Mobility is supported on iPhone, iPad, and iPod devices. The app is designed for Apple's mobile operating system.

### What is the age rating for IndyGo Mobility?

IndyGo Mobility has an age rating of 4+. This indicates it is suitable for users aged 4 and above.

### How often is IndyGo Mobility updated?

The latest version of IndyGo Mobility is 4.3.16, last updated on September 12, 2025. Updates are released periodically to improve functionality and reliability.

### Does IndyGo Mobility have ads?

No, IndyGo Mobility does not contain advertisements. The app is free to use and does not display any ads to its users.

### What should I do if my address isn't in the IndyGo Mobility database?

If the address you are trying to use is not in the app's database, you will be directed to customer service for assistance. This ensures that all valid locations can be accommodated.

## Version history (last 5 releases)

### 4.3.16 — 2025-09-12

Bug fixes and Improvements:
- Resolved issue where, when a client has a self-service account with address allowed set to no, the client was able to book a trip using POI addresses from their client profile and recently used addresses from recent trips they have taken.
- Resolved issue where rating a trip was not returning the user to the Past Trips screen.
- Resolved issue where screen titles were not always displayed at the top of the screen.
- Resolved issue where the log out button returned the user to the home page instead of logging out as expected.
- Resolved issue where deep linking failed if app was not already installed.

### 4.3.12 — 2025-04-08

Bug fixes and improvements:
	⁃	Updated the Terms of Service functionality to disable the “I agree” button until users have fully scrolled through the ToS.
	⁃	Resolved issue that caused app to crash when adding or deleting a credit card, or when paying with a credit card during trip booking.
	⁃	Improved usability of the device list display so that all mobility aid device options are displayed on one screen.
	⁃	Resolved issue where dismissing the location permission alert sent eh user back to the Booking screen.
	⁃	Resolved issue where an error message was periodically presented upon a user opening the app, causing the user to be unable to access their profile.
	⁃	Updated app so that is available in portrait mode only.

### 4.3.7 — 2024-03-12

Bug Fix:
Resolved issue with biometric login where info was not being updated upon login.

### 4.3.3 — 2023-02-09

New features and improvements:
	•	Added dynamic font scaling to app to improve usability with increased text size and/or "zoomed" display settings turned on.

Bug fixes:
	•	Resolved issue where default device does not update when a different device is selected during trip booking.
	•	Resolved issue where trips weren't able to be booked during a specific time frame as expected.

### 3.2.0 — 2021-06-02

No release notes.

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## More apps by Ecolane USA, Inc.

- [Mobility by Ecolane](https://appshunter.io/ios/app/mobility-by-ecolane/id1275719560)
- [Access Sangamon](https://appshunter.io/ios/app/access-sangamon/id1375054298)
- [GoBus Transit](https://appshunter.io/ios/app/gobus-transit/id1566577543)
- [Lets Go L.E.T.S](https://appshunter.io/ios/app/lets-go-lets/id1582983082)
- [GO flexride](https://appshunter.io/ios/app/go-flexride/id1583257159)

All apps by Ecolane USA, Inc.: https://appshunter.io/developer/1275719559

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*